Opental

Board Member responsável pelos Pilares de Tecnologia e Produto.

Board Member

- Support technically the creation of a community with 1,5k+ members.
- Set our Life Long Learning environment through technologies with low cost and high performance.
- Analyze members usage and platforms performance and generate insights data-driven to enhance service performance and members engagement.
- Automate processes with AI Tools and integration to reduce repetitive workload and costs.

Tech & Product Lead

ALMAH

I successfully managed a large-scale, global project for a global client that consolidated the company's international websites onto one unified platform.  This project involved:

- Centralizing Infrastructure and Content: We merged all website infrastructure (like servers) and content into a single location. This improved website performance and resulted in cost savings.
- Implementing Location-Based Personalization: We used geolocation technology to display tailored product information and content to website visitors based on their location. This improved the user experience and increased sales.
- Leading Cross-Functional and International Teams: I coordinated with various teams across multiple countries, ensuring effective communication and collaboration throughout the project lifecycle to achieve shared goals.

I also have led AI and automation implementation to improve business operations. Specifically:

- Developed an AI-Powered Customer Service Solution: I implemented an AI chatbot on WhatsApp to provide customers with instant support 24/7. This improved customer satisfaction and reduced the workload on our support team.
- Automated Internal Processes with AI Agents: I developed and deployed AI agents to automate various internal tasks, such as ticket creation on Taiga, daily reports over open tasks, business rule bot. This significantly improved our efficiency and reduced errors.

Senior Product Owner

Soul Brasil Esportes

As Tech & Product Lead at Soul Brasil Esportes, I spearheaded the complete refactoring of our website and core systems used by our athletes. This involved:
- Recreate the web app in Bubble to improve performance, scalability, and maintainability with low cost and fast implementation.
- Developing a new athlete performance tracking module to enhance user experience and provide valuable data insights.
- Collaborated closely with the marketing to use data-driven insights to leverage data-driven insights from the refactored platform, enabling more targeted campaigns and personalized athlete communication.

360dialog (official WhatsApp Business API Provider)

As a Data Analytics and Data Science professional, my expertise is central to driving business decision-making across various departments. My role involves transforming complex data into understandable, actionable insights that have directly contributed to the company's strategic goals.

Primary Responsibilities:

Data Analysis: Analyzing large, complex data sets, using various statistical analysis tools and techniques. My responsibility involves discovering patterns, trends, and correlations that can aid in decision-making.

Data Migration: Data migrations across various systems. I ensure the accurate and efficient transfer of data while maintaining data integrity.

Dashboard Creation: Creating clear and interactive dashboards that visually represent data to aid in business decision-making.

Query Handling: Retrieving and manipulating data as per the business requirements through SQL Queries.

Cross-Functional Collaboration: As the primary data contact for finance, growth, fraud, and customer-facing roles, I work closely with these departments to identify their data needs, providing them with accurate and actionable insights.

Data Science & Automation

As a Customer Success & Tech Support Team Lead - LATAM, I was responsible for shaping customer experience and supporting the team's development.

Primary Responsibilities:

Training & Development: Hiring, onboarding and training of new customer support agents, equipping them with the necessary skills and knowledge to solve various technical issues, from number submissions to API key configurations.

Complex Case Management: I served as the focal point for escalated complex cases, providing solutions that ensured customer satisfaction and reduced potential churn.

Process Creation/Update: I was responsible for refining our troubleshooting processes and updating our internal Confluence Page, driving efficiency in our response times and overall service quality.

Team Management & Performance Tracking: Manage activities of the team, ensuring optimum performance through monthly reports detailing team performance, identifying areas for improvement and implementing necessary changes.

Customer Success & Tech Support Team Lead - LATAM

Provide premium support to customers navigating our suite of services.

Primary Responsibilities:

Customer Interaction: Handling customers' inquiries, feedback, and concerns through our JIRA ticketing system putting their needs at the forefront of every interaction, ensuring they receive timely and accurate solutions to their issues. My role necessitates clear communication, empathy, and deep product knowledge.

Problem Resolution: Resolving a wide array of technical issues that includes helping customers with number submissions, number activation, number migration, setting up API keys, setting up Webhooks, etc, by utilizing my extensive understanding of our product suite and technical expertise, I help customers troubleshoot and fix their issues effectively and efficiently.

Technical Expertise: Proficiency with our APIs and understanding the full capabilities of the WhatsApp Business API providing a higher level of assistance, guide customers through more complex issues, and troubleshoot problems effectively through GCP log analysis (API Calls and callbacks).

Knowledge Sharing: As part of my role, I help customers understand our platform better. This includes providing guidelines, sharing best practices through constantly udpated documentation.

Tech Support Specialist - LATAM

Albato

As Head of Tech Support and Customer Success, I held a pivotal role in structuring the department, focusing on the implementation of streamlined processes and comprehensive documentation to enhance operational efficiency. My role required me to create strategic plans for client base growth, with the primary strategy being the conversion of our free clientele into paid customers.

In orchestrating this conversion, I was able to develop a strong rapport with our clients, understanding their needs and pain points and designing solutions that not only addressed their concerns but also added value to their experience with our organization.

Through the meticulous application of this strategy, we were successful in expanding our client base by a remarkable 50%. This growth is a testament to the effectiveness of the adopted strategic approach, as well as the strength of the customer support and success department that I was entrusted to lead and manage.

In this position, my responsibilities also included training and mentoring a highly skilled team, setting KPIs and evaluating performance against these targets, and continuously enhancing the quality of customer support through data-driven decision making. Our focus was always on ensuring customer satisfaction and loyalty, thereby driving long-term business growth.

Head of Tech Support & Customer Success - Brazil

LinkApi Solutions

Cultivated enduring customer relationships by providing proactive insights for optimal utilization of the platform, thereby enhancing customer satisfaction and loyalty.

Maintained comprehensive knowledge of the platform's operations and kept abreast of updates and changes through consistent communication with our developer team.

Monitored customer key performance indicators (KPIs), developed strategic action plans to achieve team goals, and implemented preventive measures to mitigate churn risks.

Conducted thorough investigations into each client's operations to better understand their unique needs and identify ways to assist them in effectively using our platform.

Established a regular customer communication and follow-up routine, ensuring timely responses and sustained engagement.

Streamlined existing processes and developed new ones as required, leading to improved efficiency and productivity in the department.

Customer Success & Integration Management

Influx

Oversaw and tracked the performance of a team responsible for handling live customer support tickets. Ensured exceptional response quality and effective solutions pertaining to product and technical support, product purchases, billing, subscription renewals/cancellations, refunds, and invoicing.

Led the team effectively, facilitated onboarding, and conducted training sessions for new agents to enhance their customer service skills and product knowledge.

Updated process guidelines and troubleshooting documents to maintain an up-to-date knowledge base for the team, leading to efficient issue resolution.

Provided multilingual customer support, showcasing proficiency in interacting with a diverse customer base and ensuring effective communication.

Client Team Leader (Tech Specialist)

AB Group (Spekter labs, Konker.io, Source University)

Provided top-tier customer service while operating and managing CRM, Chat, and Shipment systems. Ensured seamless integration and smooth operation of all three systems, optimizing overall functionality.

Furnished customers with accurate and timely information, effectively addressing their needs related to product purchases, product deliveries, billing, order cancellations, refunds, and invoice generation.

Responded swiftly to customer inquiries, offering live action solutions that underscored a commitment to customer satisfaction and experience.

Customer Service & Community Management

Uarte 360

General Management:

- Develop and maintaining website active and updated with brand new products;
- Manage suppliers, buying orders and delivery time;
- Manage E2E product cycle (Design and approval, pricing, production, quality test, and delivery);

Customer Success Leader:

- Train and lead agents to work in live e-commerce chat whilst delivering the highest quality customer service;
- Making sure all deadlines were being met;
- Managing billing, invoices, refunds, product devolution/exchange;
- Keep the KPI (Customer happiness and satisfaction) always above 90% and the lowest average time response possible;

Customer Success Leader & General Management

Freelance

Home Office
Translate books, sample text, technical text, user's guide, workflows, articles, websites, and software interface. 
Subtitles and audio transcriptions creation.

Independent Translator and Subtitler

CTO @ Opental | CPO | Open Talent | Nocode | Lowcode | MVP | Startup | Data | AI

Bringing together expertise in Technology, Product, Data, and AI, I help businesses turn challenges into practical and efficient solutions.

Focused on boosting productivity and streamlining processes, I leverage tech stacks that allow me to build solutions using fast-deployment technologies, automations, and integrations to drive efficiency and cost reduction.

As a Nexialist professional, I connect people, data, and technology to foster sustainable innovation and deliver real results.

Skills & Experience:

1. Managing Teams, Products, and Projects:

-Experience working with global squads and leading international projects.
-Product management and roadmap planning with a focus on fast delivery and business alignment.
-Driving initiatives focused on innovation, efficiency, and cost reduction.

2. Developing, Implementing, and Managing Technology:

-Building MVPs and solutions using fast-deployment tech stacks.
-Implementing smart automations and complex integrations to simplify business processes.

3. Data:

-Creating scripts for web scraping, automation, and data analysis.
-Hands-on experience with the most widely used libraries and frameworks for data and AI.
-Building and orchestrating data pipelines and integrating multiple data sources.

4. Artificial Intelligence and Autonomous Agents:

-Implementing custom AI solutions to optimize operations.
-Using tools like Flowise, LangChain, LangFlow, and RelevanceAI to create autonomous agents and tailored workflows for specific business needs.
-Training AI with proprietary data through techniques like RAG (Retrieval-Augmented Generation) and Fine-Tuning.

Bruno Cassiano

Ticket Genius

Revolucione a gestão de chamados da sua empresa

Fundador

CTGF.info

No CTGF.info, lidero iniciativas de consultoria, treinamento e mentoria para empresas de desenvolvimento de sistemas, focando na gestão de produto, equipe, backlog e projetos de desenvolvimento. Minha expertise abrange uma variedade de áreas, incluindo ERP, TEF, varejo, PDV, desenvolvimento de software, bancos de dados, integrações, indicadores de desempenho e muito mais. Sou especialista em implementar metodologias ágeis, como SCRUM e Kanban, para otimizar processos e entregar resultados de qualidade. Possuo conhecimento em ferramentas e tecnologias como .NET, SQL, PowerBI, Tableau, QLIK, e-commerce (Magento, VTEX), CRM, entre outras. Com foco em alcançar resultados tangíveis e impulsionar o sucesso digital, estou comprometido em liderar equipes para alcançar metas e objetivos estratégicos.

EaaS - Executive as a Service

Insider Founding Member

GLOBAL HITSS 

Desde maio/2022 estou atuando na GlobalHitss como TechLead .
A GlobalHitss é uma empresa multinacional, de origem Mexicana, com presença em 7 países.

Projeto A - Aplicação de gestão de propostas, contratos e aditivos contratuais para venda de produtos e serviços corporativos 
			Cliente do grupo com atuação no segmento de Telecom.
			Tecnologias e produtos envolvidos: PHP, Laravel, MySQL, GitLab, Linux Ubuntu
			
			Principais resultados apresentados: melhoria na qualidade do produto; implantação de procedimentos e SLA para suporte
			
			Papel = Tech Lead
			
Projeto B - Aplicação para gestão de feedbacks 
			Tecnologias e produtos envolvidos: Node, React, GitLab, MySQL, Cloud Privada, 
			Papel = Tech Lead
			
Projeto C - Entrevistas técnicas de desenvolvedores e analista de sistemas especialistas na plataforma .net, 
            Para alocação em cliente no segmento de Logística

Projeto D - Entrevistas técnicas de desenvolvedores e arquitetos na plataforma node 
            Para alocação em cliente no segmento governamental

Projeto E - Formação de squad para atuação em cliente do ramo de proteína animal
			Tecnologias envolvidas: .net, angular, SQL Server
			Papel = Tech Lead
			- Entrevistas
			- Entendimento técnico dos projetos 
			- Entendimento de negócio e demandas
			
Outras atividades pontuais:
			- Movimentar imagens e containeres Docker entre servidores CentOS
			- Movimentar servidores entre Clouds em plataforma do Grupo
			- Avaliar ferramentas e soluções envolvendo Container: Docker; Nomad; Kubernets
			- Avaliar extração de dados de banco Oracle utilizado em ferramenta ITSM
			
Outros produtos e ferramentas: XAMPP; VSCODE; Laragon; HeidiSQL;

Líder técnico

educaTRANSforma

Mentor voluntário

MeetHub

Mentor

Carenet Longevity

Product Owner

Capta Tecnologia em Sistemas Ltda

• Atuação em Recrutamento, Seleção e Capacitação de colaboradores para todas 
as áreas
• No Desenvolvimento, responsável pela equipe e pela gestão das demandas: especificação, revisão de especificação, estimativa de tempo em conjunto com o time, priorização e acompanhamento da execução
• Implantação das melhores práticas de gerenciamento de código fonte, CI, Sprint, branch
• Gestão das mudanças (GMUD) e separação de versões (QA / Produção)
• Responsável pela especificação, validação e acompanhamento das obrigações 
legais e fiscais (NF-e; NFC-e; NFS-e; ECD; EFD Contribuições; EFD ICMS-IPI; LGPD)
• Responsável pela homologação dos produtos perante homologadoras: PAFECF; MFE; TEF Dedicado; TEF Discado
• Responsável pela pesquisa e coordenação do desenvolvimento do PDV Móvel 
(Mobile) utilizando as tecnologias POS-Sitef; Poynt/REDE; Lio/Cielo; Gertec/CliSitef; Gertec/REDE(RFAL) e Microsoft Xamarin
• Responsável pela discussão e definição do desenvolvimento de APIs (ou 
consumo) para integração com terceiros, incluindo plataformas de e-commerce – VTEX, MAGENTO
• Responsável pela especificação da plataforma .NET e metodologia para conversão dos sistemas de Visual FoxPro para .NET (inicialmente VB.net e posteriormente C#)
• Responsável pela especificação, modelagem e desenvolvimento de ETL para conversão de BI para SSAS – SQL Server Analysis Services
• Responsável pela Plataforma de e-commerce
• Responsável pela gestão do time DBA para banco de dados SQL Server

Gerente de desenvolvimento

MSPi do Brasil

·         Responsável pelo desenvolvimento do software de gestão, escrito em Visual FoxPro 8.0
·         Responsável por toda a área técnica (viabilidade de projeto, detalhamento de escopo de projeto, coordenação de atividades de desenvolvimento, coordenação de implantação, relacionamento com clientes, gerenciamento de suporte)
·         Responsável pela coordenação do programa Microsoft Certified Partner e todo o relacionamento necessário 
·         Responsável pelo relacionamento com a ABES
·         Pesquisa e detalhamento de projetos para novas áreas de mercado
·         Responsável pelo projeto e execução do projeto "Verified for Windows 2003"
·         Apoio à área comercial

Diretor técnico

Coloil / ARC Sul

·         Responsável por toda a área de tecnologia (incluindo infraestrutura, manutenção de servidores, telecom)
·         Suporte, gerenciamento, atualização da infraestrutura de rede (windows NT, 2000, 2003, linux)
·         Participante do grupo de gestão, dentro de um processo de substituição dos diretores por um comitê
·         Responsável pelo projeto e implantação de todas as unidades remotas (São Leopoldo-RS, Goiânia-GO, Extrema-MG, Rio de Janeiro-RJ) utilizando RDP (Windows Server – Terminal Services, Conectiva Linux, Active Directory, ADSL, dial-up e outras tecnologias)
·         Atuação efetiva durante toda a evolução do parque tecnológico (de 16 para 120 estações)
·         Responsável por toda a estrutura de tecnologia e telefonia e todas as suas relações (cotações de compra de equipamentos, compra de equipamentos, desenvolvimento de fornecedores)
·         Especificação, escolha, compra e implantação de medidores eletrônicos de nível em tanques de produtos químicos
·         Desenvolvimento e aperfeiçoamento do sistema de gestão (logística, comercial, financeiro, compras)
·         Responsável pelo sistema de gestão (todas as áreas), inicialmente em Visual FoxPro 3.0 for windows, evoluindo para as versões 5.0, 6.0 e 7.0

Gerente de tecnologia

Scrum Master | Project Manager | Product Owner | ERP | TI | BI | CRM | e-Commerce

Como CTO e consultor, eu apoio os clientes na definição, implementação e otimização de arquiteturas de sistemas, processos de desenvolvimento e metodologias ágeis, utilizando as melhores práticas e ferramentas do mercado. 

Tenho muitos anos de experiência em liderança de equipes de desenvolvimento, atuando em projetos de CRM, ERP, E-Commerce e outros sistemas corporativos, em empresas multinacionais e nacionais. Sou especialista em gestão de equipes ágeis, utilizando SCRUM, Kanban e Lean na prática. Também sou certificado em PBB, Scrum Fundamentals e Lean na Prática. Minha missão é entregar produtos de alta qualidade, que atendam às necessidades e expectativas dos clientes e usuários, e que gerem valor e impacto positivo para os negócios.

Cleber Ferrari

🔔 Check-ins de progresso sem chatice (nem mensagens fora de hora)
Ninguém gosta de ser cobrado no grupo da firma às 22h.

E gestor nenhum tem tempo de lembrar, um por um, quem precisa atualizar metas.

O StayAlign resolve isso no dia a dia:
 ✅ Lembra as pessoas dos check-ins nos horários definidos
 ✅ Permite responder por web, WhatsApp ou e-mail
 ✅ Evita alertas fora de hora: só o necessário, na hora certa

Seu time se mantém alinhado sem precisar de reunião nem cobrança manual.

💡 Quem disse que acompanhar objetivos precisa ser complicado?
👀 Quer ver como o StayAlign deixa o alinhamento mais leve e eficiente?

🔗 Link nos comentários.

#GestãoEmpresarial #Produtividade #OKRsNaPrática #TechParaPME #StayAlign

Resultados sem ruído. | StayAlign: OKR com cadência p/ PMEs · MonAPI: monitor de API + alertas no WhatsApp · Módulo8: mentoria/consultoria em gestão e dev. de sistemas

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The Battle

Bruno Cassiano

Cleber Ferrari

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The Battle

Bruno Cassiano

Cleber Ferrari

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Engagements

Likes

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