A mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Chenae Erkerd, J.D., RACR

Recruiter 

A diverse and creative mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Technical Recruiter

•Recruit for 40+ job requisitions which consisted of Program Managers, Software Engineers, and Cybersecurity professionals with skill sets in C, C++, C#, Python, Splunk, Spark, Proofpoint, MITRE ATT&CK, Data Science, Applied Science, Deep Learning, Machine Learning, Active Directory, Azure Active Directory and other technologies and tools for Microsoft Security.
•Provide full cycle recruitment for levels 61-66 using iCIMS while researching documents in Success Factors.
•Conduct 20+ recruiters screens per week to provide hiring leaders with candidate’s background information and expectations for the positions they apply for.
•Schedule full loop interviews for internal and external candidates & conduct personalized kickoff calls for candidates to prepare them for interviews.
•Draft and extend offers to external candidates.
•Submit visa requests for candidates who will operate in their positions under work visas.
•Create LinkedIn projects for each position to successfully source and ultimately hire diverse candidates.
•Provide weekly LinkedIn meetings with prospective candidates to discuss their career goals and possible positions with Microsoft.
•Promoted from level 60 to level 61.

Chenae Erkerd

Paylocity

● Initially worked as part of the Employee Connections Product Team, where I focused on Paylocity's social engagement/collaboration platform, Community, and then transferred to the Mobile Product Team, where I focus on the Paylocity Mobile app
● Participate in cross-functional collaboration with Product, UX, Engineering, Marketing, and Sales teams to provide key metrics and usage patterns
● Transform raw metrics into normalized product metrics and track feature to business impacts
● Evaluate stakeholders’ business questions/metrics inquiries to translate their requirements into data queries and data visualizations to help provide answers
● Review user feedback and monitor user delights/pain points along the user journey while providing regular product team reporting
● Support monthly and quarterly business review metrics reporting needs

Product Business Analyst - Mobile

● Coordinated all aspects of the 834/flat file feed set-up from the initial vendor meetings to using systems to properly code/configure integration files by building Microsoft BizTalk maps with SQL-based logic, and finally to file/scenario-testing and scheduling production file delivery with health insurance vendor partners
● Initiated kickoff conference calls and correspondence with the client’s project team and the 3rd party
vendor(s) to discuss the Electronic Data Interchange (EDI) account structure and file specifications/requirements, Secure File
Transfer Protocol (SFTP) information with or without pgp encryption, and to arrange/plan a timeline of
project management tasks
● Utilized Salesforce to manage a caseload of 40 to 60+ projects at a time and to organize/document multitasking activities
● Created benefit enrollment and maintenance EDI implementations by setting up electronic eligibility
feeds and COBRA file feeds in multiple file formats (e.g. .txt, .csv, .xml, .dat, .pgp, etc.) between
Paylocity’s Benefits Enhanced database system/platform and outside vendors
● Conducted HRIS business data analysis/investigative methods by using Microsoft Excel
● Discovered patterns/anomalies to identify the source of and troubleshoot any errors/discrepancies that are outlined on carriers’ reconciliation reports
● Performed interface maintenance and auditing to ensure that all EDI files were sent and received
● Supported internal, external, and vendor customers who emailed and/or called in with questions on interface content and provided them with on-going status reporting
● Consistently was a top 10 analyst regarding total project count for the fiscal year due to forwarding 20+ files to production per month amongst an EDI team of 45+ analysts
● Generated $357,000+ in revenue from completed EDI implementations by the end of tenure

Analyst Benefits Integration

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Intro to Data Analytics Fellow

Tracked Ltd

● As an Analytics For All Tracked Fellow, over a four week period, (40+ Hours), we
cover an introductory view towards analytics spanning Data Modelling, Business
Fundamentals, Data Visualisations and SQL.

Platform Technologies covered include:
• Data Modelling (Lucid Chart + Dbdiagram.io)
• Biz + Data Fundamentals (Excel)
• Database Fundamentals (SQL)
• Data Visualisation (Excel)

Tracked Fellow

FatFace

● Ensured high levels of customer satisfaction through excellent sales service
● Maintained outstanding store condition and visual merchandising standards
● Maintained a fully stocked store
● Ascertained customers’ needs and wants
● Recommended and displayed items that matched customer needs
● Welcomed and greeted customers
● Managed point-of-sale processes
● Actively involved in the receiving of new shipments
● Kept up to date with product information
● Accurately described product features and benefits
● Followed all company policies and procedures

Sales Assistant

In the Lab Product Management

● In the Lab Product Management is a 13-week incubator program designed for individuals to
work in small cohorts to build web app products using no-code tools and receive
mentorship from industry experts
● Managed the end-to-end agile product development of a B2C application, including
conducting user research, owning the product roadmap strategy, collaborating with peers,
and iterating on user feedback
● Conducted user interviews, surveys, and additional market research to achieve customer driven
insights
● Designed sketches, wireframes, and lo-fidelity/high-fidelity prototypes using Figma to capture
product ideation
● Defined acceptance criteria for new features, created/prioritized epics, user stories, and bug
tickets within product backlog supported by artifacts generated during product discovery
● Defined MVP scope, delivered PRDs, established baseline KPIs, and presented to stakeholders to
ensure alignment on the product vision and how success will be measured

Product Manager Fellow

MERP Systems, Inc.

● Supported the U.S. Environmental Protection Agency’s (EPA) Office of Chemical Safety and
Pollution Prevention (OCSPP) for their Data and Document Management Support (DDMS)
contract
● Held a Public Trust (T2 - Moderate Risk)/Confidential Business Information security clearance to manage various classified documents
● Received/Processed applications to register and re-register pesticide applications via the EPA OPP Prism Portal database system
● Carefully handled, opened, and forwarded documents to the appropriate authorities
● Sorted documents and decided contents that were to be logged into various modules of e-Studies
● Analyzed/Inputted data from lab reports which were downloaded from the Document Repository
● Copied and tracked documents
● Logged in relevant documents and assigned identifiers to them
● Supported other data analysts on data entry and data-processing
● Interacted with government staff and managed their query systems
● Operated the OCSPP’s Office of Pesticide Programs (OPP) help desk when needed

Data Analyst

Inova Health System

● Transferred when requested by Inova’s Central HIM department to support their organization’s expansion of its Primary Care Service Line by merging with Fairfax Family Practice Centers (FFPC)
● Reviewed, prepared, and scanned patient medical records via the Epic EHR system
● Performed timely processing of assignments and records management by indexing/labeling batches
within the Document Capture Workstation (DCS) program’s work queues for uploading onto patients’ charts
● Complied with Inova’s defined productivity and quality standards
● Adhered to HIPAA regulations to safekeep protected health information

HIM Quality Control and Indexing Technician

Vienna Family Medicine

● Worked at FFPC’s Vienna Family Medicine, an Inova Partner
● Processed release/transfer of medical records requests via the athenahealth and Epic EHR systems
● Scanned/faxed/mailed labs, x-rays, immunizations, correspondence, referral reports for physician signatures, etc. from multiple offices
● Opened, sorted, and distributed mail
● Purged/Shredded old charts and documents
● Developed health information management (HIM) operations and medical terminology familiarity
● Troubleshot and resolved document issues for quality assurance
● Provided excellent customer service to both internal and external patients
● Followed HIPAA regulations to guard protected health information

Medical Records Specialist

Jeni's Splendid Ice Creams

● Served/Sold ice creams, waffle cones, beverages, and merchandise
● Familiarized myself with Jeni's unique flavors, so I could articulate to customers how each are distinctive from other standard ice creams
● Advised customers on which flavor combinations to select depending on their individual tastes
● Stayed informed on monthly updates concerning new flavors, discounts, and events
● Adhered to store policies and sanitation guidelines/protocols

Ice Cream Ambassador

Children's National Hospital

● Provided administrative support/served as a point of contact in the Children’s National Research Institute’s Center for Cancer and Immunology Research (CCIR)
● Managed calendar of/scheduled meetings and conference calls for the Director of the CCIR
● Coordinated the CCIR faculty/staff meetings, scheduled WebEx meetings, reserved conference rooms, and ordered catering
● Escorted the CCIR's visitors, interviewees, and new hires
● Created/Emailed flyers and reminders concerning the CCIR's seminars/events
● Sent/Distributed the CCIR's mail and bound/shipped FDA documents
● Purchased/Re-stocked office supplies
● Worked on various projects (e.g. created new nameplates for the center)

Program Assistant

● Completed an internship at CNH’s Volunteer Services department
● Aided the Special Category program’s transition from Volunteer Services to Talent Acquisition
● Received and processed 100+ Special Category volunteer applications at a time
● Intook and facilitated current and recent/former Special Category volunteers’ extensions and renewals
● Sent verification charts to applicants’ prospective supervisors
● Record-kept supervisor responses, safety quizzes, medical clearances, visas, and completed U.S. visitor questionnaires
● Initiated Sterling background checks
● Created badge forms and e-mailed official acceptance letters
● Inputted demographic information into the Volgistics database system
● Delivered donated gifts/toys to patients’ rooms
● Responded to inquiries/concerns and provided status updates regarding the application process
● Assisted/Participated in hospital-wide events (e.g. Dog Parade, Volunteer Appreciation Week, etc.)

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The Battle

Chenae Erkerd

Karly Achenie

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