Brian Solis

Brian Solis is Head of Global Innovation at ServiceNow . He's also an 9x best-selling author, international keynote speaker, and futurist. Forbes has called him “one of the more creative and brilliant business minds of our time" and ZDNet has said that Brian is “one of the 21st century business world’s leading thinkers.”

For over 20 years, Brian has studied Digital Darwinism to understand the impact of disruption on businesses, markets and society. In his work, he humanizes technologies and trends to help leaders gain new perspectives and insights and inspire new ideas to thrive in the future.

Brian’s research explores business transformation,innovation, the agentic enterprise, and "the future of" industries, trends and markets.  

His insights on the future of technology and business trends have made him a go to resource among executives, media and market experts. He has published over 60 research papers and also actively shares his work in industry-leading publications including Forbes, ZDNet, CIO, eWeek, Fast Company, Adweek, and Singularity University.

As a keynote speaker, Brian travels the world to help audiences embrace change, learn what’s coming next and why, and to take a leading role in shaping the future they want to see.

Brian’s latest book, Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future was written inspire a new generation of leaders in an era of AI disruption. Mindshift shifts mindsets to challenge the status quo, anticipate the future, inspire teams, and innovate forward.

His earlier best-sellers include...

X: The Experience When Business Meets Design, explores the importance of experiences and how to design them for customers, employees and human beings everywhere. www.xthebook.com.

What's the Future of Business (WTF), which explores the landscape of connected consumerism and how business and customer relationships unfold and flourish in four distinct moments of truth. 

The End of Business as Usual explores the emergence of Generation-C, a new generation of customers and employees and how businesses must adapt to reach them. 

Engage! is regarded as the industry reference guide for businesses to market, sell and service in the social web.

To learn more about Brian, please visit: BrianSolis.com
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"Top futurist speaker." - ReadWrite

“One of the 21st century business world’s leading thinkers” – ZDNet

“One of the greatest digital analysts of our time.” - Antonio Lucio, CMO, HP, Facebook

Head of Global Innovation

Leads vision, strategy, and programming of ServiceNow's global Innovation and Executive Briefing Centers. He also engages with marquee customers and partners on innovation and transformation strategies. Studies disruptive technology and market trends to advise executives on leadership initiatives. Publishes business and technology thought leadership in leading publications to inspire executives to become leaders and innovators. Translates trends into go-to-market strategies for ServiceNow and its customers.

With 20+ years of leadership experience across banking, public service, and transportation, I specialize in transforming organizations through strategy, AI integration, and change management.

🔹 Transformation & Change: Led multiple large-scale transitions—from manual processes to AI-driven workflows at Swedbank, to digitalizing government services that reduced physical visits by 62%.

🔹 Strategic Leadership: As Chairman of JAK Bank, reversed 6 years of deficits with a new growth strategy and branding campaign still in use today.

🔹 Operational Excellence: At Statens servicecenter, achieved 98.6% customer satisfaction while navigating the COVID-19 crisis and leading nationwide crisis management initiatives.

🔹 Innovation & Growth: Proven track record in designing new systems, onboarding corporate flows, and implementing customer-centric solutions that deliver measurable business impact.

Passionate about leveraging AI and analytics to accelerate decision-making, improve efficiency, and create lasting customer value.

📩 Open to opportunities in executive leadership, transformation, and strategic management where vision meets execution.

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