A mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Chenae Erkerd, J.D., RACR

Recruiter 

A diverse and creative mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Technical Recruiter

•Recruit for 40+ job requisitions which consisted of Program Managers, Software Engineers, and Cybersecurity professionals with skill sets in C, C++, C#, Python, Splunk, Spark, Proofpoint, MITRE ATT&CK, Data Science, Applied Science, Deep Learning, Machine Learning, Active Directory, Azure Active Directory and other technologies and tools for Microsoft Security.
•Provide full cycle recruitment for levels 61-66 using iCIMS while researching documents in Success Factors.
•Conduct 20+ recruiters screens per week to provide hiring leaders with candidate’s background information and expectations for the positions they apply for.
•Schedule full loop interviews for internal and external candidates & conduct personalized kickoff calls for candidates to prepare them for interviews.
•Draft and extend offers to external candidates.
•Submit visa requests for candidates who will operate in their positions under work visas.
•Create LinkedIn projects for each position to successfully source and ultimately hire diverse candidates.
•Provide weekly LinkedIn meetings with prospective candidates to discuss their career goals and possible positions with Microsoft.
•Promoted from level 60 to level 61.

Chenae Erkerd

Mourhair LLC

Directed online marketing, and achieving measurable growth in customer base and sales.
•Managed financial operations, ensuring budget adherence and optimal resource 
allocations.

Business Owner

UPS Supply Chain Solutions

Managed accounts by following up on overdue payments and resolving customer inquiries, ensuring timely collections and effective issue resolution.

GBS Collections Associate 

JPMorgan Chase & Co.

•	Processed checks and remittances, ensuring data accuracy and compliance with procedures.
•	Enhanced workflow efficiency by recommending procedural changes, boosting productivity.
•	Verified check negotiability and re-associated images, maintaining high quality standards.
•	Balanced electronic and paper documentation, ensuring accuracy and completeness.
•	Conducted non-routine research and referred complex issues to supervisors for resolution.

Transaction Specialist II

Humana

•Investigated and resolved insurance accounts receivables, ensuring accurate liability and balance.
•Executed follow-up activities, leading to increased cash collections and timely documentation.
•Maintained professional interactions, fostering a collaborative work environment.
•Complied with productivity standards, consistently achieving quality benchmarks.

Account Resolution Specialist

Processed and analyzed insurance claims, collaborating with CMS for enrollment verification.
Maintained comprehensive documentation and supported special projects with supervisors.
Streamlined transaction processing, achieving measurable improvements in efficiency.

Reconciliation Specialist

Verified billing data accuracy, corrected errors, and exceeded department goals eight times during AEP season. •Enhanced billing systems with alternative strategies, improving efficiency for high-volume tasks.
•Developed best practices for consistent quality and accuracy in billing operations.
•Resolved enrollment issues per company policies, supporting long-term department goals.
•Proactively verified billing information, correcting system errors to maintain operational integrity.

Billing & Enrollment Specialist

At UPS Supply Chain Solutions, my expertise in Customer Relationship Management (CRM) and problem-solving has been pivotal in driving debt reduction and streamlining collection processes. Our team's commitment has led to resolving a vast majority of payment issues, thereby reinforcing customer satisfaction and trust. 

My dedication to enhancing financial stability is evident through my hands-on experience in managing customer inquiries and maintaining high compliance standards. These competencies, in conjunction with a steadfast focus on quality, contribute significantly to our company's productivity and uphold our reputation for excellence in service.

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The Battle

Chenae Erkerd

Brittany Greene

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