US Navy

Command Master Chief

The Optimizer Group

CEO of The Optimizer Group. We are a premier boutique focused on optimizing organizational performance. A Veteran own business.

President

Simple philosophy alert!



1. Managers are the most impactful force in modern organizations.
2. Senior leaders who can direct this force lead successful organizations.

I can help create both.

Who is this guy?

For the past 22 years, I've helped build the World's most powerful Navy. I have led impactful teams in contested environments and I'm responsible for producing over 7K leaders. 

I'm on a mission to help 10 million leaders chart a new path forward, optimize their management, and lead the charge for high performance and well-being at work.

Two more things:

1. I post daily about leadership. Share One Pro Tip. You can hit follow, and you'll see my post.

2. I am known as The Management Optimizer because it sounds better than Management Yoda.

I would like to know about you. 👋Feel free to DM me.

Cesar Rojas

CRO To Make Your Bank Account Dance 🕺🏼 | Scaling D2C Brands | $30 Million In Incremental Revenue Added Through CRO | 400+ Websites/Landing Pages Average CVR 5.37% | Co-Founder @ Solvexmedia | We Are Hiring |

Looking to lower your customer acquisition cost and supercharge your sales?

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5 Million In Spend - 30 Million In Tracked Revenue - 6x ROAS ( Hit me up for the proof ) 

We can help you: 
💠 Build a website that CONVERTS like CRAZY
💠 Run Facebook™ Ad Campaigns advertising that generates a POSITIVE ROI
💠 Email & SMS that opens a floodgate of REPEAT PURCHASES
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Who we work with: 

👔 Online eCommerce entrepreneurs who want to scale fast. Whether you’re just starting out or already have a 7-figure business, I’ll work with you to create a custom plan to hit your goals. 
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𝐑𝐞𝐚𝐬𝐨𝐧 𝐛𝐞𝐡𝐢𝐧𝐝 𝐭𝐡𝐞 𝐫𝐞𝐬𝐮𝐥𝐭: 


Working at Deloitte gave me direct exposure to Fortune 500 companies looking to diversify their marketing efforts into digital. My three years there consisted of handling ad-spend budgets in excess of $1,000,000 a month all while generating a positive ROI and meeting all KPIs.  

Got tired of corporate, decided to use the skillset I had to build a few ecom brands, made some money (two exits), then had some fun. 

Now back running the show at one of the fastest-growing growth agencies, Solvexmedia. With the goal of passing forth the knowledge, skills, and experience I have acquired by being in the trenches, getting my teeth kicked in, and learning the hard way.

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𝐀𝐫𝐞 𝐲𝐨𝐮 𝐫𝐞𝐚𝐝𝐲 𝐭𝐨:

🔥 Have the processes and systems you need to have in place to facilitate incredible growth and mind-blowing valuations?
🔥 Have the resources, marketing and strategic guidance you need to navigate your way to the next major revenue milestone in your business?
🔥 Have the framework for incredible business valuations, multiples and exits?

𝐓𝐡𝐞𝐧 l𝐞𝐭’𝐬 𝐭𝐚𝐥𝐤!

🤙 Message me here or email kam@solvexmedia.com

Kam Hossieny

I nearly had a heart attack looking at our client's sales dashboard.

This skincare brand had been selling their hero face serum at $29.99 for years. 

It was their comfort zone. 
Their safe space.

Still, one question kept bugging me

What if they were losing money without knowing it?

So we ran a split test. 

Four price points:

• $24.99
• $29.99 (their original)
• $34.99
• $39.99

I was SURE the $24.99 would win on volume. 

My client bet on their tried-and-true $29.99.

Both of us were dead wrong.

The $39.99 price point crushed everything else. 

Not just in revenue - in UNITS SOLD too.

Mind. Blown. 🤯

They'd been undervaluing their product for YEARS.

Here's what we learned:

1. Higher price = higher perceived value
When we raised the price, people assumed the serum was more potent than competitors.

2. Price anchoring works
We added a $59.99 "premium size" that few bought, but it made $39.99 feel like a bargain.

3. Conversion rate isn't everything
The $24.99 option converted best (4.2%) but the $39.99 made way more money at 3.1%.

4. Test EVERYTHING, even when you're scared
Your gut feeling might be holding your business back.

The craziest part? 

We almost skipped the test—thought no one would pay more.

Thought we “knew” the customer.
We didn’t.

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solvexmedia

How we cut customer acquisition costs by 40% by fixing this one retention issue ☝️

I was reviewing a client's marketing budget last month when I spotted something alarming.

They were spending $50K/month on ads to acquire new customers...

...while completely ignoring the 67% who bought once and never came back.

"We need more customers!" they insisted when I questioned their strategy.

Wrong. ❌

What they needed was to stop the leaky bucket.

Here's what we discovered:

Their post-purchase experience was a DISASTER. 

After checkout, customers entered a black hole of communication. 

No follow-up emails. 
No usage guidance. 
No community connection.

Just silence until the next promotional blast.

So we made one critical change:

We built a proper onboarding sequence that actually TAUGHT people how to use the product they just bought.

The results shocked even me:

• Repeat purchase rate jumped from 22% to 48%
• Customer lifetime value increased by 71% 
• And most importantly – acquisition costs dropped by 40%

All because we stopped chasing new customers and started valuing the ones we already had.

Here's the harsh truth most brands miss: 

➜ Retention isn't just some nice-to-have metric. 

It's the economic engine of your entire business.

When customers stick around longer

you can afford to acquire them in the first place.

The best marketers understand this simple equation: 

⭐ Fix retention first, then scale acquisition.

Not the other way around.

Your FAQ page is more powerful than you think. 🧠

I stumbled across Quiet Mind’s FAQ section today and... wow

It wasn’t just informative 

it *felt* like someone genuinely cared.

Most FAQ pages? 

They’re either a legal checklist or a last-minute SEO dump. 🗑️

But Quiet Mind made theirs feel like a soft landing. 

➜ gentle tone 
➜ specific questions 
➜ empathy baked into the copy

They didn’t assume people knew what a weighted pillow is. 

They addressed real concerns:
– ADHD
– anxiety
– even how long it takes to adjust

This is smart CRO.

Why? 

Because the more questions your customer has to Google, the less likely they’ll buy from you. 

Instead of pushing the product harder

👉 Quiet Mind slowed down and walked with their customer. 

That builds trust. 
That boosts conversions.

So if you’re building your FAQ page? 

Don’t just think “search terms”
Think about “support” 

Make it sound like you’re answering your best friend’s questions.

Because in the end, people don’t want perfect copy. 

They want to feel understood.

The "anti-hype" copy approach that tripled my client’s conversion rate

I just committed e-commerce blasphemy last month.

I convinced a client to REMOVE all the hyped-up marketing language from their product pages.

Their marketing team nearly had a collective heart attack.

"But HOW will people know our product is amazing without saying it's amazing?!" they protested.

Here's what we did instead:

We replaced EVERY single hype phrase with brutally specific details.

• "Revolutionary formula" → "Contains 0.5% retinol that took 37 trials to stabilize"
• "Unbelievable results" → "73% of users saw reduced fine lines within 28 days"
• "Game-changing technology" → "Uses a patented airless pump that prevents oxidation"

No more empty superlatives. 
No more meaningless buzzwords.

Just honest, specific, verifiable facts.

The result?

Their conversion rate TRIPLED in the first 30 days.

Email signups jumped 78%.
Return rate dropped 24%.

Turns out, customers in 2025 have developed a powerful immunity to marketing hype. 

They've seen too many "revolutionary" products that were anything but.

What they crave now is SPECIFICITY.

They want to know exactly what they're getting and exactly how it will help them.

The best part? 

This approach actually forces you to create better products. 

You can't hide behind vague language when you commit to specifics.

One e-commerce founder told me: "This approach made us realize our product wasn't as good as our copy claimed. So we improved the actual product instead of just the marketing."

Try this: 

- Look at your highest-traffic product page. 
- Count how many empty superlatives you're using. 
- Then replace each one with a specific, provable detail.

You might just be shocked by what happens next.

Would you dare to try the "anti-hype" method on your store?

The Hue that increased our add-to-cart clicks by 13%.

"Nobody picks brown."

That's what my designer said when I suggested testing it for our client's add-to-cart button.

She was right - in 7 years of CRO testing

I'd never once seen brown outperform the standard "conversion colors."

But something about this luxury leather goods brand felt different.

Their audience wasn't responding to the bright blues and oranges that normally dominate e-commerce. 

Those colors felt... cheap against their earthy, sophisticated palette.

So we tested brown 

- a rich, chocolate shade that complemented their aesthetic.

The results shocked our entire team:
• 13% increase in add-to-cart clicks
• 9% boost in completed purchases
• Longer average session duration

The lesson? 

Context matters more than convention.

Your brand isn't everyone else's brand. 
Your customers aren't everyone else's customers.

The "best practices" that work for most might be precisely what's holding YOU back.

What industry "rule" have you broken that actually improved your results?

I fired a client last week.

They were bringing in $20K monthly revenue, but I walked away from the contract.

Why? 

Because they asked me to lie.

"Can't you just say our product is handmade? No one will know the difference."

After ___ years in this industry, I'm tired of pretending there isn't a MASSIVE ethical problem with how most brands approach marketing.

Let's call it what it is: 

Most of what passes for "marketing" today is just manipulation wearing a fancy name tag.

I see it everywhere:

• Fake scarcity ("Only 3 left!" when there's unlimited inventory)
• Fake urgency ("Sale ends tonight!" that magically extends)
• Fake exclusivity ("VIP access" that everyone gets)
• Fake results (Photoshopped before/afters)

All designed to short-circuit critical thinking and trigger impulse purchases.

But here's what I've learned from working with over 200 e-commerce brands:

The companies that ACTUALLY win long-term don't manipulate. 
They market.

Real marketing is about two things:

• Telling the genuine truth about your product
• Understanding human psychology to communicate that truth effectively

The difference? 

Intent and honesty. 🔥

One approach builds sustainable businesses. 

The other builds short-term sales that collapse when customers realize they've been duped.

I watched a skincare company triple their customer lifetime value by simply being radically honest about what their products could and couldn't do.

Their competitors are still pushing miracle claims and wondering why their retention rates are abysmal.

The truth sells better than lies

—it just takes longer and requires a better product.

So here's my challenge to fellow marketers: Can your products succeed without manipulation tactics?

If not, maybe it's time to improve the product instead of the persuasion.

What do you think? 
Is the line between marketing and manipulation getting too blurry?

American Giant didn't beg for my money. 

That's why I gave them more.

Here’s what happened 👇

I was checking out with one item 

But before I clicked “Complete Purchase,” 

they hit me with a smart upsell.

No aggressive discount countdown.
Just this calm, confident message:

“Add our best-selling tee for $30 — only at checkout.”

That’s it.
No fluff. 
No scroll-heavy carousel.

Just one clear offer, perfectly timed, and priced to make me pause.

✨ It felt like a nudge, not a pitch.
✨ It was relevant — same aesthetic, same quality.
✨ And the copy? Subtle but persuasive.

This is how you do upsells right.

✔ Show up after the buyer commits, not before.
✔ Keep it focused — don’t give them decision fatigue.
✔ And make it feel like a perk, not a trap.

The result?

I added the tee.

Because it didn’t feel like a marketing trick.
It felt like a brand saying, “Hey, this piece completes the look.”

And that, my friends, is good CRO in action.

The best navigation feels invisible. 🤔

But when I clicked on PANGAIA's site, something made me stop scrolling...

I opened the Men’s menu—and I just stared. 

It didn’t flash. 
It didn’t animate.
It didn’t even try to be flashy. 

But it felt *premium.*

A quiet flex. 

Here’s why this minimal slide-out menu works:

1) It respects your space.
It doesn’t take over the screen. It slides in *just enough* to offer options without hijacking the shopping vibe.

2) It organizes like a stylist. 

The layout feels like a curated wardrobe rack. 

Clear categories. 
Easy to skim. 
No “explore everything” chaos.

3) It complements the product.

That full-screen model on the right doesn’t just look good—it adds emotion. 

You don’t just see clothes. 

You *feel* the mood.

From a CRO lens? 

This is a clean, low-friction way to boost browsing without interrupting intent. 🤑

A lot of brands go full chaos on mobile navs: 

Sliders, pop-ups, carousels, filters on filters. ❌

But here’s the truth: 
Less noise = more flow 🧘 

And PANGAIA nails that soft confidence.

I spent $10K testing offers across 50 brands. 

The winners all broke these 3 "rules"

Last quarter, I did something a little crazy.

I spent $10,000 of my own money buying from 50 different DTC brands to study their offers.

My credit card company called TWICE to check if my account was hacked. 

But the insights were worth every penny.

Here's what shocked me:

The brands with the highest conversion rates weren't following the standard "best practices" at all.

In fact, the most successful offers actually BROKE these 3 so-called "rules"

My friend walked into my home office last Tuesday

pointed at my laptop

and asked: "Is that the same company as the one on your phone?"

She couldn't read the brand name. 

She just recognized the visual identity.

That question led to our biggest marketing breakthrough last year.

You see, I'd been arguing with our design team for months about maintaining strict brand consistency across all channels. 

They wanted creative freedom; I wanted cohesion.

So we ran a split test:

• Group A saw our consistent branding experience across all touchpoints
• Group B saw our "creative" variations optimized for each platform

The results? 

Consistent branding increased conversions by 13% and recognition by 26%.

But here's what really blew my mind: 

➜ the consistent experience didn't just convert better
➜ it also reduced our customer acquisition costs by 18%

Why? 

Because people who encountered our brand multiple times in different places needed fewer touchpoints before converting. 

The familiarity bred = trust

My friend intuitively understood what marketers often forget: 

Your customers experience your brand across fractured moments on different devices. 

Each inconsistency creates tiny cognitive friction.

Show me your brand's social cause. 

I'll show you why it's failing.

"So what's your brand's social cause?"

The founder smiled proudly. "We donate 1% of profits to ocean cleanup."

"And where's that mentioned on your site?" I asked.

"Footer. Under 'Corporate Responsibility.'"

I nodded. "That explains your 0.3% conversion lift."

Last month, I audited 50 e-commerce brands with "purpose-driven" initiatives. 

The results were eye-opening:

42 brands buried their cause like a shameful secret.
8 brands made it part of their core identity.

Guess which ones saw an 18% conversion increase?

The hard truth: 

➜ consumers can smell "cause-washing" from a mile away.

The brands winning with purpose don't just donate

they transform their entire business model around solving a problem.

One client couldn't figure out why their "buy one, give one" model wasn't moving the needle. 

Then we discovered their customers didn't even know about it until AFTER purchase.

We brought their mission to the forefront

—hero banner, product descriptions, unboxing experience.

Conversions jumped 22% in three weeks.

Your cause isn't a checkbox. 

It's either in your DNA 

Or it's just marketing.

Most eCom brands do too much. 😵💫

But Julie? 

They did something bold:

They did less.

No clutter. 
No noise.

I landed on their homepage and didn’t feel like I was on a website. 

(did not feel like a constant sales pitch)

Here’s what I noticed (and loved):

1. No overwhelm.
Just a single headline explaining the product in human words. 

2. Visual trust.
The packaging is front and center

rotating like it’s saying, “You’re in safe hands.” 

3. Focused CTA.
One core action: *learn more or find in-store*. 

no shouting. 
no clutter. 

4. Smart use of animation. 
The pill spins slowly. 

It *moves*, but doesn’t scream for attention. 

It feels intentional

(not decorative)


Why does this matter?

Motion should guide

❌ not distract

Julie uses animation to tell a story of:
✅ safety
✅ trust
✅ control

All without a single popup, discount, or fake urgency timer.

That’s real conversion work. 
Not loud. Just clear.

If your product is sensitive, personal, or trust-heavy 
(like health, wellness, skincare)

Look at how Julie makes people feel before asking them to click.

Sometimes, conversion isn’t about pushing harder. 

It’s about “removing pressure” so people can decide for themselves.

I just completed a research project that completely changed how I view mobile optimization.

I spent $5,000 of my agency's budget ordering from 50 different e-commerce brands

—half on desktop, half on mobile.

The results? Follow and message me!

I just reviewed an e-commerce brand's A/B testing history from the past 6 months.

All 17 tests they ran were "inconclusive."

The marketing director was pulling his hair out trying to figure out why nothing was working.

"Maybe A/B testing is just overrated," he told me.

It's not. 
But almost everyone is doing it completely wrong.

"Just delete the damn button."

That's what our lead developer snapped after I spent two hours debating tiny checkout page copy changes.

Everyone thought I was being obsessive. 

Maybe I was.

But three weeks later, that "obsession" with micro-copy had increased our checkout completion rates by 9% 

— translating to an additional $247,000 in annual revenue.

All from changing just 5 words.

The change that made the difference? 

Replacing "Complete Purchase" with "Get [Product Name] Now" on our checkout button.

That's it. 
Five simple words.

The second biggest win? 

Swapping "Enter shipping information" with "Where should we send your [product]?"

These tiny text tweaks made our conversions jump because they transformed sterile instructions into human conversation.

I've since become evangelical about micro-copy

Those small bits of text that everyone overlooks:

• Form field labels
• Error messages
• Button text
• Progress indicators
• Confirmation messages

My team now jokes that I have "micro-copy OCD," 

but they can't argue with the results. 

Last month's changes to our error messages alone recovered an estimated $36,000 in otherwise abandoned carts.

The hard truth I've learned: 

Customers don't abandon checkout because of big UX failures. 

They leave because of tiny moments o:
- confusion
- hesitation
- uncertainty

—all influenced by micro-copy

Most companies obsess over hero headlines but ignore these small-yet-mighty conversion levers hiding in plain sight.

"So which color converts better? Red or green?"

The CEO stared at me, waiting for the million-dollar answer. 

His team had been debating this for weeks

delaying their site launch.

I glanced at my watch. 

We were 42 minutes into a meeting that should've taken 10.

"Neither," I said. "And we're asking the wrong question."

His face fell. 

He'd hired me to settle this debate once and for all.

I pulled up their analytics. 

While they'd been obsessing over button colors

visitors were abandoning ship for reasons nobody was addressing:

Product images that didn't load on mobile
Shipping costs revealed only at checkout
Form fields that broke on Safari

My controversial take?

Your add-to-cart button color doesn't matter nearly as much as you think.

I've tested green, orange, red, blue across dozens of stores... 

The color itself rarely moves the needle significantly.

What ACTUALLY drives conversion:

• Does your site feel trustworthy?
• Is your product clearly solving a problem?
• Can customers easily complete their purchase?

That CEO eventually listened. 

We fixed the real issues.

Result? 

Conversions up 27% in two weeks.

The button color they chose? 

The one that matched their brand guidelines all along.

What conversion "debate" is your team wasting time on right now?

I literally watched a brand flush money down the toilet last week.

Their "brilliant" plan? 

Make 3 design changes based on heat map data alone.

The result?

Conversions DROPPED by 17%. 

(ouch)

Here's what went wrong: They saw where people weren't clicking and just "fixed" those areas.

But they never asked WHY people weren't engaging with those elements.

Heat maps only show you behavior 

– they can't tell you the intent behind it.

This is a mistake I see WAY too often. 

Heat maps are powerful tools, but they're just one piece of the puzzle.

Want to avoid this expensive mistake?

Always pair your heat map data with:

➜ Customer interviews
➜ Session recordings 
➜ Exit surveys

One of my clients did this last month and found that their "problem area" wasn't broken 

It just had a confusing copy that made customers hesitate.

One simple copy change later = 23% conversion lift.

The real magic happens when you combine WHAT users are doing with WHY they're doing it.

The "10-year-old test" that boosted our product page conversions by 31%

Last month, I watched my client nearly pull her hair out trying to figure out why her premium skincare line wasn't selling online.

The products were incredible. 
The photos were professional. 
The site was beautiful.

But something wasn't clicking with customers.

Then I asked her to try something that sounds ridiculous but works EVERY time:

"Show your product page to a 10-year-old and see if they can understand it."

She looked at me like I was crazy. 
But she did it.

Her neighbor's kid couldn't explain:
• What the product actually was
• What it actually did
• Why it was better than other options

BOOM. 

Diagnosis complete.

We had fallen into the classic e-com trap of writing for industry insiders instead of actual customers.

So we rewrote EVERYTHING with this simple rule: 
👉 If a 10-year-old can't understand and explain it, it's too complicated.

The results?

Bounce rate dropped 22% ⬇️
Time on page increased 41% ⬆️
Conversions jumped 31% 📈

I now use this "10-year-old test" with EVERY client.

Because here's the truth: Nobody has time to decode your marketing jargon. 

People make buying decisions in seconds.

Your copy doesn't need to be impressive.
It needs to be CLEAR.

I laughed when our junior analyst suggested we pay attention to "average time on page."

"That's a vanity metric," I told her. 

"Focus on conversion rate."

(boy, was I wrong)

Last quarter, we noticed something weird in our client's data. 

Their yoga mat product page had terrible conversion rates but INSANE time on page.

People were spending 4+ minutes reading about this mat... 

but not buying.

Strange, right?

Instead of ignoring it, we research deeper.

Turns out, people loved the product but HATED the price. 

The comments section was full of "wish I could afford this" and "maybe next payday."

So we tested a "Buy Now, Pay Later" option.

Conversions jumped 215% overnight.

That yoga mat is now their #1 product

accounting for 30% of total revenue.

All because we paid attention to a "vanity metric" everyone told us to ignore.

Here's what I've learned:

1. There are no useless metrics
Only useless interpretations.

2. High engagement + low conversion = massive opportunity
Something's keeping interested people from buying. 

Find it. 
Fix it. 
Profit.

3. Listen to the quiet signals
While everyone chases conversion rates and AOV 

the real money often hide in overlooked metrics.

4. Trust patterns, not opinions
When the data shows something unusual

Investigate. 
Don't dismiss.

My analytics dashboard looks completely different now. 

I track weird combinations of metrics that most "experts" would laugh at.

But guess what? 

Our clients aren't laughing. 
Their bank accounts are too busy growing.

What "useless" metric might contain your next breakthrough?

Look again. 
The gold is often hiding in plain sight.

Last Tuesday, I watched a marketing director break down in tears during our review meeting.

Because I showed him that the $30K they spent buying Instagram followers wasn't just wasted money...

It was ACTIVELY DESTROYING their business. 😬

Here's the shocking test we ran on their e-commerce site:

"50K+ Instagram followers" badge: 
-3% conversion rate (YES, NEGATIVE)

"Join our 2,000 happy customers" badge: 
+18% conversion rate 

"93% of customers buy again" badge: 
+34% conversion rate

Their precious follower count was actually SCARING away potential customers.

(and it makes perfect sense when you think about it)

When people see inflated follower numbers

their BS detector goes off. 

They assume you bought them 

(and let's be honest, many brands do)

After removing ALL mentions of their social following from their site and highlighting their repeat purchase rate instead 

their conversion rate jumped by 21%.

I've now run this test with 7 different brands. 

Same result every time.

The painful truth? 

Real customers don't give a damn about your social media popularity contest. 

They care about REAL RESULTS from REAL PEOPLE.

This is why I get so frustrated watching brands chase follower counts like they're the holy grail of marketing. 😤

They're not. 
They're often the opposite.

Focus on metrics that actually matter:
✅ Repeat purchase rate
✅ Customer satisfaction scores
✅ Actual reviews from real people

Has anyone else noticed this trend? 
Or are you still chasing the follower mirage?

taplio

The Battle

Cesar Rojas

Kam Hossieny

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The Battle

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