VenturesCX

VenturesCX is a dynamic portfolio of integrated companies focused on Applied AI, Customer Experience, and Regenerative Climate Solutions. We create companies that share a vision for the future and operate with a set of core values that drive global change.

Our current portfolio includes EndeavorCX, InflectionCX, ActivateCX, ClimateCX, and Crosby Labs, each integral to our group's cohesive strategy for innovation and market leadership.

We're hands-on with every venture, ensuring our suite of companies not only innovates but does so in scalable, synergistic, and sustainable ways.

Founder & Managing Director

EndeavorCX

At EndeavorCX, we’re on a mission to Create the New Possible using machine learning-powered products that define new market categories for artificial intelligence and customer experience. We thrive in solving complex, data-driven problems.

Our CX + AI platform transforms customer experiences and improves agent performance using machine learning across both voice and digital engagement channels to augment and automate human work, leading to unprecedented breakthroughs in efficiencies and engagement.

EndeavorCX is trusted by some of the world’s most innovative organizations. Backed by VenturesCX, we are headquartered in Chicago with a globally distributed team.

Founder & CEO

Inflection CX

InflectionCX provides Contact Center Outsourcing and Staffing services to premier companies and organizations. We leverage the latest in digital and AI technologies coupled with our remote workforce to deliver the world's most amazing customer experiences.

Xaqt

Xaqt is now EndeavorCX, a VenturesCX company.

Xaqt is a technology company based in Chicago that specializes in developing smart city solutions and urban analytics platforms. They aim to help cities leverage data and technology to improve efficiency, sustainability, and citizen services.

Inflection Point Global

—Acquired by Experian—

I founded IPG in 2011 during a period of rapid transition in the big data and social media markets and built it into the world's largest provider of social network privacy and security management products. Leading identity protection companies and service providers used the Identity:One platform to power digital identity and protection services for their customers.

As Founder and Managing Director, I built the core team and was responsible for corporate strategy, product, engineering, and business development initiatives. I led the company through its successful acquisition by a top three credit bureau and consumer data services company.

Cisco

Led the post acquisition integration of Latigent products, customers, partners, business operations and employees into Cisco’s Customer Contact Business Unit. As the resident entrepreneur and industry expert, I created a team dedicated to analyzing emerging trends and market transitions. Drove the evolution of product strategies, business development and go-to-market plans that resulted in year over year growth and market share gains.

Global Go-to-Market

Latigent, LLC

—Acquired by Cisco Systems—

Latigent was an international provider of Business Intelligence, Performance Management, Reporting and Analytics software to contact centers.

CVS Health

Originally hired by Caremark to drive innovation in customer interaction strategies, refresh technology approaches, and optimize Customer Care resource utilization. 

Upon Caremark’s acquisition of Advance PCS, was selected to lead all Customer Care related technology efforts, as well as create the combined Resource Planning department for this $26 Billion, Fortune 100 Company.

Director Resource Planning, Call Center M&A Integration

Protocol Marketing

Director Call Center Technology

Faneuil Inc

Director Of Operations

Chris Crosby is the Founder and CEO of VenturesCX - a global, growth investor and asset operator headquartered in Chicago. VenturesCX comprises vertically and horizontally integrated companies whose collective mission is to Create the New Possible.

Chris Crosby

IntelePeer

As and Account Executive at IntelePeer, we help businesses reduce costs, improve ROI and enrich the customer experience through our ai-driven Communications Automation Platform. Our platform works seamlessly with other businesses’ technologies. Our AI and analytics tools make our solution easy to use for both companies and end-users. We are disrupters and leaders in the next generation of AI communications. 
•	Low-cost continuous improvement
•	Break-even or better in 6 months
•	Increased revenue growth
•	Improved CSAT/customer experience

Account Executive

Genesys

SKILLS:   Channel Development, Onboarding, Pipeline Creation, Relationship building

✔ FY24 - Presidents Club - 201%
✔ Built relationships with partners with CX/DX practice to on-board as a Genesys VAR.   
✔Optimized repeatable procedures for steps to a successful on board and hand off to post channels development.
✔ Used tools like ZoomInfo, LinkedIn Navigator, to find intent to trend analysis for laser focused lists.
✔ Instituted SFDC dashboard for leadership to review progress stage of partner recruitment and post
   for partner evaluation and follow up.
✔ Worked with key stakeholders to establish “rules of engagement” for Partners and Account Executives.
✔Collaborated with sales and channels leadership to institute business plans for partner led / partner driven growth.
✔Go-to-market plans to hit targets for migration, expansions, and new logos, thus translating into revenue and rebate dollars for partners.
✔Largest Partner WWT created 34M in pipeline within 5 months and executed first sale 1.1M in ACV. 
✔Platinum Partner TTEC created 102M in pipeline to finish at 40M ACV vs the previous year at 16M.
✔Coached internals PAMs and Partners to effectively use PMC, PartnerTap, and PartnerStack building 2.5M of pipeline in 1 month
✔Worked with TSDs and Tech Advisors to build branding, education “why Genesys, why now”, uncovered pipeline opportunities.

Partner Account Manager

SKILLS:  CCaaS Sales, Value Creation, Deal Negotiations to Closure, Partner relationships

✔ FY09, FY13, FY14, FY15, FY16, FY17, FY18, FY19 - Sales Achiever 

[SLED focused] 2019 - 2020 - Maine to Florida 
[Commercial / Enterprise focused] 2014 - 2019
[Service Provider focused] 2012 - 2014

✔ Mapping business value to requirements, which grew business by 7% Y/Y
✔ Focused on end-state desires and path to get there to provide 98% customer satisfaction 
✔ Trends and portfolio educational sessions, which yielded a 2.5x pipeline growth Y/Y

Sales Specialist - Contact Center

SKILLS:  Joint Value analysis, Unified communication Sales, Partner relationships

✔ Grew service provider UC business by 9% Y/Y
✔ Worked with Eco Partners to drive sell to and sell through models.  Use what you sell, sell what you use with confidence.
✔ Managed to grow 3x pipeline, by driving Webinars to eco partners, customers, and field sellers

Service Provider - Unified Communications Specialist and CC Specialist

SKILLS:   Teaming, Technical Expertise in UC and CC technologies, Partnerships

✔ Managed Call Center engineers and IP Communication engineers.  6 Direct call center engineer with Program Management responsibility for 12 additional engineers.
✔ Provided technical expertise to up-skill 25% of direct line staff members.
✔ Created foundation to remote demo systems, thus reducing the need to ship/carry addition field equipment.

Systems Engineering Manager

SKILLS:  Technical acumen, Demonstrations, Building trust

✔ Provided technical support for multiple AEs who achieved ~150 of annual quota
✔ Won numerous awards for driving “strategic franchise wins” for fortune 1000 customers
✔ Built a network of “go-to-providers” in NorthEast US that forced multiplied footprint by 10x.

Consulting Sales Engineer - Contact Center 

Avaya (Formerly Mosaix)

SKILLS:   Engineering Outbound Solutions, Partnerships, Building trust

✔ Presidents Club 1999 - 155%

✔ Demonstrated technical acumen by creating repeatable story board demonstrations for outbound dialing solutions
✔ Teamed with enterprise account executive on Chase account and exceeded target goal by 150% of plan
✔ Built a network of “How to” documents to achieve 5 of 5 customer satisfaction rating.

Solutions Architect

IntelePeer simplifies communication automation for businesses and contact centers. The company’s
Communications Automation Platform lowers the cost of doing business while improving customer experience and accelerating ROI. Built for business users, IntelePeer solutions leverage world-class AI and analytics and enables brands to effortlessly automate complex customer interactions and business processes.

At my previous companies, the landscape of contact center innovation is where I thrive, channeling my expertise into transformative sales strategies and partner engagement. Recognized with the prestigious Presidents Club award for stellar performance, I've forged robust sales pipelines that have significantly outperformed expectations. My collaborative efforts in channel development and partner onboarding have been pivotal in achieving these key milestones.

Reflecting on my previous roles, the commitment to delivering exceptional customer experiences through advanced solutions like AI has been at the core of my success. With a profound focus on building and nurturing relationships, I've empowered organizations to elevate their customer and employee experiences. The dedication to this mission has not only resulted in multiple honors but has also driven consistent business growth and high customer satisfaction rates.

I look forward to connecting to organizations where I can utilize my deep sales and business development expertise to drive results!

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The Battle

Chris Crosby

Gary Frazier

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