Valencia College

As Manager of Learning Support Services, I lead a dynamic team of full-time and part-time employees, overseeing the daily operations of the campus Tutoring Center while providing leadership support to the Testing Center and Library. My role is rooted in fostering student success by creating a supportive and resourceful learning environment.

Key Responsibilities and Achievements:

• Supervise staff recruitment, hiring, training, and timesheet management, while strategically managing a $100K budget to allocate funds for instructional technology and learning materials that support diverse learning modalities.

• Partner with faculty and academic departments to align services with course curricula, develop standardized operating procedures, and ensure the effective utilization of course materials.

• Collaborate with high schools to organize events and programs, promoting dual enrollment, degree attainment, and accelerated training opportunities for prospective students.

• Played a pivotal role during the COVID-19 pandemic by leading a work placement initiative, and securing employment opportunities for over 20 Federal Work Study students on the Online Tutoring platform.

Learning Center Manager

Brown Joy

As the founder and owner of Brown Joy, I am on a mission to bring positivity to the world through our unique affirmation stickers. Designed in the likeness of children of color, our stickers promote positive self-esteem and help children feel seen and valued.

I oversee all aspects of the business, from product design and development to marketing and community partnerships. My goal is to collaborate with organizations and businesses that want to uplift the children they serve by offering products that reflect diversity and inclusivity.

Through Brown Joy, I strive to spread joy one sticker at a time, creating lasting impacts for children and the communities we touch.

Founder & Owner 

BrandResumes

I empowered clients to achieve their career goals by equipping them with the tools, skills, and confidence needed for successful job searches and career advancement. My work focused on enhancing clients’ marketability, improving their job readiness, and positioning them for long-term success.

Key Responsibilities and Achievements:

• Guided clients through the development and refinement of resumes, cover letters, and LinkedIn profiles, while providing resources and strategies for effective interviewing, salary negotiation, and overall career confidence.

• Designed and delivered professional development courses, including engaging presentations, articles, videos, and interactive activities, to prepare clients with practical job readiness skills and techniques.

• Conducted in-depth assessments via face-to-face, telephone, and virtual interviews to identify client needs and provided ongoing support through personalized email correspondence during the job search process.

•Advocated for clients seeking promotions and new opportunities by addressing barriers to success and offering actionable solutions.

• Collaborated with teams across four departments to create career coaching and interview preparation content, driving awareness and increasing monthly service sales.

Career & Lead Interview Coach

Florida International University

Lead cross-functional teams to review data and implement effective changes around workforce development, college success, and equitable learning solutions for minoritized users that increased program retention rates 67%

• Designed multiphase learning advising models that encompassed key principles of adult learning theories and learning development solutions for Student Success and Development Programs that enhanced the user experience 93% based on evaluation surveys

• Facilitated the strategic recruitment and onboarding 130+ professional staff to drive academic success and holistic development of program participants with a 98% completion rate

• Supported strategic organizational planning and goal implementation by analyzing quarterly issued program evaluation yielded from participant surveys

• Monitored, evaluated, and leveraged standard training processes and staff resources to track department performance and determine improvement opportunities to enhance onboarding procedures and workplace efficiencies by 54 % as documented in staff survey

Program Manager

•Led department collaboration with faculty chairs and key stakeholders to maintain advising materials such as curricula flow charts and program information sheets for both advising & recruiting of select majors

• Spearheaded student success campaigns to targeted student populations to support progression, leveraging data-driven and holistic interventions to increase program retention rates 56%

• Optimize the student experience, using data to drive improvements across internal and external collaborators to improve outcomes throughout the student journey enhancing participant experience 30%

• Managed a high touch point caseload of 600 advisees utilizing a suite of electronic advising tools in order to support students’ identification of an appropriate major and their retention and on-time graduation sequence

• Taught major exploration courses to help students through the process of self-exploration and career planning, and help students match their interests and skills to an appropriate major and career

• Assisted students in evaluating their abilities, interests, and personality characteristics using tests, records, interviews, and professional sources

• Provide holistic academic advising services to assigned students regarding departmental, collegiate, and University policies and procedures; programs of study; and the development of appropriate academic plans

Program Advisor II

• Developed an assessment strategy to evaluate the success of Career Services Office and programs and to gauge the learning outcomes of a diverse population of 9,000+ students documented in utilizing the center’s resources

• Oversaw strategies for a strong presence for students and employers, leveraging technology and other resources to expanding FIU’s reach in the global marketplace

• Supervised a team of 5+ student career coaches through use the implementation of lesson plans, experiential learning, peer mentorship, and exit interviews

• Oversaw Executive Protégé Initiative (EPI), a professional development program for students and alumni which focuses on networking and career development, obtaining 80% completion rate.

• Facilitated presentations regarding core career developmental competencies such as online job boards, resume writing, interviewing, and negotiating salaries

Research Assistant, Career Services 

✨ My life’s purpose is to help people see the abundance and greatness within themselves. I carry out this purpose through several roles:

🧡 Founder, Brown Joy, LLC
As the founder of Brown Joy, our mission is to uplift the world through affirmation stickers designed in the likeness of children of color. We promote inclusivity and positivity, spreading joy one Brown Joy sticker at a time.

📚 Higher Education Leader
With over 10 years of experience in higher education, I have led teams of over 50 employees. My leadership style focuses on empowering my team to not only excel in their current roles but also prepare for future opportunities. I am deeply committed to the holistic success of students, ensuring they thrive academically, socially, and professionally.

📝 Interview and Career Coach
I am passionate about helping people articulate their strengths and build confidence to achieve their career goals.

🌟 Community Leader
I am an active community leader in Central Florida, serving as a board member and volunteering for initiatives empowering and uplifting positive change in the region.

😊 I truly believe that everything I touch turns to gold because of the power of love and positivity I carry within me. I love connecting with people and organizations to learn about and celebrate the greatness within everyone. I look forward to connecting with you!

Charminta Brown, M.Ed.

Cythority

Piloted the successful buildout and launch of a 24/7 Security Operations Center (SOC) within an MSSP environment, supporting a diverse portfolio of SMB clients across various industries.

Key Achievements/Responsibilities:

* Direct SOC strategy and operations, providing end-to-end oversight of detection engineering, incident response, threat intelligence, and threat hunting programs, ensuring rapid threat identification, containment and recovery

* Develop and implement operational playbooks, detection rules (e.g., Sigma, YARA, EDR/XDR logic) and incident response workflows that reduced response times and improved overall SOC efficiency

* Integrate Cyber Threat Intelligence (CTI) into operational pipelines, enabling enriched alerting, proactive hunting, and tailored defense mechanisms based on adversary TTPs (MITRE ATT&CK)

* Lead counter-adversary operations including red/purple teaming coordination, threat simulation, and control validation to identify detection gaps and harden defenses

* Design and enforce key metrics and KPIs to measure SOC performance, analyst efficiency, and incident handling quality — enabling data-driven improvements and executive reporting

* Champion proactive security initiatives, advising clients on hardening strategies, risk reduction, and detection engineering tailored to their threat landscape and business operations

* Mentor and manage SOC analysts and engineers, fostering a high-performance team culture focused on continuous learning, threat awareness and operational excellence

SOC Manager

Microsoft

Led advanced security operations, threat hunting, and SOC modernization initiatives for the New York Police Department (NYPD).

Key Achievements/Responsibilities:

* Led frontline detection and response across a hybrid security stack including CrowdStrike EDR, Microsoft Defender, QRadar SIEM, Cortex XSOAR, NetScout Omnis, and Palo Alto Panorama, managing alert triage and incident investigation at scale

* Executed high-impact threat hunts targeting nation-state and criminal adversaries by developing custom threat queries to uncover hidden IOCs and persistence mechanisms, resulting in 100% remediation of detected incidents

* Neutralized phishing and spam campaigns targeting NYPD leadership and privileged users by leveraging Microsoft 365 Defender to identify suspicious traffic, validate delivery, and initiate search-and-purge actions

* Performed log manipulation and deep forensic validation using advanced hunting queries to cross-reference threat indicators across email, endpoint, and network data, ensuring successful blocking and zero-click compromise status for VIP targets

* Designed and delivered SOC modernization training using Omnis Threat Intelligence Labs to build analyst education tracks for NYPD staff and vendors, significantly elevating team readiness and playbook execution

* Owned strategic reporting to leadership by producing weekly and monthly threat summaries, tool performance reviews, and MTTR dashboards, contributing to a 40%+ decrease in mean time to respond

* Performed continuous proactive threat sweeps using Defender KQL, CS log scale, QRadar remote-to-local correlation, and WildFire malware analysis to detect indicators before escalation into full incidents

Security Analyst II

Pure Storage

* Provide incident response support, including triaging actions to contain activity and conduct network monitoring and intrusion detection analysis using various computer network defense (CND) tools

* Analyze emerging threats and vulnerabilities to aid in the identification of network incidents and support the implementation of new architecture, policies, standards and guidance to address them

* Collaborate alongside senior engineers and subject matter experts (SME) to evaluate and select assessment tools and other cybersecurity technologies to enhance our security solutions

Senior Security Analyst

Forbes Business Council

William Sims is an executive coach, tech visionary, thought leader, disrupter and advocate in the field of Cybersecurity. Against all odds, he overcame systematic barriers that consume most growing up 200% below the poverty line.

His decision to pursue a career in cyberspace transformed into a calling after receiving 500+ job offers from 2018-2022 accumulating to over 50M in salaries. He grew more determined than ever to teach other underrepresented youth how to secure a promising career and future in the age of information technology.

Executive Career Coach

Fiserv

* Coordinated and led large-scale bridge call response activities across 150+ client base interface to address concerns, incident escalations and drive technical remediation for any issues that impact the service to clients

* Performed triage and analyzed raw data sets from Splunk, Crowdstrike EDR, IDS/IPS, AWS, and Proofpoint to identify trends, anomalies and compromise to ensure reliable and accurate ticket analysis, relay and escalation to IBM Resilient SOAR platform

* Conducted real-time analysis on 30,000+ incidents using QRadar SIEM and other network security analytics tools with a focus on managing security events, escalating incidents and identifying false positives

* Developed and delivered daily threat intelligence reports to senior leaders and stakeholders to ensure full transparency of cyber events, incidents and their impact to the organization and clients

Security Engineer I Cybersecurity Incident Response Analyst (CSIRT)

First Data Corporation

* Provided incident response support to conduct network monitoring and intrusion detection analysis to contain suspicious activity using various computer network defense tools

* Analyzed emerging threats and vulnerabilities to aid in the identification of network incidents and support the implementation of new architecture, policies, standards and guidance to address them

* Investigated breaches of policy and successfully resolved 5,500+ incidents ranging from low – critical severity by performing analysis and conducting investigations using various security controls

* Analyzed malware using Anomali ThreatStream from detected user downloads and phishing email links or attachments

* Investigated all phishing emails reported by employees or identified by Proofpoint to confirm impact to the enterprise

Cybersecurity Incident Response Analyst

Michelin

*	Conducted over 3,000+ security investigations using SRR (Search, Review, and Refine) techniques with ArcSight SIEM to segment critical security incidents from falsely triggered alerts   

*	Validated 10+ security alerts generated from the Security Operations Center by performing root cause analysis, both pre and post incident with respect to GDPR and PII regulations on a daily basis

*	Spearheaded the development of an incident management system to ensure Michelin followed a “Follow the Sun” organizational approach by successfully transferring market based incidents to CERT worldwide 

*	Ran crisis simulations to test multiple security incident scenarios and documented the potential impacts to the Michelin ecosystem and developed a response plan for each scenario

*	Managed and coordinated a global communications project with the network team, resulting in the implementation of a web portal for On-Duty hours to comply with SLA regulations impacting 40+ users

*	Created and presented security reports generated from ArcSight, Symantec Endpoint Protection or zScaler to upper management on an ad-hoc basis

Cyber Security Analyst (CERT)

State University of New York College at Plattsburgh

*	Assisted in the 12-18 month construction and design of the Hackerspace for prospective MIS students

*	Reviewed and analyzed raw network captures and data using Wireshark to monitor the network traffic flow 

*	Recruited and managed a team of 6+ interns by developing networking and hardware focused semester projects

Cyber Security Co-director 

*	Performed a daily series of critical onboard diagnostics on state owned devices, drivers, and computers 

*	Serviced over 100+ faculty, staff and student computers to successfully fix any bugs or defects reported 

*	Completed multiple windows image backups using Windows Deployment Toolkit to administer updates

Helpdesk Support Technician

*	Configured pfSense open source firewall software in BSD using Virtual Box

*	Explored intrusion detection system Snort and installed dependency packages

Cyber Security Intern 

NYS Department of Financial Services

*	Reviewed and improved the Data Classification policy
*	Participated in the distribution of tokens to implement Multi Factor Authentication

Cyber Security - Information Technology

Accomplished cybersecurity professional with over 10 years of progressive experience, currently serving in a Lead SOC Analyst role supporting global detection and response operations. Trusted across the following industries–including IT, FinTech, Automotive, Aerospace Defense and Law Enforcement–and by Fortune 50–500 enterprises and a Mag 7 tech giant (Microsoft) to safeguard critical infrastructure and digital assets. Proven ability to lead from the front—driving threat detection, incident response, and threat intelligence initiatives within 24/7 SOC environments.

Adept at analyzing complex datasets to identify anomalies, mitigate threats, and guide remediation efforts in alignment with business risk and regulatory demands. Known for enhancing SOC maturity through scalable processes, actionable KPIs, and continuous improvement frameworks. Skilled in mentoring junior analysts, fostering cross-functional collaboration, and serving as a key escalation point for high-severity incidents. Combines deep technical expertise with strategic awareness to strengthen organizational resilience and cyber defense capabilities.

CORE COMPETENCIES:

- Incident Response
- Security Operations
- System Monitoring
- SIEM/EDR/XSOAR
- CTI & Cyber Threat Hunting
- Cross-Functional Leadership
- Counter Adversary Operations
- Vulnerability & Risk Management

For more information, please don't hesitate to reach out to me directly at wtjsims@gmail.com.
_____________________________________________________________________________________________________

Beyond my extensive professional work experience, I am also the Founder of an AI enabled startup with a noble mission. Our venture Cythority, is laser-focused on equipping the next generation of high school students with invaluable cybersecurity and professional development skills, empowering them to pursue careers in the dynamic realm of cyberspace!

Under the banner of our company, we have crafted a vision and ignited a movement that resonates deeply with our values. Our overarching goal is to bridge the gap in talent and wealth within underrepresented communities by instilling a sense of purpose through early-career exploration.

Through our innovative approach, we are not only nurturing future cybersecurity professionals but also fostering a sense of empowerment and inclusivity.

AWARDS AND ACCOMPLISHMENTS:

- 2023 Forbes Business Council
- 2023 Plattsburgh State University - Off to a Great Start Award
- 2021 Marist University - For the Record Award
- Received 100MM in Salary Offerings since 2018
- EYL University Instructor

taplio

The Battle

Charminta Brown, M.Ed.

William Sims

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?