Charlene Li Keynote Speaker & Strategic Advisor

Quantum Networks Group

Founder & CEO

100 Coaches Agency

100 Coaches brings together the world’s leading executive coaches, top business thinkers and best leaders with the common purpose to prepare, develop, and energize inspired leaders for the future.

100 Coaches was launched in 2016 by world-renowned educator and leadership coach Marshall Goldsmith as a network to learn and collaborate and ultimately ‘Pay It Forward.’ The agency specializes in connecting the world’s best coaches with top leaders that best fit their needs. 

As a certified Stakeholder-Centered Coach, I focus on supporting leaders through disruptive transformations and ensuring we establish clear success measures to track and report on our progress to your key stakeholders. I provide a money-back guarantee that we get results!

Executive Transformation Coach

LinkedIn

Named a LinkedIn Influencer when the program launched in 2012 and was named one of the LinkedIn Top Voices: Company Culture in April 2022 which highlights 10 must-follow thought leaders covering how to build great workplaces, develop talent and cultivate inclusive cultures.

LinkedIn Top Voices

Member of YPO San Francisco Gold and YPO Global One Chapters.

Member

Member of YPO San Francisco Gold and YPO Pacific One chapters. Served on the Pacific Regional Regional Executive Board, the Membership Committee of YPO Pacific One, and the YNG+ Taskforce.

Regional Executive Board, Pacific Region

PA Consulting

As the leader of our research group, I set the agenda for our thought leadership focused on cross-sector issues facing leaders. 

PA is the innovation and transformation consultancy that brought the home pregnancy test and the Sydney Opera House to life – alongside thousands of other ingenious solutions as every day and monumental. We believe in the power of ingenuity to build a positive human future in a technology-driven world.

Chief Research Officer

Altimeter, a Prophet Company

I helped leaders thrive with disruption as a Senior Fellow at Altimeter which I founded and was acquired by Prophet in July 2015. 

I have written or co-authored six books, including "Groundswell: Winning In A World Transformed By Social Technologies"​, the New York Times bestseller, "Open Leadership"​, "The Engaged Leader", and my latest book, "The Disruption Mindset".

My current research includes leadership, digital strategy, employee experience, and creating growth and innovation cultures.

Founder & Senior Fellow

I helped leaders thrive with disruption, especially new technologies that impact their strategies and organizations. I did this through the research and consulting work we did at Altimeter Group, which I founded and where I was the CEO.

Jumpshot Inc

Served on the Jumpshot Board of Directors and the Audit Committee. I'd been following Jumpshot for over two years and joined the board because they provide deep insight into customer journeys while adhering to the strictest protocols around personally identifiable information (PII).

Board Member

Forrester Research

Research and analyze how media companies and marketers use technology to improve their business strategies and practices. Research topics include social technologies, searcn marketing, marketing mix, digital marketing growth, online recruitment and online classifieds, social networks, portals (like AOL, MSN, and Yahoo!), local media, especially newspapers.

Principal Analyst

Led the Media and Marketing research team, ranging from 7-10 analysts and research associates. Responsible for all research produced by the analysts, as well as liasons with the sales force.

Research Director

Industry analyst covering Internet advertising, online recruitment, online promotions, and portals. Also looked at newspaper publishing strategies.

Senior Analyst

Community Newspaper Company

Created the Internet publishing division of CNC. Wrote original business plan and obtained funding from Fidelity Investments, the parent company. Put 200 individual towns and cities online at www.townonline.com, which included 120 community and daily newspapers (total circulation 1+ million). Won two EPpy awards for best local site and best commercial product (for the online recruitment site). Also held positions on the Newspaper Association of America's online publishing advisory board.

Internet Publisher

I catalyze transformation as an expert on disruptive transformation strategy and leadership. I'm an entrepreneur and NY Times bestselling author and have seen business, society, and the world undergo seismic changes. My work includes writing books, speaking, advising, and coaching companies and their leaders and I've worked with 14 of the Dow Jones 30 companies. 

I help leaders and their organizations in three ways: 

1) Research, Writing, and Streaming: I share my research and thinking through books and articles. I stream weekly here on LinkedIn, usually Tuesday at 9 am PST. I research and develop strategies for disruptive innovation, leadership in challenging times, and the impact of generative AI on the future of work. I was named one of LinkedIn's Top 10 Voices on Company Culture in 2022. 

2) Speaking and Workshops: From conference keynotes to intimate executive gatherings, my speeches and workshops educate and identify specific actions people can take to start making the future a reality today. Peppered with relevant examples, I tailor the content for every audience. I love creating "a-ha" moments when the audience sees what is possible in the future and has the confidence to take the next step.  I specifically emphasize the importance of relationships, empathy, and wisdom in leadership and transformation. Partial client list and appearances include Adobe, Banfield, Cloudera, Coty, Genesys, KPMG, Novartis, Oracle, Providence Health, SAP, SxSW, TED, Tony Robbins, US Navy, Verizon, Workplace from Meta, World Business Forum, and the World Economic Forum.  

3) Advisory and coaching. I take on a few select advisory and coaching clients a year, typically on a retainer basis. My advisory work addresses specific transformation challenges facing an organization, from shifting strategic focus to driving culture change. In my coaching, I work with people who are already great leaders and support them in leading disruptive, transformative change using a stakeholder-centered coaching approach developed by Marshall Goldsmith. Clients have included: Adobe, IBM, Microsoft, Southwest Airlines,

Charlene Li

The Computer Manager, Inc

Office management, customer service and support, social media marketing, HR facilitation (job posting logistics + interview scheduling), "and more".

• Reviewed miscellaneous sticky notes, suppliers, and documentation to create a formal Office Manager's Handbook.

• Revised Employee Handbook for location changes (following company move), company holidays, and inclusive language.

• Updated ongoing online location search listings for company (following company city move); also clarified company type (niche software development vs computer hardware).

Office Manager

Daughters of the American Revolution

(June 2022-June 2024)
Revitalizing chapter for growth and participation in advance of the United State's semiquincentennial (250th) celebration in 2026.

Chapter Regent [President] for Bremerton/Kitsap (Volunteer)

Four day living history event portraying 1775-1783; founded 2015.

• Networking and coordinating with the Festival Executive Board, living historians, volunteers, and DAR state leadership and membership.

• Curation of mobile museum, hands-on and visual education displays incorporating fiber arts, fashion, period food & drink, genealogy, Founding Mothers, colonial military and maritime life, diversity, and social history.

• Annual coordination of DAR speakers (2-5 varying daily) and booth volunteers. Also liaised with two deaf speakers sharing our booth and stage.

• Grassroots and display marketing for Festival at regional community and DAR events.

State Liaison to Festival Advisory Board - NW Colonial Festival (Volunteer)

Research and perform ongoing development and presentation of programs and workshops throughout the state; 6-8 presentations given annually.

Presentations include:
• DAR committee interests & requests
• Men's & women's colonial fibers and fashions
• Colonial-era wigs
• Betsy Ross
• The economic and cultural impact of tea
• World influences in late-18th century North America; diversifying beyond the original 13 British-held colonies

State Speakers Staff [Public Speaker] (Volunteer)

Leadership volunteer in various capacities for this 501(c)(3) non-profit women’s service organization with ~190K+ members worldwide; 2300+ members in Washington State.

2020 - Initiated, researched, and developed brochure for Specialty Genealogy about documenting Colonial German-American ancestors.

Member/Volunteer

• Americanism
• Conservation (x2)
• DAR Museum Outreach
• Insignia
• Junior Membership (see breakout listing below)
• Literacy Promotion
• Membership Publicity
• Pages (x2) - Managed behind-the-scenes team (2-27) for quarterly meeting sessions.
• Protocol
• State Conference (x2) - 4 day event for 250-350 people with widely variable meal counts.

State Committee Chairman, Vice Chairman, or Liaison [13 Administrations] (Volunteer)

Regional liaison for 6 states: AK, ID, MT, OR, WA, WY.

• Americanism - Citizenship & outstanding naturalized citizen recognitions.
• Junior American Citizen (x2) - K-12 student contest with 7 categories.
• Literacy Promotion
• Membership

National NW Division Committee Vice-Chairman [5 Administrations] (Volunteer)

Recorded, transcribed, and disbursed minutes for 3 sets of meetings (Restricted Funds & Trust Endowment, Exec Board, Full Delegation) held 3x per year; 2 Board meetings + Annual (multi-day) State Conference.

State Recording Secretary | Executive Board Member | Restricted Funds Committee Member (Volunteer)

• Coordinated team of 16 chapters in 6 counties.

• Reset Council budget from red to black.

• Managed 3 regional events:
.. .. 1. A luncheon (100+ attendance) honoring military service past & present.
.. .. 2. A formal wreath laying ceremony at University of Washington in honor of George Washington; multiple organizations involved.
.. .. 3. A vintage ice cream social fundraiser.

• Established local leadership workshop discussions three times a year.

President, Greater Seattle DAR Regents Council (GSDARRC) (Volunteer)

Chaired Annual Meeting at State Conference.

President, Washington State Officers Club (Volunteer)

Completed first full review of state bylaws in 15 years. Revised and updated policies & procedures per current practice; required researching past state and national reporting timelines and processes.

Appointed Member, Washington State Bylaws Committee (Volunteer)

• Raised $9000 in profits through fundraising, doubling donations from our state. National committee funds pool to support projects and salaries at 6 schools.

• Researched and compiled a 75-year history of committee within the state as part of a national commemorative project.

• "2003": Co-chair, Nat'l Junior Doll Project fundraiser: Costume Coordinator. Researched styles and fabrics, and drafted dress and sleeve patterns for handmade porcelain doll based on an 1830s pioneer missionary. Funds supported projects at two schools.

State Chairman - Junior Membership (Volunteer)

• Editor for 10-16 page quarterly state newsletter (also 2006-2008); wrote, photographed, & edited submitted entries. Produced printed newsletters for 200+ subscribers (some paid, some complementary) for less than half the 2 year budget.

• Disbursed and collated mail and end of year evaluations to chapters and committee chairs.

State Corresponding Secretary | Executive Board Member | Restricted Funds Comm. Member (Volunteer)

Revitalized chapter and member engagement from death spiral to membership success. Post-stabilization, succeeding administration gained 43 new members, a 35% increase.

• Researched via period sources such as Godey's Ladies' Book, and regional periodicals and newspapers at the Library of Congress in preparation for the Summer 1998 costume exhibition.

• Photographed 92 baby bonnets for basic insurance record.

DAR Museum Intern - Costumes & Clothing

West Sound Workforce

• Reception and sole front-line administrative support for personal and commercial property & casualty insurance company with two locations. Assessed client and company queries, routed calls, collated meeting agendas and final commercial proposals, sorted/scanned/distributed mail/email, data entry of incoming mail, mass mailing.
• Reception, patient scheduling, and cashiering for sole practitioner doctor's office.

Professional Temp (Skilled Administrative Support)

AP | Hall & Company

Professional liability insurance firm specializing in architects and engineers. (*First month was as a temp.)

• Keyed ~110 new applications and contacts into two databases in one month. Set up varying new policy lines for clients as directed by producers.

• Calendared 250-300 monthly prospective client contacts for producer team.

• Compared and updated database contact information of ~600 industry professionals for one department.

• Answered phones (reception) and routed calls of prospective and existing clients. 

• Sorted, scanned, and delivered mail and A/R checks.

• Facilitated delivery of Commercial Property & Casualty policies and endorsements to clients.

• Revised and/or created missing sections within Admin training manuals.

Administrative Support Associate

Assignments lasting 6+ months have separate, more detailed entries.

• Manufacturer order entry and proofing -- custom office furniture; chemical manufacturing

• Data entry and management -- keyed 3000+ credit card numbers (and affiliated contact information) from Quicken into new, industry-specific database

• Customer service -- general reception; customer orders, queries, and follow-ups

• Event registration packet preparation for ~100 vendors

• Filing, general office

Professional Temp (Order Clerk, Data Entry, Administrative Support)

Product line reduction compelled downsizing this international manufacturing company's local site to one-third of the building.

• Prepared, curated, and scanned 35+ years of Engineering's lower-limb prosthetic schematics. Older products sometimes required reducing multiple full-scale schematics to allow for feeding through the copier scanner while maintaining a visual stream of incremental product changes.

• Prepared and batch-scanned Research & Development's binders and files for current products. Included product development timelines, meeting agendas and minutes, testing schematics, component vendors, comparable competitor products, etc.

• Prepared and scanned company safety procedures and records.

• Reviewed HR record retention and organized (sub-organization) of 150-200/year employee files for 3 office locations in 2 countries; prepared and scanned same for 2 (of 3) locations. Archived supplementary files and records as required.

• Copied and collated HR New Hire packets.

• Organized main office supplies as they filtered in from emptied desks and departments.

• Assisted with quarterly inventory count of components and finished products.

• Facilitated donations to two out-of-state entities (boarding school and museum).

Trulife: Digital Archiving Clerk & General Clerical (Engineering & Human Resources)

Specialty chemical component manufacturer with ~15 employees, ~4 on the Administrative team.

• Primary reception and customer service contact

• Primary order entry

• Customer and item database maintenance

• Spreadsheet creation/maintenance

• Initiated a training manual for order clerk entry/customer service

• Accounting filing; served as backup end-of-day financial reports creator/closer

VICI Metronics: Administrative Assistant, Order Clerk, & Customer Service Representative

Open Directory Project/DMOZ

International internet directory run by 4K-10K volunteers and hosted by Netscape/AOL. With limited paid staff, primary oversight fell to ~150 volunteer Meta Editors. With over 4.5M website listings, larger categories required networking and coordinating team efforts.

• Reviewed volunteer applicants and editors
• Developed policy
• Continued tasks held as an Editall/Catmv and general Editor

Meta Editor (Volunteer)

• Managed and trained section teams

• Restructured existing skeleton levels and created new categories as needed (understanding of taxonomy & ontology)

• Continued tasks held as a general Editor

My primary categories of interest: costumes and clothing, Literature/...Romance, the Pacific Northwest (Regional/...Washington State grew from ~5400 sites to nearly 19K sites over 5 years), and co-coordinated branching out all of the Business subdirectory.

Editall/Catmv (Volunteer)

• Researched weblinks/URLs (some submitted by public) for placement in internet directory under both location and industry or topic.

• Reviewed and performed database maintenance on existing listings including:
.. .. Wrote/rewrote website summary descriptions to reduce and balance SEO keyword overload.
.. .. Found replacement URLs for "dead" links.

Editor (Volunteer)

• Alphanumeric sorting & filing for accounting departments, property management, and manufacturing companies; archived files for long-range storage.

• Transcribed handwritten field reports for construction division of a property management firm.

• Called sub-contractors and created final construct reference binders (2-4 copies per commercial building location for disbursal); included were architectural drawings, plus plans and information from various skilled trades (masonry, plumbing, electrical, etc).

• Served as receptionist for property management companies.

• Entered fax and internet purchase orders as an order clerk and customer service associate for an orthotic and prosthetic manufacturing company; some items required highly detailed research.  Scanned past orders and sorted into e-files.

Professional Temp (Administrative Assistant & Reception)

Northwest Physicians Network

*All work completed as long-term temporary personnel via OfficeTeam.

• Analyzed applications and documentation of medical staff applying for insurance and hospital (re)credentialing.

• Revised department database training manual for initial applicant entry into Cactus database system.

• Trained department team members in verification standards and created reference materials; organized e-filed reference tools.

• Examined certification Boards for varying levels of medical personnel (doctors, ARNPs, mental health, etc) to broaden existing database option listings.

• Merged duplicate entries of Franciscan Hospital clinics for credentialing database.  Entailed careful tracking of all medical staff and reassigning to each merged entry when needed.

• Served as back-up receptionist.

Credentialing Analyst

KPS Health Plans/Northwest Credentials Verification Service (NCVS)

In-house subsidiary NCVS processed 30K+ medical provider application and reappointment/recredentialing verifications for hospitals and insurance groups. NCVS closed doors December 2010. KPS was sold to Group Health Cooperative, which has since been sold to Kaiser Permanente.

• Served as primary contact for our largest health insurance client.

• Printed & collated mass-mailings (200-400 people, monthly) for medical staff insurance plan credentialing.

• Entered & updated detailed info into Cactus database from applications of facilities and providers, documented through primary source industry verifications including education, board certification(s), and past medical employment.

• Alphanumeric sorting & filing; prepared medical provider files for outsourced digital archiving & e-filing.

Credentials Verification Analyst

• General office tasks: reception, filing, data entry, ordering of office supplies

• Assisted with travel arrangement packet collation for company executives.

• Compiled data entry Excel database of 800+ local real estate agents for a mortgage bank.

Have you ever noticed how volunteers are approached and treated differently than employees? It's about conversations.

I'm an ambiverted administrative support professional with 10+ years in office administration, many(!) years in volunteer-run nonprofits, and 7+ years in retail. I believe an open mind leads to learning, seeking out alternate opportunities and viewpoints when required, and making things work in unusual circumstances. I choose to analyze, collaborate, and lead people to dig further and look beyond the surface answer; if a process is not working, I want to find a better long-term solution. My unconventional career path has introduced me to a wide array of industries and personalities, and taught me how collaborative efforts can benefit far beyond the rural military community I live in. A Navy veteran's widow, symbiosis enthusiast, and colonial and fashion history lover, I am privileged to live in a forest on a peninsula west of Seattle. In short, I dabble in many subjects.

LinkedIn specific: I believe in quality connections over quantity. Those wishing to connect with me, please utilize the 300 characters DM note feature to communicate *why* or you'll be denied.

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The Battle

Charlene Li

Marissa Goldenman

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