Valencia College

As Manager of Learning Support Services, I lead a dynamic team of full-time and part-time employees, overseeing the daily operations of the campus Tutoring Center while providing leadership support to the Testing Center and Library. My role is rooted in fostering student success by creating a supportive and resourceful learning environment.

Key Responsibilities and Achievements:

• Supervise staff recruitment, hiring, training, and timesheet management, while strategically managing a $100K budget to allocate funds for instructional technology and learning materials that support diverse learning modalities.

• Partner with faculty and academic departments to align services with course curricula, develop standardized operating procedures, and ensure the effective utilization of course materials.

• Collaborate with high schools to organize events and programs, promoting dual enrollment, degree attainment, and accelerated training opportunities for prospective students.

• Played a pivotal role during the COVID-19 pandemic by leading a work placement initiative, and securing employment opportunities for over 20 Federal Work Study students on the Online Tutoring platform.

Learning Center Manager

Brown Joy

As the founder and owner of Brown Joy, I am on a mission to bring positivity to the world through our unique affirmation stickers. Designed in the likeness of children of color, our stickers promote positive self-esteem and help children feel seen and valued.

I oversee all aspects of the business, from product design and development to marketing and community partnerships. My goal is to collaborate with organizations and businesses that want to uplift the children they serve by offering products that reflect diversity and inclusivity.

Through Brown Joy, I strive to spread joy one sticker at a time, creating lasting impacts for children and the communities we touch.

Founder & Owner 

BrandResumes

I empowered clients to achieve their career goals by equipping them with the tools, skills, and confidence needed for successful job searches and career advancement. My work focused on enhancing clients’ marketability, improving their job readiness, and positioning them for long-term success.

Key Responsibilities and Achievements:

• Guided clients through the development and refinement of resumes, cover letters, and LinkedIn profiles, while providing resources and strategies for effective interviewing, salary negotiation, and overall career confidence.

• Designed and delivered professional development courses, including engaging presentations, articles, videos, and interactive activities, to prepare clients with practical job readiness skills and techniques.

• Conducted in-depth assessments via face-to-face, telephone, and virtual interviews to identify client needs and provided ongoing support through personalized email correspondence during the job search process.

•Advocated for clients seeking promotions and new opportunities by addressing barriers to success and offering actionable solutions.

• Collaborated with teams across four departments to create career coaching and interview preparation content, driving awareness and increasing monthly service sales.

Career & Lead Interview Coach

Florida International University

Lead cross-functional teams to review data and implement effective changes around workforce development, college success, and equitable learning solutions for minoritized users that increased program retention rates 67%

• Designed multiphase learning advising models that encompassed key principles of adult learning theories and learning development solutions for Student Success and Development Programs that enhanced the user experience 93% based on evaluation surveys

• Facilitated the strategic recruitment and onboarding 130+ professional staff to drive academic success and holistic development of program participants with a 98% completion rate

• Supported strategic organizational planning and goal implementation by analyzing quarterly issued program evaluation yielded from participant surveys

• Monitored, evaluated, and leveraged standard training processes and staff resources to track department performance and determine improvement opportunities to enhance onboarding procedures and workplace efficiencies by 54 % as documented in staff survey

Program Manager

•Led department collaboration with faculty chairs and key stakeholders to maintain advising materials such as curricula flow charts and program information sheets for both advising & recruiting of select majors

• Spearheaded student success campaigns to targeted student populations to support progression, leveraging data-driven and holistic interventions to increase program retention rates 56%

• Optimize the student experience, using data to drive improvements across internal and external collaborators to improve outcomes throughout the student journey enhancing participant experience 30%

• Managed a high touch point caseload of 600 advisees utilizing a suite of electronic advising tools in order to support students’ identification of an appropriate major and their retention and on-time graduation sequence

• Taught major exploration courses to help students through the process of self-exploration and career planning, and help students match their interests and skills to an appropriate major and career

• Assisted students in evaluating their abilities, interests, and personality characteristics using tests, records, interviews, and professional sources

• Provide holistic academic advising services to assigned students regarding departmental, collegiate, and University policies and procedures; programs of study; and the development of appropriate academic plans

Program Advisor II

• Developed an assessment strategy to evaluate the success of Career Services Office and programs and to gauge the learning outcomes of a diverse population of 9,000+ students documented in utilizing the center’s resources

• Oversaw strategies for a strong presence for students and employers, leveraging technology and other resources to expanding FIU’s reach in the global marketplace

• Supervised a team of 5+ student career coaches through use the implementation of lesson plans, experiential learning, peer mentorship, and exit interviews

• Oversaw Executive Protégé Initiative (EPI), a professional development program for students and alumni which focuses on networking and career development, obtaining 80% completion rate.

• Facilitated presentations regarding core career developmental competencies such as online job boards, resume writing, interviewing, and negotiating salaries

Research Assistant, Career Services 

✨ My life’s purpose is to help people see the abundance and greatness within themselves. I carry out this purpose through several roles:

🧡 Founder, Brown Joy, LLC
As the founder of Brown Joy, our mission is to uplift the world through affirmation stickers designed in the likeness of children of color. We promote inclusivity and positivity, spreading joy one Brown Joy sticker at a time.

📚 Higher Education Leader
With over 10 years of experience in higher education, I have led teams of over 50 employees. My leadership style focuses on empowering my team to not only excel in their current roles but also prepare for future opportunities. I am deeply committed to the holistic success of students, ensuring they thrive academically, socially, and professionally.

📝 Interview and Career Coach
I am passionate about helping people articulate their strengths and build confidence to achieve their career goals.

🌟 Community Leader
I am an active community leader in Central Florida, serving as a board member and volunteering for initiatives empowering and uplifting positive change in the region.

😊 I truly believe that everything I touch turns to gold because of the power of love and positivity I carry within me. I love connecting with people and organizations to learn about and celebrate the greatness within everyone. I look forward to connecting with you!

Charminta Brown, M.Ed.

• Provide confidential academic advising to ensure that students receive the individual attention they need to succeed before entering a program. 
• Lead the development and monitoring of academic plans to assist students with timely graduation and supports the University's retention and graduation initiatives. 
• Serve as project lead in special projects related to student-departmental initiatives.
• Utilize technology to manage a caseload of advisees to support students, identification of an appropriate major and their retention and on-time graduation in the identified major.
• Respond to student messages, inquiries and requests in a timely manner.
• Provide academic advising and guidance to prospective FIU students (both on campus and at prospective student events that occur off-campus) and current students who are considering change of major.
• Educate advisees on how to access resources, technological tools and relevant policies and procedures.
• Provide general career advising to students to help them plan for employment and/or future education.
• Help facilitate career-readiness through appropriate referral to available resources and coordinates career development and readiness initiatives with campus partners.
• Conduct targeted outreach campaigns to improve retention and graduation rates. 
• Act as a student advocate, identifying potential roadblocks to success and escalating those road blocks for resolution.
• Work with at-risk student populations and additional cohort projects.
• Serve as Academic Athletic Liaison and handle all advisement activities for student athletes. 
• Serve as redirection specialist for students who are not making progress towards degree.

Academic Advisor III

•	Manage a caseload of Dietetics and Nutrition students to support them in identifying an appropriate major and ensure that students receive the individual attention they need to succeed before entering a program.
•	Provide academic advising and guidance to prospective students (both on campus and at prospective student events that occur off-campus) and current students who are considering changing their major. 
•	Lead the development and monitoring of academic plans within the program to assist students with timely graduation and support the University's retention and graduation initiatives. 
•	Teach students how to access university resources, technological tools and relevant policies and procedures.
•	Serve as project lead in special projects related to college-wide student success initiatives.
•	Provide individual career counseling to help students plan for employment and/or future education. 
•	Help facilitate career-readiness through appropriate referrals to available resources and coordinate readiness initiatives with campus partners. 
•	Work with at-risk student populations and additional cohort projects. 
•	Review and process the department’s graduation certification for students.
•	Serve as Academic Athletic Liaison and handle all advisement activities for student athletes in the department. This includes processing mid -term and annual NCAA Progress Toward Degree forms.
•	Coordinate curriculum / requirement updates for degree audits, major maps, transfer guides.
•	Review and approve all departmental transient approvals, excess credit petitions, and change of major requests.

Academic Advisor II

•	Provided ongoing assistance to Dietetics and Nutrition students in support of their academic success as measured by retention and on-time graduation.
•	Met with active students individually to discuss their degree program requirements, term schedules, academic policies, and procedures.
•	Represented the college and program by assisting with academic advising at student-related events such as: new student orientation, transfer / admission fairs and recruitment events.
•	Served as the programs point-of-contact for prospective students, University, and community partners.
•	Reviewed admissions applications to determine admissibility of undergraduate applicants. 
•	Utilized data analysis to identify barriers of student success and monitored progress of program goals.
•	Organized and facilitated the Dietetic Internship Workshop to ensure student success in attaining an accredited internship.

Academic Advisor I

•	Responsible for timely submission of grant applications and ensuring all applications met agency and university guidelines. 
•	Worked directly with principal investigators to develop proposal budgets, in accordance with the needs of the research plan, agency and institutional requirements. 
•	Coordinated active grant management, including submission of progress reports, non-competing applications, renewal/continual amendments, ensuring timely submission of technical reports, just-in-time submissions, no-cost extensions, and agency required re-budgeting.

Coordinator of Research Programs

Kaplan University

•Assisted students with decision-making, problem-solving, goal-setting, attainment strategies, and made appropriate recommendations and or referrals. 
•Facilitated student independence and learning via the advisement relationship and interactions. 
•Communicated and coordinated with academic departments regarding student requirements. 
•Made recommendations on application of transfer credits towards degree requirements.

Academic Advisor, School of Business

New Renaissance Middle School

•Adapted teaching methods and instructional materials to meet students’ varying needs and interests. 
•Instructed through lectures, discussions, and demonstrations in Reading. 
•Prepared, administered, and graded tests and assignments in order to evaluate students’ progress.

Reading Teacher

Results-driven Higher Education professional with an outstanding track record in ensuring student success. Expertise in course selection, degree pathways, career options and recommending strategies to eliminate roadblocks that impede success. Proactive project leader with strengths in caseload management, student rapport, team collaboration and communication.

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The Battle

Charminta Brown, M.Ed.

Denise Medrano, M.Ed

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