Christian Payne

Fire and Rescue NSW

Provided technical leadership and software development support in the E000 Comms Centre, ensuring the stability, security, and functionality of mission-critical applications used in emergency response operations.

Key Achievements:
✔ Led the development & deployment of a web-based incident tool, consolidating multiple stakeholder requirements while ensuring privacy, security, and solution design constraints.
✔ Managed penetration testing for an internally developed application, working with external security specialists to ensure compliance with cybersecurity standards.
✔ Oversaw technical decision-making for internal tools, balancing conflicting short-, medium-, and long-term priorities to optimize resource allocation and project feasibility.
✔ Modernized legacy systems by migrating critical tools from VB5 & VB6 to .NET Core, including fire alarm emulators for training and call recording/playback tools.
✔ Adopted Agile methodologies, utilizing JIRA for task & issue management and Scrum project management to prioritize and deliver features efficiently.
✔ Collaborated with Cyber Security & Support teams to ensure compliance with policies, risk management strategies, and regulatory reporting requirements.
✔ Converted & optimized legacy desktop applications into web-based solutions, leveraging React, Web APIs, and cloud-ready architecture for improved accessibility and maintainability.
✔ Implemented automation & DevOps practices, streamlining daily system checks, RFC documentation, and change management processes via Fire & Rescue’s CAB (Change Advisory Board).

Tech Stack:
✔ Backend: .NET Core 8, Web API
✔ Frontend: Angular 17, React.js, TypeScript
✔ Cloud & Infrastructure: On-premise with cloud migration readiness
✔ Automation & DevOps: CI/CD (TeamCity), MS Test
✔ Security: Penetration testing, risk management compliance
✔ Project Management: JIRA, Scrum, Agile methodologies
✔ Database: MS SQL 2019, MongoDB, MySQL

Principal Engineer

Origin Energy

Software Engineer

Fantastic Furniture

Senior Software Engineer

Tanngo 

Technical Product Manager

Humaniti

Humaniti helps consumers by providing a budgeting tool & cash for surveys.  It helps our customers by providing data insights.

I was Humaniti's first technical hire where I built the dev. team from scratch.  We released MVP (desktop) in 5 months, and then added mobile (iOS & Android) 6 weeks later.

Next phase was to take ownership of our internal processes and procedures.  I implement traditional Software Development practices (SCRUM etc.) and fill the product pipeline.

From there my focus was on scale & growth - increase velocity (more features more often) while reducing bug count,

Tech stack is AWS, Python, Angular & ionic with Postgres & Snowflake.

HR functions included recruitment and defining personal & team KPI's.

10 head count including Dev, Support & QA.

Chief Technology Officer

Fin Coach

- Define and manage product road map.
- Released MVP in 3 months
- Liaise with internal & external stakeholders
- Develop content for product and company collateral
- Sales, trend, and profitability analysis
- Researching, reviewing & reporting on competitors & rival products

Product Manager

Moneysoft AU

Head of Development

Rugby Rank

The aim of Rugby Rank is to deliver maximum benefit, with minimum fuss at a price which makes high end data analysis available to all clubs/schools/universities at all levels of the game. 

The interface has been rigorously tested by highly qualified junior representative and senior coaches and is designed to provide the maximum benefit to the user.

I.T. Manager

eSavvy Pty Ltd

Developed products for Dynamics CRM
Managed a portfolio of +25 products
Developed & deployed web & mobile solutions

SAI Global

Responsible for Standards database
- including Australian, US, UK and European Standards
- managed KPI's for data accuracy and completeness

Data Team Leader (Publishing)

I help teams ship software that actually works - scalable, maintainable, and built to last. 

With 25+ years in tech, I’ve seen every software disaster imaginable - from legacy code, nobody dares to touch to cloud migrations that “should be easy”. My job? Keep teams focused, stakeholders informed, and software delivered- while still being hands one and without unnecessary drama.

My expertise is modernising legacy systems, integrating cloud solutions, and leading teams through complex software transitions. I’ve worked in startups, government, and large enterprises, where I focus on removing bottlenecks, streamlining development, and helping all do their best work.

Great software is as much about people as it is about technology. A good plan, clear priorities, and a team that understands the goal make all the difference. Whether it’s technical strategy, stakeholder alignment, or making tough decisions that keep projects moving, I thrive in bringing structure and clarity to software delivery.

Founder

The Order to Cash Laboratory Ltd

A new breed of Credit Management organisation...

O2C Lab is a Credit Management Networking, Training and Consultancy company which provides international organisations with industry leading experts and 'Best Practice' to improve their Credit Management function, with a focus on learning and development, unique content (webinars, conferences, keynote speaking engagements, etc).

Consulting Partner, APAC

Reworq Consulting

As CEO at Reworq Consulting, I set the strategic and operational direction – vision, insights, facts, data, focus, persistence – working across our organisation to develop Strategy Roadmaps for our clients, growing our customer relationships, and expanding our partner network.

Reworq Consulting was founded to help Finance Executives in Small-to-Medium Enterprise (SME) businesses and organisations, with less-than-traditional business models.

We are a consultancy that specialises in solving business problems across the enterprise ecosystem encompassing the areas - Change & Business Process Management (BPM), Project Governance, Risk & Compliance, and Working Capital Management.

We pride ourselves on collaboratively defining the opportunity, providing customised solutions, and delivering sustainable value and measurable results for our client’s transformation journey.

CEO & Founder

Zip Water

Zip Water has been manufacturing and marketing Australian designed and made instant water systems since 1947. With unrivalled global expertise in manufacturing the most advanced drinking water appliances and available in over 70 countries across the world.

As an external Consultant at Zip Water (Aust.), I reported to the CFO and was engaged to lead the development, execution, and deliverable milestones for 2019 Strategy Development Plan (SDP) – Working Capital & Commercial Risk.

I partnered with the CFO and Executive Management Team for the opportunity to optimise Working Capital initiatives. I was responsible for the management and delivery of Project Risk Management, ‘Best Practice’ Benchmarking, and Process Excellence methodology across a diverse business portfolio.
• Compliance, Risk & Controls Framework
• Corporate Policies & Procedures
• Financial Reporting (Executive Dashboards, KPI’s/SLA’s)
• Inventory Management (Product Returns, Service Agents, Warranty)
• IT (EWAY, Pronto iX ERP, Salesforce CRM, Zip Website)
• Legal (Credit Application, T&C's, PPSR, Service Agreements, Vendor Contracts, Warranty, Website)
• Working Capital

Key Accomplishments
✔️ Reduced DSO by 5.3 days from EOFY 2018 to EOFY 2019
✔️ Reduced DSO 12mths Total by 41.6 days v. DSO Targets (Month/12mths)
✔️ Increased A/R collections resulting in add. Working Capital of $35M+ (EOFY 2019)
✔️ Reduced inventory handling of outstanding ‘defective’ product returns from 2mths to <48hrs, by segregating duties across Goods W/H & Service W/H
✔️ Escalated mediation (payment) with 3rd Party carrier of overdue Rebate credits for (3) EOFY periods, Action Plan, and agreed Quarterly reporting schedules
✔️ Finalised Legal update (and sign-off) of General T&C’s for all internal contract correspondence, Website, and phased Communication Plans to external customers
⭐️ Deployed Operational Risk & Internal Controls Framework, with IT Governance (CRM/ERP Reporting, Internal Controls Matrix, Legal, Master Data)

Commercial Risk Manager, BPM

Concrete Structures Pty Ltd

Concrete Structures Pty Ltd is a family-owned company that specialises in commercial building and FRP projects.

As Commercial Manager, Finance & Operations at Concrete Structures Pty Ltd, I reported to the Managing Director and was headhunted following a partnership dissolution.

I partnered with the Director and Executive Management Team to provide decision support, commercial acumen, and project expertise to deliver financial, risk, and operational governance. I was responsible for the on-boarding, transition, and development of the 'new' Shared Services function (Finance, HR, IT, Marketing, Operations), with team (3) Staff and external partners.

I planned, executed, and delivered various business process (BPM) initiatives and projects encompassing: 
• Business Projects (Business Cases, Business Plans)
• Finance Projects (Asset Management Plan, Audits, Budgets/Forecasting, Costs/Expenses, Reporting, Working Capital)
• IT SaaS Projects (CreditorWatch, MS SharePoint, MYOB, Trucell, Website, XERO)
• Risk Projects (Legal, Project & Implementation Plans, Policies & Procedures, Risk & Internal Audit Controls)

Key Accomplishments:
✔️ Achieved 68% revenue growth from EOFY 2015 to EOFY 2016
✔️ Achieved av. 27% YoY revenue growth from EOFY 2016 to EOFY 2018
✔️ Improved GP Margin by 127% from EOFY 2016 to EOFY 2018
✔️ Achieved $210k cost savings due to supplier management (terms/pricing)
✔️ Reduced DSO by 34.8 days from EOFY 2015 to EOFY 2018
✔️ Reduced Bad & Doubtful Debts (v.% Sales) from 1.6% (EOFY 2015) to 0.2% (EOFY 2018)
⭐️ Reduced Bad & Doubtful Debts (v.% Sales) to ($) NIL (EOFY 2016)
⭐️ Implemented ‘new’ ERP with XERO Accounting (Cloud), project schedule, training, and data migration from MYOB Enterprise
⭐️ Achieved Internal Audit compliance approval (and sign-off) for XERO Accounting (Cloud)

Commercial Manager, Finance & Operations

Australian Institute of Credit Management

The Australian Institute of Credit Management (AICM) is Australia’s leading professional member body for commercial and consumer credit management professionals across all industries and sectors, and the only credit industry-specific Registered Training Organisation in the country.

As Head of Accreditation, AICMQ (and external Consultant) at AICM, I reported to the CEO and was endorsed by the AICM National Board to lead the AICM Quality Accreditation Programme (AICMQ). I was engaged for the transition, delivery, and integration of the Chartered Institute of Credit Management UK Quality Accreditation Programme (CICMQ).

I was appointed as Lead Assessor of the AICM Quality Accreditation Programme (AICMQ). As the AICMQ brand advocate, I restructured the CICMQ Product Roadmap and delivered the AICMQ model to the ANZ market. I was responsible for the commercial governance, development, and execution of the AICMQ Go-To-Market strategy, product roadmap, value proposition, and lead demand generation.

Key Accomplishments:
✔️ Delivered the Official Launch of the AICMQ Accreditation Programme at the 2015 AICM National Conference
✔️ Delivered (2) keynote speaking engagements at the 2015 AICM National Conference
⭐️ Launched the AICMQ Accreditation Programme to the ANZ Financial Services community
✔️ Increased sales pipeline by 450% (11 clients) <6mths from AICMQ Launch date
🏆 1st AICMQ Accreditation Certification (ANZ) awarded to Coates Hire Operations Pty Ltd

Head of Accreditation, AICMQ

Study Leave

A career break to work as a Labourer, Consulting (Freelance) and undertake further studies.

APMG-International:
• Project Management (PRINCE2 Foundation & Practitioner)

Association of International Product Marketing & Management (AIPMM):
• Product Management (AGILE)
• Product Management & Product Marketing (Prod BOK)

Sabbatical

SunGard Financial Systems

SunGard is an American multinational company based in Wayne, Pennsylvania (USA), which provides SaaS software and services.

As Senior Product Director, APAC, AvantGard Receivables at SunGard, I reported to both the SVP Sales, APAC and SVP Global Receivables, Product Management, and within the Financial Systems portfolio (Corporations, Corporate Liquidity, AvantGard).

Partnering with the Corporate Liquidity, APJ Board, I was engaged to lead the development, execution, and delivery of the AvantGard Receivables GETPAID product roadmap, ANZ Market Remediation Plan, Go-To-Market (GTM) Strategy, and brand development for the APJ Region (ANZ, China, Core Asia, Japan).

Delivery of training workshops and coaching sessions to our APJ Region Sales Teams to evolve leads generation, account penetration plans, and sales targets. I executed sales deal qualification, value proposition (Case Studies, RFI’s, RFP’s), Client workshops, and to progress Sales Proposals & SoW. I delivered both Presales product demonstrations and resulting ROI & Working Capital Optimisation presentations to C-Suite and Executive audiences.

Supported APJ Marketing by delivering keynote speaking engagements at APAC Financial Services conferences and seminars (CFO, Receivables, Treasury).

Key Accomplishments
⭐️ Approval by Corporate Liquidity, APJ Board to execute both ANZ Market Remediation Plan and AGR GETPAID Go-To-Market (GTM) Plan
⭐️ Achieved 90% ANZ Market client retention (and references) <5mths period
✔️ Launched ‘new’ AGR GETPAID APJ Sales Training Program
✔️ Contributed to a 235% increase in APJ Sales Pipeline (EOFY 2011)
✔️ Recruitment of ‘new’ Professional Services Team (APJ Region)
⭐️ 1st Corporate Liquidity, APJ User Group Summit (Annual) for AGR GETPAID Global product
⭐️ 1st APJ Client Case Study for Atlas Copco Compressors Australia Pty Ltd
⭐️ 1st APJ Client ‘Customer Success’ Video for Atlas Copco Compressors Australia Pty Ltd
🏅 Endorsed as Corporate Liquidity, APJ Board Representative

Senior Product Director, Asia-Pacific - Corporate Liquidity, AvantGard Receivables

Commercial Credit Services

Commercial Credit Services Group is a professional debt collection agency that provides debt recovery services across Australia and New Zealand.

As Business Process Manager at Commercial Credit Services Group, I reported to the Managing Director and was engaged to lead the development, execution, and delivery of commercial strategies and action plans that supports business transformation.

I leveraged my commercial project and risk expertise to lead operational governance, with alignment to business objectives. I planned, executed, and delivered various business process (BPM) initiatives and projects encompassing: 
• Business Projects (Business Cases, Business Plans, Feasibility Reports, Gap Analysis Reports)
• IT Projects (Credentials)
• Risk Projects (Project & Implementation Plans, Policies & Procedures, RAID Logs, Risk & Internal Audit Controls)

Key Accomplishments:
✔️ Finalised Business Cases, approved by Managing Director, executed Project Plans (with Gap Analysis), and Project Kick-Off
✔️ Delivered milestone dates for Project Plans and Implementation Plans
⭐️ Finalised Internal Audit review of organisational processes, executed Action Plan and streamlined improvement for ISO Accreditation audit
🏆 Achieved ISO Accreditation for AS/NZS ISO9001:2008 Quality Management Systems (QMS)

Business Process Manager

Australian Pharmaceutical Industries

Australian Pharmaceutical Industries Limited (API) is one of Australia’s leading pharmaceutical distributors and fastest growing health and beauty retailers.

As Business Unit Implementation Manager at API, I reported to the General Manager, Finance and was engaged as the Finance Lead (Retail Division) on the Merchandise Management System (MMS) Project. This was a ‘business critical’ IT project and a strategic upgrade of 20+yrs legacy MMS programme.

I planned and executed the MMS Project alignment with Retail Division business objectives, schedule management, financial/risk deliverables, and internal audit compliance. I led the project governance of the MMS Retail Finance Team, with (6) direct reports.

I developed, executed, and delivered the MMS Retail Finance project charter encompassing: 
• Communication Plan
• Project Plan, Implementation Plan, Readiness Plan, Cutover Plan
• Project Steering Committee Meetings & Project Team Meetings
• Project Management Reporting
• Internal Audit, RAID Logs, Risk Assessment Checklist
• Standard References Guides (SRG's), Training Plan, Testing (UAT)
• Pre & Post Go-Live Support Plan

Key Accomplishments
✔️ Guided MMS Retail Finance Division through key MMS Project milestone dates, whilst navigating (2) calendar date changes for EOFY 2007 (June & Sept)
✔️ Delivered the successful implementation of MMS Project Plan schedule (for API Retail Division), milestones, and Post ‘Go-Live’ Support Plan
⭐️ Achieved Internal Audit compliance (approval and sign-off) for MMS Retail Finance Team
🏅 Endorsed by API Board of Management in recognition for my contribution to the MMS Project

Business Unit Implementation Manager

Philips

Philips Electronics Australia is a division of the Dutch multinational electronics company Philips. The company is a leader in health informatics, consumer health care, home care, and electronic components.

As National Credit Manager, ANZ, at Philips Electronics Australia, I reported to the CFO and was engaged to restructure the National Credit (Aust.) function. I led the on-boarding, development, and financial/operational governance for (2) Philips divisions – National Credit (Aust.) and Reverse Logistics (Stock/Warranty Returns) functions – with (10) Staff and scalable (2-6) Contractors
• Consumer Electronics & Lifestyle (Aust.)
• Semi-Conductors & Components (Aust./NZ)

I partnered with the Philips CE Executive Team to provide commercial acumen and decision support for the execution of a (5) Year Strategy Plan to exit the Australian market. I planned, executed, and delivered numerous business integration projects (BPM).

Key Accomplishments:
✔️ Reduced DSO by 12.7 days from EOFY 2002 to EOFY 2006
✔️ Reduced Bad & Doubtful Debts (v.% Sales) from 0.6% (EOFY 2002) to 0.0005% (EOFY 2006)
✔️ Increased A/R collections for add. Working Capital of $3.7M to $4.3M p.a. (EOFY 2004-2006)
✔️ Captured add. cashflow of $845k p.a. ‘Rejected’ Claims Chargeback for customer and inventory (3rd Party W/H, Transport)
✔️ Closed 4.9k Commercial Accounts, collected $1.95M (EOFY 2004), with ($) NIL Bad Debts
⭐️ Implemented CE Balance Score Card (BSC) across other (3) Philips Aust. Finance Divisions
⭐️ Finalised Business Case, approved by CFO, and executed plan to centralise the (4) National Credit Functions for Philips: CE, Lighting, Medical and Semi-Conductors/Components
⭐️ Contributed to ’B’ audit rating for SOXA Compliance (ICS Internal Controls Audit Program)
⭐️ Divesture of National Credit function for Semi-Conductors & Components (Aust./NZ ) to Philips Electronics Hong Kong
🏅 Endorsed by Philips CE APAC HQ Finance in recognition for Finance Excellence, Philips CE Aust.

National Credit Manager, ANZ

With 35+ years of learning experience in Finance, Project/Risk Management, and Working Capital disciplines spanning the Asia-Pacific and USA regions, I have partnered with C-Suite Executives and Executive Management Team's in global corporates, mid-tier firms, SME's, and clients to engage (and capitalise) on change transformations.

Too many organisations struggle to implement their strategy intentions…

I have demonstrated success in scaling companies with complex process, risk, and technology initiatives. I am recognised for maximising company performance by leading teams to achieve their Strategy Implementation, Business Change, and Working Capital breakthrough.

"𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒚" and "𝑷𝒓𝒐𝒄𝒆𝒔𝒔" are (2) pillars that centre my creative and professional drive. I create, scale, and optimise finance processes by leveraging my remediation expertise and implementing appropriate strategies to generate alignment to business goals.

My pragmatic approach and experiences define my professional values:

✅ I help clients who struggle with disruptive change and scalable capability…that’s where I come in and navigate with actionable planning!
✅ I have been successful by digging into pain points, finding issues, cleaning up process, organising structure, and – How to plan, prioritise, and fix problems?
✅ I am committed to helping my clients, prospects, and business contacts, and “If I can’t help you, I’ll be upfront and tell you WHY. But, I probably know someone who may be able to help you”.

I enjoy meeting new people, collaborating and hearing new perspectives. Think we should work together 💭💡? If you are interested in chatting about your business challenges, coffee, and tennis, then let’s…

👉 Connect! Send me a LinkedIn connection invite, with a brief message…
👉 Email! Send me a message: john.field@reworqconsulting.com.au
👉 Click! Check us out: 🌐 www.reworqconsulting.com.au
📌 Follow! #reworqconsulting 

𝘚𝘱𝘦𝘤𝘪𝘢𝘭𝘵𝘪𝘦𝘴: 𝘈𝘥𝘷𝘪𝘴𝘰𝘳𝘺, 𝘈𝘨𝘪𝘭𝘦 𝘊𝘩𝘢𝘯𝘨𝘦, 𝘉𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘗𝘳𝘰𝘤𝘦𝘴𝘴 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 (𝘉𝘗𝘔), 𝘉𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘋𝘦𝘷𝘦𝘭𝘰𝘱𝘮𝘦𝘯𝘵, 𝘊𝘰𝘯𝘴𝘶𝘭𝘵𝘪𝘯𝘨, 𝘊𝘳𝘦𝘥𝘪𝘵 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵, 𝘋𝘢𝘵𝘢 𝘈𝘯𝘢𝘭𝘺𝘵𝘪𝘤𝘴, 𝘍𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘖𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴, 𝘍𝘪𝘯𝘛𝘦𝘤𝘩, 𝘒𝘦𝘺𝘯𝘰𝘵𝘦 𝘚𝘱𝘦𝘢𝘬𝘦𝘳, 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘊𝘰𝘯𝘴𝘶𝘭𝘵𝘪𝘯𝘨, 𝘗𝘳𝘰𝘥𝘶𝘤𝘵 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵, 𝘗𝘳𝘰𝘫𝘦𝘤𝘵 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵, 𝘙𝘪𝘴𝘬 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵, 𝘚𝘢𝘳𝘣𝘢𝘯𝘦𝘴-𝘖𝘹𝘭𝘦𝘺 𝘈𝘤𝘵 (𝘚𝘖𝘟𝘈), 𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘺, 𝘚𝘢𝘢𝘚, 𝘞𝘰𝘳𝘬𝘪𝘯𝘨 𝘊𝘢𝘱𝘪𝘵𝘢𝘭

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Christian Payne

John Field FICM, CCE

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