A mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Chenae Erkerd, J.D., RACR

Recruiter 

Microsoft

•Promoted from L60 to L61 in the first 14 months of employment.
•Maintain a monthly hiring average of 4.7 while effectively reducing the time-to-fill for specialized roles to under 70 days.
•Manage a workload of 25-40+ requisitions, overseeing positions for Software Engineers, Program Managers and Cybersecurity professionals proficient in a wide range of technologies and tools essential for Microsoft Security initiatives.
•Collaborate closely with hiring managers and stakeholders to comprehend talent requirements and formulate effective recruitment strategies aligned with business goals, while also providing successful coaching to hiring leaders on inclusive hiring standards, resulting in enhanced representation in software
engineering, technical program/product management, and cybersecurity roles.
•Develop LinkedIn projects and conduct weekly meetings with prospective candidates to discuss career goals and potential positions that best meet skill sets with the organization.
•Serve as the Co-lead for Program & Product Managers POD to provide guidance and coaching to contract recruiters by reviewing tiered offers, partnering to decrease time to fill, and created an accelerated hiring process for Microsoft security to repurpose silver and bronze medalist talent.

Technical Recruiter

Duke University Health System

• Achieved a record-high of 473 filled positions in fiscal year 2021, maintaining a consistent average of 55-60 hires per month throughout fiscal year 2022, with an average time to fill of less than 60 days.
• Collaborated with over 50 hiring managers to guide them through various stages of Success Factors, engaging in full-cycle recruitment for both entry-level and leadership positions, while also partnering with them to understand staffing.
needs and develop effective recruitment strategies
• Oversaw and facilitated recruitment for over 300 job requisitions, offering guidance and support to potential candidates throughout the application process for a range of positions, including technical roles.
• Coordinated more than 150 interviews per month for hiring leaders and actively participated in both in-person and virtual job fairs to expand networks and attract candidates across all levels.

Talent Acquisition Specialist

Church Girl LLC

I am an author, motivational speaker, and spoken word artist whose job is to encourage the discouraged and give a voice to the voiceless. I heard TD Jakes say one day, "We cannot conquer the things we won't confront." I love talking to people about hard things because I believe if we can get to the root of an issue, we can learn how to live our best life by walking freely, being delivered, and healed.  

Additionally, I have a law degree so I love analyzing different areas of the law and finding ways to help those who find it difficult to help themselves. Please visit and subscribe to my website below.

Independent Business Owner

Hire Counsel

• Performed a comprehensive examination of legal paperwork, pinpointing and annotating pertinent details.
• Reviewed documents for Project Rock in Relativity and conducted reviews for first, second, and third PPE Loans with Bank of America.
• Analyzed privilege and non-privilege documents, organized and reviewed batches exceeding 100 documents per hour, and categorized each document into relevant and non-relevant categories based on drug-related issues.
• Effectively conveyed findings and recommendations to supervisors and project
managers.

Document Reviewer

Duke University Talent Identification Program

• Managed and oversaw HR recruitment records for the main office and 1200+ seasonal positions, ensuring strict adherence to Duke's standard policies and procedures for recruiting and selection.
• Created and executed strategies to maintain compliance with regulatory requirements and standards established by pertinent governing entities.
• Offered assistance and direction to program administrators and coordinators to optimize recruitment and enrollment procedures.
• Distributed video-based interview links via HireVue, to conduct over 50 phone interviews, coordinated reservation of interview rooms throughout the Duke TIP department, and synchronized schedules of hiring managers, the hiring team, and HR representatives to align with interview dates and times.

New Jersey Department of Children and Families

•Assisted with and mentored behavioral/mental health students. Offered conflict resolution to students to work through behavioral issues.
•Mentored and assisted 50 high school students with finding jobs after being discharged from the Department of Children and Families school system.
•Counseled and provided advice and activities to help students cope with being in a group home.

One on One Mentor

A diverse and creative mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

•Recruit for 40+ job requisitions which consisted of Program Managers, Software Engineers, and Cybersecurity professionals with skill sets in C, C++, C#, Python, Splunk, Spark, Proofpoint, MITRE ATT&CK, Data Science, Applied Science, Deep Learning, Machine Learning, Active Directory, Azure Active Directory and other technologies and tools for Microsoft Security.
•Provide full cycle recruitment for levels 61-66 using iCIMS while researching documents in Success Factors.
•Conduct 20+ recruiters screens per week to provide hiring leaders with candidate’s background information and expectations for the positions they apply for.
•Schedule full loop interviews for internal and external candidates & conduct personalized kickoff calls for candidates to prepare them for interviews.
•Draft and extend offers to external candidates.
•Submit visa requests for candidates who will operate in their positions under work visas.
•Create LinkedIn projects for each position to successfully source and ultimately hire diverse candidates.
•Provide weekly LinkedIn meetings with prospective candidates to discuss their career goals and possible positions with Microsoft.
•Promoted from level 60 to level 61.

Today, my leaders told me I have the highest candidate experience score. My manager sent me a message and said, "Great job being the bar!" 

Additionally, I work with some amazing people. Shout out to Robin Custodio + John Burch for setting the bar high. We wouldn't be able to provide a great candidate experience with our leaders, Daniel Stevens, Tina Conn, Jermaine Mitchell, SHRM-CP, and Kristin Jacobs. Thank you letting us be ourselves and have fun while we are doing it!

P.S. Come work for Palo Alto Networks! We are doing great things over here!

#recruitercousin #LinkedIn #PaloAltoNetworks #candidatexperience #jobseekers

✨✨Inside the Recruiter’s Mind✨✨

Ok yall, I completely understand that a lot of you are trying to get on my calendar or another recruiter’s calendar. Some people can’t afford to and that’s understood as well. So, I am partnering with Adetayo Ibijemilusi on a free session happening today. Please share this so no one misses it!

https://lnkd.in/evpW4qBy

6:30-7:30p EST.

#recruitercousin #LinkedIn #community #jobseekers

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✨Faith Without Works Is Dead. Here is the work. Now, apply your faith!✨

My #socialsaturday folks! I haven't participated in a while. But, what better time than today! I have some roles I want to share:

SAS: I know the recruiter for this role. If you're interested and you qualify, let me know and I can make an introduction
https://lnkd.in/eQ5T33PG

Palo Alto Networks: I am the recruiter and both positions are fully remote
https://lnkd.in/e4WJ_9Tu

https://lnkd.in/epZX5n_H

BioCryst Pharmaceuticals, Inc.: Connecticut, fully remote
https://lnkd.in/eAaUj8Vb

#recruitercousin #LinkedIn #community #jobseekers #newjobs

Open article: Web Link by recruiting.ultipro.com

I've been binge watching The Rookie and I feel like #RecruiterCousin detective so listen up!

I need an Architect who has security operations, heavy cross collaboration, domain expertise, network security, and someone who knows how a GSI operates. A bonus is also someone who knows identity.  

If you know someone and multiple people with this skill set, send them my way please! For my folks who got laid off from Amazon and Microsoft, if you have this experience, send me a DM. If you currently work for (or used to) companies like IBM, NTT, Accenture, or Deloitte, I would love to hear from you!

Location: Fully remote.

#recruitercousin #LinkedIn #community #security #securityoperations #jobseekers

I'm a proud mentee! Yall have to check Natalie Renee Parker out. She is doing amazing things in the podcast and entrepreneurial space! Tap in!

#recruitercousin

TEDx + Keynote Speaker | Podcaster | Strategic Organizational Development Consultant | Executive Leadership Coach | Helping companies increase their impact by creating healthy cultures and unleashing the power of people.

✨ Reflecting on an Incredible Moment in New York ✨

I had the honor of traveling to New York to attend the Signal Awards and accept our award in person — an experience I’m still deeply grateful for. Standing in that room, surrounded by so many inspiring creators and leaders, was truly unforgettable.

Receiving this recognition for So Your Boss Sucks, Now What? was especially meaningful. What started as a mission to empower people navigating difficult workplace cultures has grown into something far bigger than I ever imagined. I’m profoundly thankful for everyone who has supported, shared, and believed in this work.

This award was more than a milestone — it was a reminder of the impact that honest conversations about leadership and workplace well-being can have.

🏆 Thank you, Signal Awards, and thank you to everyone who continues to champion this message.

Please subscribe to our YouTube page. We have some exciting episodes that will be available soon! 

https://lnkd.in/ePXR8Nae

#NPE #TheNatalieParkerEnterprises #NRP #Leadership #signalawards #DoGoodWork #LinkedIn

Prime Video & Amazon Studios

I work with the International team of Prime Video based out of London, to translate and launch content for our media and app UI in 36 different languages.

Senior Program Manager, Localization, Prime Video

Amazon

Ring, an Amazon Company 

Auditing existing and creating new internal content for Ring CS, including managing tickets and programs to aid device and feature launch initiatives. Interfacing with key stakeholders across Ring, CS, and Amazon.

Senior Program Manager, Internal Content

Ring, an Amazon Company 

Sales enablement and training for the sales arm of Ring Customer Service, Ring Security Experts.

A subsidiary of Amazon, rolling out updates and new programs for device launches and improving the experience for our neighbors

Learning and Development, Senior Program Manager

Working with providers, benchmarking competitors, and researching/developing new services for the Amazon Home Services platform

Services Launch Program Manager, Heavy Bulky Services - Amazon Home Services

Building and executing a national training program for our Smart Home Field Technicians
Acted as a connector for Amazon-wide stakeholders for devices and launches
Traveled nationally to onboard and train technicians as new Amazonians
Worked with the ASHS corporate team to develop new smart home packages for partners

Content Developer, Learning and Development Manager, and Program Manager

PCH Lime Lab

IT User and Desktop Support with a Smile!
Windows server management for Open Directory and Active Directory
Providing General User Support
Hardware and Software Maintenance for all Windows and Mac Machines On Premise as well as Remote Assistance.

Apple Certified Machine Technician - Certified as of October 2015

Specialties: Imaging with Clonezilla, DeployStudio, Keeping the building and company under ISO 27001 Compliance, Building both mac and windows computers from scratch to match standards, Maintaining IT standards for user safety and best performance, Solving Problems for International Business Partners from Our Corporate Arms in China and Ireland.

IT User and Desktop Support, ACMT Certified

Apple

Managed traffic at the Genius Bar
Inspired customers to enjoy and get the most out of their products and software through personal training sessions
Guided customers through discovery of Apple products/software to empower them to become more confident and efficient users
Worked with teachers at local schools to offer Apple Field Trips where students learn how to apply Apple technology to projects for school
Helped customers bridge the gap between themselves and their products to better understand how to use them
Educated customers on taking proper care of their devices when they have technical issues
Processed and facilitated data migrations from customers' old computers to newly purchased Macs
Supported the Business team with new business introductions and leads

Family Room Specialist

The Vita Companies

Responsible for redesigning internal and client-facing marketing materials
Planned company events, internal and external
Performed thorough social media analysis
Creating dynamic content for both print and web
Attended and hosted booths trade shows and local business events
Designed and implemented a comprehensive campaign surrounding the Affordable Care Act, which included press releases, social media activity, collateral creation, and the redesign of the company landing page and website

Events And Communications Manager

BOCA Communications

Pitched stories, news, and bylines to tech, business, and niche reporters
Maintained and established relationships with the media
Comprehensive PR Strategist and Quarterly Planning
Provided writing and content development
Managed various types media coverage for multiple clients (i.e. TV, Print, online, etc.). 
Engaged with clients on a daily basis
Monitored on-going record of each client's media exposure and provided metrics to clients including conversion data and in-depth competitor analysis
Researched and planned speaking and awards programs

Formerly working as an Account Executive for BOCA Communications, a high-tech boutique public relations firm located in the heart of San Francisco. Our company specializes in providing specialized media management for tech companies throughout the bay area and silicon valley.

Specialties: Branding and identity, Communications Management, Content Creation and Development, Advertising, Media, Social Media, PR, Marketing, CVent, Customer Service, Inventory Management, Meeting Facilitation, Company Messaging, PR Plans, Competitive Analysis, Research, Coverage Reports, Clip Tracking

Have worked with the following companies: ArcSoft Portrait+, Article One Partners, Quorum, Zend Technologies, Adfonic, Azul Systems, Egnyte, oDesk, and NF Smith & Associates.

Account Executive

FedEx Office

As a Center Shipping Coordinator, I was responsible for shipping, copying, and account orchestration duties. I helped create, design, and deliver production jobs for customer and enterprise orders that ranged from business cards and invitations to large scale posters and banners.

Center Shipping Coordinator

Borders, Inc

Build window displays and interactive store features
Recommended and sold movies, books, and music
Gained Vast literary knowledge
Provided top customer service daily, assisted both international tourists and natives
Worked until the very last day of the store when Borders went bankrupt

Merchandising Assistant/Bookseller

Future US Media

I completed a six month internship at Pregnancy and Mom Magazines, which helped me to gain experience with how the publishing field works, and manage content creation for small blurbs, ads, and social media.

Editorial Intern

Alameda Parks and Recreation Dept

I was a recreational leader for several summers, working at several park and school locations throughout Alameda. I enjoyed working with children ages 5 to 11, interacting with parents to ensure a safe and fun park environment, and developing engaging, educational programs.

Recreational Leader

Program Manager, problem solver, analytical technical writer - all in one. I love traveling, food, and figuring out solutions for customers.

In 2015, I completed an 8-week intensive course with Product School to receive my certificate in Product Management. With my BA degree in Technical and Professional Writing, I use communication in combination with my passion for tech to solve problems every day.

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Chenae Erkerd, J.D., RACR

Lisa Wilson

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The Battle

Chenae Erkerd, J.D., RACR

Lisa Wilson

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Chenae Erkerd, J.D., RACR's LinkedIn Performance

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