Ben Wright

Sendspark

VP of Revenue

Head of Growth

Strategic Advisor

Sidekic.ai

Fun little side project to help job seekers through the use of ChatGPT! Free for all!

Co-Founder

Partner Fuel

Fractional support for partnership teams.

Providing:

- Fractional leadership
- Fractional marketing support
- Program Design

Founder

Gated

Helping with partnership and channel strategy.

Strategic Partnership Advisor

TestBox

Check out the new way to buy software at www.testbox.com

Help Scout

Building out the partnerships program at Help Scout.

If you need a best in class customer support tool, send me a message!

Director of Partnerships and Business Development

Partnership Leaders

Member

GoGive

Co-founder & CRO

BrainStorm Inc.

Director Of Strategic Partnerships

Overseeing sales & process strategy to enable our partners to succeed.

Senior Manager, Strategic Partnerships

Team lead, responsible for a team of Customer Success Managers.

 Delivering value, by helping customers to realize their investment & achieve maximum ROI in the Microsoft stack.

Customer Success Team Lead

Oversaw a large enterprise book of business totaling $2.5 Million in the New York Metro territory.

Renewal rate of 105% in 2019.

Clients include S&P Global, Mars, Tiffany & Co.

Customer Success Manager

Babcock International Group

As a senior operations manager my role is to act as the lead  manager for the entirety of Heathrow Airports baggage system operation. 

Responsible for a team of 70+

Senior Operations Manager

Consultant, covering several different revenue operation type roles, including Business Enhancement Lead for the Metropolitan Police.

Business Enhancement Manager

Revenue @ Sendspark - On a campaign to get Americans to say football instead of soccer!

This is the section, where I tell you about how my degree in computer science catapulted me into the world of tech right?

That couldn't be further from the truth,  I did a law degree at the University of Sussex, and realized very quickly that I didn't want to spend anymore time reading case law.

Worked for a large engineering company in London for a while, started moving up the corporate ladder, before deciding to relocate to Salt Lake City ( just to let everyone know there are far less pubs here)

I then found the world of technology and start ups & I haven't looked back.

I am extremely passionate about building relationships and tackling tough problems, specifically in the customer success and partnerships space.

I also have a personal interest in social impact and corporate social responsibility, so much so that I decided to start a business that focuses on B2B charitable gifting (check out Go Give)

Laravel

Support Engineer and DevRel

- Built and grew resources, documentation, and PoC demos for the AE and AM teams as the sole / founding Solutions Engineer. This included 18 different professional short form videos, highlighting out-of-the-box integrations and implementations, created to be repurposed and shared by the AEs/AMs in addition to over 40 response videos answering one-off questions.

- Assisted with the creation and execution of the Professional Services arm of Help Scout, which included technical assistance, custom implementations, and migrations and imports for over 30 customers, leading to an additional $60,000 in revenue over the course of 6 months. Additionally, the assistance given to the AM team helped drive $250,000+ in renewals from churn-risk customers.

- Completed an average of 6 security questionnaires per month to help speed up the deal cycle of incoming and renewing deals.

- Increased close rate across the entire company by 24% on all Mid-Market and Enterprise deals and 17% on all SMB deals through educating the sales team regarding what deals I would be most helpful on, crafting solutions on calls, and communicating next steps to purchasers, technical contacts, and a variety of other personas.

Founding Solutions Engineer

Formstack

- Prepared video and written content and provided comprehensive technical demos to partners and potential clients on a weekly basis.

- Consistently improved amount of deals closed with a close rate of ~60% on deals with complicated technical implementations and solutions. 

- Worked with Formstack s platform of products to provide solutions for 80 new clients each month with needs that included 3rd Party API integration, existing custom frameworks, Salesforce, and JavaScript assistance.

- Led 8 different customer-centric webinars, spanning across a variety of topics and skill levels, ranging from Salesforce Automation to fetching data with serverless functions.

Solutions Engineer

- Became a product expert in the Formstack for Salesforce product space, helping answer extensive questions across a variety of teams and assisting in current and potential client tickets. These internal teams included sales, partner development, customer support, and customer success. I handled escalations and long-standing ticket communication.

- Improved product CSAT ratings and Salesforce AppExchange ratings with an average of over 40 tickets solved each month and an average personal CSAT rating of 95%.

- Orchestrated and executed better video documentation for the Formstack for Salesforce app with over 7 different in-depth training videos produced.

Customer Support Specialist, Salesforce App

Packlane

Prepress Technical Engineer

Moody Global Ministries

Web Content Specialist

Helping people help people.

I'm a father, husband, and serial tinkerer with a passion for people, product, and problem-solving.

taplio

The Battle

Ben Wright

Josh Cirre

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