A mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Chenae Erkerd, J.D., RACR

Recruiter 

A diverse and creative mid-career recruiter with an expertise in healthcare and technical recruiting. I utilize my communication skills, customer relations experience, compliance, and legal background to find the best and most qualified talent for positions.  I am an expert in event planning, a skill that I utilize to cultivate recruitment efforts for virtual and onsite events.  Additionally, I authored three books of poetry entitled "Vent: The Different Faces of Me", "I Almost Held On", and "Woman". They are books of poetry outlining who I am, my interest, my life experiences and what I plan to accomplish.  

Website: www.iamcletheartist.com

Technical Recruiter

•Recruit for 40+ job requisitions which consisted of Program Managers, Software Engineers, and Cybersecurity professionals with skill sets in C, C++, C#, Python, Splunk, Spark, Proofpoint, MITRE ATT&CK, Data Science, Applied Science, Deep Learning, Machine Learning, Active Directory, Azure Active Directory and other technologies and tools for Microsoft Security.
•Provide full cycle recruitment for levels 61-66 using iCIMS while researching documents in Success Factors.
•Conduct 20+ recruiters screens per week to provide hiring leaders with candidate’s background information and expectations for the positions they apply for.
•Schedule full loop interviews for internal and external candidates & conduct personalized kickoff calls for candidates to prepare them for interviews.
•Draft and extend offers to external candidates.
•Submit visa requests for candidates who will operate in their positions under work visas.
•Create LinkedIn projects for each position to successfully source and ultimately hire diverse candidates.
•Provide weekly LinkedIn meetings with prospective candidates to discuss their career goals and possible positions with Microsoft.
•Promoted from level 60 to level 61.

Chenae Erkerd

Inmar Intelligence

As an Account Manager, I service and support healthcare clients subscribed to TraySafe kiosks, mobile devices, and software services. I travel to client locations to install TraySafe kiosks, replace kiosk components and train pharmacy staff on operating TraySafe kiosks, mobile devices, and TraySafe software.
•	Troubleshoot hardware and software issues experienced by subscribers and innovate workaround solutions until hardware can be replaced or software can be stabilized.
•	Dispatch and provide subsequent support to field technicians during hardware installations and equipment replacements.
•	Document and regularly update SOPs to reflect latest hardware models, configurations, and software updates.
•	Facilitate business reviews at least annually and maintain accurate documentation of client engagement activities in Salesforce CRM.

Account Manager

Syngenta

As an IT & Digital Project Specialist, I lead projects to enable machine-to-machine (M2M) messages between Syngenta and external customers. I also develop communication protocols to allow automated information exchange between two systems. Understand requirements, prepare test scenarios, and execute User Acceptance Testing (UAT) for new and modified processes in SAP's test environment before moving the processes to the production environment. Conduct face-to-face meetings with customers to address technical capabilities and constraints by visiting customer locations and participating in trade shows. Evaluate potential projects based on feasibility, potential influence, and alignment with the department's priorities. Support managing orders submitted via M2M by designing training materials and work instructions for customer service teams. 
Highlights of accomplishments in this role include:
•	Promoted from Customer Account Specialist to Product Specialist through delivering exceptional customer service and demonstrating excellent performance during tenure. 
•	Played a key role as SME in identifying trends and areas for improvement by efficiently monitoring M2M processing performance metrics.
•	Pinpointed errors/gaps and resolved connectivity issues in current processes by implementing feasible solutions in collaboration with Syngenta's internal systems team and an external digital supply chain intermediary.
•	Supported the sales team to easily access and share accurate information using Microsoft Teams and SharePoint to document procedures by maintaining a comprehensive database for five products.

IT & Digital Project Specialist 

During this time, I oversaw 27 distributor accounts responsible for the full order management process, ensured timely and accurate fulfillment of customer orders, and strengthened relationships with customer buyers and supply chain teams. Partnered with logistics, planning, marketing, supply chain, inventory, and sales teams to deliver prompt and adequate assistance in customer purchasing activities. Trained new employees and underperforming employees to support three different areas of customer service, including Crop Protection, Industry, and Professional Solutions. Used TheBrain – a repository tool to organize and store documents containing frequently used information and best practices for the customer service team.
Highlights of accomplishments in this role include:
•	Enhanced transparency among different groups and collaboration across the organization by instigating conversations and deploying influential solutions that enabled proper access to data and restructured decision-making processes.  
•	Brainstormed, created, and published easy-to-understand work instructions for new and existing employees, including screenshots, illustrations, all of the instructors, and workflows that covered the key functions of customer service and special processes.
•	Assessed talent and training to deliver valuable input and select the best candidates for customer service, logistics, and related departments as a part of the interview panel. 
•	Coordinated with developers and relaunched the Agbiz website with optimized functionality, assuring the acceptance of web orders and greater clarity on the customer journey, resulting in maximum customer satisfaction and sales.

Customer Account Specialist

LabCorp

I gathered, analyzed, and presented data related to billing operations to senior leadership for supporting purposeful decision-making. Organized training sessions for effectively educating underperforming employees on the streamlined execution of performance improvement plans. Conceptualized and devised report templates and tracked processes to regenerate all reports owned by extracting information from inventory-related databases and submitting the right content to the right specialist.
Highlights of accomplishments in this role include:
•	Maintained inventory levels, eliminated waste, and increased operational efficiency by controlling inventory for over 150K specimens.
•	Maximized inventory accuracy, minimized costs, and improved customer satisfaction by consistently providing valuable inventory analysis to the Vice President and monitoring problem accounts and trends.
•	Drove timesaving and decreased manual workload through the development of macros and automation of processes.

Reporting Specialist

As an Auditor, I performed audits of specimens as per the SOPs while reviewing and establishing SOPs to ensure data reliability and shorter turnaround times. Identified and responded to compliance issues by preparing reports, presentations, or other materials to communicate findings in audit meetings.  
Highlights of accomplishments in this role include:
•	Met productivity targets through the successful auditing of over 150 specimens regularly.
•	Encouraged adequate creation and application of a new database for archiving and fortifying audit data while mentoring end-users on utilizing the new database system by delivering outstanding support to Project Specialists.
•	Streamlined accurate processing of specimens by planning, orchestrating, and revising policies and procedures while liaising with Compliance Analysts.

Auditor

As a Team Lead, I offered thought leadership and aid to the 16 Healthcare Billing Specialists in navigating complex billing processes, resolving issues, and improving audit scores by serving as an SME. Arranged and administered team meetings and activities to keep team members engaged and boost morale and ensured employees adhered to company policies and procedures. 
Highlights of accomplishments in this role include:
•	Facilitated incorporation of the newly acquired medical labs into the organization's operations and augmented the accuracy of the billing process by establishing effective procedures.

Team Lead

I’m an impactful and innovative senior-level professional with expertise in driving innovation and delivering effective organizational changes for various businesses. I have a knack for driving transformational change that enhances learning, reduces operating expenses, and optimizes operational efficiencies. 

Known as an out-the-box thinker and innovator, I’m passionate about implementing high-value solutions that solve the most pressing and impactful business problems in new inventive ways. While leveraging partnerships and nurturing relationships with stakeholders, clients, colleagues, and executive teams, I take full ownership and accountability for delivering results. 

I care deeply about what I do and how my people do. That's why it's always a pleasure to learn new ways to enhance efficiency and profitability and to pass those on to my ►direct reports, ►team members, ►company leaders, and ►valued customers.

☆ What drives me ☆
► I’m largely self-driven and thrive on challenges. I love to find and fix what’s broken in processes, improve what isn’t, and over-achieve any goals set before me. 
► I enjoy building, leading, and motivating teams that exceed expectations to produce high-value business results.
► Serve as a compelling advocate to strengthen customer satisfaction and retention. 

Typically, I am a catalyst for change and growth within an organization, constantly seeking new ways to improve or modify existing processes and providing the analytical framework and business judgment necessary to evaluate various company initiatives. I lead with transparency and collaboration, using timely and meaningful reporting tools that provide practical solutions for achieving business goals, profitability, and sustainable growth. 

☆ My key skills include ☆
Project Delivery – Change Management – Business Transformation – Client Acquisition – Process Documentation – Solution Implementation – Team Training & Leadership – Cross-functional Collaboration – Conflict Resolution – Cost Reduction & Control

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