A mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Chenae Erkerd, J.D., RACR

Recruiter 

Microsoft

•Promoted from L60 to L61 in the first 14 months of employment.
•Maintain a monthly hiring average of 4.7 while effectively reducing the time-to-fill for specialized roles to under 70 days.
•Manage a workload of 25-40+ requisitions, overseeing positions for Software Engineers, Program Managers and Cybersecurity professionals proficient in a wide range of technologies and tools essential for Microsoft Security initiatives.
•Collaborate closely with hiring managers and stakeholders to comprehend talent requirements and formulate effective recruitment strategies aligned with business goals, while also providing successful coaching to hiring leaders on inclusive hiring standards, resulting in enhanced representation in software
engineering, technical program/product management, and cybersecurity roles.
•Develop LinkedIn projects and conduct weekly meetings with prospective candidates to discuss career goals and potential positions that best meet skill sets with the organization.
•Serve as the Co-lead for Program & Product Managers POD to provide guidance and coaching to contract recruiters by reviewing tiered offers, partnering to decrease time to fill, and created an accelerated hiring process for Microsoft security to repurpose silver and bronze medalist talent.

Technical Recruiter

Duke University Health System

• Achieved a record-high of 473 filled positions in fiscal year 2021, maintaining a consistent average of 55-60 hires per month throughout fiscal year 2022, with an average time to fill of less than 60 days.
• Collaborated with over 50 hiring managers to guide them through various stages of Success Factors, engaging in full-cycle recruitment for both entry-level and leadership positions, while also partnering with them to understand staffing.
needs and develop effective recruitment strategies
• Oversaw and facilitated recruitment for over 300 job requisitions, offering guidance and support to potential candidates throughout the application process for a range of positions, including technical roles.
• Coordinated more than 150 interviews per month for hiring leaders and actively participated in both in-person and virtual job fairs to expand networks and attract candidates across all levels.

Talent Acquisition Specialist

Church Girl LLC

I am an author, motivational speaker, and spoken word artist whose job is to encourage the discouraged and give a voice to the voiceless. I heard TD Jakes say one day, "We cannot conquer the things we won't confront." I love talking to people about hard things because I believe if we can get to the root of an issue, we can learn how to live our best life by walking freely, being delivered, and healed.  

Additionally, I have a law degree so I love analyzing different areas of the law and finding ways to help those who find it difficult to help themselves. Please visit and subscribe to my website below.

Independent Business Owner

Hire Counsel

• Performed a comprehensive examination of legal paperwork, pinpointing and annotating pertinent details.
• Reviewed documents for Project Rock in Relativity and conducted reviews for first, second, and third PPE Loans with Bank of America.
• Analyzed privilege and non-privilege documents, organized and reviewed batches exceeding 100 documents per hour, and categorized each document into relevant and non-relevant categories based on drug-related issues.
• Effectively conveyed findings and recommendations to supervisors and project
managers.

Document Reviewer

Duke University Talent Identification Program

• Managed and oversaw HR recruitment records for the main office and 1200+ seasonal positions, ensuring strict adherence to Duke's standard policies and procedures for recruiting and selection.
• Created and executed strategies to maintain compliance with regulatory requirements and standards established by pertinent governing entities.
• Offered assistance and direction to program administrators and coordinators to optimize recruitment and enrollment procedures.
• Distributed video-based interview links via HireVue, to conduct over 50 phone interviews, coordinated reservation of interview rooms throughout the Duke TIP department, and synchronized schedules of hiring managers, the hiring team, and HR representatives to align with interview dates and times.

New Jersey Department of Children and Families

•Assisted with and mentored behavioral/mental health students. Offered conflict resolution to students to work through behavioral issues.
•Mentored and assisted 50 high school students with finding jobs after being discharged from the Department of Children and Families school system.
•Counseled and provided advice and activities to help students cope with being in a group home.

One on One Mentor

A diverse and creative mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

•Recruit for 40+ job requisitions which consisted of Program Managers, Software Engineers, and Cybersecurity professionals with skill sets in C, C++, C#, Python, Splunk, Spark, Proofpoint, MITRE ATT&CK, Data Science, Applied Science, Deep Learning, Machine Learning, Active Directory, Azure Active Directory and other technologies and tools for Microsoft Security.
•Provide full cycle recruitment for levels 61-66 using iCIMS while researching documents in Success Factors.
•Conduct 20+ recruiters screens per week to provide hiring leaders with candidate’s background information and expectations for the positions they apply for.
•Schedule full loop interviews for internal and external candidates & conduct personalized kickoff calls for candidates to prepare them for interviews.
•Draft and extend offers to external candidates.
•Submit visa requests for candidates who will operate in their positions under work visas.
•Create LinkedIn projects for each position to successfully source and ultimately hire diverse candidates.
•Provide weekly LinkedIn meetings with prospective candidates to discuss their career goals and possible positions with Microsoft.
•Promoted from level 60 to level 61.

Today, my leaders told me I have the highest candidate experience score. My manager sent me a message and said, "Great job being the bar!" 

Additionally, I work with some amazing people. Shout out to Robin Custodio + John Burch for setting the bar high. We wouldn't be able to provide a great candidate experience with our leaders, Daniel Stevens, Tina Conn, Jermaine Mitchell, SHRM-CP, and Kristin Jacobs. Thank you letting us be ourselves and have fun while we are doing it!

P.S. Come work for Palo Alto Networks! We are doing great things over here!

#recruitercousin #LinkedIn #PaloAltoNetworks #candidatexperience #jobseekers

✨✨Inside the Recruiter’s Mind✨✨

Ok yall, I completely understand that a lot of you are trying to get on my calendar or another recruiter’s calendar. Some people can’t afford to and that’s understood as well. So, I am partnering with Adetayo Ibijemilusi on a free session happening today. Please share this so no one misses it!

https://lnkd.in/evpW4qBy

6:30-7:30p EST.

#recruitercousin #LinkedIn #community #jobseekers

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✨Faith Without Works Is Dead. Here is the work. Now, apply your faith!✨

My #socialsaturday folks! I haven't participated in a while. But, what better time than today! I have some roles I want to share:

SAS: I know the recruiter for this role. If you're interested and you qualify, let me know and I can make an introduction
https://lnkd.in/eQ5T33PG

Palo Alto Networks: I am the recruiter and both positions are fully remote
https://lnkd.in/e4WJ_9Tu

https://lnkd.in/epZX5n_H

BioCryst Pharmaceuticals, Inc.: Connecticut, fully remote
https://lnkd.in/eAaUj8Vb

#recruitercousin #LinkedIn #community #jobseekers #newjobs

Open article: Web Link by recruiting.ultipro.com

I've been binge watching The Rookie and I feel like #RecruiterCousin detective so listen up!

I need an Architect who has security operations, heavy cross collaboration, domain expertise, network security, and someone who knows how a GSI operates. A bonus is also someone who knows identity.  

If you know someone and multiple people with this skill set, send them my way please! For my folks who got laid off from Amazon and Microsoft, if you have this experience, send me a DM. If you currently work for (or used to) companies like IBM, NTT, Accenture, or Deloitte, I would love to hear from you!

Location: Fully remote.

#recruitercousin #LinkedIn #community #security #securityoperations #jobseekers

I'm a proud mentee! Yall have to check Natalie Renee Parker out. She is doing amazing things in the podcast and entrepreneurial space! Tap in!

#recruitercousin

TEDx + Keynote Speaker | Podcaster | Strategic Organizational Development Consultant | Executive Leadership Coach | Helping companies increase their impact by creating healthy cultures and unleashing the power of people.

✨ Reflecting on an Incredible Moment in New York ✨

I had the honor of traveling to New York to attend the Signal Awards and accept our award in person — an experience I’m still deeply grateful for. Standing in that room, surrounded by so many inspiring creators and leaders, was truly unforgettable.

Receiving this recognition for So Your Boss Sucks, Now What? was especially meaningful. What started as a mission to empower people navigating difficult workplace cultures has grown into something far bigger than I ever imagined. I’m profoundly thankful for everyone who has supported, shared, and believed in this work.

This award was more than a milestone — it was a reminder of the impact that honest conversations about leadership and workplace well-being can have.

🏆 Thank you, Signal Awards, and thank you to everyone who continues to champion this message.

Please subscribe to our YouTube page. We have some exciting episodes that will be available soon! 

https://lnkd.in/ePXR8Nae

#NPE #TheNatalieParkerEnterprises #NRP #Leadership #signalawards #DoGoodWork #LinkedIn

Mourhair LLC

Directed online marketing, and achieving measurable growth in customer base and sales.
•Managed financial operations, ensuring budget adherence and optimal resource 
allocations.

Business Owner

UPS Supply Chain Solutions

Managed accounts by following up on overdue payments and resolving customer inquiries, ensuring timely collections and effective issue resolution.

GBS Collections Associate 

JPMorgan Chase & Co.

•	Processed checks and remittances, ensuring data accuracy and compliance with procedures.
•	Enhanced workflow efficiency by recommending procedural changes, boosting productivity.
•	Verified check negotiability and re-associated images, maintaining high quality standards.
•	Balanced electronic and paper documentation, ensuring accuracy and completeness.
•	Conducted non-routine research and referred complex issues to supervisors for resolution.

Transaction Specialist II

Humana

•Investigated and resolved insurance accounts receivables, ensuring accurate liability and balance.
•Executed follow-up activities, leading to increased cash collections and timely documentation.
•Maintained professional interactions, fostering a collaborative work environment.
•Complied with productivity standards, consistently achieving quality benchmarks.

Account Resolution Specialist

Processed and analyzed insurance claims, collaborating with CMS for enrollment verification.
Maintained comprehensive documentation and supported special projects with supervisors.
Streamlined transaction processing, achieving measurable improvements in efficiency.

Reconciliation Specialist

Verified billing data accuracy, corrected errors, and exceeded department goals eight times during AEP season. •Enhanced billing systems with alternative strategies, improving efficiency for high-volume tasks.
•Developed best practices for consistent quality and accuracy in billing operations.
•Resolved enrollment issues per company policies, supporting long-term department goals.
•Proactively verified billing information, correcting system errors to maintain operational integrity.

Billing & Enrollment Specialist

At UPS Supply Chain Solutions, my expertise in Customer Relationship Management (CRM) and problem-solving has been pivotal in driving debt reduction and streamlining collection processes. Our team's commitment has led to resolving a vast majority of payment issues, thereby reinforcing customer satisfaction and trust. 

My dedication to enhancing financial stability is evident through my hands-on experience in managing customer inquiries and maintaining high compliance standards. These competencies, in conjunction with a steadfast focus on quality, contribute significantly to our company's productivity and uphold our reputation for excellence in service.

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Chenae Erkerd, J.D., RACR

Brittany Greene

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The Battle

Chenae Erkerd, J.D., RACR

Brittany Greene

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