Carolyn Christie

ASCENDING Inc.

Director of Client Accounts

Carolyn Hawkins Consulting LLC

President

Addison Group

Addison Group is a leading provider of professional staffing and search services. Bringing the best to the best, Addison combines a national network and localized service for broad reach with a personal touch. Specialized practices deliver the right candidate at the right time in Administration & HR, Engineering, Finance & Accounting, Financial Services, Healthcare, and Information Technology. Addison received Inavero’s 2014 Best of Staffing award for both Client and Candidate service.

Senior Internal Recruiter

Internal Recruiter

BSI Financial Services Inc

BSI is the premier business process outsourcing provider specializing in mortgage subservicing, default management, loss mitigation, due diligence, REO and quality control services to over 240 lenders and investors. Leveraging its unique global delivery model and 22 year track record of success, BSI provides its clients with unique, customized solutions to improve service quality, lower costs and make its clients' loans worth more. BSI has earned its name in the industry by consistently exceeding client expectations and being a true partner in our client’s business plans. BSI is an approved servicer with Fannie Mae, Freddie Mac, FHA, HUD, VA and several private investors, hard money lenders and hedge funds. 

Our clients rely on us to make sense of the array of choices they face while trying to make smart changes to keep their organizations, lean, focused, and profitable. The operating model here can be summed up in one word – trust. Our clients know that we are in partnership with them for the long haul and that we have their interests in mind at all times. As stated in our management principles, we commit to client satisfaction as our most important business objective. We are in the business of adding value.

Recruiting Manager

HireStrategy

HireStrategy is a full-service professional staffing firm providing contract, direct hire and executive search solutions for employers in the Washington DC area. Our diverse client base represents a wide range of industries, including technology and media, financial services, professional services, energy & green technology, federal services, education and non-profit organizations.

Our recruiters specialize in providing candidates with personalized career management advice and placement services in the Technology, Finance & Accounting, Sales & Marketing, Recruiting & HR and Administrative fields.

HireStrategy has been ranked the No. 1 staffing firm in the Washington DC area, honored by Inc. magazine as one of the 500 fastest-growing firms in the country and named a "Future 50" firm by Washington SmartCEO magazine. We've also been recognized as a "Great Place to Work" by the Washington Business Journal, as well as a "Best Place to Work" by Washingtonian magazine.

Our executives are recognized thought leaders in their fields, regularly contributing their insights on economic, employment and workplace issues to the Washington Post, USA Today, the Washington Business Journal, the Wall Street Journal and major broadcast and cable television networks, including NBC, CNN and PBS.

~Contact me today!!

Director in Finance and Accounting

Medix Staffing Solutions

Personnel Consultant

The Mergis Group

Executive Recruiter

Comtech Mobile

Accountant Assistant

Founder- Are you hiring? My team can help!

Top Social Media Networker with a demonstrated history of thinking outside the box to find top candidates for hiring companies.  

Check out my content, open to collaborations!

Follow me #carolyntherecruiter

Chief Executive Officer

I'm looking for a Marketing Coordinator (Entry Level role) hoping the individual has an internship, and a marketing degree for Bethesda MD.

I'm also looking for 4 Inside Sales Reps (knowledge of financial services or mortgage industry a plus).  Bethesda MD.  

Interested candidates please send resumes to cchristie@templeviewcap.com

Would love if you could comment for reach! Let's get these filled.
No 3rd party, you will just get sent to me as the gatekeeper.  =)

I help founders avoid paying contingency fees. WAITLIST for new clients.

Kicklo

Global Brand Ambassador

TECO MARINE (l.l.c)

Operations Manager

Majid Al Futtaim

In the role of an Operations Specialist, spearheaded all the regular back-office operations and activities while overseeing the
successful execution of CRM/Online portal migration, Process Improvement and Automation projects.
o Orchestrated the Front-office Call-centre & imparted training while providing the trainees with elaborate feedback based
on Quality Auditing.
o Achieved high rate of customer retention by ensuring the provision of excellent customer service and timely resolution of
the complaints
o Cross sold the products and services to the customers over phone-calls or on their office visits and ensured continuous
generation of leads for accelerating sales.
o Offered support to the internal departments regarding various product and process related queries asked by customers
through different channels of communication.
Notable Achievements
o As a regular and disciplined employee and received appreciation certificates for 100% Attendance for three consecutive
years - 2013, 2014 and 2015. (Din’t take a single unplanned/sick leave during the tenure of 5 and half years).
o Recognized by the organisation for the diligent endeavors and received appreciation certificates for the best performance
in January 2012 and for 100% accuracy in raising the correct incidents/cases in December 2013.

Operations Specialist

Network International

As a Contact Management Officer, effectively handled the third party contact center calls for multiple banks and financial institutions. 
o Played a key role in establishing a new MAF Finance call centre, imparted training to the new joiner along with the feedback for improvement of the process and customer service quality.
o Processed the Credit Card authorisation requests received on Call, Email and FAX for the third party bank’s Call Centres.
o Regularly managed the merchant helpdesk calls and the resolution of issues and complaints by troubleshooting and arranging for the technician visits.

Officer - Contact Management

Emirates NBD

As a Customer Service Specialist effectively handled the call-centre calls with the aim to increase the incidence of first-call-resolution while reducing the number of tickets raised to the bank office and other internal departments. 
o Adopted cross-selling strategy to help the sales team by enabling lead generation and sales of other products and services.
Notable Achievements
o For the consistent efforts, was recognised and awarded by the organisation with a Certificate of Recognition for
Outstanding Performance in Feb.2011, and for Excellent Customer Service in March 2011.

Customer Service Specialist

WNS Global Services

Worked for a US-based Back-office process named as Ameriprise Financial (a sister concern of American Express) and
processed the cases for setting-up the new accounts of the insurance policy buyers.
o Resolved various customer queries received through different channels including email and fax.
o Worked on various software and applications including COLA, C2P3, Phase3, Surpass and Clarify-CRM.
o Also served as a Temporary Quality Checker to successfully replace the Quality Monitoring Executives during their absence.

Customer Service Associate

Reliance Communications

o Assisted the users on General Inquiries, Billing related Info and Disputes, Promotions and troubleshooting for network
issues, national and international roaming related issues and other complaints.
o Cross sold the different products and services to the existing customers by providing detailed information on features and
benefits
o Got internally transferred to Back Office for managing Callers Ring Back Tone (CRBT) activation, cancellation and
maintenance of the CRBT account.
o Worked on resolving the general inquiries and complaints raised by call centre agents by making outbound calls and SMS.
o Worked on different Telecom Software and applications such as Clarify CRM, ICCM, and CRBT Application.

Customer Service Executive

Operations Manager | Business Developer | Fostering Business growth by building trusted Client Relationships

A versatile and self-starting Operations & Sales professional with over a decade of profound Banking Industry experience and success with achieving the commercial goals of the banks by leveraging strong background in Banking Operations, Customer Relations
Management and Sales.
I add value to banking businesses by effectively handling the client interactions to resolve critical queries, imparting training to
juniors to help them develop their proficiency in various processes and supporting the internal departments with complicated
customer queries received through various communication channels.
A proven communicator, I easily liaise with customers to build trusted relationships and enable the banks to retain a high
percentage of the personal and business accounts while strategising to help acquire more corporate business accounts.
Highly skilled in devising profitable marketing plans, I focus on process improvement and operational efficiency to achieve
better customer services, eventually, leading to achievement of deeper customer engagement and market penetration.
CORE STRENGTHS:
► Excellent communicator, adept in interacting with all the bank stakeholders, ensuring prompt rapport-building.
►Demonstrated leadership and mentoring abilities to help groom and develop the skills of the new joiners with adequate
training and feedback.
► Efficient in critical and parallel thinking to offer innovative solutions to effectively troubleshoot the technical and business
issues while addressing client queries.
► Proficient in managing time while effectively planning and prioritising the work-flow to ensure adherence to the project
deadlines.
► Strongly self-motivated to impart excellent customer services and achieve the highest levels of customer satisfaction.

PERSONALITY TRAITS:
➤ Amicable and flexible. Energetic and inspiring.
➤ Dependable, detail-oriented and holds strong work ethics
➤ A strong leader & team player with excellent professional networking skills

Vipinstiwari@gmail.com

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Carolyn Christie's LinkedIn Performance

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