Josh Bersin

I am an industry analyst, researcher, educator, and technology analyst covering all aspects of corporate HR, training, talent management, recruiting, leadership, and workplace technology.

I was the founder of Bersin & Associates, which then became Bersin by Deloitte. Since leaving Deloitte in 2018 I now lead The Josh Bersin Company and The Josh Bersin Academy, the world's professional development destination for HR.

I am a keynote speaker and advise HR teams and vendors in the HR space, and also serve as an educator, thought leader, and personal coach to HR and business leaders around the world.  

My professional goal is to make work life better around the world by helping HR professionals and teams learn, stay informed, and develop deep expertise on world-leading practices that help their companies.

I spend my time studying the world of work, HR, and all aspects of workplace technology. I advise vendors and large corporations on their products, HR and leadership strategies, and workplace technology solutions. And I am the Dean of the Josh Bersin Academy.

You can read more at http://www.joshbersin.com and https://bersinacademy.com

Founder and Dean

The Josh Bersin Academy is the world's professional development academy for HR. Our mission is to continuously provide up to date, future-focused education, certificate programs, resources, and connections to HR professionals and their teams around the world. Join us!

Stanbic IBTC

Senior People & Culture Business Partner, Business & Commercial Banking

Strategic Responsibilities

•Align HR Strategy with Business Goals: Develop and implement HR strategies that support the overall business objectives.

•Change Management: Lead and support organizational change initiatives to improve business performance.

•Talent Management: Design and execute talent management strategies to attract, develop, and retain top talent.

•Leadership Development: Partner with senior leaders to identify and develop leadership capabilities within the organization.

•Workforce Planning: Analyze workforce trends and develop plans to address future talent needs.

Tactical Responsibilities

•Employee Relations: Address complex employee relations issues and provide guidance to managers on conflict resolution. 

•Performance Management: Oversee the performance management process, including setting performance standards and conducting evaluations.

•Training and Development: Identify training needs and coordinate development programs to enhance employee skills.

•HR Metrics and Analytics: Analyze HR data to identify trends and provide insights for decision-making.

•Policy Development: Develop, update and interpret HR policies to ensure compliance with legal and regulatory requirements.

Operational Responsibilities

•Recruitment and Onboarding: Manage the recruitment process, from job posting to onboarding new hires.

•Compensation and Benefits: Administer compensation and benefits programs to ensure competitive and equitable pay practices.

•Employee Engagement: Implement initiatives to improve employee engagement and satisfaction.

•HR Administration: Oversee day-to-day HR operations.

•Compliance: Ensure compliance with labour laws and regulations and manage audits and inspections.

Senior People & Culture Business Partner, Business & Commercial Banking at Stanbic IBTC Bank, PLC

Responsibilities:
•Strategic Alignment: Develop and execute a comprehensive people strategy that aligns with the organization's strategic objectives, driving sustainable business growth.

•Operational Excellence: Translate the people strategy into tactical plans and operational initiatives, ensuring effective execution and measurable outcomes.

•Business Partnership: Serve as a strategic advisor to senior management and executives, providing expert guidance on people-related matters and fostering a collaborative partnership.

•Data-Driven Insights: Leverage analytics and metrics to identify trends, assess performance, and inform decision-making. Develop and communicate actionable insights to stakeholders.

•Organizational Development: Conduct regular reviews of the organization's structure, resources, and capabilities, identifying and addressing gaps to enhance performance and support business objectives.

•Diversity & Inclusion: Champion a culture of diversity and inclusion, proactively identifying and addressing barriers to ensure a fair and equitable workplace.

•Talent Management: Lead and develop a high-performing team, providing mentorship, coaching, and professional development opportunities.

•Team Leadership: Foster a positive and inclusive work environment, ensuring that team members are engaged, motivated, and equipped to deliver exceptional results.

•Compliance & Risk Management: Ensure adherence to relevant employment laws, regulations, and internal policies, mitigating risks and maintaining a compliant workplace.

•Succession Planning: Develop and implement a robust succession planning process to identify and cultivate high-potential talent, ensuring organizational continuity.

•Administrative Oversight: Manage day-to-day HR operations, including leave administration, compensation, and performance management processes.

Senior People &Culture Business Partner, Personal & Private Banking

Responsibilities:
•Strategic Partnership: Align people strategies with business objectives, fostering a culture of high performance and innovation.

•Operational Excellence: Lead the development and execution of operational plans that support the people strategy, ensuring efficiency and effectiveness.

•Data-Driven Decision Making: Leverage analytics to identify trends, assess performance, and inform strategic decisions.

•Organizational Development: Optimize organizational structure, resources, and capabilities to drive business growth and enhance employee experience.

•Talent Management: Attract, develop, and retain top talent through effective talent acquisition, performance management, and career development initiatives.

•Employee Engagement: Foster a positive and inclusive work environment that promotes employee engagement, satisfaction, and well-being.

•Diversity & Inclusion: Champion a culture of diversity and inclusion, ensuring equitable opportunities and fostering a sense of belonging.

•Risk Management: Mitigate risks and ensure compliance with relevant employment laws and regulations.

•Succession Planning: Identify and develop high-potential talent to ensure organizational continuity.

•Employee Relations: Manage employee relations effectively, addressing concerns and promoting a positive work environment.

•Organizational Culture: Foster a strong and positive organizational culture that aligns with the company's values and supports its strategic goals

HR Business Partner, Control Functions

Job Purpose:
		
Oversee the management of non-full-time employees through effective outsourcing vendor relationships, ensuring a seamless and efficient employee lifecycle experience.

Responsibilities:
•Non-FTE Model Champion: Articulated and promoted the non-FTE model within Stanbic IBTC, ensuring its optimal deployment and effectiveness.

•Employee Lifecycle Management: Developed and implemented processes for managing the employee lifecycle of outsourced staff, ensuring a seamless experience.

•Non-FTE Branding: Supported the development and implementation of branding campaigns to attract and retain non-FTE employees.

•Data Analytics: Designed and maintained MIS dashboards to monitor and analyze non-FTE performance and identify areas for improvement.

•Vendor Management: Managed and coached outsourcing vendors to ensure they aligned with Stanbic IBTC's culture and provided high-quality services.

•Line Manager Training: Provided training and coaching to line managers on effective people management practices for outsourced staff.

•Remuneration and Appointments: Processed and structured remuneration and appointments for non-FTE employees within established guidelines.

•Attraction and Retention: Implemented strategies to attract and retain non-FTE employees, minimizing vacancy rates.

•Learning and Development: Supported the L&D team in planning and coordinating training schedules for non-FTE employees.

•Subject Matter Expertise: Served as a resource and consultant on key non-FTE matters, providing guidance and support.

HR Business Partner, NFTE

Stanbic IBTC Bank

Responsibilities:

•Talent Acquisition: Resourced roles in alignment with project requirements, ensuring a skilled and qualified workforce.

•Onboarding and Training: Designed and managed an effective induction program for new hires, facilitating a smooth transition and providing necessary training.

•Employee Development: Overseen the learning and development program for employees in Project 100 branches, ensuring continuous skill enhancement.

•Employee Engagement: Conducted regular surveys to gather employee feedback, identify areas for improvement, and maintain a positive work environment.

•Sales Team Management: Managed of Direct Sales Agents (DSAs) and Mobile Sales Agents, ensuring optimal performance and achieving sales targets.

HR Lead, Project 100

Responsibilities:
•Strategic Alignment: Collaborate with business units to align talent management objectives with corporate goals, ensuring that HR initiatives support overall business strategy.

•Process Optimization: Assist business units in prioritizing and implementing talent management process changes, developing timelines and milestones to drive efficiency and effectiveness.

•Talent Management Expertise: Provide expert consultation on all aspects of talent management, including assessment, identification, succession planning, and talent pipeline management.

•Performance Gap Analysis: Work with business units to identify performance gaps and development needs of top talent, developing targeted interventions to address these areas.

•Learning and Development: Collaborate with business leaders and L&D to execute proposed development and learning initiatives, ensuring that talent is equipped with the necessary skills and knowledge.

•Future Talent Planning: Anticipate future talent needs and proactively recruit and develop a pool of qualified candidates to meet organizational requirements.

•Talent Review Facilitation: Lead bi-annual talent reviews with business units to ensure a robust talent pool is always maintained.

•Talent Retention: Recommend strategies to reduce talent drain and enhance employee engagement, fostering a positive work environment.

Junior HR Consultant

Key Responsibilities:
•Training Program Development: Research, design, and develop comprehensive training programs aligned with organizational objectives and employee needs.

•Curriculum Development: Create engaging and effective training materials, including course outlines, presentations, and exercises.

•Training Delivery: Facilitate training sessions, and workshops,  effectively conveying knowledge and skills to participants.

•Employee Onboarding: Develop and deliver induction and orientation programs for new employees, ensuring a smooth transition into the organization.

Areas of Expertise:
•Customer Service: Conducted training sessions in customer service best practices for 25 branches, enhancing employee skills and customer satisfaction.

•Communication Skills: Facilitated training programs on telephone etiquette, personal appearance, and business etiquette for 25 branches, improving employee professionalism and communication effectiveness.

•Change Management: Led bank-wide training on thriving in change and facilitated the Blue Brigade 

Change Management program for four streams, equipping employees to adapt to organizational transformations.

L&D Facilitator

Investment Banking & Trust Company Ltd/IBTC            Chartered Bank PLC

Responsible for recruitment processes
Registering new employees with professional bodies and renewing membership subscriptions for existing employees
Organizing training/registering employees for training
Handling remittances to statutory bodies e.g. LSBIR, NHF etc
Liaising with all retained hospitals and settling medical bills
Other duties as assigned by the head-personnel department
Documentation &amp; filing
Managing internal and external correspondence
Management of calendar
Travel /Logistics arrangements for the CEO
Travel arrangements
Maintenance of the bank's data base
Responsible for all administrative functions in the CEO's office
Customer relations
Work with our foreign printers to formulate concepts, produce and deliver of the annual report 
Create advert schedule for various Newspapers and ensure advert are published as scheduled
Ensure timely payment for the adverts
		Ensure all our foreign advertisers have updated details and
 		information about the bank
Liaising with the various departments on all on-going 
 			projects that involve the CEO

______________________________________________________________________________

Committee Membership	  	IBTC Human Resource Policy Harmonization Committee	
Active part of the Committee that analyzed and reviewed the HR policies of the three post-merger Banks to come up with a set of new policies for the new entity (IBTC Chartered Bank Plc)
Periodic review of HR policies to ensure compliance with   
		        Standard HR practices

          IBTC Customer Care Task Force          
Audit of Service Standard in various branches to ensure excellence
Providing of Customer Service training for PABX Officers, Receptionists, Customer Service Officers and Security Personnel
Researching services of competitors with view to improving ours on a continuous basis

Personal Assitant to the CE/Personnel Officer

Octagon Technology Limited

Responsible for recruitment processes
Identify and implement employees' developmental needs
Designing of job descriptions for Non-technical Staff
Orientation/In-house training for new employees
Performance management
Rewards and recognition management
Supervision of all support staff
Procurement and maintenance
Travel / protocol management
All administrative duties

Achievements 
Set up Human Resources and Administrative systems
Substantially cut administrative and other costs
Sensitized staff to quality service delivery.

Head HR/Admin

Chase Executive Services Ltd

Immediate support to the MD
Assistant to two of our in-house-clients
Providing one-stop admin solution to all our in- house clients
Responsible for logistics for in-house and external clients
Customer service calls

Office Manager

Nimbus art Gallery

Assistant

The Design Center Ltd

Admin/HR Officer

M&M Investment Ltd

Accounts /Admin Officer

Partnership Savings and Loans Ltd

Customer Service Executive/Treasury Officer

International Capital Markets Group

Front Desk Officer

Seasoned HR professional with 15+ years of experience driving organizational success. Proven track record in Talent Management, Leadership Development, and Change Management, Career Development, Learning & Development, HR Advisory, Business Partnering, and Line Managers' Coaching. Passionate about fostering a diverse and inclusive workplace.

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Josh Bersin

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