A mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Chenae Erkerd, J.D., RACR

Recruiter 

A diverse and creative mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Technical Recruiter

•Recruit for 40+ job requisitions which consisted of Program Managers, Software Engineers, and Cybersecurity professionals with skill sets in C, C++, C#, Python, Splunk, Spark, Proofpoint, MITRE ATT&CK, Data Science, Applied Science, Deep Learning, Machine Learning, Active Directory, Azure Active Directory and other technologies and tools for Microsoft Security.
•Provide full cycle recruitment for levels 61-66 using iCIMS while researching documents in Success Factors.
•Conduct 20+ recruiters screens per week to provide hiring leaders with candidate’s background information and expectations for the positions they apply for.
•Schedule full loop interviews for internal and external candidates & conduct personalized kickoff calls for candidates to prepare them for interviews.
•Draft and extend offers to external candidates.
•Submit visa requests for candidates who will operate in their positions under work visas.
•Create LinkedIn projects for each position to successfully source and ultimately hire diverse candidates.
•Provide weekly LinkedIn meetings with prospective candidates to discuss their career goals and possible positions with Microsoft.
•Promoted from level 60 to level 61.

Chenae Erkerd

Ampersand

·Serves as a crucial liaison between advertising agencies and cable companies, overseeing the entire campaign delivery process to ensure successful outcomes for campaigns totaling over $4M. 
·Manages both manual and electronic buys across national markets, utilizing the AND Platform™, Power BI, Salesforce, and other software to streamline operations and maximize efficiency enabling advertisers to reach their audiences with precision and scale. 
·Proactively implements optimizations and accommodates in-flight order changes, considering priorities, inventory availability, and contractual agreements.
·Executes cost-saving measures by providing makegoods and alternative placements when cable companies fail to air campaigns, ensuring optimal utilization of advertising budgets and maximizing campaign reach.
·Resolves billing discrepancies promptly and accurately, ensuring accurate financial records and processing necessary credits.

Campaign Manager

Department of Defense Education Activity (DoDEA)

·Analyzes current educational methods and instructional objectives to develop engaging lesson plans, adhere to established guidelines, procedures, and performance standards to meet the needs of over 69,000 students from diverse backgrounds. 
·Plans and organizes educational projects by defining clear project goals, objectives, and timelines, as well as identifying necessary resources, outlining project tasks, and creating a comprehensive roadmap for project execution.
·Assigns specific tasks to students, ensuring that each task contributes to the overall project goals.
·Manages the resources required for the project, such as materials, technology, and external support, ensuring that necessary resources are available when needed and makes any adjustments to meet project requirements.
·Tracks project progression by regularly reviewing students' work and providing feedback, ensuring tasks are being completed on time and offering guidance or adjustments as needed.
·Fosters effective collaboration and open communication among students by facilitating team discussions, encouraging idea sharing, and resolving conflicts.
·Aids students in navigating challenges and obstacles that arise during the project by encouraging critical thinking, problem-solving, and decision-making skills to overcome difficulties and ensure the project stays on track.
·Assesses the project's outcomes and provide constructive feedback to students against predefined criteria, identifying areas for improvement, and celebrating achievements.
·Gives and follows orders and protocol, to ensure safety compliance with federal government and school regulations during emergency situations such as evacuation, lockdowns, and severe weather conditions.
·Completed training programs and coursework as assigned by the supervisor.

Professional Educator

The Juicy Crab Inc

·Developed comprehensive training sessions for new and current employees, enhancing coordination, job performance, and adherence to safety and sanitation procedures, leading to seamless business operations, consistently high inspection scores.
·Implemented an evaluation framework using diverse assessment methods (quizzes, role-plays, practical assessments) to measure trainee proficiency and track progress, applying project management principles to optimize learning outcomes.
·Delivered constructive feedback and provided additional support or coaching to trainees, ensuring their continuous growth and development.
·Conducted thorough evaluations of the training program to assess its effectiveness, identify areas for improvement, and implement enhancements, utilizing project management practices to drive continuous improvement.
·Represented management in handling challenging situations, complaint resolution, and conflict de-escalation, ensuring smooth operations and maintaining a positive brand image.
·Engaged trainees and stakeholders to gather valuable feedback, actively managing stakeholder expectations and fostering collaboration for successful training program outcomes.
·Managed the entire service process, from taking orders to serving meals, desserts, and beverages, including age verification for alcoholic beverages. Collected payments accurately and maintained meticulous records of receipts, ensuring financial accountability. Created exceptional guest experiences by providing first-class service.

Service Trainer

Keep It Moving Initiatives 

·Liaised with the program manager, community leaders, and key stakeholders, including state representative, for the development and implementation of programs and activities.
·Partnered with leadership to plan, pace, and execute communication initiatives and marketing campaigns, ensuring brand integrity and supporting program-wide growth objectives.
·Collaborated with communication consultants and marketing teams to address communication issues, identify strategic growth opportunities, and develop plans to fulfill communication and marketing goals and objectives.
·Coordinated the creation of program awareness and activities in the community.
·Monitored and assessed outreach program outcomes, providing regular updates to stakeholders, and recommending adjustments for optimal results.
·Led a team of 12 volunteers, coordinating their activities and maximizing the impact of outreach efforts.
·Functioned as the primary point of contact, providing leadership, and supporting the professional growth of volunteers.
·Coordinated and delegated tasks, ensuring efficient execution of outreach programs and activities.
·Provided ongoing training and support to equip volunteers with necessary skills.
·Facilitated regular team meetings to discuss progress, address challenges, and celebrate achievements.
·Collaborated with the state representative to align volunteer efforts with their priorities and vision.
·Developed and maintained strong relationships with volunteers, fostering camaraderie and engagement.

Community Outreach Liaison 

Streetz 94.5/ Mix 87.7 Radio Atlanta (Core Communicators)

·Managed and monitored daily schedules, office files and records, and kept executives on schedule for obligations by being highly organized.
·Collaborated with the station manager, producer, and project managers to create engaging content, including teasers, promotions, blogs, interviews, scripts, and talk segments.
·Planned, gathered, and compiled stories and delivered accurate, engaging, and efficient sports content.
·Developed internal communication assets such as emails, articles, newsletters, talking points, web copy and PowerPoint presentations to keep readers informed in an engaging manner.
·Responsible for assisting with remote broadcasts, creating content for company website, editing audio, researching and gathering news stories to present to the Atlanta community. Managed all board operations during interviews, prize-winning fulfillment, and social media presence.
·Developed and maintained spreadsheets to organize tracking, goal setting, curations and customer feedback. Served as the primary contact person for customer service complaints while utilizing social media accounts as public relation tools for special events.
·Updated social media accounts by responding to any and all comments ensuring responses aligned with the community culture to increase brand visibility and ROI

Administrative and Programming Assistant 

Out The Box Cre8ives

·Spearheaded strategic communication planning and monitored Return on Investment (ROI) for marketing projects and advertisement to reach campaign delivery goals.
·Facilitated social media campaigns by researching audiences, trends, competitive analysis, pacing, and identifying social media best practices to support organic client-focused growth, visibility for the organization, and increase business growth.
·Interacted with clients via phone, email, and social media on behalf of the supervisor to answer routine questions, book appointments, and refer requests to appropriate staff member when needed
•Performed clerical duties such as filing paperwork, running errands, data entry, scheduling deliveries, helping to resolve technical communication problems, creating monthly data reports, and training new personnel.

Communications Campaign Manager

D30 Radio

•Delivered entertainment reports for 30-second segments, announced musical selections, station breaks, commercials, public-service information and interacted with co-host and listeners. 
•Managed social media campaigns and campaign deliveries to keep the public informed about upcoming events/activities, breaking news, and guest interviews. Coordinated games, contests, award-winning prizes and other on-air competitions. 
•Responsible for researching and gathering content, making public appearances to host events and serving as a radio show representative to guest-star on various personalities’ shows.
•Maintained daily program logs to provide information on all segments, equipment/element usage aired during broadcasts and recording commercials for later segments.
•Identified KPIs to measure radio and social media effectiveness.

On Air Personality

Abraham Baldwin Agricultural College

·Developed personalized tutoring programs for students by aligning the program objectives with individual student goals and academic requirements.
·Monitored and assessed student performance regularly, tracking progress towards established goals, and utilized key performance indicators (KPIs) to measure the effectiveness of tutoring programs and evaluate student progress.
·Generated comprehensive reports based on performance data, highlighting areas of improvement, and offering constructive feedback to students and parents/guardians.
·Adapted tutoring techniques and approaches based on individual student needs, ensuring personalized and effective learning experiences.
·Collaborated with parents/guardians and school administrators, maintaining open lines of communication to discuss student progress and address any concerns or challenges.
·Continuously evaluated and refined tutoring methodologies to enhance program effectiveness and achieve optimal student outcomes.
·Effectively managed tutoring schedules, resources, and materials.

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The Battle

Chenae Erkerd

Dellexxus P.

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