Apizee

Head of Growth

Klaxoon

Director of International Marketing

BGC Partners

Vice President

MF Global

Lehman Brothers

Equity Derivatives Sales

Societe Generale Corporate &amp; Investment Banking

Equity Derivatives Trading

CMO at Apizee

Charles KERGARAVAT

Bouygues Telecom Business

Director SDM, Large Accounts & Public Markets

- Definition of the service and customer satisfaction strategy for business and corporate customers
- Leadership of a team of Service Delivery Managers (SDM) and close collaboration with sales teams to ensure high-quality service
- Definition of service quality and customer satisfaction objectives for the team
- Tracking and analysis of team results to optimize service quality and customer satisfaction
- Development of team skills to improve their efficiency and performance
- Competitive intelligence to anticipate customer needs and adapt to market changes
- Key player in the loyalty of Bouygues Telecom Entreprises' customers by ensuring service quality and customer satisfaction.

Manager SDM, Large Accounts

Business Developer Large Accounts

Bouygues Telecom Entreprises

Responsible for commercial development of Strategic Accounts portfolio in the financial sector, including :
-	development of Bouygues Telecom’s value global proposal (landline, IT and mobile services and offers), 
-	establishment of new markets and partnerships with vendors, integrators, services providers
-	construction of specific value added services dedicated to large accounts, with management of internal teams (presales / marketing / customer relationship…) to achieve customer projects
-	building of high level relationships

Key Account Sales Manager

In charge of mobile products and services portfolio dedicated to french BtoB market (from SMEs to large account). Team management, short and long term analysis and recommandations, transformation & simplification.

Head of Mobile Marketing Products & Services (acting)

Responsible for mobile voice & internet products and services, BtoB market. Market analysis, recommandations, products and services launch,

mobile voice & internet product and market manager

CSC Peat Marwick

Canal + : specific marketing and strategic study on mobile TV concerns (DVBH)

Senior Consultant

Neuf Cegetel

Responsible for the line of services landlines and voice services

Product manager

CAPA Conseil

In charge of channel management studies dedicated to the insurance and banking sector.

Responsible for market studies

Avec une expérience approfondie en gestion de service pour des comptes d'envergure chez Bouygues Telecom Entreprises, mon rôle consiste à définir et mettre en œuvre des stratégies visant la satisfaction et la fidélisation des clients d'affaires et corporatifs. Notre équipe s'engage à offrir un service exemplaire, en étroite collaboration avec les équipes commerciales, pour maintenir des standards de qualité élevés.

Chez Bouygues Telecom  auparavant, j'ai contribué au développement de nouvelles affaires, en élaborant des propositions de valeur globales et en établissant de nouveaux partenariats stratégiques. Mon expertise réside dans l'analyse concurrentielle et l'adaptation aux évolutions du marché, ce qui me permet de prédire et de répondre efficacement aux besoins des clients, renforçant ainsi leur loyauté envers Bouygues Telecom Entreprises.


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Charles KERGARAVAT

Marie-Pierre Wintrebert

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