Ellivate Consulting

Ellivate Consulting was founded in 2018 with the mission to help businesses scale fast.

Chris and the team help organisations enhance performance through using their 12 step framework which focuses on 4 key areas.

These include performing greater through productivity, measuring and motivating the team, scaling operations through systems and recruitment, and growing a talented, high performing team.

This framework ensures the right processes, systems and tools are put in place to produce a high performing go to market function, team coherence, highly trained staff and actionable decision-making.

With over 20 years of senior executive experience across 20 different industries, today Chris is passionate about using his expertise to partner with organizations to build out operations that improve customer experience.

Since launching in 2018, one of his biggest achievements has been rolling out a service framework to over 200 managers and 2000 staff resulting in a combined  15% improvement in customer satisfaction and coaching capability scores.

As the founder, Chris provides consulting, coaching and advisory for scaling SaaS organisations whilst driving the strategic direction of Ellivate.

Founder

ansarada

ansarada was founded in 2005 with the mission to transform opportunities into outcomes for millions of businesses worldwide.

As a global B2B SaaS company, their AI-powered intelligent information platforms enable businesses to know, raise and realize their potential in the market and make confident business decisions.

Including features such as virtual data rooms, security and compliance, cloud software and integrations, dashboards and reporting and AI insights and automation.

Through this platform, ansarada supports organisations across corporate transactions, portfolio and assessment management, tender life-cycle management and governance risk and compliance.

Across their 15 years in business, the company has won multiple awards including the Top 50 Employer, Great Places to Work and Deloitte Fast 50 Company.

As COO, Chris led the Global Sales, Client Service and Performance & Operations teams and was responsible for driving sales performance and servicing customer needs.

After 2 years and with a wealth of knowledge and experience behind him, Chris ventured out on his own to launch Ellivate Consulting in 2018.

Chief Operating Officer

BankWest

Bankwest was founded in 1895 with the mission to transform banking across Australia.

For over 120 years, the company has been servicing Australians with home loans and personal loans, credit cards and account management.

They are dedicated to providing the secure, reliable and frictionless banking relationship that customers look for.

Aside from supporting their customers, Bankwest also partners with Beyond Blue, Red Cross Blood Service and Telethon, as well as provide community groups with grants up to $1000 through their Easy Grants program. 

Joining the company in 2007, Chris was headhunted from the UK to be part of the branch expansion of Bankwest in the east coast of Australia.

With some of his biggest achievements including the creation of the multi-channel campaign for Bankwest Business to drive sales leads and generated upwards of 8 figures in sales.

As well as the development of a new sales service and best practice framework called PLUS that was used across all Bankwest Business Divisions.

As the COO, Chris led over 100 sales professionals and was responsible for sales development, customer satisfaction, communications, and training.

HBOS

Halifax was founded in 1853 with a mission to find ways to make banking simple and give support to customers when they need it.

In business for over 160 years, today Halifax is recognised as one of the UK’s leading banking organisations.

With a choice of investing, loans, car finance, mortgages, insurance and travel services, Halifax consistently continues to reinvent their servicescape to keep up with the unique needs of the modern day consumer.

Joining the company in 1997 as a graduate trainee, Chris quickly worked his way up to becoming the Training Manager where he developed training material for the Halifax store network.

Followed by becoming the Regional Sales Manager, Project Development Manager, Strategy Manager and finally the Head of Sales Operations.

Within his later years he designed and delivered strategic plans to distribute retail products to the HBOS customer base and developed new sales tools and operating models to support branches.

As the Head of Sales Operations, Chris was responsible for the delivery of sales strategy and operational performance of over 100 new branches opening with the branch network.

Head Of Sales Operations

Enabling SaaS businesses to Go Next Level | Scale your Business | RevOps | Enablement | Strategy 🚀

Elevate Your Leadership. Transform Your Business.

Great leaders don’t just manage teams; they inspire them.
Whether you're a sales leader, founder, or executive, leadership is the driving force behind business growth, team performance, and long-term success. Yet, too often, leaders are expected to figure it out alone - without the frameworks, coaching, or strategic guidance needed to truly excel.

That’s where Ellivate comes in.

I help leaders and organisations go next level - scaling leadership impact, optimising team performance, and driving business success. Through leadership coaching, enablement programmes, and go-to-market strategy, I work with high-growth companies and ambitious leaders to create clarity, confidence, and momentum on their path to success.

How I Help
- Leadership Coaching & Development: Strengthen your leadership mindset and skillset
- Sales & GTM Leadership Training: Build high-performing, revenue-driving teams
- RevOps & Growth Strategy: Align people, process, and performance for scale
- Executive Coaching: Equip founders & executives with the tools to lead at scale

Who I Work With
Founders & Executives navigating the challenges of business scale
Sales & GTM Leaders looking to develop their leadership skills and enhance team impact
Organisations investing in leadership excellence to drive performance

Let’s Talk
If you're ready to elevate your leadership, optimise your team’s performance, or refine your GTM strategy, let’s connect.

📩 Message me here or visit ellivate.co
📧 chris@ellivateconsulting.com
📞 +61 439 989 895

Chris Ellis

KG&Co Consulting

Our Purpose - We exist to provide simple and effective management consulting services to our clients. WE DELIVER ACTUAL OUTCOMES for our clients
*Trusted Partner relationship with all clients
*22 years strategy execution, problem solving including transformational change and inspirational leadership in building high performance teams

Current Engaged (July 24)
* Zenitas- Program Manager - Planning Phase
* MCM - Disability Review

Projects Completed
2024
MMSG- Interim Head of Partnerships Plan Group - 11 weeks ( April - July)
* Fba Care - Strategic Planning - June 24
* Disability Sports Australia- Round Table facilitation in May 24
*Baptcare- Balanced Scorecard and Operating Rythm build
*Baptcare- Residential Aged Care Rostering Review 
2023
* Baptcare- CHSP Improvements Action Plan build in 5 weeks
* Baptcare - Aged Care Balanced scorecard (BSC), 12-month Business Plan and Operating Rhythm design completed in 5 weeks 
 * OTTO IT - Sales & Marketing team capability build and Executive Coaching to Chief Commercial Officer
* MOSS - Bi-Annual strategic planning
* Tunstall Australia - Annual Strategic Offsite planning
* Plan Partners - Interim Head of Partnerships - 10 weeks
* McMillian Shakespeare Group - In Flight Post Implementation Review project - 6 weeks
* NFC -UFS (MMSG) - Interim GM Aggregation Sales - 8 weeks
*Tunstall Australia -Leadership Team capability program - 3 month program
* MOSS Strategic Planning Offsite May 23
* OTTO IT Quarterly planning session
2022
* EML - Senior Leaders and Team Leaders Capability program
* Tunstall - Annual Planning Offsite facilitation + Exec team Business Planning
* RTWSA - Executive Coaching + Joint Planning 2 Day offsite
* Fragile Storage - Automation procurement project (Germany)
2021
* RTWSA - Multiple projects for Insurance Group, People & Comms
* EML - SA SLT kick off
* DB Results - Change Management strategy for Water Corporation

Managing Director & Principal Consultant

McMillan Shakespeare (MMSG)

10 Week Interim GM Assignment completed
Responsible for Aggregation Sales 
Brand -NFC-UFS Aggregation in Asset Finance
Priorities- Leadership, relationship management and strategic delivery in Interim capacity
Reporting to Managing Director - Asset Management Services at MMS

Interim General Manager - Aggregation Sales

Zenitas Healthcare

Responsible for Claro customer relationship management and rostering system deployment (Carelink & Carelink Go app) and integration
Steered Carelink (CRM system) deployment from 2 months behind schedule to back on track and delivery on time for 30 November
Launched Carelink GO mobile app to drive transformational change for customers and support workers. Significant operational capacity, workforce utilization and back-office process optimization benefits realized
Responsible for Debt Collection Project for Claro (Aged & Disability care) divisions of Zenitas as Project Lead (Direct report to CFO with weekly reporting to CEO and Board)
Established Project plan and streams to fix Claro Debt recovery effort. 9-month backlog requiring action to collect aging debt. Rewired the culture, metrics, accountabilities, platform & process improvements to recover debt and clear debt within a 4-month project	 
Established Standard Operating Procedure baseline for several Zenitas departments using Deep dives and process mapping workshops to understand current state, pain-points, improvements actions to reach future state process within 3 months
Created streamlined program approach to uplift Claro financial performance and managed delivery using data analysis, process mapping, accountability metrics and stakeholder influence
Acting Executive General Manager Role at Claro Aged & Disability care

General Manager Operational Excellence & Integration

Responsible for service delivery across all Aged Care & Disability services brands at Zenitas.
Diverse national operations across disability supported independent living facilities, In home attendant care for Home Care Packages, NDIS, TAC, Icare, DVA and various other funding bodies to a large national customer base
Responsible for key Operational excellence and system integration projects at Zenitas
3000+ support workers led through State and Regional teams supported by National support center

General Manager - Service Delivery

National Disability Insurance Agency

Direct report to DCEO Participant Planning & Experience Group. Member of NDIA Senior Leadership Group (SLG) with largest GM portfolio
Accountable for all NDIA planning staff nationally across over 130 service delivery sites. 2600 FTE (1900 APS + 700 contractors)
Senior Executive Service (SES)- Band 2 role
Strategic ownership for NDIS participant transition and full scheme service delivery operating model evolution
Consolidated 14 Regions into 5 State teams, established State leadership teams to drive consistency, accountability and high-performance culture. 
Performance against operational target improved qtr. on qtr. Q1 (Jul – Sep 18) @ 72%, Q2 (Oct – Dec 18) @ 94% and Q3 (Jan – March 19) @ 102%, Q4 (Apr- Jun 19) @ 109%

General Manager - Service Delivery & Performance

Built a new division within NDIA to build capability in Process Design, Continuous Improvement mindset and Operating Rhythm
Contract manage external consultancy responsible for delivering process design methodology while internal team is recruited
Engaged Executive Leadership Team (ELT) and wider organization to identify Top 10 business improvement opportunities and established 3 LEAN Six Sigma projects to tackle Top 3
Established and launched NDIA internal service standards to provide agency baseline and clarity of expectations around – email use, meeting etiquettes, work-life balance and eliminating productivity drags

General Manager - Service and Process Design

Bankwest

Senior leadership role responsible for Bankwest retail stores and homeloan specialists (mobile lenders) across Victoria, Qld and SA.
Accountability for sales, service, risk and people performance.
Ownership of customer experience in state and building local community relationships
Geographically diverse team requiring effective remote management. Over 220 colleagues across 22 locations and head office.
Strategy execution responsibility around building Bankwest challenger brand across East Coast
Provide leadership support, direction and constructive challenge to leader of leaders ( 6X Area Managers) and create a high performance sustainable culture.
Drive customer acquisition, retention and balance sheet profitability while exploring new expansion opportunities across network.

State Manager - Stores and Lending (Vic/Qld/SA)

Senior leadership role responsible for Bankwest retail store network across Qld, NSW, Vic and SA
Accountability for sales, service, risk and people performance. Drive customer experience to be number 1 regional bank
Geographically diverse team requiring effective remote management. Over 470 colleagues in 53 different locations across East coast.
Strategy execution responsibility around building Bankwest challenger brand across East Coast
Provide leadership support, direction and constructive challenge to leader of leaders (Area Managers) to create a high performance sustainable culture.
Create and deliver on site profitability strategy

Head of East Coast - Retail Stores

Leadership responsibility for all Bankwest Retail stores in Victoria, Qld and SA.

Regional Manager - Vic / Qld / SA Retail Stores

Responsible for all Bankwest Retail stores in NSW

Regional Manager - Retail Store Network - NSW

Accountable for 7 retail stores in Victoria.
Sales, service, people and risk performance ownership for the area (over 70 colleagues)

Area Sales Manager - Victoria West

Retail Store Manager

TeleTech

Homepath homeloan division, credit card overflow (132221) contact centre, traveller's cash unit.

Sales Operations Manager - CBA Project

Operations Manager - Bankwest Project

Worked on Telstra Bigpond, MOBY rollout, Proactive Sales Outbound

Senior Team Leader - Telstra Projects

As the Managing Director and Principal Consultant of my own boutique consulting practice, I partner with clients across diverse sectors, including healthcare, banking, and government, to deliver growth and productivity outcomes. I have over 20 years of experience in strategy execution, problem solving, transformational change, and inspirational leadership, backed by a Master's degree in Information Technology and a MAICD credential.

I offer more than just advice; I offer hands-on implementation and accountability for results. Whether it is deploying a CRM system, leading a debt collection project, or serving as an interim general manager, I leverage my skills in business planning, executive coaching, operational excellence, and customer relationship management to drive performance and satisfaction. I value trust, collaboration, and excellence in everything I do.

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Chris Ellis

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