Bill “PhoneBill” McClain

UponAI

As a Partner at Uponai.com, I will be responsible for a wide range of strategic and operational activities to drive the growth and success of the organization. Playing a key role in shaping the company's overall vision, strategy, and direction, collaborating closely with other partners and key stakeholders.

Key Responsibilities:
1. Strategic Planning: Contribute to the development of the company's long-term strategy, taking into account market trends, customer insights, and competitive landscape. Help identify growth opportunities and potential risks, working closely with the executive team to formulate effective strategies and action plans.

2. Business Development: Foster and maintain strong relationships with key clients, partners, and industry leaders. Identify and pursue new business opportunities, strategic partnerships, and alliances to expand Uponai.com's market presence and drive revenue growth.

3. Operational Excellence: Oversee and improve the company's operational efficiency, including but not limited to finance, HR, marketing, and technology. Continuously evaluate and optimize internal processes and systems to drive cost-effectiveness, scalability, and overall organizational effectiveness.

4. Team Leadership: Provide inspirational leadership and mentorship to the team, encouraging a positive and collaborative work culture. Foster talent development, attracting top talent, and promoting a high-performance culture throughout the organization.

5. Financial Management: Ensure the financial health and sustainability of the company by monitoring financial performance, establishing sound financial controls, and driving profitability. Collaborate with the finance team to develop and execute financial strategies and goals aligned with the company's overall objectives.

6. Industry and Market Analysis: Stay abreast of industry trends, technological advancements, and competitive intelligence. Conduct extensive market research and analysis.

CEO Founding Partner

StratusDial, LLC

Does the idea of switching phone providers for your business sound like a permanent migraine? Here’s what’s worse:

Turning your customers away because you’re unable to provide a good phone customer experience because of lousy support from your business phone provider.

When you entrust ☎️PhoneBill (& the team at StratusDial) with your company’s new voice, here’s what you get:

✔️ Pre-installation audit to locate savings (sometimes $9000!) & lower your operating costs
✔️ Take care of allllllllll the prep, installation, routing, testing… everything done-for-you
✔️ Hold your hand through set-up & advise you on phone experience best practices
✔️ Latest phone features for maximum efficiency (hello, Office365 integration!)
✔️ Custom set-up the big providers won’t do (e.g. overhead paging system)
✔️ 60-day and 90-day check-ins to make sure you love your new system
✔️ Eager-to-help technical support, 24/7

As a smaller (but mightier!) provider, we can deliver the type of boutique service that the large competitors wish they could deliver. 😉

Ready to have your business phone system work for you (not against you) in bringing more clients to your business?

Message ☎️PhoneBill on LinkedIn. I’ll sort you out.

Founder President & CEO

Networking Solutions, Inc.

I take care of your business’s networking connectivity needs in a done-for-you fashion so you and your team can efficiently work from anywhere, anytime.

Here are some of the things we can do for you:

✔️ Set up your network infrastructure (servers, routers, firewalls, etc.)
✔️ Bring internet connectivity to your network
✔️ Install a unified VoIP phone system
✔️ Make sure your business is protected via cybersecurity
✔️ Seamlessly connect your internal resources (servers, storage, printers, scanners, etc.)

The Cloud Voice Alliance

The President of the Cloud Voice Alliance (CVA) is responsible for leading and managing the organization, which is focused on advancing the use and development of cloud-based voice technology. The role involves overseeing the day-to-day operations of the CVA, setting strategic goals and objectives, representing the organization at industry forums and events, and collaborating with members and partners to promote innovation and best practices. The President must have a deep understanding of the voice technology space and be able to navigate complex industry dynamics while championing the interests of the CVA members. The role requires excellent leadership, communication, and organizational skills, as well as the ability to drive consensus among diverse stakeholders.

President

Technology Advisor Alliance

As a member of the Technology Advisor Alliance, I am creating further value for our customers through critical discussions with industry leaders. The TAA is a peer community for solving problems, sharing best practices, & supporting each other

Advisory Board Member

Took a break fix company and created a Networking Services division that became profitable in less than one year and is still thriving today.

This position also gave me the motivation to start my own company with the following quote from one of the business owners: "If you think it is so easy, you should do it yourself"

Senior Networking Engineer

CMS IT Services

Assistant VP Lan Applications

Hunton & Williams LLP

Technology Support Services

You can call Gates, Joel, Murray, or Clinton…but only this Bill has the answer 💪 UCaaS Provider - VoIP- ☎️

Pioneering the intersection of AI and business communications as a 3X founder. 

Currently revolutionizing voice technology through UponAI while leading innovative UCaaS and CCaaS solutions at StratusDial, backed by extensive experience at Networking Solutions.

At StratusDial, I've transformed business communications by:
• Implementing cost-saving solutions that reduce operating expenses by up to $9,000
• Developing seamless Office365 integrations and advanced VoIP systems
• Building a 24/7 technical support infrastructure that maintains 99.9% uptime
• Creating custom UCaaS/CCaaS solutions for diverse enterprise needs

Through UponAI, I'm pushing the boundaries of:
• AI-powered voice recognition and natural language processing
• Intelligent call routing and automated customer service solutions
• Machine learning algorithms for enhanced communication efficiency
• Voice-enabled business intelligence and analytics

My entrepreneurial journey spans:
🔹 Advanced Telecommunications
🔹 Enterprise Network Architecture
🔹 Cloud Communications
🔹 AI/ML Implementation
🔹 Business Process Automation

Proud to be recognized by industry leaders, including Eric Hernaez, Founder & President of SkySwitch, for maintaining exceptional service standards and driving continuous innovation in business communications.

Specialties:
#AIVoice #UCaaS #CCaaS #CloudCommunications #NetworkingSolutions #VoIP #BusinessIntelligence #EnterpriseNetworking #ArtificialIntelligence #DigitalTransformation

Looking to connect with:
• Business leaders seeking communication solutions
• Technology innovators in AI and voice tech
• Enterprise clients exploring digital transformation
• Fellow entrepreneurs in the tech space

Let's discuss how AI-powered voice solutions can transform your business communications. Open to partnerships, collaborations, and innovative ventures.


Founder -

Networking Solutions 29 years
StratusDial 13 years
UponAi 2 years

3X Founder - 0X Exits

Bill (PhoneBill) McClain

Viirtue -  the cloud app marketplace™

I led a global team of Operations, Network, and Technical Support Engineers, overseeing diverse functions including customer and partner support, end-user training, field service management, logistics, infrastructure management, vendor management, and sales engineering. I established a comprehensive coaching program for engineers across all tiers, significantly enhancing their skills and paving clear paths to advancement. Through the implementation of a ticket controller and optimized call routing, we achieved more balanced workload distribution among team members. Introducing key performance indicators (KPIs) at both team and individual levels empowered staff to proactively manage their performance. I devised reseller discovery questions to streamline onboarding, resulting in a 30% increase in certification success rates and 25% reduction in onboarding timelines. Lastly, I developed a persuasive business case for launching a Partner Implementation Management initiative, which drove revenue growth and ensured partners' proficiency in all Viirtue services.

VP of Operations

Fuze

I led a global team of Project Managers at Fuze, where we provided consultative services to our critical teams and largest enterprise customers. My focus revolved around extending lifetime value and enhancing customer satisfaction through consulting, cost reduction, and revenue retention strategies.

One of my significant achievements was completing comprehensive account overviews for 135 of our top 300 customers. I managed solution consulting activities from data discovery to design and deployment, resulting in an impressive 95% customer retention rate.

Additionally, I collaborated with Engineering to successfully migrate 3500 PBXs to AWS infrastructure over 18 months. This initiative not only saved Fuze $1.8M annually but also improved stability, security, and performance for all customers.

Furthermore, I led a project with the Global Customer Support Team to optimize workloads, reallocating 20 task categories. This allowed 150 Technical Support Engineers to focus more on break-fix only cases, enhancing overall efficiency and service quality.

Director, Customer Optimization PMO

I led three formidable global project teams—overseeing Commercial PMO, Customer Optimization PMO, and Post Implementation Operations. I curated and led a top-tier team of five PIO Engineers, pivotal in ensuring flawless customer go-lives. Across a 2.5-year span, I managed the project lifecycle of 5500 global projects with finesse. My foresight and acumen were unmatched as I flawlessly predicted quarterly MRR and PS revenues, maintaining a flawless track record for 10 consecutive quarters.

Director, Worldwide Commercial PMO

I directed two global teams, Customer Optimization and Carrier Operations, along with a regional team, North America PMO. Collaborating with Executive Leadership, I pioneered a PS revenue forecasting program via FinancialForce. Orchestrating a strategic overhaul of the Project Management Team, I introduced specialized task forces for existing and new customers, facilitating swift onboarding and optimizing revenue streams from PS & MRR. I streamlined the customer kickoff process, reducing deployment schedules, accelerating revenue recognition, and enhancing overall customer satisfaction.

Director of Project Management

I mentored and supported a team of eight Project Managers, specializing in commercial and enterprise-level clients. I spearheaded the creation and implementation of service delivery workflows and custom reporting using JIRA. I led hiring initiatives that resulted in increasing staff by over 350%, all while managing within departmental budgets. Additionally, I supervised seven Carrier Analysts, overseeing circuit delivery and number portability for all client deployments.

PMO Manager, Service Delivery and Carrier Analyst Teams

Blue Front Telecom Group

I created and led the Consulting Division, overseeing all company operations and driving optimizations for service delivery. I owned the design and implementation of a new Salesforce CRM system to enhance workflow functionality and develop comprehensive custom reporting, meeting the needs of staff and subagents. I handled escalations within carrier partners' management teams to expedite service delivery and troubleshoot issues. Additionally, I supervised the implementation of UCaaS, VoIP, MPLS, and DIA services over high-capacity networks. Furthermore, I provided support to Blue Front subagents with price quotes and sales proposals.

Director of Professional Services

TNCI

During my tenure, I led the Provisioning and Operations Departments, ensuring seamless service delivery to our client and agent base. I managed the day-to-day operations of three provisioning departments, overseeing a team of 21 employees. I successfully expanded our team by 40%, all while staying within budget constraints. Through mentoring and training initiatives, I achieved a remarkable 100% employee retention rate. I implemented strategic departmental reorganizations, optimizing efficiency and resulting in faster installation intervals, shorter sale-to-bill cycles, improved profitability, and reduced client attrition. Notably, I handled installations for clients with monthly revenues of up to $300,000 across 1 to over 2,000 locations.

Senior Director, Provisioning

One Communications (formerly CTC)

During my leadership, I launched the Agent Sales Channel, establishing and managing One Communications' dynamic Agent Support Team. I personally trained 25 Agent Partners and 22 Channel Managers while leading a high-performing team of eight Technical Support Representatives, guaranteeing exceptional service for over 700 clients.

Agent Channel Operations Manager

During my tenure, I managed the Dedham operations team, overseeing Service Delivery, Customer Service, Billing, and Repair teams. Under my guidance, a formidable team of six Network Coordinators and three Sales Representatives thrived. Collectively, we cultivated and nurtured relationships with 550 clients, culminating in an impressive $15.5M in annual billing.

Branch Operations Manager

During my tenure, I oversaw a team of four Network Coordinators, managing all aspects of ordering and delivering telecommunication services for 300 total customers representing $6M in annual billing.

NC Team Leader

I provided guidance and assistance to customers in managing their multi-location voice and data networks. I was the primary point of contact for 70 customers and three Account Executives. Additionally, I supported the Sales Team by addressing service and technical issues, offering troubleshooting expertise and facilitating repairs as needed.

Network Coordinator

As a seasoned business leader, I specialize in igniting high-performance teams, harmonizing strategy with operations, and consistently achieving remarkable outcomes. My expertise spans talent acquisition, nurturing employee development, and streamlining operations to drive substantial revenue growth and ensure unparalleled customer satisfaction. I excel in dynamic, innovative, and growth-driven settings, adeptly navigating uncertainty with strategic finesse. My unwavering commitment lies in cultivating a collaborative, high-achieving culture, while spearheading transformative ventures and expertly guiding organizations through transformative phases.

Specialties: leading teams, global service delivery, project management, solution consulting, professional services, revenue growth and retention, revenue forecasting, risk management, workforce planning, coaching, partner success, customer optimization, business analytics, SaaS, UCaaS, CCaaS, VoIP, telecommunications, operations management, strategic analysis, salesforce CRM

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Bill (PhoneBill) McClain

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