Max Chan

Chan With A Plan

▶︎ 𝐈 𝐰𝐢𝐥𝐥 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐜𝐫𝐚𝐟𝐭 𝐚 𝐣𝐨𝐛 𝐬𝐞𝐚𝐫𝐜𝐡 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐭𝐡𝐚𝐭 𝐰𝐢𝐥𝐥:

✔️ Improve your response rate on online job applications
✔️ Ace the company's interview process and land the job you want
✔️ Job offer negotiation strategies to maximize your compensation package
✔️ Generate more messages from recruiters on LinkedIn about potential job opportunities

▶︎ 𝐌𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐨𝐧 𝐚𝐯𝐞𝐫𝐚𝐠𝐞 𝐰𝐢𝐥𝐥 𝐥𝐚𝐧𝐝:

✔️ An interview within the 1st couple weeks of actively job searching
✔️ A job offer within 1-6 months

If you want a career coach that will craft an effective job search strategy for you, then send me a message and let's chat, as I got the plan to help get your job search back on track. 

► Website: www.ChanWithAPlan.com

► Email: Max@ChanWithAPlan.com

Career Coach

▶︎ 𝐈 𝐰𝐢𝐥𝐥 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐜𝐫𝐚𝐟𝐭 𝐚 𝐫𝐞𝐬𝐮𝐦𝐞 𝐭𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐠𝐞𝐭 𝐲𝐨𝐮 𝐦𝐨𝐫𝐞 𝐣𝐨𝐛 𝐢𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐬 𝐬𝐨 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐬𝐭𝐨𝐩 𝐬𝐞𝐚𝐫𝐜𝐡𝐢𝐧𝐠 𝐚𝐧𝐝 𝐬𝐭𝐚𝐫𝐭 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐝𝐫𝐞𝐚𝐦 𝐣𝐨𝐛.

𝐌𝐲 𝐑𝐞𝐬𝐮𝐦𝐞 𝐏𝐫𝐨𝐜𝐞𝐬𝐬:

1. 1 hour resume strategy call 
2. New resume delivered to you within a week (shorter turnaround times are available upon request)
3. Resume review call to ensure you are satisfied with your new resume and teach you how to tailor your new resume for jobs you are interested in

✔️ Unlimited revisions, until 100% satisfied 
✔️ No initial forms to fill, I keep the experience as hands off for you as much as possible
✔️ Cover Letter and LinkedIn Profile Optimization services are also available

Resume Writer

Bell

As a Marketing Campaigns Specialist, I am currently responsible for launching and optimizing marketing campaigns focused on winning back customers, and acquiring new customers through a combination of both outbound (telemarketing) and inbound marketing tactics (e.g. Email, Social, Digital).

Marketing Campaigns Specialist, Bell Mobility

My main responsibilities were to focus on optimizing and improving Bell's outbound marketing portfolio to win back lost mobility customers and reduce churn. My skills in communication, project management and data insights have led to improvements in our outbound campaigns from an efficiency and results perspective.

✔️ Utilizing quantitative data and qualitative insights on a weekly basis on the team’s highest priority outbound campaigns to help increase the save rate of Bell’s mobility customers and its products.

✔️ Work cross functionally with development, operations and external vendors to launch new outbound marketing campaigns and optimize existing ones through customer segmentation. 

✔️ Collaborated with the operations team to lead the outbound agent strategy initiative to increase contact rate with Bell customers for the team’s highest priority outbound campaign. Resulted in a customer contact lift of over 10%.

✔️ Supported the pricing team and outbound agents via analytics on a newly launched offer leading to a 20% increase in phone hardware upgrades and saving 49% more customers during the offer period.

Proactive (Marketing) Strategy and Analytics Specialist, Loyalty and Retention

DRMG | Direct Response Media Group

One of my main highlights in this role as a Marketing and Sales Analyst is becoming an acting Product Manager and leading the direction of the creation of the Inside DRMG platform. The Inside DRMG platform would be an online internal resource for sales reps to gather competitive market insight of their prospects’ industries to help them sell. 

✔️ Strategized with senior executives to develop the vision of the Inside DRMG platform and what the final product should be.

✔️ Created wireframes/mockups of what the user experience and navigation should look like for the end user as well as the roadmap with assigned deliverables for each team involved.

✔️ Worked closely with the development and design team on product development to create a minimum viable product to test with key executives and sales managers and improve the product with their feedback prior to launch.

Marketing and Sales Analyst (Acquired Surround)

Surround Integrated

Throughout my time at Surround, I have been involved in various aspects of Product. My notable accomplishments are launching a scalable website product for small businesses and being involved with every aspect of marketing to increase product sales digitally for our clients. My drive for continuous improvement and desire to learn gave me the comprehensive skill set required to be promoted multiple times in my four years at Surround Integrated Marketing. 

My main responsibility in my last role at Surround before being acquired by DRMG as a Partner Sales Manager was training sales reps on Surround's digital products to help them sell and to create digital products that suited our partners' clientele. 

✔️ Increased digital sales by 133% with one of our partner agencies.

✔️ Partnered with an external website development vendor to plan, execute and launch Surround’s small business 5 and 10 page website products for our partners to sell.

✔️ Researched and championed the launch of an online ordering product to complement the company’s website product geared towards its restaurant clients. One client received over a 500% return on investment in the first year.

Partner Sales Manager

When I was promoted to Account Manager, this elevated my skills in relationship building, working cross functionally with multiple business units (e.g Accounting, Leadership Team, Design, Development) and being able to adapt to the ever changing space of digital marketing.   

✔️ Led and managed the digital marketing strategy of assigned clients to increase their online presence and drive product growth. 

✔️ Nurtured client relationships in order to retain and grow client accounts. Established a yearly client retention rate of 90%.

✔️ Led the implementation of the digital marketing strategy to revamp course product sales for a financial client. Increased course product sales by 15%+ in Q4 of 2014.

Account Manager

In my first role in the digital marketing space, my curiosity, desire to learn and being a team player led me to successfully implement our clients' digital marketing programs to increase product growth. 

✔️Assisted in the new product launch from a top tier Consumer Packaged Goods client with a major focus on contesting involving social media, media outreach and guerrilla marketing tactics. The campaign led to an increase of 20,000+ Facebook Fans for the page and 11,000+ contest entries.

✔️Spearheaded the implementation of the digital marketing strategy for a Niagara Falls tourism client that led to an increase of online reservations of over 35% for their flagship restaurant and ticket sales of over 15% for their attractions.

✔️Orchestrated and worked cross functionally with designers, developers and senior management to launch multiple website products to help increase our clients' online search presence and website traffic.

Marketing Coordinator

Career Coach // Resume Writer // Job Interview Preparation // Helping you with your job search, so you can stop searching and start working your dream job.

I help professionals with their job search in order to land more interviews, generate more job offers and make more money. 

Message / Connect with me on LinkedIn for more info on:

📝 𝐂𝐨𝐯𝐞𝐫 𝐋𝐞𝐭𝐭𝐞𝐫 & 𝐑𝐞𝐬𝐮𝐦𝐞 𝐖𝐫𝐢𝐭𝐢𝐧𝐠:

Did you know that recruiters skim resumes for an average of 7.4 seconds according to a recent study?

A resume that helps grab a recruiter's attention is a combination of simple yet effective formatting, with captivating bullet points that tells a clear and concise story of all the skills you've developed and all the accomplishments you've achieved throughout your career.

I will create a resume alongside a cover letter that provides a highlight reel of your best work to land you more interviews to get the job you want.  

📈 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧 𝐏𝐫𝐨𝐟𝐢𝐥𝐞 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧:

Recruiters on LinkedIn use search terms and filters to find their list of potential candidates and then look at the candidates' profiles in more detail to see if there is a match for the roles they are trying to fill.

Once recruiters look at your profile, they won't look at it again. 

I will optimize your LinkedIn profile to help you rank higher in search results of recruiters that hold the keys to job opportunities you are interested in and cultivate an engaging career story on your profile to get them to reach out to you and move you into the interview process.

📞 𝐉𝐨𝐛 𝐈𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰 𝐏𝐫𝐞𝐩𝐚𝐫𝐚𝐭𝐢𝐨𝐧:

Studies have shown that 52% of interviewers make their decision about a candidate between 5 to 15 minutes of the interview. 

There's too much on the line to try to wing it and not go in with a proper plan. 

My interview coaching services will help you become more prepared and confident in interviews, to make you the standout candidate that you are to land the job you want.

𝐂𝐡𝐞𝐜𝐤 𝐨𝐮𝐭 𝐰𝐡𝐚𝐭 𝐬𝐨𝐦𝐞 𝐨𝐟 𝐦𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐬𝐚𝐲:

“After working with Max, I received an improved response rate on my online applications at larger companies and got a job offer at an international digital marketing agency.” - Victoria

“With Max's help, I ended up getting over 10 opportunities from recruiters on LinkedIn within a span of a couple months and accepted a job offer at a company as a Digital Marketing Specialist, where I will be making 25% more." - Naaz

"Max was very professional and was able to redo my resume in a timely fashion. I am certain without his help I wouldn't have gotten my role as a Distribution Coordinator." - Krishnan

💻 Email: Max@ChanWithAPlan.com

Penn State University

Strategy Consultant

MBA Candidate| Seeking Full-Time Leadership Development Programs Starting June 2025

Accenture

Industry: Fortune 500 Utilities Client 

Accomplishments:
•Daily manage a comprehensive backlog of Jira user stories and Automation Inventory Reporting Excel Database containing over a total of 100+ IT AMS team application use cases across 20+ product lines and 4 Portfolio groups, specifically accurately tracking the progress and monitoring application statuses using 15 KPI metrics throughout the entire end-to-end application product lifecycle translating to an overall amplification in project stakeholder transparency
•Spearheaded data analysis on 2000+ SR IT application dataset to evaluate potential IT new application automation use case opportunities to develop in the SRE team pipeline for deployment, explicitly identifying a total of 38 new unique application clusters automation opportunities categorized from 17 product lines: vital insights that expedited sustainable development and deployment of the Epoch Field IT Product use case that saved the client 250 annual labor hours of savings and $11,250 annual cost savings

Senior IT Business Analyst| Strategy Consulting, Business Operations, & IT Product Analytics

Industry: Fortune 500 Utilities Client 

Accomplishments:
•Owned Q3 and Q4 bi-weekly and monthly Excel reporting for SRE Automation workstream presented to 10+ senior business and technical stakeholders on a $4,000,000 client automation implementation project through synthesizing annual labor hours of savings derived across 20 various product lines, IT design thinking workshops identifying top use case candidates for IT Automation, and the status' use cases slated for future deployment in order to benchmark progress to showcase client value delivered towards FY 2023 client stakeholder goals: vital endeavors translating to overseeing 36 IT RPA bots conversions and 39 IT Automation use case deployments throughout the entire end-to-end Agile application product lifecycle generating over 40K+ annual labor hours of savings and ~ $1,000,000 cost savings YTD
•Cross-functionally drove retrospective-focused requirements gathering and scrum meetings with 6+ software developers and 10+ business stakeholders from over 20+ product lines workstreams to track use case progress, determine annual hours savings, business priority, candidacy for IT Automation, as well as map out process flows documentation templates to capture IT application functional process requirements in alignment with client business objectives and design thinking in order to prioritize the creation, documentation, and process refinement of 75+ IT Product Applications throughout the entire end-to-end Agile application product lifecycle(design, development, testing, review, deployment): key measures leading to streamlining sustainable continuous product deployment launch & improvement efforts for 75+ IT Product Application processes and a 90% alignment adherence to stakeholder business objectives, PI(Program Increment Planning) and deployment timelines

Senior IT Business Analyst| Strategy Consulting,Business Operations, & Product Analytics

Industry: Fortune 500 Pharmaceutical Healthcare Client

Accomplishments: 
•Identified backlog of 496 ticket use case data clusters across 2000+use case Jira ticket application data clusters derived from 1 client application software system [Identity Adept], saving the client 500+ annual hours and ~$20,000 per year, magnifying access request resolution time and prompting the sustainable implementation of IT RPA bots to streamline the end-to-end process flow accelerating repetitive application maintenance tasks process granting user access to over 100,000+ customers across 3 states
•Oversaw Q2-Q4 weekly CORE Team Jira analytics reporting over 9 months across 10 workstreams and 20+ senior business and technical stakeholders through daily business analysis of workstream weekly status updates, risks, and client stakeholder goals with 5+ KPI metrics to forecast SAP Data Migration Load 1 implementation timelines for 10 workstreams, increasing overall project delivery efficiency by 20%

IT Business Analyst| Strategy Consulting & Business Operations

The Clorox Company

Clorox/Burt’s Bees Case Competiton Finalist

University of Pittsburgh College of Business Administration

Facebook (currently Meta) Team Case | Strategy & Analytics

Student Strategy Meta(Formerly Facebook) Case Analyst (Pitt Business)

Comcast

Tech Finance Strategy Summer Analyst - Business Operations

Accomplishments: 

•Spearheaded a strategic business project that streamlined and automated the process of uploading EIB Forms (Enterprise Integration Benefit Forms) projected to drive risk reduction and significantly increase accuracy by 75% through implementing multiple excel data validation constraints that automatically restricted and defaulted data to be entered in one set format along with a VBA macro preventing prospective users from copying and pasting data  
•Executed a financial comparison analysis comparing Workday and ADP SUI (State Unemployment Insurance Rates) for 88 Comcast accounts in all 50 states & identified 7 discrepancy gaps between the Workday and ADP SUI rates amongst 7 Comcast accounts for one US state resulting in a 100% reconciliation conflict rate of the 7 identified discrepancy gaps
•Extracted, cleaned, and analyzed 2500 data entry excel data set to rapidly identify and recover 100% of the 300 7-digit Comcast employee ID code along with their respective Federal Wage ADP Pay Code after company ADP software malfunctioned, thus ensuring data loss prevention

Summer Analyst-CCIP Intern Program

Emerging Future Leaders Program

•Devised three original statistical hypothesis testing predictive models using the Pearson’s Chi-squared Test, Exact Binomial Test, and the Welch Two-Sample T-Test with the R programming language to assess the primary cause of employees leaving the company based on a mock corporate employee dataset” generated by 15000 employees and 6 variables
•Conducted “mock strategic analysis” through computing test statistics involving “P” values, 95% confidence intervals, and Q-Q plots to supply data-driven conclusions targeting primary variables most driving employees to leave the company

Student HR Data Analytics Analyst

•Formulated and Normalized 1 Entity Relationship Diagram (ERD) based on the “mock” hospital database that comprised of 1 master table, 8 unique identifiers, 1 primary key, and 8 foreign keys to visualize hospital patient data
•Crafted a mini “mock” hospital database with SQL through building a table and implementing 4 views, 2 stored procedures, and 2 trigger queries to obtain and analyze “mock” hospital patient data

Student Data Analytics Strategy Analyst

EY Signature Series (Virtual)

Dell Technologies

Marketing , Finance, and Information Technology Track

Dell Technologies Summer Series (Virtual)

Goldman Sachs

Goldman Sachs Summer Insight Series (Virtual)

BNY Mellon

BNY PRISM Sophomore Summit Cohort (Virtual)

👋 Hello, I'm Elika! Thanks for checking out my profile! If you would like to speak with me, please contact me at elikagowda@gmail.com

💼 Seeking Full-Time Summer 2025 MBA Rotational Program Career Opportunities in the following areas:  Business Analyst , Strategy & Operations, Product Management, Project Management, or Marketing Data Analytics

📍Preferred Locations: Philadelphia, PA, NYC, Chicago, IL, Boston, MA, and Washington D.C/Northern Virginia(NoVA) Area (Arlington, VA & McLean, VA)

👋  𝐒𝐮𝐦𝐦𝐚𝐫𝐲
💡 I have 2+ years of extensive experience in management consulting, cross functionally leading teams, and translating data between technical and non-technical business stakeholders into insights, especially with connecting the dots with data: be it ideas from different disciplines, people from diverse teams, or applications from various industries. My strength lies in solving business problems with tailored data and algorithms and bridging the gap between business and tech through communicating complex ideas to non-technical stakeholders.

👋 Technical Skills
📊Business Analysis & Data Analytics: Business Requirements Analysis, Data Analytics Strategy, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Power BI, Tableau, SQL, Data Visualization, Data Storytelling, Financial Analysis

💻 Product Management: Product Marketing, Project Management,  Go to Market Strategy, Jira, Scrum, Agile SDLC Methodologies, Confluence, Trello, Customer Journey Mapping, Process Flow Documentation

🔎 𝐈 𝐥𝐢𝐤𝐞 𝐭𝐨 𝐤𝐞𝐞𝐩 𝐮𝐩 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐰𝐢𝐭𝐡...
(1) Financial Markets + Public Policy + Healthcare: Yahoo Finance + New York Times + Washington Post

(2) Tech News: New York Times + Washington Post + Apple News + Morning Brew's Emerging Tech Brew News Letter + LinkedIn

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