Bill “PhoneBill” McClain

UponAI

As a Partner at Uponai.com, I will be responsible for a wide range of strategic and operational activities to drive the growth and success of the organization. Playing a key role in shaping the company's overall vision, strategy, and direction, collaborating closely with other partners and key stakeholders.

Key Responsibilities:
1. Strategic Planning: Contribute to the development of the company's long-term strategy, taking into account market trends, customer insights, and competitive landscape. Help identify growth opportunities and potential risks, working closely with the executive team to formulate effective strategies and action plans.

2. Business Development: Foster and maintain strong relationships with key clients, partners, and industry leaders. Identify and pursue new business opportunities, strategic partnerships, and alliances to expand Uponai.com's market presence and drive revenue growth.

3. Operational Excellence: Oversee and improve the company's operational efficiency, including but not limited to finance, HR, marketing, and technology. Continuously evaluate and optimize internal processes and systems to drive cost-effectiveness, scalability, and overall organizational effectiveness.

4. Team Leadership: Provide inspirational leadership and mentorship to the team, encouraging a positive and collaborative work culture. Foster talent development, attracting top talent, and promoting a high-performance culture throughout the organization.

5. Financial Management: Ensure the financial health and sustainability of the company by monitoring financial performance, establishing sound financial controls, and driving profitability. Collaborate with the finance team to develop and execute financial strategies and goals aligned with the company's overall objectives.

6. Industry and Market Analysis: Stay abreast of industry trends, technological advancements, and competitive intelligence. Conduct extensive market research and analysis.

CEO Founding Partner

StratusDial, LLC

Does the idea of switching phone providers for your business sound like a permanent migraine? Here’s what’s worse:

Turning your customers away because you’re unable to provide a good phone customer experience because of lousy support from your business phone provider.

When you entrust ☎️PhoneBill (& the team at StratusDial) with your company’s new voice, here’s what you get:

✔️ Pre-installation audit to locate savings (sometimes $9000!) & lower your operating costs
✔️ Take care of allllllllll the prep, installation, routing, testing… everything done-for-you
✔️ Hold your hand through set-up & advise you on phone experience best practices
✔️ Latest phone features for maximum efficiency (hello, Office365 integration!)
✔️ Custom set-up the big providers won’t do (e.g. overhead paging system)
✔️ 60-day and 90-day check-ins to make sure you love your new system
✔️ Eager-to-help technical support, 24/7

As a smaller (but mightier!) provider, we can deliver the type of boutique service that the large competitors wish they could deliver. 😉

Ready to have your business phone system work for you (not against you) in bringing more clients to your business?

Message ☎️PhoneBill on LinkedIn. I’ll sort you out.

Founder President & CEO

Networking Solutions, Inc.

I take care of your business’s networking connectivity needs in a done-for-you fashion so you and your team can efficiently work from anywhere, anytime.

Here are some of the things we can do for you:

✔️ Set up your network infrastructure (servers, routers, firewalls, etc.)
✔️ Bring internet connectivity to your network
✔️ Install a unified VoIP phone system
✔️ Make sure your business is protected via cybersecurity
✔️ Seamlessly connect your internal resources (servers, storage, printers, scanners, etc.)

The Cloud Voice Alliance

The President of the Cloud Voice Alliance (CVA) is responsible for leading and managing the organization, which is focused on advancing the use and development of cloud-based voice technology. The role involves overseeing the day-to-day operations of the CVA, setting strategic goals and objectives, representing the organization at industry forums and events, and collaborating with members and partners to promote innovation and best practices. The President must have a deep understanding of the voice technology space and be able to navigate complex industry dynamics while championing the interests of the CVA members. The role requires excellent leadership, communication, and organizational skills, as well as the ability to drive consensus among diverse stakeholders.

President

Technology Advisor Alliance

As a member of the Technology Advisor Alliance, I am creating further value for our customers through critical discussions with industry leaders. The TAA is a peer community for solving problems, sharing best practices, & supporting each other

Advisory Board Member

Took a break fix company and created a Networking Services division that became profitable in less than one year and is still thriving today.

This position also gave me the motivation to start my own company with the following quote from one of the business owners: "If you think it is so easy, you should do it yourself"

Senior Networking Engineer

CMS IT Services

Assistant VP Lan Applications

Hunton & Williams LLP

Technology Support Services

You can call Gates, Joel, Murray, or Clinton…but only this Bill has the answer 💪 UCaaS Provider - VoIP- ☎️

Pioneering the intersection of AI and business communications as a 3X founder. 

Currently revolutionizing voice technology through UponAI while leading innovative UCaaS and CCaaS solutions at StratusDial, backed by extensive experience at Networking Solutions.

At StratusDial, I've transformed business communications by:
• Implementing cost-saving solutions that reduce operating expenses by up to $9,000
• Developing seamless Office365 integrations and advanced VoIP systems
• Building a 24/7 technical support infrastructure that maintains 99.9% uptime
• Creating custom UCaaS/CCaaS solutions for diverse enterprise needs

Through UponAI, I'm pushing the boundaries of:
• AI-powered voice recognition and natural language processing
• Intelligent call routing and automated customer service solutions
• Machine learning algorithms for enhanced communication efficiency
• Voice-enabled business intelligence and analytics

My entrepreneurial journey spans:
🔹 Advanced Telecommunications
🔹 Enterprise Network Architecture
🔹 Cloud Communications
🔹 AI/ML Implementation
🔹 Business Process Automation

Proud to be recognized by industry leaders, including Eric Hernaez, Founder & President of SkySwitch, for maintaining exceptional service standards and driving continuous innovation in business communications.

Specialties:
#AIVoice #UCaaS #CCaaS #CloudCommunications #NetworkingSolutions #VoIP #BusinessIntelligence #EnterpriseNetworking #ArtificialIntelligence #DigitalTransformation

Looking to connect with:
• Business leaders seeking communication solutions
• Technology innovators in AI and voice tech
• Enterprise clients exploring digital transformation
• Fellow entrepreneurs in the tech space

Let's discuss how AI-powered voice solutions can transform your business communications. Open to partnerships, collaborations, and innovative ventures.


Founder -

Networking Solutions 29 years
StratusDial 13 years
UponAi 2 years

3X Founder - 0X Exits

Bill (PhoneBill) McClain

Marsh McLennan

Accountable for developing and executing a comprehensive vision and global social media strategy focused on activating enterprise-wide priorities across Mercer, Marsh, Oliver Wyman and Guy Carpenter. 

Build, inspire, engage and lead a high-performing global center of expertise and excellence, bringing together teams from across Marsh McLennan businesses, fostering a culture of innovation, collaboration and always-on learning and development; to deliver on all facets of social media in a way that reflects brand values, promotes enterprise-wide defined strategic and growth priorities and brings our culture and commitments to life across one enterprise.

Enterprise Head of Social Media

Mercer

Responsible for overall social media vision and strategy for the organization across all social networks, leading a global team with a focus that includes:
•	Oversee global center of excellence accountable for end to end program development, execution and impact
•	Establish and lead Influencer Marketing strategy; identifying, sourcing, recruiting and nurturing relationships; creating and enabling opportunities between influencers, the brand and employee advocates
•	Lead strategy and team responsible for global employee advocacy; with a global, regional and country activation integrated into influencer marketing program
•	Elevate Mercer as a thought leader and partner of choice among key audiences; through unified global paid media strategy with a focus on brand awareness, consideration and lead gen
•	Establish and deliver on company-wide consistent KPIs and analytics across the organization, channels, countries and campaigns, deliver insights and recommendations to prioritize investments and maximize business impact
•	Manage agency and partner relationships across the globe in support of organic, paid, influencer and employee advocacy pillars

Global Head of Social Media

Established and implemented the overall marketing strategy, including core initiatives and budgets, customer insights and go-to-market programming for the Investments and Retirement businesses.

Global Solutions Marketing Leader, Investments

Founded AIG's customer insight practice, which provides strategic customer intelligence to the organization, answering the question 'why' and putting the customer at the core of key business questions, strategies and processes. Defined function’s vision and strategy, functional priorities, and recruited all team members.  Embedded design thinking approach across organization and aligned consumer insights to business and marketing decisions, to solve for needs and preferences of core audiences.

Global Head of Customer Insight

Built and led a best in class team that transformed product development and elevated Consumer products in more than 65 countries worldwide. Focused on putting customers first, using fact-based decision making to drive business strategy, delivering products for distribution across the breadth of traditional channels and across digital channels.  Set function objectives, strategies, and principles.  

• Led establishment of product development center of excellence across 65 countries, focused on design, development, and implementation of processes to maximize product development effort and move organization towards more innovative, social, digital savvy, successful, and impactful products. 
• Established company’s consumer stage-gate product development process, and oversaw training, adoption, and rollout.
• Developed marketing and communications plans for documenting and publicizing new product successes, best practices, industry trends, and monthly results; included creating global mascot institutionalized across business.  
• Inventoried and streamlined product development pipeline globally by 65%, resulting in more efficient allocation of corporate resources.  Oversaw efforts to redefine leisure travel product constructs in Latin America region based upon direct customer feedback, reducing product footprint complexity by 87%.
• Built capabilities to drive innovation, including vision and launch of employee crowd-sourcing ideation portal.

Global Head of Product Development, Consumer Insurance

Held position while simultaneously continuing to work as Global Head of Accident and Health, Product Development and Marketing.  Led product development and marketing organization across Europe consumer division, establishing capabilities and working directly with 26 countries.  Fostered Center of Excellence (COE) approach to product development by establishing standard set of processes and tools, building incentive programs, training curriculums, communications process, and central repository for product sharing and collaboration.  Partnered with key countries on full product life cycle.  Transported products from around world into Europe, sharing with countries and driving continued innovation.  

• Introduced and drove adoption and implementation of customer segmentation and product sequencing strategies.
• Launched Europe “Amazing Race” sales incentive contest to profitability, contributing to accelerated execution of key strategies.
• Evaluated product development results and made recommendations to regional leadership.

Regional Vice President, Consumer Product Development & Marketing

Drove product development and marketing strategy for international accident and health business across more than 65 countries; used innovative techniques to maintain industry-leading position in market.  Partnered with analytics team and direct marketing to build and institutionalize product sequencing models worldwide.  Developed effective integrated marketing programs and communications strategies globally.

Applied top-down, bottom-up approach through engagement in local product development projects and hands-on development at both regional and country levels.

• Established strategic direction and inspired and led growth of loyalty and retention program.  Grew from $100,000,000 in new business to over $520,000,000 in three years. 
• Led “blended product” strategy driving innovation in marketplace, resulting in more than 30 unique bundles.

Vice President, Product Develoment & Marketing

Guardian Life Insurance Company of America

Oversaw 360-person team to drive marketing, training, enrollment services, and e-business strategies across life, disability, medical, and dental product towers.  Evangelized and educated organization on value of integrated customer experience culture.  Established and drove product development key strategies in partnership with product towers.  Oversaw product development life cycle process, including product packaging, advertising, promotions and sales, and distribution strategies.  Handled joint ventures with Medco, Destiny Health, and HealthNet, with focus on building product and marketing strategies to deliver on growth targets.

• Restructured marketing organization to better align processes to deliver on corporate goals, increase employee accountability, and reduce operating expenses.
• Reengineered training organization.  Reduced operating expenses year over year while expanding training curriculum.  Launched learning management system and curriculum.
• Developed corporate PR plan; resulted in 250% increase in tier one placements in first two years.
• Established capabilities to gain customer insight through broker and consumer seminar series and online chat rooms; year one of program resulted in menu of value-added services launched to meet identified needs.

Vice President, Customer Experience

I work with brands to create and execute social strategies, develop content, build communities, and lead conversations. 

By day I head up social media for the world’s leading professional services firm in the areas of risk, strategy and people, Marsh McLennan. 

I empower employees across the globe, equip them with the knowhow, skills and the ‘je ne sais quoi’ to transform how they share their points of view on social media, build their professional brands and lead a global team that generates business value and impact for the enterprise.

The results speak for themselves. 

Over the past few years I’ve amassed a community of more than 150 influencers organically for the brand, built on trust and reciprocal value exchange without spending a dime. Delivered 4000% growth in brand reach and 10x the number of clicks to company owned pages and drive more than 60% of all social media results for the organization through people. It's no surprise that people are an organization’s most competitive advantage. Our work has also been recognized by top industry brands including Onalytica, Top Rank and LinkedIn for driving innovation and impact. 

When not in the office I am a Future of Work conversation leader. I partner with individuals and organizations, from startups to Fortune 100 brands, creating content that sparks dialogue and action through sharing experiences and insights that connect people and brands. 

One thing is consistent across all that I do and that’s my purpose and passion for my work, and my focus on leading by giving and bringing out the best in people. I focus on encouraging people to try new things, meeting them where they are at, and creating a safe space for learning, failing, and growing.

Outside of work I love to spend time with my Australian Cobberdogs Syrup and Waffles, walk my daughter to school every day, cooking and traveling the world with my family. Fun fact: I crowd-sourced the decision to get both of our puppies right here on LinkedIn!

Want to connect and collaborate? 

✅ Reach out to me for brand partnership opportunities

✅ Speaking opportunities

✅ Career coaching and mentorship

Send me a direct message on LinkedIn, or email me at guzmandanielle@yahoo.com

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The Battle

Bill (PhoneBill) McClain

DANIELLE GUZMAN

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