A mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Chenae Erkerd, J.D., RACR

Recruiter 

A diverse and creative mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Technical Recruiter

•Recruit for 40+ job requisitions which consisted of Program Managers, Software Engineers, and Cybersecurity professionals with skill sets in C, C++, C#, Python, Splunk, Spark, Proofpoint, MITRE ATT&CK, Data Science, Applied Science, Deep Learning, Machine Learning, Active Directory, Azure Active Directory and other technologies and tools for Microsoft Security.
•Provide full cycle recruitment for levels 61-66 using iCIMS while researching documents in Success Factors.
•Conduct 20+ recruiters screens per week to provide hiring leaders with candidate’s background information and expectations for the positions they apply for.
•Schedule full loop interviews for internal and external candidates & conduct personalized kickoff calls for candidates to prepare them for interviews.
•Draft and extend offers to external candidates.
•Submit visa requests for candidates who will operate in their positions under work visas.
•Create LinkedIn projects for each position to successfully source and ultimately hire diverse candidates.
•Provide weekly LinkedIn meetings with prospective candidates to discuss their career goals and possible positions with Microsoft.
•Promoted from level 60 to level 61.

Chenae Erkerd

Bunzl Retail Services

Sales Operations Specialist - VAS Team

Incredible Technologies

• Support 3 regional sales directors covering 15 states and Canada 
• Manage all client orders for 500+ casinos from signature to 
shipping/installation 
• Experience working in highly-regulated Gaming industry 
• Primary post-sale contact for clients’ questions 
• Create and maintain 4 types of client billing and warranty contracts
• Work with several internal departments to ensure total client satisfaction

Customer Solutions Specialist

Asure Software (formerly Mangrove)

•	Manage 550+ COBRA, Flex, and Retiree groups
•	Primary contact for clients’ website and COBRA compliance questions
•	Experience working with highly confidential HIPAA information
•	Manage implementation of new COBRA and Flexible Spending clients
•	Provide one-on-one training to clients and brokers
•	Work closely with several internal departments to ensure complete client satisfaction
•	Experience with multiple COBRA, Flex, and Retiree software platforms
•	Administer multiple Retiree benefit plans for school districts, municipalities, and corporations
•	Manage open enrollments and rate changes for hundreds of COBRA clients
•	Work with numerous health insurance carriers to reconcile clients’ billing discrepancies and participant coverage issues

Account Manager/Coordinator

Mangrove Benefits (formerly COBRAsource Inc)

•	Conducted weekly client training Webinars on company's proprietary software 
•	Prepared custom reports for COBRA and Flex clients
•	Created custom letters for Retiree and specialty clients
•	Created POP (premium only plan) documents

Account Coordinator

•	Served as primary contact for clients without assigned Account Managers
•	Handled escalated broker, client, and participant calls
•	Researched and resolved carrier coverage issues for COBRA participants
•	Handled overflow Customer Care calls

Tier II Customer Care Associate

Cobrasource Inc

•	Handled broker, client, and participant calls regarding COBRA and Flexible Spending
•	Researched and resolved carrier coverage issues for COBRA participants

Benefit Relations Specialist

MG Design

•	Managed Show Services for 100+ clients, in excess of 300 trade shows per year
•	Estimated, ordered, confirmed, and reconciled all Show Service orders
•	Managed reconciliation of 10+ company credit cards
•	Served as primary contact for all show site vendors

Show Services Coordinator

American Girl

•	Handled high volume of customer orders and complaint calls with some upselling
•	Handled customer product inquiries and assisted with web orders
•	Processed customer returns/exchanges and credit card declines

Customer Service Representative (seasonal)

Kenosha News

•	Supervised production of daily newspaper with 31,000 circulation
•	Managed staff scheduling, two shifts, seven-day weeks
•	Assisted with recruitment, selection, training, and reviewing employees

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The Battle

Chenae Erkerd

Kari Kraus

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