Carolyn Christie

Founder- Are you hiring? My team can help!

Top Social Media Networker with a demonstrated history of thinking outside the box to find top candidates for hiring companies.  

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Chief Executive Officer

Inspired With You

I offer a variety of wellness and holistic modalities tailored to meet the unique needs of my clients. My programs include stress and emotional management, pain and mobility care, and life coaching.

Small Business Owner

The Crypto Recruiters

Marketing Associate

Coinbase

*Impacted by 18% reduction in force*
Actively worked to display a courteous and empathetic attitude to customers, resulting in an average of 85% first contact resolution (FCR) which resulted in positive customer experience and reduced call volume.  

Exceeded After call work (ACW) metric standards of 4 minutes or less which helped surpass service level agreements by 20%.  

99.5% or greater monthly average QA resulted in boosting Q2 customer satisfaction survey scores.  

Communicated with clients regarding crypto and payment transactions, account services, statements, and balances. Managed, prioritized, and responded to Tier 2 issues, inquiries, and escalations. Experience with KYC, compliance, payments, fraud, account access, trust and safety, and operational domains.  

Selected and advanced into a L & D Leadership role, providing onboarding and new hire training for multiple classes of 20-30 associates.

Customer Success Lead

Wells Fargo

Exceeded company metrics of 99.6% yearly QA average which resulted in front office and client satisfaction goals and top performer recognition.  

Exceeded hourly task processing metrics of 11 tasks per hour equaling 140% productivity, resulting in faster turnaround time for clients' transactions and leadership recognition  

Handled high net worth clients assisting with, bill pay, high volume transfers, payments, cashier's checks, GL balancing, wires, account closures, refunds and Entered data into computer tracking system.  

Aided department with on the floor support for colleagues while training new hires.  

Developed and supported knowledge of evolving products and services to accurately answer questions and provide recommendations for the best interest of our customer.

Senior Operations / Customer Support Lead

Hercules fitness

Head Trainer and Coach of strength and conditioning training 100+ clients in 4 specialties. 

Trained clients individually and in group class settings utilizing strength training, cardiovascular exercise and stretching. 

Achieved improvements for clients by designing optimal wellness plans, educational events and organizing schedules to promote consistency. 

Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs including CrossFit, strength and conditioning, mobility and power pump group classes.

Personal Trainer / Head Coach 

LeadQual, LLC

Outbound calling, processing, and qualifying leads for 60+ clients, businesses, and organizations.  

Processed 250-300 calls per day and averaged 20+ qualified transfers that helped keep queue volumes low exceeding company expectations and client goals.  

Exceeded daily call goals by 20% which resulted in more qualified leads and sales commissions for company growth.

Sales Account Executive

Renaissance ClubSport

Personal Trainer, Hip Hop Dance Instructor, Fitness Desk

Trained clients during strength training, cardio vascular exercise and stretching.
Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.

Personal Trainer

Tickets.com

Responsible for supporting relationships with box office clients, including multi-million-dollar event creation, season account support, training and technical support for box office staff and management, and performing box office duties at 5+ sites with up to 80 direct reports.

Regional Manager

Responsible for resolving escalated technical problems for all customers who have bought merchandise or online programs; assisted outsourcing agents to complete sales, answer questions about orders, billing, merchandise, and service concerns; provided training and supervision to ensure quality service, adherence to policies, and reduction of company expenses.

Provided customer service for 100+ inbound and outbound calls per shift by answering questions, providing billing and technical support for multiple supported websites owned and ran by mlb.com and MLBAM networks; troubleshooting of Mac and Windows platforms.  

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.  

Achieved beyond SLA metrics and KPI’s with scores above 95% which resulted in multiple internal promotions to share the knowledge and success with departments, teams, and colleagues to ensure company success.

Outsourcing Supervisor / Customer Support

United States Marine Corps

Water support technician that installed, operated, inspected, and performed preventive and corrective maintenance on pumps, water filtration/purification equipment, water storage/distribution systems, and laundry and shower facilities. 

Conducted and evaluated water surveys, water reconnaissance, and water quality analysis, as well as set up, maintained, and closed sanitation systems. 

Familiar working with reverse osmosis units, water Pumps, shower Units, distribution and maintenance of all equipment, tactical water distribution systems, set-up water tanks up to 50K Gal. 

In charge of multi-million-dollar warehouse inventory, and categorization of equipment’s function. 

Awarded Global War on Terrorism Medal. 

Medical - Honorable Discharge.

Equipment Operator / Water Purification

CX Professional / Web3 / FinTech / Blockchain / USMC Veteran

Eric Crossley is a dedicated member and advocate of the holistic wellness and health industry, having served in this field for over a decade. He began his career as a personal trainer, focusing on mobility and movement. Due to his passion for music, Eric became interested in sound healing modalities, eventually obtaining certifications as a Reiki master, Biofield Tuning Practitioner, and Sound Healing Guide. For the past five years, Eric has been providing these healing services in the greater bay area, from his local location in Pinole to as far as Santa Cruz, Redding, Sonora, and other nearby and distant locations. Eric's commitment to growth, self-care, and helping others has led him to participate in plant medicine circles and healing groups. He continually expands his knowledge through education in neuro-linguistic programming, cognitive-behavioral therapy, and advanced sound healing techniques and practices. Eric ensures that each client has a unique and individual experience, recognizing and honoring their personal journey. "Every path is different, and I honor and recognize our individual experiences. We are all just walking each other home," says Eric. Book your next sound healing or plant medicine experience with Eric today and be well.

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The Battle

Carolyn Christie

Eric Crossley, ACWI

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