Max Chan

Chan With A Plan

▶︎ 𝐈 𝐰𝐢𝐥𝐥 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐜𝐫𝐚𝐟𝐭 𝐚 𝐣𝐨𝐛 𝐬𝐞𝐚𝐫𝐜𝐡 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐭𝐡𝐚𝐭 𝐰𝐢𝐥𝐥:

✔️ Improve your response rate on online job applications
✔️ Ace the company's interview process and land the job you want
✔️ Job offer negotiation strategies to maximize your compensation package
✔️ Generate more messages from recruiters on LinkedIn about potential job opportunities

▶︎ 𝐌𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐨𝐧 𝐚𝐯𝐞𝐫𝐚𝐠𝐞 𝐰𝐢𝐥𝐥 𝐥𝐚𝐧𝐝:

✔️ An interview within the 1st couple weeks of actively job searching
✔️ A job offer within 1-6 months

If you want a career coach that will craft an effective job search strategy for you, then send me a message and let's chat, as I got the plan to help get your job search back on track. 

► Website: www.ChanWithAPlan.com

► Email: Max@ChanWithAPlan.com

Career Coach

▶︎ 𝐈 𝐰𝐢𝐥𝐥 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐜𝐫𝐚𝐟𝐭 𝐚 𝐫𝐞𝐬𝐮𝐦𝐞 𝐭𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐠𝐞𝐭 𝐲𝐨𝐮 𝐦𝐨𝐫𝐞 𝐣𝐨𝐛 𝐢𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐬 𝐬𝐨 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐬𝐭𝐨𝐩 𝐬𝐞𝐚𝐫𝐜𝐡𝐢𝐧𝐠 𝐚𝐧𝐝 𝐬𝐭𝐚𝐫𝐭 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐝𝐫𝐞𝐚𝐦 𝐣𝐨𝐛.

𝐌𝐲 𝐑𝐞𝐬𝐮𝐦𝐞 𝐏𝐫𝐨𝐜𝐞𝐬𝐬:

1. 1 hour resume strategy call 
2. New resume delivered to you within a week (shorter turnaround times are available upon request)
3. Resume review call to ensure you are satisfied with your new resume and teach you how to tailor your new resume for jobs you are interested in

✔️ Unlimited revisions, until 100% satisfied 
✔️ No initial forms to fill, I keep the experience as hands off for you as much as possible
✔️ Cover Letter and LinkedIn Profile Optimization services are also available

Resume Writer

Bell

As a Marketing Campaigns Specialist, I am currently responsible for launching and optimizing marketing campaigns focused on winning back customers, and acquiring new customers through a combination of both outbound (telemarketing) and inbound marketing tactics (e.g. Email, Social, Digital).

Marketing Campaigns Specialist, Bell Mobility

My main responsibilities were to focus on optimizing and improving Bell's outbound marketing portfolio to win back lost mobility customers and reduce churn. My skills in communication, project management and data insights have led to improvements in our outbound campaigns from an efficiency and results perspective.

✔️ Utilizing quantitative data and qualitative insights on a weekly basis on the team’s highest priority outbound campaigns to help increase the save rate of Bell’s mobility customers and its products.

✔️ Work cross functionally with development, operations and external vendors to launch new outbound marketing campaigns and optimize existing ones through customer segmentation. 

✔️ Collaborated with the operations team to lead the outbound agent strategy initiative to increase contact rate with Bell customers for the team’s highest priority outbound campaign. Resulted in a customer contact lift of over 10%.

✔️ Supported the pricing team and outbound agents via analytics on a newly launched offer leading to a 20% increase in phone hardware upgrades and saving 49% more customers during the offer period.

Proactive (Marketing) Strategy and Analytics Specialist, Loyalty and Retention

DRMG | Direct Response Media Group

One of my main highlights in this role as a Marketing and Sales Analyst is becoming an acting Product Manager and leading the direction of the creation of the Inside DRMG platform. The Inside DRMG platform would be an online internal resource for sales reps to gather competitive market insight of their prospects’ industries to help them sell. 

✔️ Strategized with senior executives to develop the vision of the Inside DRMG platform and what the final product should be.

✔️ Created wireframes/mockups of what the user experience and navigation should look like for the end user as well as the roadmap with assigned deliverables for each team involved.

✔️ Worked closely with the development and design team on product development to create a minimum viable product to test with key executives and sales managers and improve the product with their feedback prior to launch.

Marketing and Sales Analyst (Acquired Surround)

Surround Integrated

Throughout my time at Surround, I have been involved in various aspects of Product. My notable accomplishments are launching a scalable website product for small businesses and being involved with every aspect of marketing to increase product sales digitally for our clients. My drive for continuous improvement and desire to learn gave me the comprehensive skill set required to be promoted multiple times in my four years at Surround Integrated Marketing. 

My main responsibility in my last role at Surround before being acquired by DRMG as a Partner Sales Manager was training sales reps on Surround's digital products to help them sell and to create digital products that suited our partners' clientele. 

✔️ Increased digital sales by 133% with one of our partner agencies.

✔️ Partnered with an external website development vendor to plan, execute and launch Surround’s small business 5 and 10 page website products for our partners to sell.

✔️ Researched and championed the launch of an online ordering product to complement the company’s website product geared towards its restaurant clients. One client received over a 500% return on investment in the first year.

Partner Sales Manager

When I was promoted to Account Manager, this elevated my skills in relationship building, working cross functionally with multiple business units (e.g Accounting, Leadership Team, Design, Development) and being able to adapt to the ever changing space of digital marketing.   

✔️ Led and managed the digital marketing strategy of assigned clients to increase their online presence and drive product growth. 

✔️ Nurtured client relationships in order to retain and grow client accounts. Established a yearly client retention rate of 90%.

✔️ Led the implementation of the digital marketing strategy to revamp course product sales for a financial client. Increased course product sales by 15%+ in Q4 of 2014.

Account Manager

In my first role in the digital marketing space, my curiosity, desire to learn and being a team player led me to successfully implement our clients' digital marketing programs to increase product growth. 

✔️Assisted in the new product launch from a top tier Consumer Packaged Goods client with a major focus on contesting involving social media, media outreach and guerrilla marketing tactics. The campaign led to an increase of 20,000+ Facebook Fans for the page and 11,000+ contest entries.

✔️Spearheaded the implementation of the digital marketing strategy for a Niagara Falls tourism client that led to an increase of online reservations of over 35% for their flagship restaurant and ticket sales of over 15% for their attractions.

✔️Orchestrated and worked cross functionally with designers, developers and senior management to launch multiple website products to help increase our clients' online search presence and website traffic.

Marketing Coordinator

Career Coach // Resume Writer // Job Interview Preparation // Helping you with your job search, so you can stop searching and start working your dream job.

I help professionals with their job search in order to land more interviews, generate more job offers and make more money. 

Message / Connect with me on LinkedIn for more info on:

📝 𝐂𝐨𝐯𝐞𝐫 𝐋𝐞𝐭𝐭𝐞𝐫 & 𝐑𝐞𝐬𝐮𝐦𝐞 𝐖𝐫𝐢𝐭𝐢𝐧𝐠:

Did you know that recruiters skim resumes for an average of 7.4 seconds according to a recent study?

A resume that helps grab a recruiter's attention is a combination of simple yet effective formatting, with captivating bullet points that tells a clear and concise story of all the skills you've developed and all the accomplishments you've achieved throughout your career.

I will create a resume alongside a cover letter that provides a highlight reel of your best work to land you more interviews to get the job you want.  

📈 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧 𝐏𝐫𝐨𝐟𝐢𝐥𝐞 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧:

Recruiters on LinkedIn use search terms and filters to find their list of potential candidates and then look at the candidates' profiles in more detail to see if there is a match for the roles they are trying to fill.

Once recruiters look at your profile, they won't look at it again. 

I will optimize your LinkedIn profile to help you rank higher in search results of recruiters that hold the keys to job opportunities you are interested in and cultivate an engaging career story on your profile to get them to reach out to you and move you into the interview process.

📞 𝐉𝐨𝐛 𝐈𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰 𝐏𝐫𝐞𝐩𝐚𝐫𝐚𝐭𝐢𝐨𝐧:

Studies have shown that 52% of interviewers make their decision about a candidate between 5 to 15 minutes of the interview. 

There's too much on the line to try to wing it and not go in with a proper plan. 

My interview coaching services will help you become more prepared and confident in interviews, to make you the standout candidate that you are to land the job you want.

𝐂𝐡𝐞𝐜𝐤 𝐨𝐮𝐭 𝐰𝐡𝐚𝐭 𝐬𝐨𝐦𝐞 𝐨𝐟 𝐦𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐬𝐚𝐲:

“After working with Max, I received an improved response rate on my online applications at larger companies and got a job offer at an international digital marketing agency.” - Victoria

“With Max's help, I ended up getting over 10 opportunities from recruiters on LinkedIn within a span of a couple months and accepted a job offer at a company as a Digital Marketing Specialist, where I will be making 25% more." - Naaz

"Max was very professional and was able to redo my resume in a timely fashion. I am certain without his help I wouldn't have gotten my role as a Distribution Coordinator." - Krishnan

💻 Email: Max@ChanWithAPlan.com

Simply Sharp Events, LLC

•Developing creative concepts and themes for events based on client preferences and objectives.
•Consulting with clients to understand their event vision, needs, and budget constraints. Building and maintaining strong client relationships throughout the planning process.
•Creating and managing event budgets, including cost estimation, negotiation with vendors, and tracking expenses to ensure profitability and client satisfaction.
•Researching and selecting suitable vendors, such as venues, caterers, florists, and entertainment providers. Negotiating contracts and managing vendor relationships to ensure quality and timely delivery of services.
•Overseeing logistical aspects of events, including venue setup, transportation, accommodation, and guest management. Ensuring smooth execution of event logistics to meet client expectations.
•Developing marketing strategies to promote events and attract attendees. Utilizing various channels, such as social media, email campaigns, and partnerships, to maximize event visibility and participation.

Owner & Event Planner

Intermountain Healthcare

•Coordinate technical activities for 15 small to mid-size and enterprise projects, enabling a 15% reduction in project delays, thereby optimizing project efficiency and meeting client deliverables
Identify, document, and develop project infrastructure requirements, contributing to the establishment of better organization within the department SharePoint site with two other teammates
•Improve adherence to internal technical team policies by 10%, resulting in a 15% increase in on-time and on-budget project deliverables, thereby enhancing client satisfaction
•Collaborate with the finance team to implement a new cost monitoring system, resulting in a 10% decrease in internal costs against project budgets, improving project profitability and resource allocation
•Enhance standard processes and documentation, decreasing implementation time by 10% and increasing efficiency for infrastructure teams, resulting in faster service delivery and cost savings for the business
•Collaborate with external teams to streamline infrastructure intake processes, reducing service request turnaround time by 5% and enhancing overall client experience
•Ensure seamless setup of internal and external support for pre-and post-go-live, resulting in a 5% increase in on-time project delivery and a 10% improvement in client satisfaction, driving business success
•Implement innovative solutions for technical challenges encountered during project lifecycles, fostering a culture of continuous improvement and problem-solving within the team
•Lead cross-functional project teams in identifying and mitigating risks, ensuring smooth project execution and successful outcomes for stakeholders.
Installing, testing, and troubleshooting technical solutions to ensure functionality and performance.
•Documenting processes, configurations, and troubleshooting steps for reference and future use.

IT Project Manager

Xerox

•Develop long-term plans for IT projects and initiatives in alignment with organizational goals. Analyze technology trends, assess business needs, and identify opportunities for innovation.
•Effectively allocate budget, personnel, and equipment to IT projects. Manage staffing levels, hire and train IT staff, and coordinate with other departments to ensure resource availability.
•Identify potential risks and develop strategies to mitigate them throughout the project lifecycle. •Implement security measures, disaster recovery plans, and contingency plans to minimize disruptions to IT operations.
•Facilitate communication between IT teams, project stakeholders, and senior management. Provide regular updates on project progress, address concerns raised by stakeholders, and ensure alignment with organizational priorities.
•Establish quality standards and procedures for IT projects to ensure deliverables meet or exceed expectations. Conduct regular reviews and audits, implement best practices, and continuously improve processes to enhance the quality of IT deliverables.
•Evaluate emerging technologies and solutions to determine their suitability for meeting organizational needs. Conduct research, assess vendor offerings, and make recommendations for technology investments.

Project Manager

Tipping Point Solutions Inc.

•Formulate and implement QA strategies aligned with organizational goals and industry best practices.
•Lead and manage a team of QA professionals, providing guidance, coaching, and support to ensure high-quality deliverables.
•Identify areas for process improvement within QA workflows, implement changes, and measure the effectiveness of enhancements.
• Establish key quality metrics, track performance against targets, and generate reports to communicate QA status and trends to stakeholders.
•Conduct regular audits of QA processes and procedures to ensure compliance with regulatory requirements and industry standards.
•Collaborate with other departments, such as development, product management, and customer support, to drive quality improvements throughout the product lifecycle.

Quality Assurance Manager

Fiserv

•Managed ten active projects utilizing Waterfall and Agile methodologies, resulting in a 10% decrease in project delivery time within the EFTPS division of the IRS
•Collaborated in the development of 10 revised business/process flows, leading to streamlined operations and heightened efficiency for the PMO Director and EPMO members
•Oversaw 5-10 compliance/information security projects following the PMBOK framework, guiding project teams to enhance adherence to established PMO Security guidelines as mandated by the Internal Revenue Service (IRS)
•Optimized prioritization of Production Defect and Backlog items, resulting in a 10% increase in on-time implementation of maintenance releases, thereby enhancing overall product quality and customer satisfaction
•Deployed SharePoint system for documentation management, resulting in a 10-fold reduction in time spent for PMO and Senior EFTPS management, consequently boosting productivity and expediting project delivery
•Facilitated regular project status meetings, ensuring alignment with project objectives and timely resolution of issues
•Conducted thorough risk assessments and mitigation strategies, minimizing project disruptions and ensuring successful outcomes
•Provided mentorship and guidance to project teams, fostering a culture of continuous improvement and excellence in project execution

Project Analyst

SCL Health

•Executed proactive risk management strategies, leading to a 25% reduction in project risks and facilitating the successful completion of all projects within the PMO for the hospital system
Directed all team meetings, fostering transparency and collaboration, resulting in a 15% enhancement in project deliverable quality
•Optimized project status report distribution, slashing time spent on report creation by 25%, enabling the team to prioritize project execution and delivery
Facilitated effective communication channels between stakeholders, ensuring alignment on project objectives and milestones
•Coordinated project schedules and resources, maximizing efficiency and minimizing delays
Monitored project progress closely, identifying and resolving potential issues promptly to keep projects on track
•Conducted regular performance evaluations of project team members, providing constructive feedback for continuous improvement
•Collaborated with cross-functional teams to integrate project management best practices, enhancing overall project outcomes.
•Responsible for managing the implementation of healthcare information systems, such as electronic health records (EHR) or telemedicine platforms. This role involves coordinating with IT teams, healthcare providers, and vendors to ensure successful system deployment and integration while adhering to regulatory requirements like HIPAA.
•Oversees the planning, execution, and monitoring of clinical trials and research studies. This involves coordinating with research teams, regulatory bodies, and sponsors to ensure compliance with study protocols, timelines, and budget constraints.

Project Manager I - Enterprise Program Management Office (EPMO)

Sprint

•	Plans and coordinates all aspects of wireless telecommunication projects from initiation through delivery and closeout 
•Led multiple project teams, ensuring the successful delivery of 10+ wireless/SaaS telecommunication projects
•Achieved a 20% increase in customer satisfaction and a 15% boost in project profitability through effective project management
•Coordinated business analysis efforts to identify key client needs, contributing to a 10% increase in project profitability
•Implemented risk management strategies to minimize project initiation risks and optimize processes, resulting in a 15% reduction in project costs
Managed project risks, issues, and activity progress, maintaining a 98% on-time project delivery rate
•Enhanced customer satisfaction by 20% through proactive management of project risks and issues
Streamlined project processes to improve efficiency and reduce costs, contributing to overall business success
•Collaborated with cross-functional teams to ensure alignment and successful project outcomes

Sales Program/Project Manager

SEAKR Engineering

• Conduct data analysis to identify trends, patterns, and insights related to business operations. Generate reports and dashboards to provide actionable information to stakeholders.
• Evaluate existing business processes and identify opportunities for optimization and efficiency improvements. Develop and implement solutions to streamline workflows and increase productivity.
•Perform financial analysis to assess the performance of business operations. This may include budgeting, forecasting, variance analysis, and profitability analysis.
• Lead or participate in cross-functional projects aimed at improving business operations. This may involve project planning, stakeholder coordination, and project execution to achieve objectives within scope, schedule, and budget.
•Identify and assess risks associated with business operations and develop strategies to mitigate them. This may involve implementing controls, monitoring risk indicators, and developing contingency plans.
•Provide decision support to senior management by analyzing data, developing insights, and making recommendations based on findings. This may involve scenario analysis, forecasting, and predictive modeling to support strategic decision-making.

Senior Business Operations Analyst

Softec Solutions

•Facilitate coordination between various stakeholders involved in Department of Defense (DoD) projects, including military personnel, contractors, and government agencies.
•Maintain and organize project documentation, including contracts, specifications, and reports, to ensure compliance with DoD regulations and standards.
•Monitor project budgets and expenses, tracking spending against allocated funds and ensuring adherence to financial guidelines and reporting requirements.
•Develop and maintain project schedules, coordinating timelines and milestones to ensure timely completion of deliverables and compliance with DoD project deadlines.
•Identify project risks and develop strategies to mitigate them, working closely with stakeholders to address potential issues and minimize impact on project outcomes.
•Implement quality assurance processes to ensure project deliverables meet DoD standards and requirements, conducting regular reviews and inspections as necessary.
•Serve as a primary point of contact for project communications, facilitating information exchange between project teams, stakeholders, and DoD leadership.
•Ensure project activities adhere to DoD policies, procedures, and regulations, including security clearance requirements, ITAR compliance, and cybersecurity protocols.
•Assist with procurement activities, including vendor selection, contract negotiations, and procurement documentation preparation, in accordance with DoD procurement guidelines.
•Provide training and support to project team members on DoD-specific processes, tools, and requirements, ensuring understanding and compliance throughout the project lifecycle.

Project Coordinator - Department of Defense

Experienced IT Professional with expertise in Software and Application Development, Cybersecurity, and Learning and Development. Recognized for building high-performing teams, fostering client engagement, and delivering successful projects and programs within the healthcare sector. Skilled in strategic planning, project management, and driving innovation to achieve organizational goals. Dedicated to continuous improvement and delivering exceptional results through effective leadership and collaboration

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The Battle

Max Chan

Jolene Sharp, M.S., PMP

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