Opental

Board Member responsável pelos Pilares de Tecnologia e Produto.

Board Member

- Support technically the creation of a community with 1,5k+ members.
- Set our Life Long Learning environment through technologies with low cost and high performance.
- Analyze members usage and platforms performance and generate insights data-driven to enhance service performance and members engagement.
- Automate processes with AI Tools and integration to reduce repetitive workload and costs.

Tech & Product Lead

ALMAH

I successfully managed a large-scale, global project for a global client that consolidated the company's international websites onto one unified platform.  This project involved:

- Centralizing Infrastructure and Content: We merged all website infrastructure (like servers) and content into a single location. This improved website performance and resulted in cost savings.
- Implementing Location-Based Personalization: We used geolocation technology to display tailored product information and content to website visitors based on their location. This improved the user experience and increased sales.
- Leading Cross-Functional and International Teams: I coordinated with various teams across multiple countries, ensuring effective communication and collaboration throughout the project lifecycle to achieve shared goals.

I also have led AI and automation implementation to improve business operations. Specifically:

- Developed an AI-Powered Customer Service Solution: I implemented an AI chatbot on WhatsApp to provide customers with instant support 24/7. This improved customer satisfaction and reduced the workload on our support team.
- Automated Internal Processes with AI Agents: I developed and deployed AI agents to automate various internal tasks, such as ticket creation on Taiga, daily reports over open tasks, business rule bot. This significantly improved our efficiency and reduced errors.

Senior Product Owner

Soul Brasil Esportes

As Tech & Product Lead at Soul Brasil Esportes, I spearheaded the complete refactoring of our website and core systems used by our athletes. This involved:
- Recreate the web app in Bubble to improve performance, scalability, and maintainability with low cost and fast implementation.
- Developing a new athlete performance tracking module to enhance user experience and provide valuable data insights.
- Collaborated closely with the marketing to use data-driven insights to leverage data-driven insights from the refactored platform, enabling more targeted campaigns and personalized athlete communication.

360dialog (official WhatsApp Business API Provider)

As a Data Analytics and Data Science professional, my expertise is central to driving business decision-making across various departments. My role involves transforming complex data into understandable, actionable insights that have directly contributed to the company's strategic goals.

Primary Responsibilities:

Data Analysis: Analyzing large, complex data sets, using various statistical analysis tools and techniques. My responsibility involves discovering patterns, trends, and correlations that can aid in decision-making.

Data Migration: Data migrations across various systems. I ensure the accurate and efficient transfer of data while maintaining data integrity.

Dashboard Creation: Creating clear and interactive dashboards that visually represent data to aid in business decision-making.

Query Handling: Retrieving and manipulating data as per the business requirements through SQL Queries.

Cross-Functional Collaboration: As the primary data contact for finance, growth, fraud, and customer-facing roles, I work closely with these departments to identify their data needs, providing them with accurate and actionable insights.

Data Science & Automation

As a Customer Success & Tech Support Team Lead - LATAM, I was responsible for shaping customer experience and supporting the team's development.

Primary Responsibilities:

Training & Development: Hiring, onboarding and training of new customer support agents, equipping them with the necessary skills and knowledge to solve various technical issues, from number submissions to API key configurations.

Complex Case Management: I served as the focal point for escalated complex cases, providing solutions that ensured customer satisfaction and reduced potential churn.

Process Creation/Update: I was responsible for refining our troubleshooting processes and updating our internal Confluence Page, driving efficiency in our response times and overall service quality.

Team Management & Performance Tracking: Manage activities of the team, ensuring optimum performance through monthly reports detailing team performance, identifying areas for improvement and implementing necessary changes.

Customer Success & Tech Support Team Lead - LATAM

Provide premium support to customers navigating our suite of services.

Primary Responsibilities:

Customer Interaction: Handling customers' inquiries, feedback, and concerns through our JIRA ticketing system putting their needs at the forefront of every interaction, ensuring they receive timely and accurate solutions to their issues. My role necessitates clear communication, empathy, and deep product knowledge.

Problem Resolution: Resolving a wide array of technical issues that includes helping customers with number submissions, number activation, number migration, setting up API keys, setting up Webhooks, etc, by utilizing my extensive understanding of our product suite and technical expertise, I help customers troubleshoot and fix their issues effectively and efficiently.

Technical Expertise: Proficiency with our APIs and understanding the full capabilities of the WhatsApp Business API providing a higher level of assistance, guide customers through more complex issues, and troubleshoot problems effectively through GCP log analysis (API Calls and callbacks).

Knowledge Sharing: As part of my role, I help customers understand our platform better. This includes providing guidelines, sharing best practices through constantly udpated documentation.

Tech Support Specialist - LATAM

Albato

As Head of Tech Support and Customer Success, I held a pivotal role in structuring the department, focusing on the implementation of streamlined processes and comprehensive documentation to enhance operational efficiency. My role required me to create strategic plans for client base growth, with the primary strategy being the conversion of our free clientele into paid customers.

In orchestrating this conversion, I was able to develop a strong rapport with our clients, understanding their needs and pain points and designing solutions that not only addressed their concerns but also added value to their experience with our organization.

Through the meticulous application of this strategy, we were successful in expanding our client base by a remarkable 50%. This growth is a testament to the effectiveness of the adopted strategic approach, as well as the strength of the customer support and success department that I was entrusted to lead and manage.

In this position, my responsibilities also included training and mentoring a highly skilled team, setting KPIs and evaluating performance against these targets, and continuously enhancing the quality of customer support through data-driven decision making. Our focus was always on ensuring customer satisfaction and loyalty, thereby driving long-term business growth.

Head of Tech Support & Customer Success - Brazil

LinkApi Solutions

Cultivated enduring customer relationships by providing proactive insights for optimal utilization of the platform, thereby enhancing customer satisfaction and loyalty.

Maintained comprehensive knowledge of the platform's operations and kept abreast of updates and changes through consistent communication with our developer team.

Monitored customer key performance indicators (KPIs), developed strategic action plans to achieve team goals, and implemented preventive measures to mitigate churn risks.

Conducted thorough investigations into each client's operations to better understand their unique needs and identify ways to assist them in effectively using our platform.

Established a regular customer communication and follow-up routine, ensuring timely responses and sustained engagement.

Streamlined existing processes and developed new ones as required, leading to improved efficiency and productivity in the department.

Customer Success & Integration Management

Influx

Oversaw and tracked the performance of a team responsible for handling live customer support tickets. Ensured exceptional response quality and effective solutions pertaining to product and technical support, product purchases, billing, subscription renewals/cancellations, refunds, and invoicing.

Led the team effectively, facilitated onboarding, and conducted training sessions for new agents to enhance their customer service skills and product knowledge.

Updated process guidelines and troubleshooting documents to maintain an up-to-date knowledge base for the team, leading to efficient issue resolution.

Provided multilingual customer support, showcasing proficiency in interacting with a diverse customer base and ensuring effective communication.

Client Team Leader (Tech Specialist)

AB Group (Spekter labs, Konker.io, Source University)

Provided top-tier customer service while operating and managing CRM, Chat, and Shipment systems. Ensured seamless integration and smooth operation of all three systems, optimizing overall functionality.

Furnished customers with accurate and timely information, effectively addressing their needs related to product purchases, product deliveries, billing, order cancellations, refunds, and invoice generation.

Responded swiftly to customer inquiries, offering live action solutions that underscored a commitment to customer satisfaction and experience.

Customer Service & Community Management

Uarte 360

General Management:

- Develop and maintaining website active and updated with brand new products;
- Manage suppliers, buying orders and delivery time;
- Manage E2E product cycle (Design and approval, pricing, production, quality test, and delivery);

Customer Success Leader:

- Train and lead agents to work in live e-commerce chat whilst delivering the highest quality customer service;
- Making sure all deadlines were being met;
- Managing billing, invoices, refunds, product devolution/exchange;
- Keep the KPI (Customer happiness and satisfaction) always above 90% and the lowest average time response possible;

Customer Success Leader & General Management

Freelance

Home Office
Translate books, sample text, technical text, user's guide, workflows, articles, websites, and software interface. 
Subtitles and audio transcriptions creation.

Independent Translator and Subtitler

CTO @ Opental | CPO | Open Talent | Nocode | Lowcode | MVP | Startup | Data | AI

Bringing together expertise in Technology, Product, Data, and AI, I help businesses turn challenges into practical and efficient solutions.

Focused on boosting productivity and streamlining processes, I leverage tech stacks that allow me to build solutions using fast-deployment technologies, automations, and integrations to drive efficiency and cost reduction.

As a Nexialist professional, I connect people, data, and technology to foster sustainable innovation and deliver real results.

Skills & Experience:

1. Managing Teams, Products, and Projects:

-Experience working with global squads and leading international projects.
-Product management and roadmap planning with a focus on fast delivery and business alignment.
-Driving initiatives focused on innovation, efficiency, and cost reduction.

2. Developing, Implementing, and Managing Technology:

-Building MVPs and solutions using fast-deployment tech stacks.
-Implementing smart automations and complex integrations to simplify business processes.

3. Data:

-Creating scripts for web scraping, automation, and data analysis.
-Hands-on experience with the most widely used libraries and frameworks for data and AI.
-Building and orchestrating data pipelines and integrating multiple data sources.

4. Artificial Intelligence and Autonomous Agents:

-Implementing custom AI solutions to optimize operations.
-Using tools like Flowise, LangChain, LangFlow, and RelevanceAI to create autonomous agents and tailored workflows for specific business needs.
-Training AI with proprietary data through techniques like RAG (Retrieval-Augmented Generation) and Fine-Tuning.

Bruno Cassiano

RB SmartTech Services

As a Software Engineer, I work as a Consultant, Project Manager and Tech Lead, supporting and leading software development teams in the implementation of processes and tools to use project management in the field of Information Technology. I also offer solutions ranging from the design, development and implementation to Web solutions. The activities encompass several stages of the project lifecycle and require broad technical skills, in addition to high communication skills and extensive experience in software project management. Some of the main activities and services offered include:
1. Requirements analysis: Conduct meetings with customers to understand their software needs and requirements; 2. Elaboration of detailed technical proposals, which include schedules, budgets, development approaches, suggested technologies and necessary resources for the execution of the project; 3. Software Design and Architecture: Create efficient and scalable architectural solutions, ensuring that proposed systems meet functional and non-functional requirements; 4. Monitoring of all software development; 5. Integration of new systems with existing infrastructures and legacy systems; 6. Manage, supervise and coordinate the entire project, ensuring that deliveries are completed within the established deadlines and that the work is delivered within the scope and budget established; 7. Mentorship, training, support in increasing productivity, application of tools for the use of agile methodologies throughout the project and support during the implementation phase; 9. Application review and continuous project improvements as required; 10. Strategic consulting: Mentoring for clients on best practices for agile management of IT projects, in addition to proposing more efficient and competitive technology options in the market; 11. Work closely with other team members such as developers, business analysts and infrastructure specialists to ensure delivery of projects as structured;

Consultant | Tech Lead | Software Engineering Manager 

Upik

As Head of Technology, assistance in internal processes, monitoring the progress of projects, organizing workflows, continuous delivery of results achieved and points for improvement, presenting reports to the Company's CEO and CFO, always seeking to keep the data presented in line with the strategy of the business and the rest of the corporation, with a focus on all sectors of the organization and the main challenges of each one, with a focus on continuous delivery, data security, task execution, maintaining or increasing indices of productivity in the sector, aiming at the growth of the Company.
Also, I work closely with the Product Manager helping to prioritize tasks and refine them together with the Team. I work by organizing and orchestrating the daily and weekly ceremonies, organizing and conducting meetings in the Scrum concept (Sprint, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective). Weekly meetings with other HEADs, with clients and constant alignments. Also, I manage the entire technology area, identifying gaps for improvement of developers and the Team, working in the PDI, 1:1 fortnightly with Developers. As a technical reference for the Team, I do code reviews, think about the architecture of new solutions, act as a Developer whenever necessary. It is also my job to ensure excellence in product delivery, maintain software quality, I mentor and coach developers, seeking to improve each one, both in Soft and Hard Skills.

Technologies and Skiils Tech Used:
- CI/CD with Azure DevOps; Unit and E2E Testing; Tech Documentation; Notion Miro, Figma; Azure DevOps; Azure Pipelines; Azure Cloud Services; Git, GitFlow; SQL, SQLServer; REST API; C#.Net Core; NET Framework; Entity Framework; Node.js(Express), HTML, CSS, Javascript, React.js, Vue.js; Jest, Cypress; HTTP; Microserviçes(Dockers/Kubernetes);

Skills Used: DevOps · IT Service Management · Business Strategy · Azure DevOps · Product Management · Managment Leadership;

Head of Technology | Tech Lead

SuperFrete

As a Consultant, I have the following responsibilities:

• Act as server leader and responsible for technical management in the Technology sector, being a technical reference for Squad and Sector;
• Remove possible impediments from developers;
• Conduct Code Review and ensure good practices in software development;
• Help in professional and human growth using coaching and mentoring methods;
• Ensuring on-time and quality deliveries;
• Monitor the day-to-day of Squads ensuring that the value proposition is being delivered to the business and users;
• Be a technical ELO from the development team to the CS(Customer Service) team;
• Disseminate the DevOps Culture, Software Testing and Agile Methodologies within the Company;
• Ceremonies (Planning, Retrospective and Review);
• Do 1:1 biweekly with the developers;
• Track performance metrics (KPI's), capacity and team happiness to suggest improvements and support any gaps identified through the data.
• Define strategy, vision, technical feasibility and objective of ongoing projects of the Technology sector;
• Daily alignments with the CTO and weekly with the PO;
• Search for the best solutions and technologies so that the product is highly scalable;
• Validate CVs, conduct interviews, hire strategic professionals to expand the team, increase the seniority of the Team, in order to meet the demands of various work and development fronts;
• Creation and implementation of Pipelines to ensure continuous automated deliveries;
• Pair Programming \ Hands on sessions if necessary;

Skills and Technologies Used:
Git\Gitflow\SmartGit, Pubsub, Bitbucket(CI-CD), SQL, JavaScript/JQuery/CSS, React.js, Node.js(Espress), Magento, Microservices, Docker, Kubernetes, Scrum, Jira, Confluence, Miro, REST API, Cloud Computing Services(AWS & GCP), Google Functions. Serverless Application, MVP, SOLID, DDD, TDD, Database, Observability, Firebase, MongoDB, PostgreSQL, AWS Aurora, DynamoDB, Amazon RDS, EC2, S3, Lambda, CloudWatch, Cypress, Linux.

Tech Lead

MC1 - Win The Market

Responsibilities: Support, mentoring and management for the entire Squad. Pair programming, conflict management, problem solving, support PM and PO for decision making. Technical Reference.

- Squad Technical Leadership;
- Code Review; 
- 1:1 inside the Squad;
- CI/CD automated process with Azure DevOps;
- Unit Testing;
- Scrum, Kanban;
- Tech Documentation;
- Code quality assurance;
- Legacy code conversion to new standards;
- Keep good standards;

Technologies: 
- Jira / Confluence;
- Miro, Figma;
- Azure DevOps;
- Jenkins;
- Gitlab, BitBucket;
- AWS SQS;
- AWS EKS;
- AWS S3;
- Ansible, Terraform;
- SQL, SQLServer, PostgreSQL, MongoDB, Amazon Aurora;
- GCP: Functions Framework;
- RESTful API;
- C# / .Net Core; 
- Entity Framework;
- Node.js(Express), React.js, Typescript, Javascript;
- Jest, Cypress;
- Dockers / Kubernetes
- Microserviços;
- Observability(Grafana, New Relic);

Patterns: 
- TDD;
- DDD;
- BDD;
- Dependency Injection;
- Service Layer Design Pattern;
- SOLID;

Tech Lead 

Arctronic

Software Engineering Manager, Fullstack Developer, Product Management. Developing and Creating solutions with technologies: C/C++, C#.NET CORE, Python, Java, HTML/CSS/JavaScript, Typescript/JQuery, React.js, Node.js, Vue.js, Angular.js, Nest.js, Angular12+. Springboot framework, Django, ASP.NET framework, Entity Framework, JS frameworks. Scrum, Jira, Trello, Agile Methodologies, Software Development Life Cycle, Clean Code, SOLID, Design Patterns. Cloud Experience (AWS/Azure), Ansible & Terraform, Linux, Windows, Git, GitHub, BitBucket, Jenkins, CI/CD Pipelines, SQL, SQLServer, MySQL, MongoDB, DynamoDB, PostgreSQL. Layers, Client-server, MVC, Microservices, P2P, SOA and  Pub/Sub software architectures. Discovery Process, UX/UI. Creating mockups and prototypes. Experience in HTTP, HTTPs protocols. Apache kafka. (PMBOK), Unit, funcional, integration, E2E and automation Test, using Jest, Jasmine, Xunit, Cypress. API Architecture Types: REST, GraphQL, SOAP, Webhook, WebSocket. Postman for API Documentation. Web and Mobile Aplications, SaaS, PaaS. DevOps using Docker and Kubernet, Observability using Grafana and New Relic. Create Roadmaps, Miro, Figma, Drawn.io. Create and maintain documentations with Confluence, Microsoft Tools.

Engineering Manager | Tech Lead

Kynos Technologies

Embedded Software/Product Engineer, Technical Project Manager/Product Owner. Software Developer, Test Automation, MS Project, Scrum, Agile, Team/Tech Leader, Product Management, Product Backlog, Product Innovation, Business Plan and Validation, MVP, Speaker.

Sócio - CTO / CO-Founder | Tech Lead

I'm a Computer Engineer with over 15 years of experience in the Information Technology sector, working as a Tech Lead and Engineering Manager on complex, high-impact projects. I have a strong background in full stack software development, technical leadership, agile team management, and scalable architecture design, always focused on delivering real business value.

Specialized in Software Engineering, API integration, CI/CD automation, and software development best practices. I have extensive experience with cloud-based solutions including SaaS, IaaS, and PaaS, ERP platforms, and infrastructure management across Windows and Linux environments.

In my daily work, I leverage Generative AI to boost team productivity, automate repetitive tasks, generate technical documentation, support strategic decision-making, and improve overall delivery quality.

I'm driven by innovation, collaborative culture, and continuous improvement. I believe in the power of technology to transform both businesses and people — and I strive to build engaged teams, high-performance environments, and products with real impact.

taplio

The Battle

Bruno Cassiano

Rafael Buzanelo

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