The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

In "The Hospitality Leader's Roadmap," Christin Marvin, a seasoned hospitality professional, shares her inspiring journey from a line cook at 15 to managing partner by 30. With over twenty years of industry experience, Christin provides a candid and insightful memoir filled with leadership lessons and personal growth stories.

In this book, you will:
Discover the characteristics of a great leader.
Learn the importance of hiring people smarter than you.
Understand how to create systems for success.
Explore effective methods for developing managers.
Gain insights into achieving mental fitness.

"The Hospitality Leader's Roadmap" offers an inside look into the highs and lows of the restaurant industry, providing practical wisdom for aspiring and seasoned professionals
This book serves as a beacon of hope and a guide for navigating the demanding yet rewarding path of the hospitality world, addressing the critical issues of burnout and the unhealthy influences of alcohol. Embark on a transformative journey to becoming an extraordinary hospitality leader. 

Grab your copy now at christinmarvin.com/book

Author

Restaurant Leadership Podcast

The Restaurant Leadership Podcast : The show that teaches restaurant owners and operators how to be world-class leaders without wasting time and energy.

Podcast Host

CHOW - Culinary Hospitality Outreach & Wellness

CHOW’s mission is to support wellness within the hospitality industry and to improve the lives of our community through shared stories, skills, and resources.

Board Member

Solutions by Christin

My company, Solutions by Christin offers one on one coaching, group coaching, leadership workshops and consulting for local restaurant leaders who are looking to be in the top 1% of the industry.

Hospitality Catalyst

Denver, Colorado

Area Manager

I had the pleasure of developing leaders, opening new locations, connecting with the community and making our restaurants more sustainable in the Colorado market. My passion lies with developing people, building culture and operations excellence.

Regional Manager

I had an active role in helping the company expand from 2-7 locations that spanned a variety of concepts. I also implemented a wellness program, hired and developed leaders and implemented systems to drive sales.

Managing Partner

Christin Marvin is a distinguished restaurant coach, author, speaker and host of the restaurant leadership podcast, No Hesitations. With over twenty years of experience, Christin has established herself as a preeminent authority in the field, having spent time in both fine dining and high-volume growth concepts. 

As the founder of Solutions by Christin, she partners with independent restaurant owners to address their most pressing leadership and business challenges, enabling them to focus their time and energy where it matters most. Christin excels in personalized one-on-one coaching and facilitating impactful leadership workshops. 

When you embark on a coaching journey with Christin, it's not merely about coaching; it becomes a transformative adventure, breaking down barriers and propelling you to levels of success you may have never imagined possible.

Christin Marvin

The restaurants that survive the next 5 years won't be the ones with the best food.


They'll be the ones with the best systems.

Great food keeps people coming back.

But systems are what keep your doors open.

Systems for:
✅ Hiring and training people who don't need you to babysit them
✅ Managing food costs without sacrificing quality
✅ Creating consistent guest experiences across every shift
✅ Building leaders who can run the business without you

Good food gets you noticed.

Strong systems keep you profitable.

#RestaurantBusiness #RestaurantSystems #HospitalityLeadership

We coach multi-unit restaurant operators to build systems that drive profitability and reclaim time—so they can scale with confidence and spend their time and energy where they want to, not where they have to.

If your managers are working 70-hour weeks during the holidays, you have a systems problem.


Not a dedication problem.

I get it (December is insane in restaurants).

But if your leadership team is burning out just to keep things running, something's broken.

The Process pillar in the IRF is designed to prevent this.

When you have strong processes:
✓ Your managers aren't the only ones who know how to solve problems
✓ Your team can execute without constant supervision
✓ Systems reduce the chaos instead of adding to it

Your managers should be leading, not just surviving.

And if they're barely hanging on, it's time to build better systems.

Watching your managers burn out trying to hold everything together? Comment "SYSTEMS" and I'll show you which processes are breaking them.

#ProcessPillar #ManagerBurnout #RestaurantSystems

Curious about how restaurants can effectively implement NA beverage programs?                         

Join us for a transformative conversation as Dana Bonelli , a veteran in the wine and spirits industry, unveils the evolution of inclusivity in the non-alcoholic (NA) beverage space. Discover how the hospitality sector has shifted from exclusive, patriarchal beginnings to a more welcoming and inclusive environment. Dana reflects on her journey starting in the mid-90s and provides a comprehensive look at the industry's progress in response to technological advancements, cultural changes, and increasing consumer demand for wellness-oriented options. 

#nonalcholicdrinks #hospitality #leadershippodcast

Know a restaurant leader who's burned out, questioning their path, or ready for a transformation?


Give them The Hospitality Leader's Roadmap.

This isn't a tactics book.

It's my story of going from line cook at 15 to managing partner by 30, navigating burnout, struggling with alcohol, and finding a better way to lead.

Inside, you'll find:
✓ Raw, honest stories about the reality of restaurant life
✓ Lessons on resilience, mental fitness, and sustainable leadership
✓ Practical wisdom for leaders who want to thrive, not just survive

This book is for anyone in hospitality who's ever felt like they're giving everything and getting nothing back.

It's a reminder that you're not alone, that burnout isn't a badge of honor, and that there's a better way forward.

If you know someone who needs this message, this is the gift that could change their life.

Grab your copy at the link in the comments. Sometimes the best gift is knowing someone else gets it.

#HospitalityLeadership #BurnoutRecovery #RestaurantLife

Things I know at 44 I wish I knew at 30:


Burnout isn't a badge of honor (it's a warning sign).

You can't lead effectively when you're exhausted.

Your team will rise to the expectations you set (if you actually set them).

Saying no is a superpower.

The best leaders aren't the ones who do everything (they're the ones who build people who can).

If I could go back and tell my younger self anything, it would be this:
Working harder isn't the answer.

Leading better is.

What's one lesson you wish you'd learned earlier in your career?

#LeadershipLessons #RestaurantOwner #CareerWisdom

Short and sweet today because it's the weekend before Thanksgiving:


Take 10 minutes today to thank your team.

Not a generic "good job."

A specific "I see what you do and it matters."

Name the thing they did well.

Tell them why it made a difference.

Mean it.

Your team is about to bust their asses this week.

Let them know you see them.

#RestaurantLeadership #TeamAppreciation #Thanksgiving

Most restaurant owners confuse being busy with being productive.


They're not the same thing.

Busy is working 70-hour weeks putting out fires.

Productive is building systems so fires don't start in the first place.

Busy is doing everything yourself because "it's faster."

Productive is training someone else so you don't have to do it anymore.

Busy is reacting to whatever crisis pops up.

Productive is planning so crises become rare.

You didn't open a restaurant to be busy forever.

You opened it to build something sustainable.

What's one thing you're doing this week that's busy work vs. productive work?

 #RestaurantLeadership #ProductivityTips #WorkSmarter

How to lead your restaurant through market saturation without burning out.                          

Kevin Morrison explains how knowing your numbers and leading with clarity helps your brand stand out, even in crowded cities like Denver.

Learn more on The Restaurant Leadership Podcast.

#restaurant #leadership #innovation

Your team doesn't need more training.


They need better systems.

Training without systems is just setting people up to fail.

You can train someone on your service standards all day long, but if:
⁉️ You don't have a clear onboarding process
⁉️ Your managers aren't reinforcing those standards
⁉️ There's no accountability when standards slip
...that training doesn't matter.

Systems create consistency.

Training teaches people how to work within those systems.

You need both.

But systems come first.

What system is missing in your restaurant right now?

#RestaurantSystems #RestaurantTraining #OperationalExcellence

Gaining the Technology Leadership Edge

A YouTube show that examines the issues technology executives care about. We talk about:

➡️ Time Management
➡️ Operating from a daily routine
➡️ Productive Work Hours
➡️ Total mind & body
➡️ Intelligent systems & processes
➡️ Entrepreneurial mindset
➡️ Retention of staff

We bring you the top experts in the technology world today.

Founder | Executive Leadership Coach | Decentralized Team Expert | Top Tier Coaching Services

Top Tier Coaching Services

As the Founder and Executive Coach at Top Tier Coaching Services, I work exclusively with technology executives, CTOs, and founders to help them develop the leadership skills and systems needed to scale their companies—without sacrificing their sanity or personal life.

Drawing on 20+ years of experience as a CTO, I created The Decentralized A-Team Method™, a proven framework that empowers leaders to build autonomous, high-performing teams capable of executing flawlessly—even when the leader steps away.

Through 1:1 coaching, group masterminds, and strategic consulting, I help clients master:
	•	Decentralized team management
	•	Remote leadership best practices
	•	Purpose-driven communication and alignment
	•	Agile collaboration and accountability systems
	•	Work-life balance without sacrificing performance

My mission is simple: Help tech leaders break free from being the bottleneck, eliminate burnout, and achieve scalable growth.

If you’re ready to build a team that thrives without constant oversight, let’s connect.

Your Virtual CTO

As the Founder and Fractional CTO of Your Virtual CTO, I help growing companies, SaaS businesses, and non-technical founders build scalable technology strategies—without the overhead of a full-time CTO.

I specialize in NetSuite development, integrations, and customization, helping businesses maximize their ERP investment while streamlining operations. From technical leadership to hands-on execution, I guide teams through complex projects, ensuring alignment with business goals and driving growth.

Core areas of focus include:
	•	NetSuite development, customization, and integrations
	•	Fractional CTO services for SaaS and product companies
	•	Technology strategy and digital transformation
	•	Custom software development planning
	•	Vendor selection and technical due diligence
	•	Remote team leadership and management
	•	Process improvement and automation

Whether you’re scaling a SaaS product or optimizing back-office systems like NetSuite, I serve as a trusted advisor focused on results, efficiency, and growth.

Founder & Fractional CTO | NetSuite Development Expert | Technology Strategy & SaaS Leadership

I speak at conferences, business meetings, social gatherings, political conventions, and online summits. I speak on the topics of business management, technology management, revenue and profit growth, planning, time management, and political culture.

Public Speaker

Many businesses today rely upon technology to survive, but they have no budget for a technology leader on their leadership team. This role tends to get handed to the leader who "knows the most" about technology.

I've served as a CTO on demand (or Virtual CTO) for companies of all sizes.

Some of the benefits of having a Virtual CTO for your company are:

‣ Access to an extremely knowledgeable technology consultant to answer your questions and give you guidance.
‣ Renewed focuses on the small details of your technology platform.
‣ Representation by a consultant who "speaks the language" of your tech team.

► Book a strategy session to discuss how a vCTO can change your business by going here https://GetYourVirtualCTO.com/StrategySession

Technology Consultant | CTO on Demand

With many businesses lacking the time or resources to have an in-house team, I use my 30+ years of experience to identify, vet, and hire any technology team members my clients need.

Using my proven process that results in successful project completion, I take over management of all technology projects, including all project team meetings. This can be your internal team or a team I bring to the table.

Let me help you hire and manage a team of technology professionals.

Like Tony Camarata of Immedia Creative has said:

"In our line of work, it's common for issues to arise during the course of a project, but Mike is excellent about identifying and communicating them to me well in advance, allowing us to avoid scope creep while staying ahead of our deadlines."

Here is what it looks like for me to hire and manage your technology team:

‣ I take over all interviewing and testing of potential candidates.
‣ I find the top 10% of technologists in the pool of people interested in your type of project.
‣ Project plan generation.
‣ Regular status meetings to drive projects forward.
‣ Weekly status updates for you and your management team.
‣ Handling of all roadblocks and getting them removed.

► Get a copy of my FREE project management checklist by visiting https://GetYourVirtualCTO.com/checklist

Project Manager | Technology Hiring Manager | Team Building Specialist

In order to keep up in today's digital world, companies need fast and efficient solutions to their software needs. Together with my team, I provide high-level custom software, mobile applications, and cloud-based applications that put you in front of your competition.

Our team is "tech agnostic," meaning we can create custom software in any technology currently available. Our team contains experts in all types of software development languages and methodologies.

This is how it looks to work with me and my team:

‣ Provide a detailed specifications document for approval before the project start date.
‣ Build a thorough project plan based upon the required timeline for completion.
‣ Build your application using the technology that makes the most sense for your project.
‣ QA testing of all work completed.
‣ Complete training on the application for you and your staff.

Let us build your next application for you and avoid the pains you've experienced working with others.

► Get a copy of my FREE whitepaper on the best approach to software development by visiting https://GetYourVirtualCTO.com/development

Custom Software Development | Mobile Application Development | Cloud-based Application Development

Yogi's Podcast Network

Through the use of a unique approach, I help authors, speakers, entrepreneurs, and businesses create and launch podcasts.

Thought Leader

Restaurants on the Run

As the Director of Technology Solutions, my technology strategy caused revenue to grow from $4 million annually to $40 million annually with a 7x growth in profit.

My approach turned technology into an accelerator for both revenue and profit. This approach led to ROTR being purchased by GrubHub for $85 million.

As a member of their Executive Team, I made decisions on the following issues:

- Acquisitions of other delivery services
- Business growth strategy
- Strategic planning
- Team management processes
- Training programs
- Software architecture
- Software development
- Marketing strategy

Putting the customer first has always been my motto and it was no different with this position.

Director of Technology Solutions

Join us to learn all of the juicy secrets of tech leaders - their biggest successes (and failures) - on our quest for gaining that all-important technology edge.

What separates good tech leaders from great ones? The ability to stay ahead of the curve — not just keeping pace, but setting the pace.

That’s why I created Gaining the Technology Leadership Edge — a podcast for tech executives, founders, and change-makers ready to lead with clarity in a world where AI disruption, digital transformation, and shifting markets collide.

Each week, I sit down with experienced leaders who’ve been in the trenches — sharing real wins, costly failures, and hard-earned lessons you can apply immediately. No fluff. No buzzwords. Just strategies for building resilient, high-performing teams.

I know what it’s like to carry that weight. As CTO of the largest restaurant delivery service in the U.S. at the time, I was working 105-hour weeks — successful on paper but burning out, missing family moments, and watching my marriage slip away.

That breaking point forced me to rethink everything. I rebuilt my leadership approach, empowered my team, and the results were undeniable — zero turnover for over two years, no missed deadlines, and a 40-hour workweek that gave me my life back.

That journey became The Decentralized A-Team Method — a framework I now teach and the foundation of my book, The Decentralized A-Team Handbook: Leadership Strategies.

Whether you’re scaling a SaaS startup, leading a tech team, or driving enterprise innovation, the podcast is your playbook to sharpen your edge, gain real-world insights, and connect with a growing community of tech leaders who’ve been where you are.

Want to share your story or collaborate?
DM me with “PODCAST” and let’s connect.
Together, we’re building the future of tech leadership — smarter, stronger, and ready for what’s next.

🎙 Listen to the show: https://gtle.show/
📖 Grab the book: https://amzn.to/3NBSqK9

taplio

The Battle

Christin Marvin

Mike Mahony

Followers

Posts

Engagements

Likes

Performance ScoreChristin Marvin's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Christin Marvin

Mike Mahony

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Christin Marvin's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreChristin Marvin's LinkedIn Performance