Leishman Coaching

I started Leishman Coaching in 2019 because, while I had a successful corporate career for many years,   I also made a lot of mistakes. So while I got there in the end, I wish I had someone to guide and coach me. 

I worked with some great leaders along the way but I always knew that it was difficult for them to be truly independent when they were coaching me.  I needed someone who was. Someone who didn't have conflicting priorities. Someone who could support my career ambitions and accelerate my learning.

There were things I just didn't know. 

In the last few years of my corporate career, I was privileged to work with a couple of incredible coaches. I learned so much from them and still remember the things they taught me. 

And so, I decided to retrain and become a coach.

What makes my coaching approach different is what I call the triple threat.

🔵 I have an extensive corporate and business experience.

🔵 I am an accredited professional coach, AND

🔵 I am a writer, so with me, it can be a one-stop shop - and you can be confident that your personal brand is supported by great career documents.

I have coached more than 500  clients since 2020, across a variety of roles, industries and countries.  

While I have an extensive background in financial services, I have found that the challenges people experience at various points in their careers, are both universal and global.  

I am a lifelong learner, a voracious reader and I regularly pick up new strategies and approaches which I put into practice in my coaching business.

Principal

Financial Basics Foundation

FBF is a national NFP focused on building financial literacy in young people in Australia. As a long standing charity, it has delivered free resources to Australian schools for more than 20 years.

Chair

CUA - Credit Union Australia Limited

Chief Operating Officer

General Manager, Member Experience

Chief Operating Officer (Acting)

Head of Customer Experience and BPR

Responsible for program management, change strategy, and execution of the ANZ Distribution Transformation major projects portfolio.
Business dimensions and scope: Program budget $75M. 800 branches, two call centres and 6,000 employees.

ACHIEVEMENTS

1. Carriage of the GM Distribution Transformation position for an extended period of time - full accountability for strategy development and execution.

2.Branch redesign program to support evolving customer needs resulting in 37 new look branches in 2013.

2. Ongoing development and build of customer management and home loan systems.

3. Development of change strategies and tools for ANZ staff and customers, culminating in the ANZ 'Better Ways to Bank' program.

Portfolio Change Director, Distribution Transformation

Management of all support functions including major projects and program office, investment slate, risk functions, vendor management, business information and improvement teams (Lean Six Sigma community). Business dimensions $40M opex, $100M+ in project capex and opex.

ACHIEVEMENTS

1. Development of a new strategic operating model for all support functions which delivered both a 25% reduction in overall run rate and an increase in stakeholder satisfaction of 20% over an 18 month period. 

2.Leadership of the Australian Retail Offshoring Program. Moved 1000 roles to Bangalore and Manila over a 3 1/2 year timeframe.

3. Capacity planning focus and re-engineering work supported productivity improvements of an average of 27% across all teams and a 20% reduction in customer complaints.

4. Successful Delivery of a number of key infrastructure programs including a new fraud management platform. Benefits exceeded all business case targets.

5. Reduction in vendor management costs of $21M over 2 years.

Head of Business Enablement, Australia Operations

Quest Limited

Responsible for developing a Pacific Operations Hub in Fiji to mitigate financial and operational risk in the region. Business dimensions Opex $6M* Capex $12M. 
*NB Low cost of labor drove relatively low opex in Fiji.

ACHIEVEMENTS:

1. Developed the Pacific Hub strategy and centralised functions from 12 Pacific countries and 2 Asian countries into Fiji.

2. Developed a strong company culture and employment brand. Benchmarked using the Hewitt's survey. Achieved Best Employer status for three consecutive years and moved staff engagement from 68% to 92%. Became an employer of choice in Fiji.

3. Led the company safely through the 2006 military coup and subsequent upheaval, followed by Cyclone Gene in January 2008. 

4.Achieved ISO 9001 2008 accreditation in 2008. 

5. Won a number of external awards including: DHL (Fiji) Exporter of the Year Westpac Services award in 2007 and 2008. Fiji Business Excellence awards in  2006, 2007, and 2008. These awards were an integrated part of the business strategy to develop our quality standards and employment brand.

6. Obtained government approval for 10 year tax free status in 2006.

7. Oversaw design and implementation of a building fit out with all the associated challenges of doing so in a politically unstable and  developing country.

Managing Director

Responsible for mortgage processing Australia wide and all major Mortgages infrastructure projects.

ACHIEVMENTS:

1. Remediation and successful delivery of two infrastructure projects.
2. Restored service levels in 2002 to achieve lead bank status with mortgage brokers.

Head of Mortgage Processing

Responsible for running the end-to-end mortgage business in New Zealand. Business dimensions Budget $170M. FUM $10BN. 

ACHIEVEMENTS:

1. Exceeded profit targets in 2000 and 2001.

2. Achieved market leadership with a new broker value proposition.

3. Staff satisfaction levels of 90%.

General Manager, Mortgages

Responsible for national team of 1000 operations staff across five locations. Business dimensions: 1000 staff. Budget 30M.

ACHIEVEMENTS:

1. Rationalised processing sites from five to three.

2. Managed national restructure to align to new business model.

Chief Operations Manager

Led national  team of 500 staff across 8 locations managing all back office transactions.

ACHIEVEMENTS:

1. Major site rationalisation - from eight locations down to three.

2. Reduced run rate by in excess of 20% over 18 months.

Head of Retail Operations

Responsible for leading and developing all new retail and business distribution strategies.

ACHIEVEMENTS: 
1. Multiple new initiatives including centralised credit and cash processing, network configuration strategy, and ATM profitability model.

Head of Distribution Strategy

Various retail and corporate banking roles

You know you need to work on your career,  but life gets in the way.

We’ve all been there. 
 ➡️ The resume that’s sat half-finished for months. 
 ➡️ The vague idea of "planning the next step" that never makes it to your to-do list. 
 ➡️ The creeping feeling that you could be doing more, earning more, or feeling more satisfied at work,  if only you knew where to start.

Since 2021, I’ve worked with more than 700 professionals to break through that stuck feeling. Whether it’s career direction, preparing for a move, stepping into leadership, or navigating a tough patch, I will help you cut through the noise and take real action.

With over 30 years’ experience as an executive, leader, parent, and business owner, I know the career game from all angles. My coaching is honest, practical, and focused on progress, whatever that looks like for you.

Here are some of the topics I coach on: 

🔵 Gaining clarity on where you are heading with your career and putting a plan in place.

🔵 Pinpointing why you are not getting interviews, jobs, or promotions, and working with you to close the gap.

🔵 Navigating the boardroom as a new or aspiring executive.

🔵 Learning the art of executive presence and high-impact communication.

🔵 Helping you get market ready if you are preparing to leave, between jobs, or returning to work after a break.  

🔵 Writing your career documents because you have looked at them so many times you are losing the will to live. 

🔵 Building a plan to help you come back from the brink when you are sliding backward down the corporate ladder, or have made a career-limiting mistake.

I am a qualified coach with more than 30 years' experience as a leader and executive, both in Australia and internationally.  

I know what good looks like, and I will work with you to help you get there. 

"Brigid offers a rare combination of "expert/practitioner" and "coach/mentor" that distinguishes her from other executive coaches I've worked with throughout my career" 
CEO, Melbourne, Australia

I share practical career advice here every week — follow me for free tips.
Or message me if you’re ready to make real change, and we’ll book a free discovery call.


🕸 Or check out my website for packages and pricing.

leishmancoaching.com

Brigid Leishman

APA Group

Developer for Power Apps, Power Automate, and PowerBI for internal Business Processes. 
Business Analyst for uplifting existing Assets or integrating new Assets in EAM Maximo.   
CMMS - IBM Maximo, Mainpac, Mex

Senior Business Analyst

UnitingCare Queensland

UiPath RPA, Nintex Workflow Cloud, Power Apps, Power Automate, Axway, PowerShell, Power Platform administration, Business Analysis and Development.

Automation Engineer

Griffith University

Technical & People Management of Robotic Process Automation (UiPath RPA) & Web Development teams

Product Manager, Automation and Digitisation

Great Southern Bank

Robotics Process Automation Developer/Analyst (UiPath)-successfully developed and deployed 20 robots.  Business Analysis, UiPath coding (.net) design, UAT, deployment, hypercare, handover, maintenance, risk & audit assessment/compliance.

RPA Developer/Business Analyst

BPMN 2.0, business process modelling and simulation.

Senior Readiness Coordinator (Business Analyst)

Business process modeling, timing and capacity simulation, facilitate process improvement opportunities and implementations, Google analytics, Agile (Scrum-Jira) and Lean Six Sigma.

Business Process Reengineering Specialist

Arrow Energy

•	Lead process synchronisation workshops to ensure gas factory handover interfaces are process mapped in accordance to BPMN 2.0 standard using Signavio. 
•	Identified key handover interfaces which are disjointed, trigger-less, missing, high work-in-progress (WIP), and long lead steps from the overall gas factory end to end Process maps.
•	Engaged process owners involving in key interfaces to determine the right handovers and make it transparent to the production control system.
•	Analysed process maps and handover interfaces with stakeholders with Lean tool, SIPOC, in order to enable full look-ahead.
•	Optimised and synchronized improved steps to overall gas factory end to end process
•	Promoted and communicated process maps to enable transparency and integration among involved teams to increase execution efficiency.

Business Improvement Advisor

Asset Integrity Process Safety Program Management Support	
•	Communicated with key internal stakeholders to update Process Safety milestone, Schedule, KPIs to update company and shareholders on program progress.
•	Initiated development of eLearning modules for Process Safety and electronic Management of Change (eMoC) to ensure companywide compliance in HSE (Healthy, Safety, Environment).
•	Refined Integrated asset level MoC KPI charts into tiered levels for eMoC dashboard in Sharepoint site to improve compliance to Shell Change Management. 
•	Updated Maintenance Integrity and Execution (MIE) KPIs and Schedule from SAP PM for site staffs communication on performance and compliance to Shell MIE standard compliance.

Process Safety & MIE Program Support Engineer

Business Planning and Economics Data Integration		
•	Successfully developed and rolled out comprehensive template for business planning and economics team with the level of granularity that enables transparent and accurate project economics and planning analysis. 
•	Communicated with various internal key stakeholders to Work Breakdown Structure for CAPEX, FEASEX, OPEX, ABEX in order to improve robustness of project lifecycle economics analysis. 

Web based Electronic Authority for Expenditure (e-AFE) 		
•	Successfully led the e-AFE project to successful roll out in order to improve the transparency, tracking, and efficiency of AFE process. I was instrumental in the facilitation of current and future process mapping, conceptualization and development, training manual and video development, which involved large cross section of departments and individuals. This e-AFE process has been adopted as the official AFE tool in Arrow Energy.

Project Integration Engineer (Economics & Planning)

- Construction and Utility Power Import for Coal Seam Gas LNG Plant (FEED Phase)
- All Electric Import study for Coal Seam Gas LNG Plant (Concept Select Phase)
- Technical Interfaces Management for Coal Seam Gas LNG Project (FEED Phase)
- Risk Management
- Project Change Management

1.	LNG Plant Power Import Study
Performed Power Import study for replacement of gas turbines for LNG Train compressors and utility power generation during Concept Select phase and Front End Engineering Design (FEED) phase. The study includes CO2, economic, roadmap, and technical feasibility analysis.

2.	LNG Project Technical Interface
Aligned the technical interfaces (pan project level) between the project sub-teams, e.g. upstream, pipeline, LNG plant.
Maintained the project’s technical interface documentation, for both internal and external parties.
Managed the development of these interfaces as the project design matures
Reviewed design, study, report, and interface documents
Pioneered the purchase, training, and roll out of web based Interface Management System package in Arrow Energy. 
Initiated integrated Process Flow Scheme of LNG Project process from Wells to LNG Plant with critical interface information.

3.	LNG Project Change Management
Coordinated the project’s Change Control procedure in order to ensure that proposed changes are documented for impact across the project teams; agreed changes are communicated and documented. 

4.	LNG Project Risk Management
Established Arrow Energy risk management system with leverage from Shell risk management system and expertise. 
Pioneered the purchase, training, and roll out of “EasyRisk Management” package in Arrow Energy. 

5.	LNG Project Overall Basis of Design
Author of Overall Basis of Design for Arrow Energy LNG Project which covers the value streams of Upstream, Midstream, and LNG Plant.
Performed integrated technical review of LNG Project design basis including key interfaces between Upstream, Midstream, and LNG Plant.

Senior Project Engineer (Technical Interfaces)

Shell

1) Operations Engineer for Well and Reservoir Management 
a.	Member of breakthrough team to coordinate and manage well signals from the point of unscheduled deferment to wells back to production. 
b.	Facilitated over 20 Lean projects for Metering, Well Intervention, Offshore IT Telecommunication Process, Production Data Management, Tanker Scheduling, and Finance. All the projects eliminated both cost and waste significantly on brown fields Oil and Gas production.  
c.	Provided consultation and coaching on Lean deployment strategy for leaders.
d.	Spear headed deployment of Lean tools in Shell Upstream business processes.
e.	Train engineers and leaders on Lean concepts and tools on regular basis to strengthen Lean culture in organizations.
f.	Co-developed Electronic Andon Board to better manage activities to recover gas capacity slippage and oil production unscheduled deferment.
g.	Trained all core members of Well and Reservoir Management, continuous coaching and first line support to Electronic Andon Board. 

2) CO2 Abatement project: 
Worked with onshore/offshore facilities within Asia Pacific region (including Shell Development Australia in Perth) to inventorise CO2 & Green House Gas emission profile and status update to Shell Head Quarter. Details include:
a.	Establish network and communication procedures 
b.	Identify, plan, and develop CO2 reduction projects in Business Plan
c.	Monitor Energy/CO2/flaring reduction projects 

3) Capacity Planning/Benchmarking Study: 
Facilitate Exploration & Production Asia Business Improvement initiatives planning and prioritization to make sure each investment will achieve high ratio on return of investment and also the operational safety. This is also to make sure that the company human resources are fully focus in the core fundamental business, by capping at 8% for total work force time that is involved in initiatives.

Business Improvement Engineer - Upstream

Intel Corporation

Duties		: Responsible for managing 2 groups of electrical & Electronics engineers to provide technical services to Altera customers. 

1)	Asia Pacific core team lead for “Customer Experience Transformation” business improvement plan. 
2)	Managed 2 groups of Electrical and Electronics Applications Engineers under marketing organization to provide technical services for worldwide customers. 
3)	Program managed Asia Pacific & Japan (especially Japan) region Electrical Power Consumption Estimation improvement projects for East Asian industrial giants. 
4)	Program managed 7 IP (Intellectual Property) protocols electrical system validation and applications notes for worldwide customers. The IP protocols include industrial standards like PCI-Express, SerialLite II (6Gbps & 3 Gbps), Gigabit Ethernet, XAUI, and SerialRapidIO. 
5)	Assisted Sales Account Managers in international customers’ conference calls to achieve design wins from difficult/demanding customers. 
6)	Provided Low Electrical Power Consumption design consultancy and total solution to escalated customers’ service requests, which are related to Electrical Power Estimation and Input/Output Standards. 
7)	Liaised with various departments from IC Design, Product Engineering, Quality Engineering, to Packaging Design when coming to customers’ issues that require joint-effort resolutions.
8)	Responsible for hiring, training plans, budgeting for all kinds of lab equipment, oversea traveling, and etc.

Section Head

1)	Successfully incorporated the speed path validation concept line to manufacturing environment with outstanding result and recognition from Intel US and Penang top management. 
2)	Flawlessly executed 3 phases of technology transfer from US to Penang plant. The technology transfer projects are Speed Path Validation, Circuit Marginality Validation, and Pentium 4 Package Design. 
3)	Created test automation, which fully eliminated the need of manufacturing operators during speed path test.
4)	Aggressively boosted package design cycle with 50% improvement in comparison to US benchmarking. 
5)	Designed low cost packages which saved ~ USD 75 million comparing to typical package design. 
6)	Designed the first working dual core Pentium 4 package with innovative power delivery network to ensure sufficient power distribution for two silicon dies.

Substrate Design Engineer

Richard is an Engineering & IT professional with a unique blend of interdisciplinary career experience in Energy and Microprocessor R&D industries. He excels in business analysis and software coding simultaneously, with a strong focus on PowerApps, Power Automate, UiPath, PowerShell, Nintex eForm, and Jotform.

He has a proven track record in driving business process improvements, particularly in Banking Robotic Process Automation, Well and Reservoir Management, LNG Project Technical Interface Management, and Power Import studies for LNG Plants. Richard also possesses expertise in Microprocessor Substrate Design, Validation, and Testing.

With a reputation as a positive thinker and dedicated engineer, Richard is passionate about tackling challenging tasks and delivering them on time with excellent quality. His diverse skill set and commitment to excellence make him a valuable asset in the fields of business analysis and software automation development.

Specialties: 
=========
- Robotic Process Automation with UiPath Architecture, BA, Development, Hypercare, Maintenance.
- Business Process re-engineering and synchronisation. Tools included Bizagi and Signavio.
- Lean Consultant for Upstream Well and Reservoir Management
- LNG Project Technical Interface Management and Integrated Basis of Design
- LNG Plant Power Import study
- CO2 emission study for Upstream Offshore facilities and LNG Plant

I made some youtubes to contribute back to Automation community as I have learned a lot from other.
https://www.youtube.com/playlist?list=PLqNm9wchBuPyxJVEyYprHHbqi9zRhbGpg

taplio

The Battle

Brigid Leishman

Richard Foong

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?