Josh Bersin

I am an industry analyst, researcher, educator, and technology analyst covering all aspects of corporate HR, training, talent management, recruiting, leadership, and workplace technology.

I was the founder of Bersin & Associates, which then became Bersin by Deloitte. Since leaving Deloitte in 2018 I now lead The Josh Bersin Company and The Josh Bersin Academy, the world's professional development destination for HR.

I am a keynote speaker and advise HR teams and vendors in the HR space, and also serve as an educator, thought leader, and personal coach to HR and business leaders around the world.  

My professional goal is to make work life better around the world by helping HR professionals and teams learn, stay informed, and develop deep expertise on world-leading practices that help their companies.

I spend my time studying the world of work, HR, and all aspects of workplace technology. I advise vendors and large corporations on their products, HR and leadership strategies, and workplace technology solutions. And I am the Dean of the Josh Bersin Academy.

You can read more at http://www.joshbersin.com and https://bersinacademy.com

Founder and Dean

The Josh Bersin Academy is the world's professional development academy for HR. Our mission is to continuously provide up to date, future-focused education, certificate programs, resources, and connections to HR professionals and their teams around the world. Join us!

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HR Technology Consultant

Fusion

Administered employee benefits programs in accordance with company strategy, ensuring effective policy administration, clear communication with employees, and streamlined benefits enrollment; provided expertise in Workday HRIS integrations to support system requirements for benefits management.
• Addressed customer inquiries regarding benefits in the Fresh Service platform, providing timely and accurate resolutions that garnered recognition for service excellence in March 2024
• Collaborated with HRIS team to maintain vendor file integrations, ensuring operational efficiency and data integrity by resolving discrepancies in vendor benefit error reports
• Reviewed and confirmed employee benefit eligibility, enrollment, and terminations, independently rectifying any inconsistencies
• Performed monthly benefit billing reconciliations and prepared monthly financial reports
• Resolved a significant payroll issue related to duplicate benefit premium calculations in March 2024, collaborating with HRIS and external Workday consultants, which included an extensive audit and rectification of over 200 employee premium refunds
• Executed a detailed audit of benefits enrollment records to eliminate duplicate dependent entries in March 2024, maintaining high levels of data integrity and compliance with benefit plans

Benefits Analyst

Green Plains Inc.

Formulated and implemented a comprehensive talent acquisition strategy, encompassing identification, attraction, hiring, onboarding, and retention of key personnel for specialized positions.
• Managed end-to-end recruitment processes within UKG Pro ATS, including job postings, resume screenings, and interviews, resulting in streamlined candidate placements
• Reduced average monthly job vacancies by over 50% from July to December 2023
• Facilitated the hiring of 23 employees between August and December 2023, with an additional 18 hires expected to start between January and June 2024
• Implemented candidate assessment protocols for high-volume positions, leading to improved hire quality and increased new employee retention rates through the end of 2023

Talent Partner

Scoular

Developed and executed a people analytics strategy that improved HR data insights and supported the compensation framework, while managing HR technology analytics, reporting, integrations, and compensation within ADP's Next Gen Lifion system.
• Developed and implemented a people analytics strategy, establishing uniform HR metrics (KPIs) and integrating them into visual dashboards on ADP's Next Gen Lifion analytics module
• Collaborated with the Total Rewards Director to facilitate the planning and launch of the compensation planning module in ADP, encompassing bonus and merit allocations for fiscal year 2023 and 2024 in June 2023
• Led the implementation and deployment of the Payscale/Payfactors compensation platform in April 2023, improving the efficiency and accuracy of the compensation planning process
• Oversaw the management and support of HR vendor file integrations, utilizing both SFTP and API methods, to ensure seamless data exchange with ADP's Next Gen Lifion platform
• Provided critical support for HR systems by working in conjunction with IT resources, focusing on process optimization, system integrations, and the execution of API strategies

Senior HR Analyst, HCM & Compensation

City+Ventures

Led the development and deployment of HRIS functions across various industries, enhancing HR technology frameworks and administering the full lifecycle of Paycor ATS and HRIS to optimize processes for a workforce exceeding 2,500 employees.
• Implemented and deployed an ATS and HRIS/HCM (Paycor) system, enhancing HR operational efficiency for over 2,500 employees in 2021
• Developed and scaled HR processes into a cohesive HRIS strategy, ensuring system readiness and data security
• Acted as a strategic advisor to the HR team, contributing to the design and execution of HR programs to boost performance
• Collaborated with HR colleagues to enhance user experience across technology platforms, analytics, and processes
• Worked closely with the HRIS vendor (Paycor) to resolve system issues, apply updates, and advocate for application enhancements
• Oversaw internal control environments, managing role access, audit processes, and ensuring data confidentiality
• Generated and analyzed key HR metrics, applying lean six sigma methodologies for ongoing process improvements
• Negotiated cost savings of over $140,000 annually on HRIS services for the organization in March 2022
• Achieved an 8% cost reduction in background check expenses by optimizing vendor pricing agreements in January 2022
• Reduced talent acquisition costs by 20%, leveraging LinkedIn and Indeed for more efficient recruitment practices from 2021 - 2022
• Collaborated with the HR director to develop and manage the annual open enrollment benefits program in 2021, ensuring a streamlined process for employee participation
• Successfully transitioned the open enrollment system to an online platform using Paycor's Ben Advisor in October 2021, enhancing user accessibility and process efficiency

HRIS Business Partner

Union Pacific Railroad

Devised and executed recruitment strategies that aligned with hiring objectives, overseeing the full life cycle of the hiring process to maintain adherence to company policies and selection criteria. Administered candidate retention programs, contributing to talent acquisition objectives and supporting the development of a strong talent pipeline.
• Built relationships with key sources of candidates including colleges, community resources and other sourcing channels
• Cultivated strategic partnerships with educational institutions and community entities to broaden recruitment channels
• Orchestrated recruitment marketing events to enhance talent attraction efforts
• Formulated and executed strategies to source diverse candidates for management roles, leveraging social media and career events
• Met hiring goals by ensuring the selection of top-quality candidates, adherence to timelines, and compliance with organizational standards and legal requirements
• Fostered effective relationships with internal stakeholders and external partners, enhancing hiring process efficiency and stakeholder satisfaction
• Acquired in-depth understanding of local employment markets, sourcing techniques for technical roles, and compensation structures
• Innovated sourcing methods and cultivated networks that enhanced employer branding and recruitment outcomes
• Managed full-cycle recruitment processes within an Applicant Tracking System, including job postings, resume screening, conducting interviews, and facilitating new hire integration

Senior Recruiter, Talent Acquisition

Developed and executed the Open Enrollment project, including review and update of Benefit Plan Guides, preparation of communication distribution lists, and coordination of educational sessions.
• Led the annual benefits statement project, managing data files, vendor coordination, and testing across multiple Human Resources groups
• Maintained and updated Benefit Plan Guides through collaboration with Benefit Directors and the Tax Department, ensuring accurate formatting and production
• Oversaw the upkeep of internal and external Human Resources web pages, ensuring current information on benefits, discounts, and HR content
• Administered the employee discount program, including management of website content and user accessibility
• Collaborated with Health, Medical, and Compensation departments to verify the accuracy of documentation and processes within the HR Service Center
• Managed the HR Service Center Inbox, guaranteeing the prompt distribution of incoming documentation for appropriate response
• Achieved monthly targets for quality, adherence to procedures, and customer service excellence in interactions with employees, retirees, and applicants

Project Manager, Human Resource Service Center

Delivered consistent, high-quality customer service to employees, retirees, and applicants, managing vendor relations and overseeing benefits administration, including Medical, Pharmacy, Dental, Vision, and various Health Reimbursement Arrangements; enhanced HR procedures through continuous improvement initiatives.
• Managed and reconciled payroll premium and claims payments for benefit vendors, ensuring accuracy in financial transactions on a weekly and monthly basis
• Conducted comprehensive audits and administration of 401K hardship withdrawals and educational assistance programs, serving both nonagreement and agreement employee groups
• Managed a comprehensive range of employee transaction requests, including relocations, geographical supplements, mortgage interest subsidies, and shift differentials, ensuring adherence to company policies

Human Resource Service Center Specialist II (HR Generalist)

Delivered consistent, high-quality customer service to employees, retirees, and applicants, managing vendor relations and overseeing benefits administration, including Medical, Pharmacy, Dental, Vision, and various Health Reimbursement Arrangements; enhanced HR procedures through continuous improvement initiatives.
• Managed a comprehensive range of employee transaction requests, including relocations, geographical supplements, mortgage interest subsidies, and shift differentials, ensuring adherence to company policies
• Conducted comprehensive audits and administration of 401K hardship withdrawals and educational assistance programs, serving both nonagreement and agreement employee groups
• Delivered accurate monthly statistical reports for the HR Service Center, contributing to the strategic planning and operational efficiency
• Conducted thorough monthly audits of PeopleSoft life events to verify and maintain the integrity of nonagreement employee benefits data
• Ensured all nonagreement employee work certifications were up-to-date and accurately reflected in the PeopleSoft system, maintaining compliance with regulatory standards

Human Resource Service Center Specialist I (HR Generalist)

Union Pacific Distribution Services

Effectively resolved customer and vendor inquiries, ensuring satisfactory solutions to service-related issues.
• Achieved a reduction in dwell time for cross-town carrier operations through effective coordination and process optimization
• Enhanced billing accuracy by diligently processing order entries
• Streamlined billing processes, resulting in improved timeliness of invoicing
• Successfully negotiated cost-effective rates for various transportation moves, optimizing budget efficiency
• Diligently monitored daily transportation activities at a key intermodal facility to ensure seamless operations
• Managed and coordinated both inbound and outbound logistics for a major paper ramp, ensuring operational efficiency
• Oversaw sensitive government-related transportation moves, maintaining compliance with strict military protocols
• Coordinated dispatch and oversaw service recovery efforts for high-priority accounts and partnerships

Logistics Service Representative

Addressed customer inquiries and provided assistance with data entry into the Transportation Supplier Dashboard, ensuring accurate billing for Intermodal shipments through various channels including email, fax, and EDI.
• Conducted thorough quality control assessments on billing processes within the Intermodal billing Work Queue to maintain high accuracy standards
• Updated key automotive clients' systems with precise Estimated Times of Arrival for freight, enhancing customer service and communication
• Enhanced on-time pick-up and delivery rates for critical automotive accounts by diligently tracking and monitoring nightly outgate and delivery operations
• Oversaw event reporting for pick-up and delivery activities across all Intermodal carriers, ensuring timely and efficient cargo transitions

I am a values-driven HR professional with over 16 years of experience in talent acquisition, benefits administration, HCM system implementations, and process optimization. I have expertise in HRIS deployment, people analytics, and developing compensation frameworks within multiple HCM platforms. I have a proven track record in enhancing HR operational efficiency and implementing strategic HR technology solutions.

Core Competencies:
Communication / Building Collaborative Relationships / Customer Orientation / Fostering Teamwork & Leadership / Influencing Others / Results Orientation / Strategic & Analytical Thinking / Decisiveness / Managing Change

Systems & Skills:
Microsoft Office Suite (Word, PowerPoint, Excel and Access), Paycor (ATS & HCM), ADP Next Gen Lifion (ATS & HCM), UKG Pro (ATS & HCM), Paycom (ATS & HCM), Workday (HCM), Payscale/Payfactors (Compensation), ServiceNow (HR Service Delivery), Recruit Web (internal Talent Acquisition ATS), Yello (Talent Acquisition CRM), Handshake, Symplicity, LinkedIn (sourcing), Indeed (sourcing), SAP (HCM), PeopleSoft (HCM)

Gallup StrengthsFinder: 
Top 5 Signature Themes – Achiever, Competition, Relator, Analytical, & Includer

Emergenetics Profile: 
How I think - analytical (27%), social (26%), conceptual (24%) and structural (23%)
How I behave - expressiveness (84%, third third - outgoing and lively), assertiveness (95%, third third - determined and driving), flexibility (62%, second third - accommodating)

The Predictive Index:
Captain - Self-starter, Sociable, Innovation & Driving
Summary - Natural big-picture thinker. Innovative risk-taker and articulate communicator. Thrive in and help contribute to a culture of change and innovation. A strategic, data-driven approach to problem solving and building teams

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