VenturesCX

VenturesCX is a dynamic portfolio of integrated companies focused on Applied AI, Customer Experience, and Regenerative Climate Solutions. We create companies that share a vision for the future and operate with a set of core values that drive global change.

Our current portfolio includes EndeavorCX, InflectionCX, ActivateCX, ClimateCX, and Crosby Labs, each integral to our group's cohesive strategy for innovation and market leadership.

We're hands-on with every venture, ensuring our suite of companies not only innovates but does so in scalable, synergistic, and sustainable ways.

Founder & Managing Director

EndeavorCX

At EndeavorCX, we’re on a mission to Create the New Possible using machine learning-powered products that define new market categories for artificial intelligence and customer experience. We thrive in solving complex, data-driven problems.

Our CX + AI platform transforms customer experiences and improves agent performance using machine learning across both voice and digital engagement channels to augment and automate human work, leading to unprecedented breakthroughs in efficiencies and engagement.

EndeavorCX is trusted by some of the world’s most innovative organizations. Backed by VenturesCX, we are headquartered in Chicago with a globally distributed team.

Founder & CEO

Inflection CX

InflectionCX provides Contact Center Outsourcing and Staffing services to premier companies and organizations. We leverage the latest in digital and AI technologies coupled with our remote workforce to deliver the world's most amazing customer experiences.

Xaqt

Xaqt is now EndeavorCX, a VenturesCX company.

Xaqt is a technology company based in Chicago that specializes in developing smart city solutions and urban analytics platforms. They aim to help cities leverage data and technology to improve efficiency, sustainability, and citizen services.

Inflection Point Global

—Acquired by Experian—

I founded IPG in 2011 during a period of rapid transition in the big data and social media markets and built it into the world's largest provider of social network privacy and security management products. Leading identity protection companies and service providers used the Identity:One platform to power digital identity and protection services for their customers.

As Founder and Managing Director, I built the core team and was responsible for corporate strategy, product, engineering, and business development initiatives. I led the company through its successful acquisition by a top three credit bureau and consumer data services company.

Cisco

Led the post acquisition integration of Latigent products, customers, partners, business operations and employees into Cisco’s Customer Contact Business Unit. As the resident entrepreneur and industry expert, I created a team dedicated to analyzing emerging trends and market transitions. Drove the evolution of product strategies, business development and go-to-market plans that resulted in year over year growth and market share gains.

Global Go-to-Market

Latigent, LLC

—Acquired by Cisco Systems—

Latigent was an international provider of Business Intelligence, Performance Management, Reporting and Analytics software to contact centers.

CVS Health

Originally hired by Caremark to drive innovation in customer interaction strategies, refresh technology approaches, and optimize Customer Care resource utilization. 

Upon Caremark’s acquisition of Advance PCS, was selected to lead all Customer Care related technology efforts, as well as create the combined Resource Planning department for this $26 Billion, Fortune 100 Company.

Director Resource Planning, Call Center M&A Integration

Protocol Marketing

Director Call Center Technology

Faneuil Inc

Director Of Operations

Chris Crosby is the Founder and CEO of VenturesCX - a global, growth investor and asset operator headquartered in Chicago. VenturesCX comprises vertically and horizontally integrated companies whose collective mission is to Create the New Possible.

Chris Crosby

Burwood Group

Practice Director, Customer Experience

Practice Manager, Customer Engagement

Genesys

•	BU Lead for Microsoft/Nuance Strategic Alliances defining the Art of the Possible
•	Work with Product Management and Engineering to understand Roadmap timelines, new features
•	Educate Solution Consultants, Account Executives, Beyond (Genesys University) resources, Partners, Customers on Multicloud CX capabilities and features. 
•	Work with Customers/Partners delivering Roadmap sessions
•	Work closely with Customer Success and Technical Account Managers to deliver Business Unit updates to customers/partners in Quarterly Business Reviews (QBR’s)
•	Assist Partners in defining CX Strategy and build portfolio for Cloud services, Automation, Omni-channel optimization, Customer Journey mapping and Workforce Management 
•	Closely integrated with Product Marketing and Strategic Alliances to develop GTM, product differentiation, cloud first, etc messaging
•	Primary focus in Cloud Operations, CCaaS/Software as a Service (SaaS), Open Platform (API’s, Web Services) and Self-Service
•	Driving 3rd party partner integrations and onboarding for integrations with Multicloud CX
•	Delivered Genesys Inspire webinar for Multicloud CX
•	Driving API Strategy, API documentation and developer forum best practices internally
•	Working with customers/partners on integrations using API’s, webhooks, Web Services, etc. 
•	Familiarity with Microsoft Azure, Amazon AWS and Google Cloud Platform
•	Working with Kubernetes and Cloud Native technologies
•	Support Customer and Partner Enablement
•	Involved in Product Management Quarterly Roadmap planning
•	Support Customers/Partners in premise to cloud migration planning
•	Developed and Delivered a Business Unit Monthly update to internal teams (SC’s, AE’s, TAM’s, Commercial Ops, etc)
•	Member of Multicloud CX Engineering Women group
•	Member of Genesys Multicloud CX Engineering Days planning committee
•	Supporting Product Management and Commercial Ops in commercialization and readiness for sale of new features/products

Principal Technical Solutions Engineer, Genesys Engage

NTT Ltd.

GTM Practice Manager CX

Technical Services Manager

Dimension Data

-Work closely with the sales team to participate in and proactively drive the presales process with clients. This may include conducting meetings, writing proposals and delivering presentations.
-Create strategies and plans that define how existing and emerging technology should be utilised to
support an organization’s overall business strategy.
-Facilitate and lead client workshops with Executive level participants.
-Use your excellent client engagement skills to ensure the identification and analysis of client problems and opportunities for improvement.
-Provide the end to end solution set to enable the client’s business transformation.
-Take responsibility for the visionary integration of the solution by orchestrating the internal coordination of the solution implementation.
-Attend technical conferences to ensure that they remain abreast of developments in their area of expertise and related disciplines.
-Continuously search for opportunities to innovate solutions for the client thereby improving client’s business and ensuring business development for Dimension Data.

Principal Consultant

•	Work in Customer Interactions Solutions (CIS) Team with highly intelligent co-workers. 
•	Provide mentoring to Junior Consultants.
•	Work directly with Call Center Customers to gather Business requirements for existing or new Cisco Unified Contact Center Enterprise and Express Installations.
•	Document Call Center Customer Business Requirements, program and test requirements.
•	Act as the face of Dimension Data to the Call Center Customer while onsite and remotely.
•	Experience with basic java code input into Cisco VXML Studio.
•	Work with team members and Management to make CIS a better organization. 
•	Provide Time and Management consulting for existing Customers with Cisco UCCE Scripting, CVP Configuration, Installation, ICM, UCCX and IP-IVR.

Services Team Lead

Sprint

Call Center Engineer

Over 18 years of experience in Contact Center technologies and business, specializing in Cisco Customer Collaboration products, specifically Unified CVP design and development integrated with Unified Communication Contact Center Enterprise.

Specialties:
CVP, UCCE, UICM, IP-IVR, UCCX, Outbound Dialer (SCCP and SIP), CIM (EIM/WIM)

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The Battle

Chris Crosby

Trista Criswell

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