A mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Chenae Erkerd, J.D., RACR

Recruiter 

A diverse and creative mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Technical Recruiter

•Recruit for 40+ job requisitions which consisted of Program Managers, Software Engineers, and Cybersecurity professionals with skill sets in C, C++, C#, Python, Splunk, Spark, Proofpoint, MITRE ATT&CK, Data Science, Applied Science, Deep Learning, Machine Learning, Active Directory, Azure Active Directory and other technologies and tools for Microsoft Security.
•Provide full cycle recruitment for levels 61-66 using iCIMS while researching documents in Success Factors.
•Conduct 20+ recruiters screens per week to provide hiring leaders with candidate’s background information and expectations for the positions they apply for.
•Schedule full loop interviews for internal and external candidates & conduct personalized kickoff calls for candidates to prepare them for interviews.
•Draft and extend offers to external candidates.
•Submit visa requests for candidates who will operate in their positions under work visas.
•Create LinkedIn projects for each position to successfully source and ultimately hire diverse candidates.
•Provide weekly LinkedIn meetings with prospective candidates to discuss their career goals and possible positions with Microsoft.
•Promoted from level 60 to level 61.

Chenae Erkerd

Profisee

Professional Services Engagement Manager

Cisco

Project management support for a team of cross-functional program managers to implement methodologies to improve over all project delivery. Successfully establishing standardized processes and tools to ensure effective communication, resource allocation, and timely execution that result in faster project completion and increase client satisfaction.

Communications & Change Management Project Manager (Global Technical Standards) 

Kroger

Developed comprehensive change management plans, conducted targeted communications and training programs, and fostered a culture of engagement.
Successfully guided employees through the change process and ensured their buy-in, leading to a smooth transition and minimal resistance.
Developed and implemented talent upskilling engagement strategies, resulting in a 25% increase in stakeholder satisfaction scores.
Successfully managed and delivered multiple projects  and vendor relations respectviely.

Organizational Change Management & Training Lead

Splunk

Implemented a new training program that resulted in an increase in employee performance metrics. Enhanced employee skills and drove measurable improvements in  performance by developing and delivering targeted learning initiatives.
Supported the development of a mentorship program that improved employee engagement by fostering a culture of learning and professional growth.
Program focused on creatign opportunities for employees to develop their skills, receive guidance, and feel supported within the organization.

Learning Program Manager

Occidental

Partnered with a cross-functional team of stakeholders to support an internal transformation project, achieving alignment and collaboration across departments. 
Established strong relationships, facilitated  open communication, and provided strategic guidance. Successfully navigated conflicting interests and gained consensus.

Senior Change Management Consultant

Academy Sports + Outdoors

Managed the development and delivery training curriculum for all associates, resulting in a 30% reduction in onboarding time.
Oversaw the annual compliance training program for over 20,000 employees, achieving a 100% completion rate.

Learning and Development Manager

Chevron

Led the execution of integrated marketing communications programs, resulting in a increase in brand awareness.
Managed the marketing communications budget, achieving a 10% cost reduction while maintaining high-quality deliverables.
Developed and implemented brand strategies, resulting in a 20% increase in customer engagement metrics.

Change Management Consultant

ExxonMobil

Designed and executed change management communications plans, resulting in a 30% increase in employee adoption of new processes.
Provided direct support and coaching to marketing team members during a web platform transition, ensuring a seamless change management process.
Collaborated on the development and management of communication initiatives, achieving a 95% employee satisfaction rate.

Change Management Communication Consultant

Cybersoft Technologies

Implemented a comprehensive training strategy for new school nutrition products and services, resulting in a 25% increase in customer satisfaction scores.
Developed and facilitated instructor-led training for clients, receiving a 90% average satisfaction rating from participants.
Conducted needs assessments and developed training plans to address productivity challenges for K-12 school districts, leading to a 20% improvement in employee performance.

Customer Success Consultant/ Project Manager 

Houston Housing Authority

Established and managed compliance training programs, ensuring 100% adherence to regulatory requirements.
Conducted daily internal audits for housing programs, resulting in a 95% compliance rate and mitigating potential risks.
Developed and implemented training programs for employees, leading to a 20% increase in knowledge retention and application.

Training & Compliance Manager

 Project Manager |  CCMP, DEI

Change and Learning Expert | Project Management, Communication, Engagement

Driving Organizational Transformation and Alignment with Change and Learning Strategies

Worked as a Communications & Change Management Project Manager at Cisco, with over 15 years of experience in change management and learning and development. I hold certifications in Change Management (CCMP), and Diversity, Equity & Inclusion (DEI). I am passionate about helping organizations achieve their goals through effective communication, training, and engagement. 

In my previous role, I supported a cross-functional team of program managers to implement standardized processes and tools that improve project delivery, resource allocation, and client satisfaction. I also developed and delivered targeted learning initiatives that enhance employee skills and performance. I have successfully managed and delivered multiple projects and vendor relations for various clients, such as Kroger, Occidental, Academy Sports + Outdoors, Chevron, and ExxonMobil. I have also developed and implemented talent upskilling and mentorship programs that increased stakeholder satisfaction and employee engagement. My mission is to drive organizational transformation and alignment through innovative and impactful change and learning strategies.

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The Battle

Chenae Erkerd

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