Nike

DC Operations Manager

Grays Enterprise Inc

* Develop and implement the company's strategic vision and long-term business plan.
 * Identify and evaluate new investment opportunities, including acquisitions, development projects, and partnerships.
 * Analyze market trends and competitive landscape to inform strategic decision-making.
 * Establish and maintain strong relationships with investors, lenders, and other stakeholders.
 * Oversee the company's financial performance, including budgeting, forecasting, and financial reporting.
 * Manage cash flow, optimize expenses, and maximize profitability.
 * Secure financing for acquisitions and development projects.
 * Monitor and manage financial risks.
 * Ensure efficient and effective property management operations.
 * Oversee tenant relations, maintenance, and compliance with all applicable laws and regulations.
 * Implement and improve property management systems and processes.
 * Conduct due diligence, negotiate contracts, and manage the closing process.

Amazon

Responsible for leading, developing, and engaging a team of 6 salaried leaders and 500+ associates

Operations Manager

Agilent Technologies

* Drove significant process improvements across multiple departments, resulting in increased efficiencies and reduced risk.
 * Leveraged project management methodologies to lead key initiatives, including an ERP system (BPCS) changeover.
 * Ensured seamless integration and comprehensive documentation (SOPs/work instructions) during the ERP system changeover.
 * Collaborated with leadership to identify and implement strategic process enhancements.
 * Optimized workflows and supply chain operations.

Business Process Analyst

* Leadership & Development: Mentored, trained, and developed a team of 5 Process Assistants and over 300 hourly associates, achieving a milestone of shipping 100k+ in volume.
 * New Site Launch: Successfully launched the first ARFC in Tennessee, onboarding over 200 associates within the initial 30 days.
 * Quality Improvement: Significantly reduced quality defects from 17k to under 1.5k by establishing and empowering quality ambassadors.
 * Process Optimization: Proactively identified and led process improvement initiatives, utilizing Lean principles to enhance efficiency and productivity.
 * Safety & Compliance: Championed a culture of safety, achieving over 70% team participation in COVID-19 testing and full vaccinations.
 * Quality Subject Matter Expert: Served as a quality subject matter expert, providing guidance and expertise to improve processes and reduce defects.
 * Problem-Solving Subject Matter Expert: Acted as a problem-solving subject matter expert, effectively addressing and resolving complex operational challenges.

Area Manager Problem Solve/Quailty S.M.E

Milwaukee Tool

* Supervise and motivate a team of shipping and picking associates.
 * Schedule and assign daily tasks to ensure efficient workflow.
 * Train and mentor team members on proper procedures and safety protocols.
 * Monitor team performance and provide feedback for improvement.
 * Resolve employee issues and maintain a positive work environment.
 * Oversee the accurate and timely processing of outbound shipments.
 * Ensure compliance with shipping regulations and carrier requirements.
 * Coordinate with carriers to schedule pickups and deliveries.
 * Manage shipping documentation and maintain accurate records.
 * Optimize shipping processes to reduce costs and improve efficiency.
 * Manage the efficient and accurate picking of customer orders.
 * Ensure inventory accuracy and proper storage.
 * Implement and maintain efficient picking strategies and procedures.
 * Monitor picking performance and identify areas for improvement.
 * Utilize warehouse management systems (WMS) to track inventory and order status.
 * Maintain accurate inventory records and conduct regular cycle counts.
 * Monitor inventory levels and report discrepancies.
 * Ensure proper storage and handling of inventory.
 * Identify and implement process improvements to enhance efficiency and productivity.
 * Utilize Lean principles to optimize warehouse operations.
 * Analyze data and generate reports to track performance and identify trends.
 * Ensure compliance with all safety regulations and company policies.
 * Promote a safe working environment and conduct regular safety meetings.
 * Maintain a clean and organized warehouse.
 * Act as a problem solve subject matter expert, effectively addressing and resolving complex operational challenges.

Distribution Supervisor

Radial Inc.

Operations Supervisor

FedEx Express

Ramp Agent

Accelerating Ambitious Individuals' Personal, Entrepreneurial, and Career Growth and Development | Operations Leader | Real Estate Investor |

Passionate about driving operational excellence and delivering results, I am an accomplished operations leader and entrepreneur with a proven track record of success. With a strong background in managing and optimizing business operations, I have consistently led teams to achieve operational efficiency, cost savings, and improved performance.

As an operations leader, I excel in developing and implementing strategies that streamline processes, enhance productivity, and drive business growth. I have a deep understanding of supply chain management, lean methodologies, and continuous improvement principles, which enable me to identify opportunities for optimization and drive operational excellence across all functional areas.

In addition to my expertise in operations, I am also an entrepreneur at heart. leveraging my entrepreneurial mindset, creativity, and strategic thinking. I thrive in dynamic and fast-paced environments, where I can identify develop innovative solutions and drive business growth.

With a strong focus on collaboration and team leadership, I have a proven ability to build and motivate high-performing teams, fostering a culture of excellence, accountability, and innovation. I believe in empowering individuals to reach their full potential and creating an inclusive and collaborative work environment.

Charles A. Gray

- Direct orientation for 5-25 new hires and conduct hands-on training on the standards of work, safety procedures, and best practices.

- Lead and support 2-3 fellow Learning Ambassadors in new hire training process and projects.

- Observe and cross-train 3-5 associates weekly on updated procedures, job responsibilities, and best practices.

- Utilize Dynamic Dashboard to identify 10+ associates who are not up to date on re-certification and retrain as needed.

- Problem-solve ad-hoc issues to support new hire processes, associate scanning privileges, and re-certification training.

- Assist with daily execution and processing of 20 -25 outbound AMZL Go-carts including creating shipping labels and transporting Go-carts into trailers

- Learning Ambassador Award Recognition for Outstanding Ambassador of the Year 2022 and Deliver Results 2022.

- Skillfully trained in eight Key Critical Roles: Pallet Auditing, GTDR, Problem Solve & Problem Solve Hazmat, Non-con Processing, Flow Scanning, Pallet Staging, Outbound Container Load, and Water Spider

Learning Ambassador 

Talend

- Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinars

- Collaborated and completed within an SDR team setting

- Built and refined call scripts; designed email campaigns; created prospecting videos

- Engaged actively in weekly performance reviews and coaching in a team setting with manager

Sales Development Intern

Arise Virtual Solutions Inc.

- Managed all customer support tickets for a well-known retail brand, de-escalating 90% of customer and store-related issues, and completing follow-up calls on resolutions

- Utilized 3-5 systems simultaneously while managing the timeliness of calls, creating online orders, answering questions, and documenting tickets using Salesforce

- Maintained a monthly Quality Performance score of 85% - 96% and Commitment Adherence of 95% each month demonstrating professionalism, patience, and thoroughness in handling customers' specific concerns.

Independent Call Center Agent

Dressbarn

- Increased sales by 3 - 9% by creating merchandise shops to reflect color stories and customer lifestyle needs while assisting customers with personal styling needs to increase sales.

- Reviewed and analyzed daily departmental sales reports to strategize goal setting and problem-solve slow-moving merchandise to increase KPIs while prioritizing and executing merchandising projects.

- Increased sales to over 50% through the selling of products while overseeing closing and liquidation procedures for the Dressbarn, Austell, GA store.

- Directed and led the sales team to achieve $15k—21k+ weekly sales while having a customer conversion rate average of 34%

- Participated in quarterly in-store and out-of-store fashion events to increase customer awareness of products and services and build community outreach.

- Initiated partnership with American Intercontinental University during career day to recruit, interview, and hire graduates from their fashion program as entry-level management positions.

- Partnered with local Atlanta CEO of Greer Business Solutions to speak at a networking event and provide tips on fashion and style while wardrobing CEO with her own outfit for the event.

- Store location was in the top five in sales dollars, customer conversion, and dollar per transaction during the last quarter of 2019.

Store Manager

- Assisted store managers to drive daily sales and profit growth by ensuring personalized service to each customer.  Analyze departmental sales goals and make decisions on merchandise placement. Motivate and develop 6- 8 sales staff to reach their full potential and individual sales goals.

- Increased sales dollars of the Career Department from 3% to 8% by implementing merchandise directives and creating an attractive visual presentation in high-traffic areas

- Provided ongoing training and development to 6-8staff members to improve knowledge and awareness of register procedures and handling of customer transactions

- Complete weekly in-store promotional directives, price changes, and signage promptly to reflect corporate marketing strategy and increase customer awareness of store activities

-Build community awareness by conducting  quarterly workshops on professional dress attire for various organizations

Assistant Store Manager

Clark Atlanta University

- Taught 20-23 students the essential concepts of mathematical calculations to analyze and interpret business data and profitability for retail establishments

- Increased students' knowledge on how to compare sales trends and productivity for various retail stores and created a quarterly buying plan for a retail store with specific Key Performance Indicators (KPI) for each department and projected monthly and yearly sales goals

- Educated students on consumer behavior and methods of communications to reach the ideal target market while comparing private labels and brand label merchandise in the various retail formats

- Averaged an 85-90% attendance rate and  students learned critical thinking skills to solve business-related issues

Adjunct Professor

It's Fashion

- Assisted store manager in operational standards and compliance with company policies and procedures. Supervise part-time sales associates while providing coaching and training. Maintain visual presentation of the sales floor including displays and fixtures for Men’s, Plus Sizes, Juniors, and Accessories Departments.     
         	                          
-Enhanced visual presentation and increased Units Per Transaction for the Shoes/Handbags department by adding wallets to coordinate with the display theme

-Processed new shipments and completed markdowns in a timely manner to generate increased sales and new product awareness

- Complied with policies and procedures to maintain operational standards and protect company assets  including opening/closing procedures, bank deposits, maintaining sales audit paperwork,  stock management, and loss prevention audits

Part-time Assistant Manager

Bauder College

Taught classes in various methods of fashion retail, visual merchandising and promotions in the Fashion Merchandising Associate and Bachelor program.

- Enhanced the students learning experience by utilizing team-building activities, field trips, and in-class speakers to create an interactive classroom environment 

- Academic Advisor: Assisted students with career and course alternatives while creating students' quarterly class schedules, and maintaining students' files 

- Participated in the Fashion Merchandising Advisory Board to collaborate on the students’ learning skills for employment opportunities with industry professionals

- Assisted in the revision of the Program Outcomes and Student Learning Outcomes for the Fashion Merchandising  Program to produce measurable learning goals

College Instructor

Liz Claiborne Outlet Store

- Managed daily business operations of a store generating over $1.2 million dollars in sales including control of expenses, sales performance, execution of policies and procedures, and visual merchandising while providing ongoing training and development to staff members in a fast pace environment.

- Handled additional store-level human resources needs including hiring/recruiting staff members, payroll processing, weekly schedules, performance development, and terminations

- Completed onboarding process, maintained new hire paperwork, ensured all employee files were kept confidential, up-to-date, and completed in a timely manner

- Collaborated with Human Resource Manager and District Manager to discuss conflict/resolution issues, created and implemented disciplinary action documents

- Analyzed projected sales trends and identified ways to drive sales generation and ensured action steps were taken to achieve Key Performance Indicators goals including Units Per Transaction, Average Dollar Sales, and Customer Conversion

- Trained and developed, staff members including supervisors and sales associates to increase their efficiency, productivity, and full potential

- Ensured ongoing process of coaching, training, and conflict resolution to meet company goals and expectations

-  Maintained visual presentation and merchandising standards 

-  Monitored supplies and operational expenses to increase profit margin

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ― Maya Angelou

At the heart of every relationship is the underlying question, “How did that person make me feel?”

As a customer success professional, I am obsessed with making my customers feel valued and appreciated by providing a personable and high-quality experience that focuses on the customer’s needs and goals. 

As a project manager, I thrive in a fast-paced work environment while prioritizing tasks, meeting deadlines, and monitoring productivity.

As a trainer, I transform the learning experience that educates and enhances the team members' confidence.  I provide value and information that increases understanding, skills, and success.

As a leader, I am resourceful and maintain operational integrity and decision-making to streamline workflow processes and implement solutions. I utilize key performance indicators to drive results that align with the company's goals and core values.

taplio

The Battle

Charles A. Gray

Ronda Anderson, MA

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