Ellivate Consulting

Ellivate Consulting was founded in 2018 with the mission to help businesses scale fast.

Chris and the team help organisations enhance performance through using their 12 step framework which focuses on 4 key areas.

These include performing greater through productivity, measuring and motivating the team, scaling operations through systems and recruitment, and growing a talented, high performing team.

This framework ensures the right processes, systems and tools are put in place to produce a high performing go to market function, team coherence, highly trained staff and actionable decision-making.

With over 20 years of senior executive experience across 20 different industries, today Chris is passionate about using his expertise to partner with organizations to build out operations that improve customer experience.

Since launching in 2018, one of his biggest achievements has been rolling out a service framework to over 200 managers and 2000 staff resulting in a combined  15% improvement in customer satisfaction and coaching capability scores.

As the founder, Chris provides consulting, coaching and advisory for scaling SaaS organisations whilst driving the strategic direction of Ellivate.

Founder

ansarada

ansarada was founded in 2005 with the mission to transform opportunities into outcomes for millions of businesses worldwide.

As a global B2B SaaS company, their AI-powered intelligent information platforms enable businesses to know, raise and realize their potential in the market and make confident business decisions.

Including features such as virtual data rooms, security and compliance, cloud software and integrations, dashboards and reporting and AI insights and automation.

Through this platform, ansarada supports organisations across corporate transactions, portfolio and assessment management, tender life-cycle management and governance risk and compliance.

Across their 15 years in business, the company has won multiple awards including the Top 50 Employer, Great Places to Work and Deloitte Fast 50 Company.

As COO, Chris led the Global Sales, Client Service and Performance & Operations teams and was responsible for driving sales performance and servicing customer needs.

After 2 years and with a wealth of knowledge and experience behind him, Chris ventured out on his own to launch Ellivate Consulting in 2018.

Chief Operating Officer

BankWest

Bankwest was founded in 1895 with the mission to transform banking across Australia.

For over 120 years, the company has been servicing Australians with home loans and personal loans, credit cards and account management.

They are dedicated to providing the secure, reliable and frictionless banking relationship that customers look for.

Aside from supporting their customers, Bankwest also partners with Beyond Blue, Red Cross Blood Service and Telethon, as well as provide community groups with grants up to $1000 through their Easy Grants program. 

Joining the company in 2007, Chris was headhunted from the UK to be part of the branch expansion of Bankwest in the east coast of Australia.

With some of his biggest achievements including the creation of the multi-channel campaign for Bankwest Business to drive sales leads and generated upwards of 8 figures in sales.

As well as the development of a new sales service and best practice framework called PLUS that was used across all Bankwest Business Divisions.

As the COO, Chris led over 100 sales professionals and was responsible for sales development, customer satisfaction, communications, and training.

HBOS

Halifax was founded in 1853 with a mission to find ways to make banking simple and give support to customers when they need it.

In business for over 160 years, today Halifax is recognised as one of the UK’s leading banking organisations.

With a choice of investing, loans, car finance, mortgages, insurance and travel services, Halifax consistently continues to reinvent their servicescape to keep up with the unique needs of the modern day consumer.

Joining the company in 1997 as a graduate trainee, Chris quickly worked his way up to becoming the Training Manager where he developed training material for the Halifax store network.

Followed by becoming the Regional Sales Manager, Project Development Manager, Strategy Manager and finally the Head of Sales Operations.

Within his later years he designed and delivered strategic plans to distribute retail products to the HBOS customer base and developed new sales tools and operating models to support branches.

As the Head of Sales Operations, Chris was responsible for the delivery of sales strategy and operational performance of over 100 new branches opening with the branch network.

Head Of Sales Operations

Enabling SaaS businesses to Go Next Level | Scale your Business | RevOps | Enablement | Strategy 🚀

Elevate Your Leadership. Transform Your Business.

Great leaders don’t just manage teams; they inspire them.
Whether you're a sales leader, founder, or executive, leadership is the driving force behind business growth, team performance, and long-term success. Yet, too often, leaders are expected to figure it out alone - without the frameworks, coaching, or strategic guidance needed to truly excel.

That’s where Ellivate comes in.

I help leaders and organisations go next level - scaling leadership impact, optimising team performance, and driving business success. Through leadership coaching, enablement programmes, and go-to-market strategy, I work with high-growth companies and ambitious leaders to create clarity, confidence, and momentum on their path to success.

How I Help
- Leadership Coaching & Development: Strengthen your leadership mindset and skillset
- Sales & GTM Leadership Training: Build high-performing, revenue-driving teams
- RevOps & Growth Strategy: Align people, process, and performance for scale
- Executive Coaching: Equip founders & executives with the tools to lead at scale

Who I Work With
Founders & Executives navigating the challenges of business scale
Sales & GTM Leaders looking to develop their leadership skills and enhance team impact
Organisations investing in leadership excellence to drive performance

Let’s Talk
If you're ready to elevate your leadership, optimise your team’s performance, or refine your GTM strategy, let’s connect.

📩 Message me here or visit ellivate.co
📧 chris@ellivateconsulting.com
📞 +61 439 989 895

Chris Ellis

Komo Technologies

Key Responsibilities:
✨ Strategic Leadership:
Architecting and executing a comprehensive customer strategy that aligns with Komo's overarching business objectives.
Cultivating a customer-centric culture that permeates every facet of the organization, ensuring a relentless focus on customer success.

✨ Customer Success Mastery:
Overseeing and optimizing customer success programs, driving maximum value realization and satisfaction.
Achieving exceptional Net Promoter Scores (NPS) and Net Revenue Retention (NRR) through innovative retention strategies and customer engagement initiatives.

✨ Cross-Functional Collaboration:
Collaborating seamlessly with cross-functional teams, including sales, marketing, and product, to ensure a unified customer journey.
Leading initiatives that enhance overall customer satisfaction, loyalty, and the seamless integration of customer feedback.

✨ Innovation and Solutions Leadership:
Spearheaded the development and implementation of cutting-edge solutions that address evolving customer needs.
Leveraging data-driven insights to identify opportunities for continuous improvement and innovation, ensuring Komo remains at the forefront of customer success.

✨ Executive Relationship Management:
Cultivating and nurturing executive-level relationships with key clients, acting as a strategic advisor.
Providing valuable insights and solutions to drive mutual success and establish long-term partnerships.

✨ Customer Advocacy and Brand Loyalty:
Transforming satisfied customers into passionate brand advocates.
Establishing and nurturing customer communities to foster engagement, loyalty, and a sense of belonging to the Komo Technologies brand.

✨ Continuous Improvement and Adaptability:
Establishing a culture of continuous improvement by actively seeking and implementing customer feedback.
Ensuring organizational agility and adaptability to swiftly respond to evolving customer needs and industry trends.

Chief Customer Officer

Key Achievements:
✨Strategic Revenue Growth:
Orchestrated a remarkable 117% year-over-year revenue growth, positioning Komo Technologies as an industry frontrunner.
Fueled market expansion initiatives, capturing new business and fortifying relationships with existing clients.

✨Sales Methodology Design:
Spearheaded the design and delivery of a cutting-edge sales methodology and framework, optimizing the entire sales lifecycle.
Introduced innovative strategies that enhanced sales team efficiency, elevated conversion rates, and maximized revenue potential.

✨Net Revenue Retention Mastery:
Achieved Net Revenue Retention (NRR) rate of 144%, with a strategic customer-centric approach and the success of upsell and cross-sell initiatives.
Implemented robust customer retention programs, ensuring sustained loyalty and recurring revenue streams.

✨Cross-Functional Collaboration:
Established cross-functional collaborations to align marketing, sales, and customer success efforts seamlessly.
Fostered a culture of collaboration, resulting in streamlined processes, improved customer experiences, and accelerated revenue growth.

✨Strategic Partnerships and Alliances:
Forged impactful strategic partnerships with key industry players, amplifying Komo Technologies' market presence.

✨Customer-Centric Approach:
Designed a customer-centric philosophy throughout the organization, emphasizing long-term value over short-term gains.
Implemented initiatives that enhanced customer satisfaction, leading to increased referrals and positive brand advocacy.

✨Executive Leadership and Vision:
Provided inspirational executive leadership, guiding teams through periods of rapid growth and market evolution.
Envisioned and communicated a clear path for sustainable revenue generation, ensuring alignment with organizational goals.

Chief Revenue Officer (CRO)

Whatfix

Associate Director of Customer Success APAC

Your Goal. Our Mission.

We operate at the intersection of people, process and performance. Our experience, passion and shared ambition for growth are the key ingredients to maximise your business success.

We believe strategy, leadership, operations and enablement need to work together as a holistic process to create greater efficiency and effectiveness for your go-to-market teams. And as critical components of scaling success, it is vital that these functions maintain a strong relationship with each other - and are embedded early in the journey.

As a lead management consultant I help our clients with:

Strategy
Go to Market Operations and Enablement
Consulting & advisory services
Leadership coaching & development
Project management
Talent strategy & capability development

We believe in partnering with our clients to enable them to Go Next Level.

Management Consultant

LinkedIn

*Set strategy and new principle operating priority around Customer Value
*Conceptualised new Sales Competency Framework for CS to align Post-Sales teams globally
*Developed and launched our internal L&D program for Customer Success in APAC
*Created a culture of learning and development through workshops and online learning.
*Brought both Corporate CS Segments together for the first time to drive talent development pathways, alignment with Sales, and unified GTM to drive Customer Value.
*Reporting on CSO forecast and results 
*Lead the product launch of LinkedIn Stories with a focus on Employee Advocacy and Employer Branding - one of only 3 markets done globally.
*Implemented Account Prioritisation matrix and account planning framework
*Executive Sponsorship on Key Accounts

Head Of Customer Success, Corporate Enterprise + Mid-Market

I joined LinkedIn to take up Leading both the Corporate SMB and Search+Staffing Customer Success Teams for Australia and New Zealand.

* Repositioned Internal teams as Key, Commercial and Strategic Partners to all Internal Stakeholders
* Customer Success seen as Advisors helping transform our Customers into employers of choice, to help attract, develop and retain the best people in the market. 
* Inspiring a growth mindset and instilling Operational Rigour and Customer Success discipline
* Strategic Planning and Accountability allowed business to over achieve
* Churn Down YoY

The launch, development and implementation of a deeper set of Customer Success disciplines has allowed many of the team to grow their careers to new levels, and to continue to be seen as industry leaders in both CS and in Talent-Centric platform organisations globally.

Head of Customer Success, SMB + Staffing

Ansarada

Leading the Client Success teams for APAC Region.
Delivering Industry leading Client Success. 
Nurturing and Developing talent to achieve potential. 
Creating Career Pathways into other departments and roles. 
Leading Change from Support to a SaaS Success Model.
Consistently delivering and maintaining an NPS client satisfaction score in the high 70's

Start up and fast growth company expertise
Strategic thinking & innovating
Strategy execution
Leadership and team building
Sales Alignment

Customer Success Director

Head of Client Services - APAC

MagTek Pty Ltd

Lead the Support team in all areas, whilst also developing new solutions
Responsible for all SLA's and leadership of Technical Onsite teams nationally.
Management of secure encryption keys for our clients
Oversight of On/Offsite support for all clients nationwide
Handle team for Technical sales support for national sales team.

National Support Manager

Lead the Support team in all areas, whilst also developing new solutions 
Manage and handle secure encryption keys for our clients
Write and update training manuals for all products
Design and Implement training for clients and staff
Liaise with the Product engineers on possible improvements, and identifying potential bugs/faults
Manage and perform all maintenance and repairs of all existing hardware
Manage and perform upgrades to firmware on all devices
On/Offsite support for all clients nationwide
Technical sales support for national sales team.

Senior Support Engineer

Support Engineer

UrbanSocial Australia

Attending to the needs of small businesses, in the realm of Social Media. 
Everything from Concept, Strategy, Implementation, Management and Consultations. Community management and engagement. Strong belief in Social engagement. 
Customers include Grandmas Bar Sydney, The Wild Rover, MAD PIZZA e BAR & Revivol.

Director

Montpeliers (Edinburgh) Ltd.

Managing day to day operations, rota's and 30+ staff
Stock management and consolidation
Menu creation and innovation
Structuring staff training and competitions

Bar Manager /  Mixologist

As the Chief Customer Officer at Komo Technologies, I lead the strategic direction and execution of our customer-centric vision, mission, and values. Komo is the digital destination that enables businesses and brands to own the moment through immersive gamified experiences. With over 15 years of leadership experience in SaaS, tech, and financial payments space, I help our clients maximize their impact, purpose, value, and results.

I specialize in revenue growth and optimization, customer success and retention, go-to-market strategy and execution, leadership development and coaching, and business transformation and innovation. I have a proven track record of delivering innovative, scalable, and effective solutions for growth, empowerment, and improvement. I am a people-driven leader who communicates and collaborates with stakeholders and teams at every level. I am also a mental health advocate and a proud mentor who has an innate passion for developing talent and helping professionals become recognized problem solvers, innovators, and leaders in their own right.

taplio

The Battle

Chris Ellis

Niel Isdale

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