Strategic Operations Executive | COO | Digital Transformation & Operational Excellence | Process Optimization | P&L Management | Healthcare & Higher Education

As a Strategic Operations Executive with nearly 18 years of proven success, I specialize in driving organizational transformation, operational efficiency, and sustainable growth across healthcare, higher education, digital finance, and media. My career is defined by delivering measurable results, including $12M+ in annual cost savings, operational restructures that doubled productivity, and seamless M&A integrations that strengthened enterprise value.

I partner with executive leadership to align operations with corporate strategy, improve financial and operational performance, and build resilient organizations equipped for long-term success. My expertise spans process optimization, Lean Six Sigma, and enterprise-wide program management, where I now leverage AI-enabled tools to accelerate results. I have successfully scaled national operations, launched and sold multimillion-dollar businesses, and led diverse teams across multiple countries.

Recognized by Industry Era Magazine as a Top 10 Industry Leader, I bring a strong record of translating strategic vision into actionable results. With experience leading high-performing teams of 25+ across global markets, I focus on driving efficiency, advancing digital transformation, and building innovative solutions that deliver meaningful impact for organizations and their stakeholders.

Chris Muller

What could you do with a 5%, 10% or greater increase in agent effectiveness and productivity?

The #1 problem contact centers face is attracting, coaching and retaining effective agents.

But how do you keep an agent engaged and continuously improving? 

🚀 5 Things Required to Have 100% Rockstar Agents
#1 Quality check every call and use AI to find the calls that need follow up
#2 Coach agents on where to improve and give real recorded examples
#3 Share top performer agent interactions with other groups
#4 Engage agents live by viewing their computer screen live and chatting 
#5 Extend your quality program to work at home agents to keep them engaged

That’s exactly why we made the Click2Coach platform

The Click2Coach Platform Lets You Perform
✔AI Insight
✔Voice and Screen Recording
✔Chat and eMail Recording
✔Live Screen Recording with Chat
✔Quality Management
✔Speech Analytics

If you want to use AI to drive agent effectiveness and engagement while improving customer experience without long term contracts, expensive onboarding costs or upgrade fees

Then schedule an intro call below to see if our Click2Coach Platform can help your contact center
calendly.com/rodney-kuhn/introductory-meeting

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The Battle

Chris Muller

Rodney Kuhn

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