Valencia College

As Manager of Learning Support Services, I lead a dynamic team of full-time and part-time employees, overseeing the daily operations of the campus Tutoring Center while providing leadership support to the Testing Center and Library. My role is rooted in fostering student success by creating a supportive and resourceful learning environment.

Key Responsibilities and Achievements:

• Supervise staff recruitment, hiring, training, and timesheet management, while strategically managing a $100K budget to allocate funds for instructional technology and learning materials that support diverse learning modalities.

• Partner with faculty and academic departments to align services with course curricula, develop standardized operating procedures, and ensure the effective utilization of course materials.

• Collaborate with high schools to organize events and programs, promoting dual enrollment, degree attainment, and accelerated training opportunities for prospective students.

• Played a pivotal role during the COVID-19 pandemic by leading a work placement initiative, and securing employment opportunities for over 20 Federal Work Study students on the Online Tutoring platform.

Learning Center Manager

Brown Joy

As the founder and owner of Brown Joy, I am on a mission to bring positivity to the world through our unique affirmation stickers. Designed in the likeness of children of color, our stickers promote positive self-esteem and help children feel seen and valued.

I oversee all aspects of the business, from product design and development to marketing and community partnerships. My goal is to collaborate with organizations and businesses that want to uplift the children they serve by offering products that reflect diversity and inclusivity.

Through Brown Joy, I strive to spread joy one sticker at a time, creating lasting impacts for children and the communities we touch.

Founder & Owner 

BrandResumes

I empowered clients to achieve their career goals by equipping them with the tools, skills, and confidence needed for successful job searches and career advancement. My work focused on enhancing clients’ marketability, improving their job readiness, and positioning them for long-term success.

Key Responsibilities and Achievements:

• Guided clients through the development and refinement of resumes, cover letters, and LinkedIn profiles, while providing resources and strategies for effective interviewing, salary negotiation, and overall career confidence.

• Designed and delivered professional development courses, including engaging presentations, articles, videos, and interactive activities, to prepare clients with practical job readiness skills and techniques.

• Conducted in-depth assessments via face-to-face, telephone, and virtual interviews to identify client needs and provided ongoing support through personalized email correspondence during the job search process.

•Advocated for clients seeking promotions and new opportunities by addressing barriers to success and offering actionable solutions.

• Collaborated with teams across four departments to create career coaching and interview preparation content, driving awareness and increasing monthly service sales.

Career & Lead Interview Coach

Florida International University

Lead cross-functional teams to review data and implement effective changes around workforce development, college success, and equitable learning solutions for minoritized users that increased program retention rates 67%

• Designed multiphase learning advising models that encompassed key principles of adult learning theories and learning development solutions for Student Success and Development Programs that enhanced the user experience 93% based on evaluation surveys

• Facilitated the strategic recruitment and onboarding 130+ professional staff to drive academic success and holistic development of program participants with a 98% completion rate

• Supported strategic organizational planning and goal implementation by analyzing quarterly issued program evaluation yielded from participant surveys

• Monitored, evaluated, and leveraged standard training processes and staff resources to track department performance and determine improvement opportunities to enhance onboarding procedures and workplace efficiencies by 54 % as documented in staff survey

Program Manager

•Led department collaboration with faculty chairs and key stakeholders to maintain advising materials such as curricula flow charts and program information sheets for both advising & recruiting of select majors

• Spearheaded student success campaigns to targeted student populations to support progression, leveraging data-driven and holistic interventions to increase program retention rates 56%

• Optimize the student experience, using data to drive improvements across internal and external collaborators to improve outcomes throughout the student journey enhancing participant experience 30%

• Managed a high touch point caseload of 600 advisees utilizing a suite of electronic advising tools in order to support students’ identification of an appropriate major and their retention and on-time graduation sequence

• Taught major exploration courses to help students through the process of self-exploration and career planning, and help students match their interests and skills to an appropriate major and career

• Assisted students in evaluating their abilities, interests, and personality characteristics using tests, records, interviews, and professional sources

• Provide holistic academic advising services to assigned students regarding departmental, collegiate, and University policies and procedures; programs of study; and the development of appropriate academic plans

Program Advisor II

• Developed an assessment strategy to evaluate the success of Career Services Office and programs and to gauge the learning outcomes of a diverse population of 9,000+ students documented in utilizing the center’s resources

• Oversaw strategies for a strong presence for students and employers, leveraging technology and other resources to expanding FIU’s reach in the global marketplace

• Supervised a team of 5+ student career coaches through use the implementation of lesson plans, experiential learning, peer mentorship, and exit interviews

• Oversaw Executive Protégé Initiative (EPI), a professional development program for students and alumni which focuses on networking and career development, obtaining 80% completion rate.

• Facilitated presentations regarding core career developmental competencies such as online job boards, resume writing, interviewing, and negotiating salaries

Research Assistant, Career Services 

✨ My life’s purpose is to help people see the abundance and greatness within themselves. I carry out this purpose through several roles:

🧡 Founder, Brown Joy, LLC
As the founder of Brown Joy, our mission is to uplift the world through affirmation stickers designed in the likeness of children of color. We promote inclusivity and positivity, spreading joy one Brown Joy sticker at a time.

📚 Higher Education Leader
With over 10 years of experience in higher education, I have led teams of over 50 employees. My leadership style focuses on empowering my team to not only excel in their current roles but also prepare for future opportunities. I am deeply committed to the holistic success of students, ensuring they thrive academically, socially, and professionally.

📝 Interview and Career Coach
I am passionate about helping people articulate their strengths and build confidence to achieve their career goals.

🌟 Community Leader
I am an active community leader in Central Florida, serving as a board member and volunteering for initiatives empowering and uplifting positive change in the region.

😊 I truly believe that everything I touch turns to gold because of the power of love and positivity I carry within me. I love connecting with people and organizations to learn about and celebrate the greatness within everyone. I look forward to connecting with you!

Charminta Brown, M.Ed.

Fox Rothschild LLP

Senior Client Development Manager

Fisher Phillips

Client Development Manager

Southeastern Surveying and Mapping Corp.

Marketing Manager

Marketing Bodega

CEO| Founder

Ocean Sotheby's International Realty

Key Responsibilities
~Lead the company’s marketing and strategic planning and brand position in order to ensure that all marketing functions and activities are carefully aligned and support the company’s overarching and well defined creative vision; this will include branding/positioning; paid advertising campaigns in print and online; media planning; public relations; social media; and the development of self-service products and applications to fulfill marketing jobs efficiently and easily.

~Serve as a thought leader and strategic partner to the President/CEO; responsible for maintaining the company’s marketing vision and execution.
~Proactively collaborate with brokerage managers and sales agents to obtain a full understanding of their unique marketing needs; visit each market area throughout the year.
Influence and communicate effectively across all functions of the organization in order to educate on marketing plans and tools, gain trust and credibility and encourage enthusiastic support for the vision and marketing priorities.
~Efficiently select and manage key agencies and departmental expenses and marketing budgets.
Maintain a thorough understanding of all Brand marketing materials that originate from Sotheby’s International Realty Affiliates LLC (SIRA); Customize materials when needed to meet local marketing needs.
~Research competitive landscape and stays current on the advertising and positioning of competing brands; plays central role in developing points of difference between our brand and others.
Ensure department resources are best positioned to meeting the needs of the company.
~Oversee communications with all media groups.
~Architect and drive the online interactive marketing infrastructure, including self-service marketing products.
~Establish and maintain marketing policies, procedures, and marketing budget.

Director Of Marketing And Development

Islamorada Resort Company

Marketing:
•	Actively ensure website content is current
•	Work with Public Relations company for strategic goals
•	Design collateral material for local marketing initiatives
•	Plan and execute events for local marketing initiatives
•	Design and develop a loyalty program based on current market trends
•	Continually evaluate market competition

Human Resources:
•	Analyze wage and salary reports and data to determine competitive compensation plans
•	Professional consultation and direction in the areas of employee relations
•	Direct all recruiting and employment activities
•	Direct all training activities and facilitate leadership, customer service and safety seminars
•	Site visits to the four resorts to solve issues and drive business results
•	Investigate Employee Relations cases to ensure all are managed and solved within a timely manner
•	Developed and oversee a J1Visa Intern program
•	Payroll Management for all properties

Area Marketing Director

Morris|Hardwick|Schneider

While leading our Client Relations team, I focused on sales and business development, client acquisition and retention over a 14 state territory. Assisting the Managing Partners in strategic planning as well developing and maintaining the firm’s brand identity and position in the marketplace.

•	Responsible for sales and business development for 60 retail offices within a 14 state territory
•	Identify industry trends to create new sales opportunities
•	Responsible for turning negative ROI offices to 30% ROI 
•	Served as a liaison between Managing Partners, attorneys and clients to achieve client   satisfaction and retention
•	Directed a large sales team 
•	Responsible for firm planned events including tradeshows, client appreciation events, golf tournaments and conferences
•	Served on multiple professional boards and associations to expose firm brand within the marketplace
•	Prepared monthly client reports to track and generate business opportunities
•	Initiated implementation of VIP client marketing strategies
•	Lead Customer service internally and externally training
•	Facilitated training classes and mastermind groups for clients to build relations and business

Director of Client Relations

Nikki Griffin is a Marketing and Brand Management professional and a nationally recognized speaker and trainer. She holds a Bachelors in Organizational Leadership and multiple Certificates in Paralegal Studies, Customer Service Training, and Leadership Development. 

Her professional focus has been developing and managing creative marketing and business development campaigns to increase market share and brand awareness. With over 20 years of experience in marketing and organizational behavior, Nikki understands what it takes to assist businesses to L.E.A.P., Lead, Engage, Advance, People.

Nikki has lived and worked on both coasts of the United States. She approaches life and work with passion, authenticity, and truth to help others blaze their own trails. She believes that if a person or business does not tell their own story, then someone else will tell it for them.

taplio

The Battle

Charminta Brown, M.Ed.

Nikki Griffin

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