Nike

DC Operations Manager

Grays Enterprise Inc

* Develop and implement the company's strategic vision and long-term business plan.
 * Identify and evaluate new investment opportunities, including acquisitions, development projects, and partnerships.
 * Analyze market trends and competitive landscape to inform strategic decision-making.
 * Establish and maintain strong relationships with investors, lenders, and other stakeholders.
 * Oversee the company's financial performance, including budgeting, forecasting, and financial reporting.
 * Manage cash flow, optimize expenses, and maximize profitability.
 * Secure financing for acquisitions and development projects.
 * Monitor and manage financial risks.
 * Ensure efficient and effective property management operations.
 * Oversee tenant relations, maintenance, and compliance with all applicable laws and regulations.
 * Implement and improve property management systems and processes.
 * Conduct due diligence, negotiate contracts, and manage the closing process.

Amazon

Responsible for leading, developing, and engaging a team of 6 salaried leaders and 500+ associates

Operations Manager

Agilent Technologies

* Drove significant process improvements across multiple departments, resulting in increased efficiencies and reduced risk.
 * Leveraged project management methodologies to lead key initiatives, including an ERP system (BPCS) changeover.
 * Ensured seamless integration and comprehensive documentation (SOPs/work instructions) during the ERP system changeover.
 * Collaborated with leadership to identify and implement strategic process enhancements.
 * Optimized workflows and supply chain operations.

Business Process Analyst

* Leadership & Development: Mentored, trained, and developed a team of 5 Process Assistants and over 300 hourly associates, achieving a milestone of shipping 100k+ in volume.
 * New Site Launch: Successfully launched the first ARFC in Tennessee, onboarding over 200 associates within the initial 30 days.
 * Quality Improvement: Significantly reduced quality defects from 17k to under 1.5k by establishing and empowering quality ambassadors.
 * Process Optimization: Proactively identified and led process improvement initiatives, utilizing Lean principles to enhance efficiency and productivity.
 * Safety & Compliance: Championed a culture of safety, achieving over 70% team participation in COVID-19 testing and full vaccinations.
 * Quality Subject Matter Expert: Served as a quality subject matter expert, providing guidance and expertise to improve processes and reduce defects.
 * Problem-Solving Subject Matter Expert: Acted as a problem-solving subject matter expert, effectively addressing and resolving complex operational challenges.

Area Manager Problem Solve/Quailty S.M.E

Milwaukee Tool

* Supervise and motivate a team of shipping and picking associates.
 * Schedule and assign daily tasks to ensure efficient workflow.
 * Train and mentor team members on proper procedures and safety protocols.
 * Monitor team performance and provide feedback for improvement.
 * Resolve employee issues and maintain a positive work environment.
 * Oversee the accurate and timely processing of outbound shipments.
 * Ensure compliance with shipping regulations and carrier requirements.
 * Coordinate with carriers to schedule pickups and deliveries.
 * Manage shipping documentation and maintain accurate records.
 * Optimize shipping processes to reduce costs and improve efficiency.
 * Manage the efficient and accurate picking of customer orders.
 * Ensure inventory accuracy and proper storage.
 * Implement and maintain efficient picking strategies and procedures.
 * Monitor picking performance and identify areas for improvement.
 * Utilize warehouse management systems (WMS) to track inventory and order status.
 * Maintain accurate inventory records and conduct regular cycle counts.
 * Monitor inventory levels and report discrepancies.
 * Ensure proper storage and handling of inventory.
 * Identify and implement process improvements to enhance efficiency and productivity.
 * Utilize Lean principles to optimize warehouse operations.
 * Analyze data and generate reports to track performance and identify trends.
 * Ensure compliance with all safety regulations and company policies.
 * Promote a safe working environment and conduct regular safety meetings.
 * Maintain a clean and organized warehouse.
 * Act as a problem solve subject matter expert, effectively addressing and resolving complex operational challenges.

Distribution Supervisor

Radial Inc.

Operations Supervisor

FedEx Express

Ramp Agent

Accelerating Ambitious Individuals' Personal, Entrepreneurial, and Career Growth and Development | Operations Leader | Real Estate Investor |

Passionate about driving operational excellence and delivering results, I am an accomplished operations leader and entrepreneur with a proven track record of success. With a strong background in managing and optimizing business operations, I have consistently led teams to achieve operational efficiency, cost savings, and improved performance.

As an operations leader, I excel in developing and implementing strategies that streamline processes, enhance productivity, and drive business growth. I have a deep understanding of supply chain management, lean methodologies, and continuous improvement principles, which enable me to identify opportunities for optimization and drive operational excellence across all functional areas.

In addition to my expertise in operations, I am also an entrepreneur at heart. leveraging my entrepreneurial mindset, creativity, and strategic thinking. I thrive in dynamic and fast-paced environments, where I can identify develop innovative solutions and drive business growth.

With a strong focus on collaboration and team leadership, I have a proven ability to build and motivate high-performing teams, fostering a culture of excellence, accountability, and innovation. I believe in empowering individuals to reach their full potential and creating an inclusive and collaborative work environment.

Charles A. Gray

Sylvamo

•	Supported departmental operations and objectives in a primarily project-oriented capacity
•	Led the development of the Global Employee Experience and Employee Engagement Roadmap and journey.
•	Assisted with the Community Engagement team as the Well Being Lead.
•	Developed the Global Onboarding process. 
•	Responsible for Employee Engagement vendor selection process.
•	Trained HR to deliver Employee Engagement Pulse Surveys and Action Planning.  
•	Led the administration of the Engagement Surveys to ensure adherence to overall survey timelines, administration plans, and deliverables
•	Coordinated with internal HR Analytics team to produce monthly organizational hierarchy file for Pulse Survey System in order to ensure data accuracy
•	Developed and maintained internal SharePoint website for employee engagement
•	Compiled and analyzed complex information for inclusion in reports or presentation materials, prepares charts, graphs, or tables as necessary
•	Coordinated activities requiring interfacing with individuals both inside and outside the organization, as well as senior management or executives
•	Coordinated and developed training materials
•	Assisted with development of internal process for maintaining user access requests

Global Employee Experience & Engagement Coordinator

International Paper

•	Coordination of Global Employee Engagement Survey Implementation
•	Responsible for "Train the Trainer" development and roll-out
•	Responsible for creating and maintaining internal web-page
•	Facilitated for D&I Forums, Safety Leadership Training, Courageous Conversations and Global Engagement Master Trainer
•	Supported the MyView Survey as a member of the Core Development Team and responsible for keeping team on task with timeline and communications to vendor
•	Safety Champion for Corporate Human Resources and Global Talent Management
•	Worked with cross functional teams to develop engagement plans
•	Responsible for Safe Works System Training and Demonstrations
•	Worked with external vendor for all Global Engagement Survey Platform training, troubleshooting & enhancements
•	Maintained employee access levels within Global Engagement Survey Platforms
•	Responsible for conducting 1:1 Global Engagement Survey training and Report Interpretation
•	Responsible for A3/5S training for our department, Yellow Belt Certified
•	Responsible for safety audits, onboarding and reporting
•	Assisted with coaching for Best Practices for Engagement 
•	Responsible for Global Engagement Survey Training and updates to Administrators
•	Utilized Action Tracker to assist with requests, updates and permissions
•	IP Change Management trained

Engagement Coordinator, Global Employee Engagement 

•	Provided administrative support to Workforce Readiness & Culture Team to include: creating, organizing and maintaining files; travel arrangements, managing calendar, maintaining budget for 3 cost centers and other support duties as required

•	Responsible for managing large projects such as event planning and support for functional training programs
•	Responsible for creating and maintaining internal and external web-pages for multiple groups and functions

•	Also managed 4 department SharePoint sites 

•	Facilitated for D&I Forums, Safety Leadership Training and Global Engagement Survey Master Trainer

•	Supported the Global Engagement Survey as a member of the Core Development Team and responsible for keeping team on task with timeline and communications to vendor

•	Responsible for A3/5S training for our department, Yellow Belt Certified 

•	Certified Facilitation Training

•	Corporate Event Planning

•	2016 CEO Award Recipient 

•	IP Change Management trained

•	2017 Global Award of Excellence Recipient

HR Specialist Global Diversity & Inclusion, Talent Acquisition and Employee Engagement

Cummins Inc.

Key Responsibilities
·Maintain and communicate balanced performance scorecards, information boards, and associated documents for all TBWS teams (Inbound, Outbound, and Support Operations) from 3PL provider.
- Support an effective Team Based Work System for ~ 600 employees, 3 shift service parts distribution operation at the MDC.
- Train shop floor employees, team leaders, and supervisors in the process of conducting team meetings and A3 project planning for all TBWS teams.
- Develop new curriculum, processes, standards, materials, and documentation to support the ongoing TBWS and to ensure compliance with ISO 9000 standards and the organization’s business strategies.
- Ensure that all key performance indicators are on development for each warehouse team.
- Support strategic improvement efforts through the utilization of Lean and 6 Sigma methodologies.
- Improve interaction between supervisors, managers, and hourly associates.
- Provide insight on needed improvements for TBWS and well as Operations processes by conducting shadowing and observations. 
- Worked to identify employee engagement areas of opportunity.
- Created and implemented an employee recognition program. 
- Assist on Kaizen Events as well as 6S projects to provide Visual Management, 5S and Lean guidance.
- Effectively communicate with leads, supervisors, managers, and hourly associates by telephone, in written form, e-mail, or in person.

TBWS (Team Based Work Systems) Coordinator

•	     Responsibilities included managing two high volume N.A. Distributors with order management, pricing requests, export compliance inquiries and Material Planner inquiries.  
•	     Communicated daily with Material Planners, Operations and Plant Managers both domestic and abroad to expedite production schedules, dropship orders, work back orders and located inventory and projected lead times.
•	     Assisted on the Siebel Enhancement and Testing team as well as selected to be the Customer Care Specialist for the Pilot RDC process and Assisted in process implementation for RDC Customer Care functions. 
•	     Sourced emergency parts to help minimize back order lines. 
•	     Recognized 8 out of 10 months for Superior Customer Support.   
•	     Assisted with training and coaching new hires and existing CAS’ and Coordinating Team Building/Birthday Activities. 
•	     Involved in the Customer Care Career Pathing Project and resolved escalated and complex customer questions and complaints. 
•	     Worked on a 6Sigma project for Response Time Improvement with Customer Care.Participated on 4 Six Sigma projects and received Lean Certification in 2008. Yellow and Green Belt 6S certification. Trained all departments on Siebel as well as tested for PeopleSoft software rollouts

Customer Account Specialist

Trane

•	Created and maintained training manuals for commercial leasing and consumer financing programs.   
•	Created monthly leasing program and bank reconciliation reports.
•	Conducted training classes for dealers on how to offer different financial programs to residential and business customers.
•	Responsible for departmental marketing and website maintenance.
•	Prepared monthly finance reports for the Sales and Operations Department.
•	Processed checks, confidential credit applications and expense reports.
•	Maintained calendars, travel itineraries and inventory.
•	Provided support for the Director of Distributor Operations, four Regional Finance Managers, four Business Specialists and two Team Leaders.

New Business Development Specialist

Professional Journey: Throughout my career, I have curated a deep understanding of employee engagement strategies that transcend borders and cultures. I've had the privilege of working with diverse teams, from factory floors to boardrooms, to align engagement initiatives with the organization's broader mission and values.

Key Accomplishments 
Employee Experience Leadership: In my most recent role as an Employee Experience & Engagement Coordinator, I spearheaded numerous initiatives aimed at enhancing the culture, performance, and satisfaction of employees worldwide.  

Core Competencies: Employee Engagement Strategies: My expertise extends to developing and executing employee engagement surveys and action plans, ensuring that insights are translated into meaningful improvements.

Team Building: I excel in creating environments where teams thrive, fostering collaboration, trust, and productivity.

HR Policies & Personnel Investigations: My experience includes managing HR policies and conducting personnel investigations, ensuring fair and compliant workplace practices.

Project Management: I've successfully managed web development and event planning projects, ensuring seamless execution and impactful outcomes.

Data-Driven Decision Making: I'm proficient in leveraging data analytics to gain insights into engagement levels, allowing for informed and impactful adjustments to engagement programs.

Change Management: I've played a pivotal role in managing change within organizations, helping employees adapt to new processes and procedures with minimal disruption.

Global Reach: My work has afforded me insight into the various corners of the globe, allowing me to appreciate the nuances of employee engagement in different cultures and industries.

Driving Results: My ultimate goal is to elevate employee engagement to new heights, contributing to increased productivity, employee satisfaction, and organizational success.

Continuous Learning: In the ever-evolving landscape of employee engagement, I thrive on sharing my knowledge and expertise, collaborating with teams, and helping organizations realize their full potential.

Passion & Vision: My passion lies in making a lasting impact by championing the causes of employee experience and engagement, making workplaces better for everyone.

Let's connect and explore how we can work together to elevate your organization's employee experience and engagement initiatives. Together, we can transform workplaces into spaces where employees not only perform but flourish.

taplio

The Battle

Charles A. Gray

Tee Hunter

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