VenturesCX

VenturesCX is a dynamic portfolio of integrated companies focused on Applied AI, Customer Experience, and Regenerative Climate Solutions. We create companies that share a vision for the future and operate with a set of core values that drive global change.

Our current portfolio includes EndeavorCX, InflectionCX, ActivateCX, ClimateCX, and Crosby Labs, each integral to our group's cohesive strategy for innovation and market leadership.

We're hands-on with every venture, ensuring our suite of companies not only innovates but does so in scalable, synergistic, and sustainable ways.

Founder & Managing Director

EndeavorCX

At EndeavorCX, we’re on a mission to Create the New Possible using machine learning-powered products that define new market categories for artificial intelligence and customer experience. We thrive in solving complex, data-driven problems.

Our CX + AI platform transforms customer experiences and improves agent performance using machine learning across both voice and digital engagement channels to augment and automate human work, leading to unprecedented breakthroughs in efficiencies and engagement.

EndeavorCX is trusted by some of the world’s most innovative organizations. Backed by VenturesCX, we are headquartered in Chicago with a globally distributed team.

Founder & CEO

Inflection CX

InflectionCX provides Contact Center Outsourcing and Staffing services to premier companies and organizations. We leverage the latest in digital and AI technologies coupled with our remote workforce to deliver the world's most amazing customer experiences.

Xaqt

Xaqt is now EndeavorCX, a VenturesCX company.

Xaqt is a technology company based in Chicago that specializes in developing smart city solutions and urban analytics platforms. They aim to help cities leverage data and technology to improve efficiency, sustainability, and citizen services.

Inflection Point Global

—Acquired by Experian—

I founded IPG in 2011 during a period of rapid transition in the big data and social media markets and built it into the world's largest provider of social network privacy and security management products. Leading identity protection companies and service providers used the Identity:One platform to power digital identity and protection services for their customers.

As Founder and Managing Director, I built the core team and was responsible for corporate strategy, product, engineering, and business development initiatives. I led the company through its successful acquisition by a top three credit bureau and consumer data services company.

Cisco

Led the post acquisition integration of Latigent products, customers, partners, business operations and employees into Cisco’s Customer Contact Business Unit. As the resident entrepreneur and industry expert, I created a team dedicated to analyzing emerging trends and market transitions. Drove the evolution of product strategies, business development and go-to-market plans that resulted in year over year growth and market share gains.

Global Go-to-Market

Latigent, LLC

—Acquired by Cisco Systems—

Latigent was an international provider of Business Intelligence, Performance Management, Reporting and Analytics software to contact centers.

CVS Health

Originally hired by Caremark to drive innovation in customer interaction strategies, refresh technology approaches, and optimize Customer Care resource utilization. 

Upon Caremark’s acquisition of Advance PCS, was selected to lead all Customer Care related technology efforts, as well as create the combined Resource Planning department for this $26 Billion, Fortune 100 Company.

Director Resource Planning, Call Center M&A Integration

Protocol Marketing

Director Call Center Technology

Faneuil Inc

Director Of Operations

Chris Crosby is the Founder and CEO of VenturesCX - a global, growth investor and asset operator headquartered in Chicago. VenturesCX comprises vertically and horizontally integrated companies whose collective mission is to Create the New Possible.

Chris Crosby

InVision Group

InVision provides cloud-based workforce management (wfm) software and training solutions for contact centers. The injixo wfm system is implemented throughout customer contact operations globally and provides industry-leading return on investment via our transparent SaaS pricing. The Call Center School offers high-quality e-learning course content focused on the foundational skills for every contact center role. Courses are implemented on the customer's LMS enabling ease of use and optimal learning for thousands of front-line and contact center leadership personnel world wide.

Customer Experience Leader

CX - Leader

Sales Leader

Kyzen Corporation

Kyzen specializes in four areas of the precision cleaning industry: Electronics, Metal Finishing (including Aerospace), Advanced Packaging (Semiconductor) and Optics (glass and plastics.) Our chemistries are formulated to meet or exceed customer cleanliness requirements. Kyzen is recognized around the world for its exceptional customer service and commitment to excellence. Customer satisfaction is our top priority. With more than 30 years experience, the Kyzen Team is trained and ready to assist with every step of installing, commissioning, and operating your cleaning process. Our global team includes an extensive network throughout Europe, Asia, North America, South America, Australia, India, the Middle East, and Africa. We would be happy to discuss how using our cleaning technologies derived from renewable resources can offer an innovative and environmentally friendly solution for your cleaning processes.

Board of Directors Member

Calabrio, Inc.

Calabrio develops Calabrio ONE®, a comprehensive and powerful suite of contact center workforce optimization and analytics software including call recording, quality management, workforce management, and analytics. Calabrio ONE is intuitive and flexible – providing innovative products with an easily personalized architecture that allows contact centers the freedom to tightly integrate applications and scale these solutions to fit their needs.  Calabrio strives to put the power of harnessed data to work, kicking complexity to the curb while bringing the most important data quickly to the helm where it becomes simply actionable. Specialties: Call Center, Customer Interaction, VoIP, Call Recording, Quality Management, Workforce Management, Workforce Optimization, Speech Analytics, and Performance Management

Calabrio's Center of Excellence for Customer and Employee Engagement

Call Center Training Associates

We are a well-established group of call center professionals with 20 plus years of call center operations, quality and workforce management, customer service, sales and training experience unique to call center processes, people and technology. We offer instructor-led training, operational planning, human resources and consulting services needed to effectively run and optimize contact centers of any size and in any industry.

Business Development

Symmetrics

At Symmetrics, we build, implement and support software solutions that solve the problem of reporting and analyzing disparate data from any system or application found in your call center. We take best practices from data mining and business intelligence and apply them to the specific domain of the contact center. Our solutions fit the unique reporting and analysis needs of our customers, no matter how many different vendor systems, applications, or call center sites involved. We offer both enterprise and cloud-based solutions that enable our clients to maximize their existing technology by providing insight into their entire contact center operation.

Global Strategic Account Manager

c3/consulting

c3/consulting is a management consulting firm working with Fortune 1000 and growth companies to successfully navigate critical inflection points, like mergers and acquisitions, strategy shifts, emerging competitive or market pressures, significant regulation changes and scaling the enterprise infrastructure for growth. The company also works as an extension of private equity firms and the C-suite to ensure important change happens. Our approach is very different from traditional consulting firms: c3 acts as a catalyst to drive transformational change, bringing a unique, roll-up-your-sleeves, people-centric approach to align teams and accelerate execution.

injixo, inc

injixo is...a set of cloud-based solutions - always on and available. The expanding portfolio of services allows contact center professionals to utilize comprehensive WFM capabilities, participate in on-demand training programs, and access the collective insight of community members via best practice postings and benchmarking surveys. Please visit our website or the sites of our sister companies - The Call Center School www.thecallcenterschool.com and Core Practice www.corepractice.com

Vice President - The Americas

The Call Center School is a technology-neutral education and consulting organization offering conceptual, best practices and procedures training via our Master Series in Call Center Management.  It is our mission to assist our customers and partners in the optimization of their operations and in the use of the technology solutions they may already have in place or may be implementing. We provide online learning courses aimed at advancing the intellectual understanding of the concepts and principles in contact center operations.

Vice President

JGQ Consulting

Leadership and Organizational Development 
Sales Management and Training

Principal

Equinox Information Systems

Equinox Information Systems is a global provider of software solutions for the telecommunications, communications and wireless industry. We provide software systems for revenue assurance, fraud management, mediation, network analysis, and custom solutions for telco carriers and commercial enterprise telecom operations.

Vice President of Sales

NICE Systems

Vice President, Global Sales & Marketing IEX WFM

Sales and Marketing Executive with proven success in business-to-business sales & marketing management in highly competitive environments.  Successful results via both direct and indirect sales channels in global markets.  Expertise in business development, strategic planning, sales forecasting, sales force automation, training, recruitment, software licensing, contract negotiation, team building.

Specialties: Leadership and Organizational Development; Sales Management and Training. Specializing in Technology Companies and Application Software Providers.

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Chris Crosby

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