Josh Bersin

I am an industry analyst, researcher, educator, and technology analyst covering all aspects of corporate HR, training, talent management, recruiting, leadership, and workplace technology.

I was the founder of Bersin & Associates, which then became Bersin by Deloitte. Since leaving Deloitte in 2018 I now lead The Josh Bersin Company and The Josh Bersin Academy, the world's professional development destination for HR.

I am a keynote speaker and advise HR teams and vendors in the HR space, and also serve as an educator, thought leader, and personal coach to HR and business leaders around the world.  

My professional goal is to make work life better around the world by helping HR professionals and teams learn, stay informed, and develop deep expertise on world-leading practices that help their companies.

I spend my time studying the world of work, HR, and all aspects of workplace technology. I advise vendors and large corporations on their products, HR and leadership strategies, and workplace technology solutions. And I am the Dean of the Josh Bersin Academy.

You can read more at http://www.joshbersin.com and https://bersinacademy.com

Founder and Dean

The Josh Bersin Academy is the world's professional development academy for HR. Our mission is to continuously provide up to date, future-focused education, certificate programs, resources, and connections to HR professionals and their teams around the world. Join us!

Andrea J Miller, ACC, SHRM-SCP

LeadWell Company

LeadWell Company: Global coaching and consulting firm specializing in leadership, performance coaching, and adaptability strategies. We help global leaders and organizations be future-ready by leveraging AI, adaptability quotient (AQ), emotional intelligence (EQ), and cultural intelligence. Our clients span over 50 countries and sectors including tech, banking, insurance, industrial, government, intergovernmental, and nonprofit organizations.

•	Global Leadership & Consulting: Coached leaders from over 50 countries to enhance cross-cultural effectiveness and leadership excellence. 
•	Strategic Development: Improved wellbeing, adaptability, and emotional intelligence, boosting team performance and engagement.
•	Intercultural Expertise: Leveraged 10 years in LATAM & EMEA to help organizations navigate cross-cultural challenges.
•	Future-Readiness: Equipped leaders to thrive with AI, adaptability, and performance strategies.

Additional Experience
•	Consulting & Advisory: Provided strategic consulting services with Umbrex, Business Talent Group (BTG), and Enquire AI.
•	Mentorship & EdTech: Mentored leaders and startups in EdTech and business sectors through StartEd, Elite Learning (EdSanta Education), On Deck (OD50), and Label Sessions.
•	Contributor: Published articles on leadership, adaptability, and human performance with Entrepreneur Media.
•	Certified AQ Coach: Specializing in adaptability coaching with AQai, helping individuals and organizations build resilience and navigate change effectively.

Chief Executive Officer

AI 2030

I help drive growth and engagement of a global community focused on Responsible AI by supporting member outreach, creating inclusive programs, and organizing events that connect professionals committed to ethical AI adoption.

Membership Growth Advisor

The Digital Patient

Guide health tech and digital wellness startups in developing patient-centered solutions, specializing in remote monitoring, mental health AI, and voice technology. Partner with founders and executives to optimize product strategy, enhance user engagement, and build strategic partnerships between innovators and investors.

Principal 

Helped shape the healthcare dialogue through evidence-based thought leadership on patient experience and clinical outcomes. Partner with industry leaders to identify emerging trends and best practices, creating actionable insights for healthcare executives. Analyze market developments and innovation opportunities that enhance care delivery and patient engagement.

Siemens Healthineers - Principal Consultant, Head of Patient Experience and Trend Scout

Entrepreneur Media

Contributor 

Umbrex

Business Consultant

Business Talent Group

UNHCR, the UN Refugee Agency

Led strategic consulting initiatives optimizing refugee healthcare delivery, with a focus on HIV treatment access. Delivered key insights through data analysis, policy research, and strategic staffing recommendations across international humanitarian settings.

Consultant

UNAIDS

Led strategic initiatives, managing multi-million dollar budgets and driving operational excellence through financial oversight and resource optimization. Strengthened governance frameworks through policy development and stakeholder engagement, contributing to internationally published guidelines impacting healthcare across 100+ countries. Enhanced organizational capabilities through talent development programs and cross-functional leadership, supporting diverse global teams.

Governance Adviser/Programme & Policy Officer

World Health Organization

Oversaw global health knowledge initiative connecting developing nations to the world's largest biomedical research databases, steering program growth, and sustainability through strategic partnerships, impact analysis, and targeted grant development.

Technical Officer

Futureproofing Global Leaders & Organizations | Adaptability, Cultural Agility, EQ, & AI | Certified Leadership Coach, Trainer & Consultant

South American prisons taught me resilience. 

Global boardrooms taught me strategy. 

AI taught me to adapt faster and push further than I thought possible 

Now, I help leaders, teams, and organizations do the same.

AI is moving fast. 

Faster than most leaders can keep up. 

If you’re leading a team or organization, you’re already feeling the pressure. The decisions are tougher. 

The expectations are higher. 

The human needs greater.

And the pace? Relentless.  

That’s where I come in.  

For over 20 years, I’ve worked with professionals across industries to:  
→ Build resilience and confidence to lead through rapid change.  
→ Simplify the complex (like AI), and turn it into a tool for smarter decisions, better outcomes, and stronger teams.  
→ Create frameworks that blend emotional intelligence (EQ), adaptability quotient (AQ), and AI-driven insights to future-proof leadership.  

Here’s why it works:  
𝗚𝗹𝗼𝗯𝗮𝗹 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: I’ve coached leaders and teams in 50+ 𝗰𝗼𝘂𝗻𝘁𝗿𝗶𝗲𝘀, helping them adapt and excel in fast-changing environments.  
𝗥𝗲𝗮𝗹-𝘄𝗼𝗿𝗹𝗱 𝗶𝗺𝗽𝗮𝗰𝘁: I’ve partnered with professionals across healthcare, tech, nonprofits, and more to tackle complex challenges and drive meaningful results.  
𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘇𝗲𝗱 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀: My strategies have been featured in Fast Company, Newsweek, US News & World Report, Business Insider, and Entrepreneur.

DM me: 𝗙𝗨𝗧𝗨𝗥𝗘-𝗥𝗘𝗔𝗗𝗬.

I’ll show you how to simplify AI, strengthen your leadership, and thrive in a fast-changing world.  

Or don’t.  

I’ll still be here...
helping leaders stay ahead, adapt with confidence, and define their future.

LeadWell’s global consulting services include coaching, assessments, employee experience planning, meeting facilitation, team building, and training. We address some of the most critical areas facing people and organizations today, including Improving Individual & Organizational Wellbeing, Increasing Adaptability, Raising Emotional Intelligence, and Working Across Cultures

Your Promotion Ladder is Disappearing

Some people are getting picked.

You're getting left behind.

This week's LinkedIn headlines tell the whole story:

Former diplomat tapped to lead Wikimedia. CVS execs cashing in on turnaround wins. Meanwhile, women's advancement is sliding backward.

If you're working harder, learning AI, doing "all the right things" and still not moving—here's why:

𝗧𝗵𝗲 𝘀𝘆𝘀𝘁𝗲𝗺 𝘀𝘁𝗼𝗽𝗽𝗲𝗱 𝗿𝗲𝘄𝗮𝗿𝗱𝗶𝗻𝗴 𝗲𝗳𝗳𝗼𝗿𝘁.

It now rewards perceived strategic value and narrative fit.

You can be technically excellent and still invisible.

You can be ready for the next level and never get tapped because you're not in the room where it happens.

𝗦𝗼 𝘄𝗵𝗮𝘁 𝗱𝗼 𝘆𝗼𝘂 𝗱𝗼?

Stop waiting for permission.

4 moves to stop being overlooked:

1. 𝗪𝗿𝗶𝘁𝗲 𝘆𝗼𝘂𝗿 𝗼𝘄𝗻 𝗺𝗮𝗻𝗱𝗮𝘁𝗲:
Don't wait to be chosen. Pick a problem that matters (retention, AI adoption, service quality) and claim it publicly: "I'm running a 90-day pilot to improve X."

2. 𝗠𝗮𝗸𝗲 𝘆𝗼𝘂𝗿 𝘄𝗶𝗻𝘀 𝘃𝗶𝘀𝗶𝗯𝗹𝗲
Document outcomes, not tasks. "Reduced friction by 40%" or "Protected team continuity during restructuring." Share them upward and outward.

3. 𝗟𝗮𝘆𝗲𝗿 𝗵𝘂𝗺𝗮𝗻 𝗷𝘂𝗱𝗴𝗺𝗲𝗻𝘁 𝗼𝗻 𝗔𝗜 𝘀𝗽𝗲𝗲𝗱
Everyone uses AI now. Get known for what AI can't do: judgment under pressure, cross-functional collaboration, emotional steadiness in chaos.

4. 𝗕𝘂𝗶𝗹𝗱 𝗮 𝘁𝗿𝘂𝘀𝘁 𝗽𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼
Treat every project as a chance to become "the person we call when it's complex." That's how you shift from replaceable to requested.

𝗧𝗵𝗲 𝗻𝗲𝘄 𝗿𝗲𝗮𝗹𝗶𝘁𝘆

The next five years won't reward quiet excellence the way the last twenty did.

But you can still succeed.

You just have to play it like you understand the new rules.

𝗪𝗵𝗶𝗰𝗵 𝗼𝗳 𝘁𝗵𝗲𝘀𝗲 4 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝘄𝗼𝘂𝗹𝗱 𝗵𝗮𝘃𝗲 𝘁𝗵𝗲 𝗯𝗶𝗴𝗴𝗲𝘀𝘁 𝗶𝗺𝗽𝗮𝗰𝘁 𝗼𝗻 𝘆𝗼𝘂𝗿 𝗽𝗼𝘀𝗶𝘁𝗶𝗼𝗻𝗶𝗻𝗴 𝗿𝗶𝗴𝗵𝘁 𝗻𝗼𝘄?

Want more research-backed breakdowns on who wins in the AI era?
→ Follow me for weekly insights
→ Subscribe to my AI + Human Edge newsletter
→ DM me to stress-test your current positioning

Andrea J Miller, PCC, SHRM-SCP

AI Strategy + Human-Centered Change | AI Training, Leadership Coaching, & Consulting for Leaders Navigating Disruption

The Promotion Ladder Is Disappearing Some people are getting picked. You're getting squeezed. Look at this week's headlines: Former U.S. Ambassador to

Open article: Beyond AI Speed: 4 Ways to Stack Human Advantages and Become Irreplaceable by Andrea J Miller, PCC, SHRM-SCP • 5 min read

Beyond AI Speed: 4 Ways to Stack Human Advantages and Become Irreplaceable

𝗔𝗜 𝗶𝘀 𝗴𝗲𝘁𝘁𝗶𝗻𝗴 𝗰𝘂𝗹𝘁𝘂𝗿𝗲 𝗽𝗿𝗼𝗳𝗼𝘂𝗻𝗱𝗹𝘆 𝘄𝗿𝗼𝗻𝗴

We're deploying AI systems globally that can't read the room.

Not because they're not smart. Because they're not human.

They misunderstand politeness. Miss subtext. Flatten nuance.
And in global business, those aren't quirks. They're dealbreakers.

In one test, AI responded to a culturally polite Persian ritual by saying:
“Wow, thank you so much for the free ride!”
To the human on the other end, that translated as:
“You have no idea how we do things here.”

𝗛𝗲𝗿𝗲'𝘀 𝘁𝗵𝗲 𝗿𝗲𝗮𝗹 𝗿𝗶𝘀𝗸:
We're moving fast from AI as a writer to AI as an agent.
It’s now scheduling meetings, replying to customers, negotiating deals.
Without cultural context, it’s making judgment calls it was never qualified to make.

And the gap is measurable.
In studies, AI performs up to 40% worse than culturally-aware humans.
That gap is costing trust, clarity, and credibility at scale.

𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗯𝗿𝗲𝗮𝗸𝗱𝗼𝘄𝗻 𝗵𝗲𝗿𝗲:
[https://lnkd.in/e_EM7EEa)

𝗟𝗶𝗸𝗲 𝗮𝗻𝗱 𝗳𝗼𝗹𝗹𝗼𝘄 𝗺𝗲 if you're thinking seriously about how we scale AI without scaling cultural blindness.
𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲 𝘁𝗼 𝗺𝘆 𝗻𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿 if you want breakdowns with action steps, not just hot takes.
𝗢𝗿 𝗗𝗠 𝗺𝗲 if your team’s global and you want your AI to sound like a local — not a liability.

AI + Culture

𝗔𝗜 𝗶𝘀 𝗲𝘃𝗲𝗿𝘆𝘄𝗵𝗲𝗿𝗲. 𝗣𝗿𝗼𝗴𝗿𝗲𝘀𝘀 𝗶𝘀𝗻’𝘁.

Most people don’t need more ideas right now.
They need a better relationship with the ones they already have.

AI has made it effortless to generate possibilities.
Ten directions in ten minutes. Twenty prompts before lunch.

The risk isn’t confusion.
It’s diffusion.

When everything feels possible, nothing gets chosen.

Here’s what I keep noticing in people who actually move forward:

They don’t try to keep up.
They don’t chase originality.
They don’t wait for clarity.

They decide what matters 𝘧𝘰𝘳 𝘯𝘰𝘸.

They take one idea seriously enough to test it.
They use AI to think alongside them, not to replace judgment.
And they let action reveal what’s worth keeping.

This isn’t about speed.
It’s about commitment.

Most progress right now doesn’t come from better tools.
It comes from choosing where to focus when the menu is infinite.

I explore this more deeply in today’s newsletter:
Welcome to the Land of Ideas.

𝗙𝗼𝗹𝗹𝗼𝘄 𝗺𝗲 for clear thinking on the human edge in an AI-saturated world.
𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲 to the newsletter for deeper 𝗛𝘂𝗺𝗮𝗻 + 𝗔𝗜 reflections on turning ideas into action.
𝗗𝗠 𝗺𝗲 if you’re navigating AI, full of ideas, and want support deciding what actually deserves your attention.

I live in the Land of Ideas. And there's never been a better time to rent. If you spend any time on YouTube, Substack, X, or LinkedIn right now, you’v

Open article: In the Land of AI Ideas. Action Decides Who Wins... by Andrea J Miller, PCC, SHRM-SCP • 4 min read

In the Land of AI Ideas. Action Decides Who Wins...

Your Resolutions Aren’t the Real Problem

Every January, we tell the same story:
𝘋𝘰 𝘮𝘰𝘳𝘦. 𝘛𝘳𝘺 𝘩𝘢𝘳𝘥𝘦𝘳. 𝘎𝘳𝘪𝘯𝘥 𝘧𝘢𝘴𝘵𝘦𝘳.

But if “more” actually worked, we’d all be transformed by now.

The truth is simpler—and a little uncomfortable.
Most people don’t fail because they lack motivation.
They fail because they’re focused on volume not leverage.

𝗣𝗮𝗴𝗲 4 of my latest piece breaks this down clearly: we overload ourselves with unfocused fitness goals and habit promises, then wonder why burnout shows up before February. 

𝗣𝗮𝗴𝗲 5 shows the second punch: motivation is short-lived, and “doing more” actually drains the systems we need for growth. 

But the shift is right in front of us.

When you prioritize quality over quantity, you stop chasing 20 micro-goals you can’t sustain ...and start designing one or two meaningful changes you can actually live with.

And here’s where things get interesting:
AI doesn't have to be the enemy of intentionality.
Used well, it’s a mirror.

𝗣𝗮𝗴𝗲𝘀 7 𝗮𝗻𝗱 8 show how AI can reveal your patterns, highlight where you’re stuck, and help you build habits that last 𝘣𝘦𝘤𝘢𝘶𝘴𝘦 𝘵𝘩𝘦𝘺’𝘳𝘦 𝘢𝘭𝘪𝘨𝘯𝘦𝘥 𝘸𝘪𝘵𝘩 𝘸𝘩𝘰 𝘺𝘰𝘶 𝘢𝘳𝘦, not who you wish you were. 

If you want a calmer, smarter, more sustainable year, start here—not with more ambition, but with better design.

I wrote about this in detail, including how to use AI to set realistic goals and build habits that don’t implode by March.

𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗽𝗶𝗲𝗰𝗲 𝗵𝗲𝗿𝗲: https://lnkd.in/eA-4hdBw

If this resonates:
– 𝗙𝗼𝗹𝗹𝗼𝘄 𝗺𝗲 for more human + AI insights
– 𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲 to my newsletter for weekly tools that make work (and life) easier
– 𝗢𝗿 𝗗𝗠 𝗺𝗲 if you're rethinking your 2025 strategy and want support

Let me know what you think (really):
Are New Year’s resolutions outdated or just poorly designed?

Rethinking New Year's Resolutions

And Why It Matters More Than Ever Here’s something most people get wrong about failure: It’s rarely the mistake that breaks you — it’s the mental spir

Open article: How Top Performers Stop Failure Mid-Spiral… by Andrea J Miller, PCC, SHRM-SCP • 4 min read

How Top Performers Stop Failure Mid-Spiral…

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