Leishman Coaching

I started Leishman Coaching in 2019 because, while I had a successful corporate career for many years,   I also made a lot of mistakes. So while I got there in the end, I wish I had someone to guide and coach me. 

I worked with some great leaders along the way but I always knew that it was difficult for them to be truly independent when they were coaching me.  I needed someone who was. Someone who didn't have conflicting priorities. Someone who could support my career ambitions and accelerate my learning.

There were things I just didn't know. 

In the last few years of my corporate career, I was privileged to work with a couple of incredible coaches. I learned so much from them and still remember the things they taught me. 

And so, I decided to retrain and become a coach.

What makes my coaching approach different is what I call the triple threat.

🔵 I have an extensive corporate and business experience.

🔵 I am an accredited professional coach, AND

🔵 I am a writer, so with me, it can be a one-stop shop - and you can be confident that your personal brand is supported by great career documents.

I have coached more than 500  clients since 2020, across a variety of roles, industries and countries.  

While I have an extensive background in financial services, I have found that the challenges people experience at various points in their careers, are both universal and global.  

I am a lifelong learner, a voracious reader and I regularly pick up new strategies and approaches which I put into practice in my coaching business.

Principal

Financial Basics Foundation

FBF is a national NFP focused on building financial literacy in young people in Australia. As a long standing charity, it has delivered free resources to Australian schools for more than 20 years.

Chair

CUA - Credit Union Australia Limited

Chief Operating Officer

General Manager, Member Experience

Chief Operating Officer (Acting)

Head of Customer Experience and BPR

Responsible for program management, change strategy, and execution of the ANZ Distribution Transformation major projects portfolio.
Business dimensions and scope: Program budget $75M. 800 branches, two call centres and 6,000 employees.

ACHIEVEMENTS

1. Carriage of the GM Distribution Transformation position for an extended period of time - full accountability for strategy development and execution.

2.Branch redesign program to support evolving customer needs resulting in 37 new look branches in 2013.

2. Ongoing development and build of customer management and home loan systems.

3. Development of change strategies and tools for ANZ staff and customers, culminating in the ANZ 'Better Ways to Bank' program.

Portfolio Change Director, Distribution Transformation

Management of all support functions including major projects and program office, investment slate, risk functions, vendor management, business information and improvement teams (Lean Six Sigma community). Business dimensions $40M opex, $100M+ in project capex and opex.

ACHIEVEMENTS

1. Development of a new strategic operating model for all support functions which delivered both a 25% reduction in overall run rate and an increase in stakeholder satisfaction of 20% over an 18 month period. 

2.Leadership of the Australian Retail Offshoring Program. Moved 1000 roles to Bangalore and Manila over a 3 1/2 year timeframe.

3. Capacity planning focus and re-engineering work supported productivity improvements of an average of 27% across all teams and a 20% reduction in customer complaints.

4. Successful Delivery of a number of key infrastructure programs including a new fraud management platform. Benefits exceeded all business case targets.

5. Reduction in vendor management costs of $21M over 2 years.

Head of Business Enablement, Australia Operations

Quest Limited

Responsible for developing a Pacific Operations Hub in Fiji to mitigate financial and operational risk in the region. Business dimensions Opex $6M* Capex $12M. 
*NB Low cost of labor drove relatively low opex in Fiji.

ACHIEVEMENTS:

1. Developed the Pacific Hub strategy and centralised functions from 12 Pacific countries and 2 Asian countries into Fiji.

2. Developed a strong company culture and employment brand. Benchmarked using the Hewitt's survey. Achieved Best Employer status for three consecutive years and moved staff engagement from 68% to 92%. Became an employer of choice in Fiji.

3. Led the company safely through the 2006 military coup and subsequent upheaval, followed by Cyclone Gene in January 2008. 

4.Achieved ISO 9001 2008 accreditation in 2008. 

5. Won a number of external awards including: DHL (Fiji) Exporter of the Year Westpac Services award in 2007 and 2008. Fiji Business Excellence awards in  2006, 2007, and 2008. These awards were an integrated part of the business strategy to develop our quality standards and employment brand.

6. Obtained government approval for 10 year tax free status in 2006.

7. Oversaw design and implementation of a building fit out with all the associated challenges of doing so in a politically unstable and  developing country.

Managing Director

Responsible for mortgage processing Australia wide and all major Mortgages infrastructure projects.

ACHIEVMENTS:

1. Remediation and successful delivery of two infrastructure projects.
2. Restored service levels in 2002 to achieve lead bank status with mortgage brokers.

Head of Mortgage Processing

Responsible for running the end-to-end mortgage business in New Zealand. Business dimensions Budget $170M. FUM $10BN. 

ACHIEVEMENTS:

1. Exceeded profit targets in 2000 and 2001.

2. Achieved market leadership with a new broker value proposition.

3. Staff satisfaction levels of 90%.

General Manager, Mortgages

Responsible for national team of 1000 operations staff across five locations. Business dimensions: 1000 staff. Budget 30M.

ACHIEVEMENTS:

1. Rationalised processing sites from five to three.

2. Managed national restructure to align to new business model.

Chief Operations Manager

Led national  team of 500 staff across 8 locations managing all back office transactions.

ACHIEVEMENTS:

1. Major site rationalisation - from eight locations down to three.

2. Reduced run rate by in excess of 20% over 18 months.

Head of Retail Operations

Responsible for leading and developing all new retail and business distribution strategies.

ACHIEVEMENTS: 
1. Multiple new initiatives including centralised credit and cash processing, network configuration strategy, and ATM profitability model.

Head of Distribution Strategy

Various retail and corporate banking roles

You know you need to work on your career,  but life gets in the way.

We’ve all been there. 
 ➡️ The resume that’s sat half-finished for months. 
 ➡️ The vague idea of "planning the next step" that never makes it to your to-do list. 
 ➡️ The creeping feeling that you could be doing more, earning more, or feeling more satisfied at work,  if only you knew where to start.

Since 2021, I’ve worked with more than 700 professionals to break through that stuck feeling. Whether it’s career direction, preparing for a move, stepping into leadership, or navigating a tough patch, I will help you cut through the noise and take real action.

With over 30 years’ experience as an executive, leader, parent, and business owner, I know the career game from all angles. My coaching is honest, practical, and focused on progress, whatever that looks like for you.

Here are some of the topics I coach on: 

🔵 Gaining clarity on where you are heading with your career and putting a plan in place.

🔵 Pinpointing why you are not getting interviews, jobs, or promotions, and working with you to close the gap.

🔵 Navigating the boardroom as a new or aspiring executive.

🔵 Learning the art of executive presence and high-impact communication.

🔵 Helping you get market ready if you are preparing to leave, between jobs, or returning to work after a break.  

🔵 Writing your career documents because you have looked at them so many times you are losing the will to live. 

🔵 Building a plan to help you come back from the brink when you are sliding backward down the corporate ladder, or have made a career-limiting mistake.

I am a qualified coach with more than 30 years' experience as a leader and executive, both in Australia and internationally.  

I know what good looks like, and I will work with you to help you get there. 

"Brigid offers a rare combination of "expert/practitioner" and "coach/mentor" that distinguishes her from other executive coaches I've worked with throughout my career" 
CEO, Melbourne, Australia

I share practical career advice here every week — follow me for free tips.
Or message me if you’re ready to make real change, and we’ll book a free discovery call.


🕸 Or check out my website for packages and pricing.

leishmancoaching.com

Brigid Leishman

Standardise and elevate people experience at GSK, globally. My team and I work at the intersection of People, Process, and Technology to improve how our employees perceive services from HR. This helps GSK  fulfill its purpose unite science, technology and talent to get ahead of disease together.

GXO - Global Experience Owner | Human Resources 

DXC Technology

As global head of Operational Excellence at DXC Technology I lead a team that is committed to help DXC deliver on it's promises. 

My team helps improve and simplify DXC's delivery to client. We aim to prevent projects and engagements running into trouble and if they land there then we do what we can to recover. We also relentlessly apply Continual Improvement across the organization and establish compliance to all key quality, information security, and business continuity standards.

Director - Head of Operational Excellence 

As global head of quality at DXC, my team and I, strive to help DXC keep its quality commitments to customers. We do this with sustained focus on:

- Process, Tools, and Metrics
- Standards, Audits, and Certifications
- Business Continuity and related Compliance
- Process Improvement through Kaizen, Lean, Six Sigma, and Automation
- Performance reporting and workflow tools to simplify processes.

We are here to make an impact. 10x or more!

Director - Global Head of Quality and Continual Improvement

At DXC I lead the Delivery Excellence team to assure world-class delivery to clients, globally. 

DXC is the world's third largest IT Services Firm with over 100,000 employees and $20bn in annual revenues. More on DXC at https://www.dxc.technology/ 

I lead a global team to improve and simplify DXC's delivery to client. We aim to prevent projects and engagements running into trouble and if they land there then we do what we can to recover. We also relentlessly apply Continual Improvement across the organisation and establish compliance to all key quality, information security, and business continuity standards.

Global Head of Delivery Excellence

I lead a team of transformation specialists at the Global Delivery Services (GDS)  of EY. My team of 100+ is spread across locations in India, China, Philippines, Argentina, and Poland. We undertake high impact projects to significantly improve the capabilities of GDS to help EY create a better working world. 

We manage a multi level improvement projects architecture including Kaizen, Six Sigma, Lean, Automation, Robotics Process Automation (RPA) and Maturity Frameworks.

Transformation Director | Global Delivery Services | GCC Locations

HSBC

At HSBC I managed the offshore Process Re-engineering and Implementation team based in Hyderabad and Bangalore. Together we delivered large and high impact process improvement projects for the bank, globally. We delivered over $100 m in impact over 2016-17. 

As a program leader I also lead the Waste Elimination and Robotics (RPA) programs across HSBC global operations.

Head of Process Re-engineering and Implementation | GCC Locations 

Process Consulting is a part of the Global Change Delivery function at HSBC. Our team manages large high impact process improvement projects globally. I am currently leading transformation programs in Insurance and Retail Account Servicing.

Vice President - Process Consulting

ANZ Support Services

As Vice President - Business Excellence (Retail, Commercial, and Wealth), my role is to develop and deploy plans for achieving key operations excellence goals including productivity, utilization, turn-around time, accuracy, cost, and customer satisfaction. This includes programs to improve accuracy, reduce waste, cross-skill staff across teams, establish customer centricity, and improve productivity using a unique mix of Kaizen, Rapid Root Cause Analysis, Lean, and Six Sigma projects. As part of the leadership team I also lead change programs.

Achievements and Highlights 
•	Over 15 % improvement in productivity and  customer satisfaction 
•	Over 50% reduction in errors from priority teams 
•	Over 50% improvement in staff committing zero errors for a month 
•	Completed improvement projects leading to savings of over 50 staff 
•	Global trainer for ANZ's flagship operations excellence program with Cranfield University.

At ANZ I have realized my passion for leading teams to make a positive impact.

Vice President - Business Excellence | GCC Locations 

Infosys Technologies Ltd

As Principal - Quality Programs I head Infosys's Business Excellence program globally.  This includes driving beneficial change across business units and enabling functions, nurturing a global team of senior examiners, and leading over 25 assessments annually.  I also mentor select Lean Six Sigma projects.

Principal - Quality Programs

As Principal - Quality Programs and earlier Program Manager, my role was to lead a significant change program across the organization. This program, based on the Malcolm Baldrige National Quality Award (MBNQA) of the USA, was designed to measure and improve management performance across Infosys. This included developing business excellence criteria, training and coaching examiners, conducting assessments, and presenting results to the board.

Achievements and Highlights 
•	All key units achieved a 600+ points goal during the three year program 
•	Conducted over 25 assessments annually and shared insights with senior leadership 
•	Developed a solution for to balance budget and benefits for a global marketing campaign 
•	Trainer for Six Sigma and Infosys Quality programs 
•	Managed Infosys' Customer Satisfaction Measurement and improvement program in 2007 
•	Won org-wide Excellence Award in 2007 and the best Quality program in 2008.

At Infosys I honed my passion for the Malcolm Baldrige framework for performance excellence.

Program Manager - Quality

Qimpro Consultants

As a COO, BestPrax and Business Leader, Qimpro Consultants, my role included consulting for key clients and managing the BestPrax Club.  Most client engagements were long term change (MBNQA/Deming) assignments linked to improvement in business metrics.  Others included training on quality and creativity tools. I also did business development, alliances, product development. 

Achievements and Highlights 
•	Trained over 1000 quality professionals across over 25 clients 
•	Clients included companies from the Aditya Birla, ICICI (Insurance), Reliance, and Tata groups  
•	Co-authored the International Quality Maturity Model for change management assignments 
•	Developed new businesses including Six Sigma, Best Practice insights, Courseware sales, etc.

I joined as a Consultant and rose to Principal Consultant.

Business Leader

MindaRika

Assisted in up gradation of ISO 9002 to ISO 9001.
Developed and conducted training modules on QS 9000.

Quality Assurance Engineer

Raymond Limited

Conducted several productivity improvement projects in manufacturing.
Conceived, designed, developed, and managed training for 3000 workmen in less than 100 days.
Managed stores and purchasing co-ordination including sanctioning indents.

Junior Officer

Global Head of Operational Excellence @ DXC Technology | Business Process Transformation and Mid-Career Coach ✅

With about 30 years in transformation, innovation, quality, and simplification (TIQS ✅), I work at the intersection of People, Process, and Technology to drive long term and beneficial change for large global organisations. 

I am currently the Global Experience Owner (GXO) for People Services at GSK. We aim to standardise and elevate the experience of our employees, globally. I am bringing better tools and methods including real uses of Artificial Intelligence to improve the day to day and longer term experience of our colleagues. 

Earlier as the Global Head of Operational Excellence at DXC Technology, I lead a global team to simplify and transform DXC's delivery to customers, deploying works class processes, ensuring compliance, continuity, and improvement.

I am also an ASQ Fellow since 2013, a LinkedIn Top Voice since Jan 2022, and a mid-career coach, who loves to share my knowledge and expertise with others. I have taught quality principles, methods, and tools to over 10,000 professionals, and helped my clients win several quality awards, including the Deming Prize. I have also led initiatives that generated over $250 million in benefits, focusing on composite outcomes around revenue, cost, customers, and employees. 

My mission is to make an impact and to lead people to deliver 10x results.

----
I have spoken at over 100 companies in 15+ countries, including Amdocs, ANZ Bank, Birla Group (25 Units), HDFC Bank, Hindalco, HSBC, Indian Navy, ISRO, Infosys, One.com, Reliance, Tata Management Training Centre, and more.

Also been a guest or keynote speaker at ISB, IIM Raipur, IIM Lucknow, Symbiosis, IIT Ropar, Somaiya, Christ College, GIBS, Alliance University, BITS Pilani, and many more.  I also run a LinkedIn Live show called ManageBetter, a YouTube channel, and a podcast series. The Live show is over 100 shows.

Anshuman Tiwari

Challenging traditional 'wisdom' needs courage. And it needs research. A balanced mind. And the conviction that comes from 'doing' not 'talking'.

Rachit Bir is taking on WhatsApp health universities with a passion that one can only admire. 

Consider this. We are all told...

- Ghee is magic and a must in our diet
- Eggs are non-vegetarian and bad for us
- Some sweets during Diwali won't do anything
- Coke is unhealthy but Chai is good 😂 

If you just read the list again you will know that much of this nonsense. But still millions of us fall for this.

And this is where Rachit is helping.

He brings science and explains why much of what we are told about our diet, exercise, and health needs a rethink. 

And he goes deeper...

- Why Protein is needed, but Creatine is even more vital
- ECG and Echo are good, but LP(a) is a better test for heart
- Daily walks hel,p but you need to pump some iron to stay sane.

And much more.

I read one of his posts early last year and sat up. This man makes a lot of sense. And dares to challenge nonsense. 

Rachit was a guest speaker at a LinkFriends event I conducted earlier this year. See some photos from there 👇 

Of course, you have a choice to follow that uncle on WhatsApp who sends useful advice - or you could follow Rachit and learn something better. And life-saving.

As Rachit says - be an adult. 

Thank you Rachit for who you are doing what needs courage. 

🤔

AI for Awesome Employee Experience | GXO - Global Experience Owner for HR @ GSK | Process and HR Transformation | GCC Leadership | 🧱 The Brick by Brick Guy 🧱

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Brigid Leishman

Anshuman Tiwari

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The Battle

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Anshuman Tiwari

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Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Anshuman Tiwari's LinkedIn Performance

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