Malfair Marketing

Malfair Marketing's mission is to save busy hoteliers time and money by delivering strategic marketing solutions that increase bookings at a fraction of the cost of big agencies.

🚀Book a free hotel growth call  (https://malfairmarketing.com/book-strategy-session)

Current & Past Clients:
Summerland Waterfront Resort & Spa, Summerland, BC
Copper Point Resort & Spa, Invermere, BC
Mountaineer Lodge, Lake Louise, AB
Best Western Plus, Valemount, BC
Mount Robson Inn, Jasper, AB
Canmore Inn & Suites, Canmore, AB
Rocky Mountain Inn, Canmore, AB
Fairmont Vacation Rentals, Fairmont Hot Springs, BC
Charming Inns of Alberta, Hotel Collection, AB
Juniper Hotel & Bistro, Banff, AB

Hotel Marketing CMO & Consultant

The Juniper Hotel & Bistro

As the hotel GM, I was responsible for asset management and 18% revenue growth. I led 58 people in the operations rooms division and F&B teams, sales, marketing, revenue management, guest experience, and owner relations.  

I worked on raising awareness of the hotel brand, improving its reputation, increasing profitable revenues, developing new products and services, team retention, and community engagement.

Hotel General Manager

Bellstar Hotels & Resorts

This was an exciting role as I was responsible for this hotel property's pre-opening launch and opening.  I worked on growing brand awareness, guest experience, revenue management, financial performance, and operational efficiencies while leading a rooms division team of a top-ranked Canmore hotel.

Offload Marketing, Boost Revenue & Profitability & Reclaim Your Day | Fractional CMO & Marketing Advisor getting enviable results for independent hotels since 2010 | Love language: coffee ☕+ tacos 🌮

Have you ever wondered how your hotel could maximize its potential without being constantly overwhelmed?

As General Managers, you juggle countless responsibilities daily. 

The demands of a 24-hour operation—from managing guests, owners, and staff to handling sales and marketing—can be relentless.

Are you a hotelier facing these challenges?

- Overwhelmed by third-party booking commissions: Unsure how to sell rooms directly and avoid hefty fees.

- Struggling to keep up with digital marketing trends: The fast-paced changes leave you feeling behind.

- Disappointed with in-house marketing efforts: You see little growth and weak ROI despite a busy team.

Marketing always on the back burner: Other priorities consistently push marketing down your to-do list.

I understand your struggles because I've been there as a former General Manager and Marketing Manager myself. 

But there's a better way.

At Malfair Marketing, my clients experience:

- Increased revenue and profitability
- More repeat guests
- Improved reputation

Here's what a client has to say:

"Christine has been part of our hotel family since 2011. Seamlessly integrating with our organization and culture makes her an indispensable team member. Christine’s extensive experience in hospitality not only brings 'next level' marketing support but the business strategy and team coaching as well.

Being included in Malfair Marketing’s portfolio provides us with the continuity and stability that is difficult to replicate with an internal position. Our success in growth, prosperity, and knowledge over the past 12 years owes much of its credit to Malfair Marketing."

Chad Gulevich, Vantage Hotel Group Owner

With a degree in Tourism Management and nearly a decade of industry experience in operations, plus 14 more in marketing, I'm uniquely qualified to help hotels achieve their goals.

Services Offered:

Outsourced Marketing: Effective marketing solutions without the cost of a full-time marketing manager.

Consulting and Mentorship: Results-driven partnership that saves time and money.

👉 Book a free 30-minute hotel growth call (https://malfairmarketing.com/book-strategy-session)

No sales pitch—just a conversation about your hotel, team, and goals. 

I look forward to hearing about your journey and how I can get your hotel more profitable revenue without overwhelm.

Christine Malfair 🏨

Hoteliers, your success in 2026 depends on what you do this quarter.


Just wrapped up a great 2-day planning session with one of my hotel clients. 

Did we talk about AI? 
You bet we did. 

We talked about what AI means for hotels today, and how it’s already shaping what’s next.

There were some reactions, followed by good reaction, and then planning what needs to be done in 2026. 

We all came together and agree that the choices made now are what create tomorrow’s results.

As Seth Godin says, “Today is your best chance to improve tomorrow.” 

Hotels know how to pivot, adapt, and change better than most industries.
Agree? 
Are you getting ready for 2026 and beyond?

Christine Malfair

Hotel marketing consultant & contractor for independent hotels. Grow your direct revenue without the complexity of a big agency. | Former GM | 15+ years fractional CMO

Brendan Hufford

Director of SEO

Growth Sprints

We Help Take SaaS Companies From $10M to $100M ARR. Using our SaaS Growth Sprint Framework, we help Saas companies increase revenue from Google through short, focused marketing sprints.

Founder

ALL IN (allinhouse.co)

The #1 community for career-focused in house SaaS marketers.

Founder & Community Lead

Growing Up

A weekly SaaS marketing newsletter curing CMO FOMO for current and future marketing leaders.

Navattic

Advisor

SEO for the Rest of Us

Banzai

Strategic Advisor

Copy.ai

Adobe

This diverse group includes top executives, industry experts, major media correspondents, contributing journalists and pioneers in technology.

Adobe Insider

SparkToro

Interim Head of Marketing

The Blueprint Training

Head of Agency Coaching

Exploring how SaaS companies *actually* get customers

Getting results via my 4-part SaaS growth framework is what I do.

Having led and scaled growth teams at two agencies, most of the clients I worked with didn’t want (or need) 6-12 month marketing engagements. I knew there was a better way, so I created this service.

My best clients could be incredibly successful if only they just had a little help guiding them along the path of making sure they had a strong website and were perfectly positioned to rank in Google.

It’s why so many of them double, or even triple leads and MQLs after working together:

📈  +2,750% MQLs for ETL Software company

📈  Launched content marketing campaign that brought in 100k site visitors, 1,000 new backlinks and  $130,000 in monthly traffic value for Cloud Operations software company

📈  Led strategy for a multi-pronged SEO and content marketing campaign for an established software company resulting in +100% website traffic in only 3 months.

Sam Altman just asked for enough money to buy Japan.
He wants...

$7 trillion (more than Japan's GDP).

The biggest financial ask in human history.

And we don't even know... why?

Here's what's breaking my brain:

Kennedy's moon money? Gotta beat the Soviets.

The Manhattan Project? End the war.

Bank bailouts in '08? Prevent collapse.

$7 trillion. For what enemy? What crisis? What future are we building?

"AGI will change everything."

Cool story, bro. Change it how? For who?

And when Altman gets pressed on it in interviews?

He defends it with the arrogance of a Gringotts goblin.

This is me handing my kid 13 bucks for allowance and him holding out his other hand for 7,000.

Stone-faced. Like it’s normal.

Also a 13X multiple (Google is only 6x).

But we're not united around... anything.

Not a mission. Not a villain. Not even a clear promise.

Apple said "1,000 songs in your pocket."

Google said "organize the world's information."

OpenAI says "give us $7 trillion or get left behind."

Venture capital fanfiction.

At this scale, real marketing HAS to do one thing: unite us.

⚡️

PS - What's the Content IP (named problem) for OpenAI?

I genuinely can't think of it without drifting into Theranos/WeWork/FTX territory.

For those of us bad at math (me), 7 trillions would end world hunger for the next 175 years.

So the problem's gotta be bigger than that?

SaaS Marketing - Content, AEO & SEO | Newsletter: How SaaS companies *actually* get customers

Middle school. Elementary. Preschool. 4 kids. 3 schools. 1 dad slowly losing his mind.

7:42am - Drop off oldest at middle school. He forgot his project. Again.

8:20am - Preschool drop-off. Different school. Different side of town. "Dad, you're going the wrong way."

8:46am - Elementary. Third school. Third parking lot. Third sign-in process. I've written the wrong kid's name twice this week.

9:23am - Finally at my desk. Call in 7 minutes. Would've loved more prep time.

Here's what you see on LinkedIn:

Me at conferences. Speaking on stages. "SaaS marketing" in my bio.

48K followers watching me share frameworks and hot takes.

What you don't see:

My wife, Liz, does the above routine 99.999% of the time.

Liz handling the 12:30pm classroom party I didn't even know existed.

Liz managing three different school calendars while I'm "building my brand."

The 47 text messages she sends daily coordinating our chaos while I worry about clients.

Last week at Adobe Max, someone said: "Must be nice having that flexibility."

I laughed.

Because at that exact moment, Liz was simultaneously:

- At a parent-teacher conference
- Coordinating tomorrow's early dismissal  
- Explaining to our 5-year-old why dad's in LA again

Behind every thought leader is someone actually leading the thoughts at home.

I talk about work-life balance.

While my partner actually creates it.

Perspective is a hell of a drug.

Bad news: I don't have a framework for this.

Just a partner who makes my "flexibility" possible.

Who never gets the credit she deserves.

Who somehow makes three schools, four boys, and one chaotic business look manageable.

While I get the LinkedIn likes for talking about it.

⚡️

PS - Liz doesn't have LinkedIn. Probably because she's too busy actually running things while I'm here talking about running things. If you see her, tell her she's the real MVP. She already knows, but still.

I turned down 3 clients last month. Not because I don't need the revenue (I do).

But because they failed my 3-question test.

(note: your entire marketing team should also know the answers to these - make sure they do)

Here's the framework that saves me (and clients) from checkbox marketing doom every single time:

1. Do you know your ICP?

What did they do at work yesterday?

If you can't picture their actual workday, you're guessing at their problems.

2. Do you know their pain?

Can you tell me what keeps them stuck at work at 5pm when they wish they were with their kids?

The problem they can't quite articulate but know is slowly ruining their work

Last week a founder told me their customers need "better ROI."

That's not a pain. That's a checkbox.

The pain? Their CFO just cut their budget by 40% and they're trying to hit the same targets.

See the difference?

3. Are you willing to own one problem?

This is where 90% bail.

"But we solve 17 different problems!"

Cool. So does everyone else.

Content IP isn't about being everything to everyone. It's about being THE solution to one specific problem.

Sendoso owns digital fatigue.

UserEvidence owns the evidence gap.

One problem. Deeply owned.

Honestly, these aren't just client qualification questions.

They're the difference between content that changes businesses and content that just... exists.

Between building actual authority and playing checkbox marketing games.

So before you hire anyone (including me), ask yourself these 3 questions.

Because if you can't answer them clearly, no amount of content strategy will save you.

⚡️

PS - Marketers: Bookmark this. 

Next time someone asks you to "just create more content," run them through these questions first. 

Watch what happens.

Boomers got pensions.
Gen X got stability.
Millennials got gaslit.
Gen Z went, “lol never again.”

We labeled an entire generation "entitled" without asking the one question that matters.

And that question is: Where did that come from?

I worked my butt off, then asked for a job - or a raise.

Their generation asks for the raise upfront.

And we're shocked.

But here's what the boomers missed:

Gen Z watched their parents get laid off from profitable companies.

Not for screwing up. 

Because they only grew +28% that quarter, missing projections by 2%.

Gen Z saw "shareholder value" become the only value.

Gen Z learned loyalty was a one-way street.

Company demands it. Offers none.

The gold watch became a pink slip.

Job security? Never heard of him.

So when they say "pay me first, then I'll show you what I can do"...

They're not entitled.

They're adapting.

To the world we built.

So do I love it?

No. But i can sure empathize with it and realize whose fault it is.

I get being cynical - thinking working hard guarantees nothing and Excel decides your fate.

Corporate execs burned the social contract and wonder why they won't sign the ashes.

So they're playing by the new rules.

And I gotta be honest...

I respect that.

⚡️

PS - I really hope this helps marketing leaders navigating hiring young talent right now.

They aren't entitled.

It's just my job, your job, OUR job... to make sure we attract and retain them better than anybody else.

The debate about SEO vs AEO is missing the point entirely.

For software buyers, Google search starts are UP from 42% to 79% year-over-year.

Meanwhile, AI tool usage sits at 58%.

You know what that math tells me?

People are using both.

Not either/or. Both.

Yet every week I see another "SEO is dead" post or "AI search will kill Google" prediction.

Here's what's actually happening:

Your buyers aren't choosing sides. They're doubling up.

They ask ChatGPT for recommendations.

Then verify on Google.

They Google for options.

Then ask AI for comparisons.

They find you through SEO.

Then ask AI about your competitors.

I use Ahrefs Brand Radar to measure AI discovery and visibility.

It shows you how your brand (and your competitors) appear in ChatGPT, Gemini, Perplexity, and Copilot… right alongside the Google data you already track.

The smart play isn't picking a lane.

It's owning both highways.

YOU HAVE TO OWN BOTH, PEOPLE.

Because while everyone's debating which one wins, your buyers are already using both to make decisions.

And if you're only optimizing for one?

You're invisible to half your market.

The brands winning tomorrow aren't choosing between SEO or AEO.

They're dominating both.

Simple as that.

⚡️

PS - If you haven’t checked how AI already describes your brand, Brand Radar will probably surprise you.

taplio

The Battle

Christine Malfair 🏨

Brendan Hufford

Followers

Posts

Engagements

Likes

Performance ScoreChristine Malfair 🏨's LinkedIn Performance

Performance ScoreBrendan Hufford's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Christine Malfair 🏨

Brendan Hufford

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Christine Malfair 🏨's LinkedIn Performance

Performance ScoreBrendan Hufford's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreChristine Malfair 🏨's LinkedIn Performance