Ben Wright

Sendspark

VP of Revenue

Head of Growth

Strategic Advisor

Sidekic.ai

Fun little side project to help job seekers through the use of ChatGPT! Free for all!

Co-Founder

Partner Fuel

Fractional support for partnership teams.

Providing:

- Fractional leadership
- Fractional marketing support
- Program Design

Founder

Gated

Helping with partnership and channel strategy.

Strategic Partnership Advisor

TestBox

Check out the new way to buy software at www.testbox.com

Help Scout

Building out the partnerships program at Help Scout.

If you need a best in class customer support tool, send me a message!

Director of Partnerships and Business Development

Partnership Leaders

Member

GoGive

Co-founder & CRO

BrainStorm Inc.

Director Of Strategic Partnerships

Overseeing sales & process strategy to enable our partners to succeed.

Senior Manager, Strategic Partnerships

Team lead, responsible for a team of Customer Success Managers.

 Delivering value, by helping customers to realize their investment & achieve maximum ROI in the Microsoft stack.

Customer Success Team Lead

Oversaw a large enterprise book of business totaling $2.5 Million in the New York Metro territory.

Renewal rate of 105% in 2019.

Clients include S&P Global, Mars, Tiffany & Co.

Customer Success Manager

Babcock International Group

As a senior operations manager my role is to act as the lead  manager for the entirety of Heathrow Airports baggage system operation. 

Responsible for a team of 70+

Senior Operations Manager

Consultant, covering several different revenue operation type roles, including Business Enhancement Lead for the Metropolitan Police.

Business Enhancement Manager

Revenue @ Sendspark - On a campaign to get Americans to say football instead of soccer!

This is the section, where I tell you about how my degree in computer science catapulted me into the world of tech right?

That couldn't be further from the truth,  I did a law degree at the University of Sussex, and realized very quickly that I didn't want to spend anymore time reading case law.

Worked for a large engineering company in London for a while, started moving up the corporate ladder, before deciding to relocate to Salt Lake City ( just to let everyone know there are far less pubs here)

I then found the world of technology and start ups & I haven't looked back.

I am extremely passionate about building relationships and tackling tough problems, specifically in the customer success and partnerships space.

I also have a personal interest in social impact and corporate social responsibility, so much so that I decided to start a business that focuses on B2B charitable gifting (check out Go Give)

Tricentis

Head of Global Partner Operations

Partnership Leaders is the industry association for Partnership/Channel/Alliances/Business Development leaders

Austin Chapter Leader, Peer Group Lead, and Experience Host

Pavilion

Pavilion is the world's #1 private community for go-to-market leaders to connect, learn, and grow together.
We exist to help go-to-market leaders navigate their careers more effectively, through a supportive community, proven resources, and safe spaces with peers founded on mutually-held values.

Executive Member

MEXpreneurs

MEXpreneurs is on a mission to help Mexican tech startup founders succeed globally. MEXpreneurs envisions a world in which Mexican tech startup founders globally are interconnected, their contributions are widely recognized, and they collaborate to drive positive impact in Mexico and abroad.

Patron and Advisor

Megaport

• Hired to lead the development, strategy, operations, and sales enablement of the channel programs. 
• The program generated $35MM+ in net new revenue growth, as well as a pipeline of $50MM+; recruiting 350+ channel partners globally (55% net new). 
• Collaborated with C-Suite to develop the channel GTM strategy, coordinated execution and operations, and assisted the global sales team to attain quota. 
• Led sales, technical, and consulting teams to develop sales enablement assets for our partner ecosystem. Responsible for the global management of the enablement program.  
▪ Enabled 600+ partner employees that completed Megaport’s certifications. 
• Managed diverse teams in the sales operations, marketing, product, finance and engineering 
divisions to design tools and provide enhancements that allowed partners to be successful. 
▪ Led the development of tools such as a deal estimator, deal registration, marketing development 
funds, and service migration capabilities. 
• Implemented an Agent program to incentivize partners to generate referral leads. 
• Accountable for developing and tracking all performance KPIs to measure onboarding, activation, 
enablement, pipeline generation, and revenues.

Senior Director, Channel Programs

• Promoted to oversee the development, strategy, operations, and management of a new set of GTM partner programs—IBM Partner Marketplaces Programs—that created a fully automated digital resell and distribution route; enhancing our partners’ lifecycle and allowing IBM to grow Cloud and SaaS sales. 
     - These programs generated $50MM+ in revenue growth; exceeding quota.  
     - Onboarded 11 IBM brands and 170+ portfolio software offerings.  
• Collaborated with executives to drive innovation through strategic initiatives and bring these to market. 
• Led the implementation of marketing and sales strategies to increase partner recruitment, engagement and retention, and nurture their lifecycle. 
     - Recruited 90+ “distributor-type” partners and over 1,700+ worldwide channel partners. 
• Partnered with global legal teams for the development of new and updated agreements and data governance procedures, as well as negotiated 15+ complex deals. 
• Led operations teams to collaboratively develop and support procedures for onboarding, ordering, provisioning, and billing. Accountable for developing and tracking all KPIs. 
• Managed agile teams to deliver products and capabilities, including special bids, consolidated billing, Cloud and SaaS enhancements, cross-border selling, seller compensation, and pricing enhancements.  

Legacy Incentive Programs
• IBM Referral Incentive for SaaS and Software
     - Administered, improved, and grew this program including signing 25 new partners in 5 months.
     - Management and supervision of pending payments and partner relationships after the program sunset.
• Long-Term Commitment Incentive
     - Coordinated the automation of this program, delivering a faster way to pay incentives.
     - Increased efficiency, retention, and performance by reducing payment times from weeks to under 5 days.

Program Director - IBM Partner Ecosystem, Channels

• Hired to oversee the leadership, management, operations, and strategy of distribution and resell incentive programs—a key revenue driver that allowed 6K+ channel partners to resell IBM Cloud and SaaS from 14 brands. 
• Collaboratively managed the strategy, onboarding, operations, finance, and communications of 3 key programs along with leadership of the support teams. 
• Optimized our programs via user stories, insights and feedback, to provide excellent customer service that captured 30% more renewals. 
• Collaborated and mentored our global customer service teams to troubleshoot all issues and reduce impact. Managed our databases, incentive websites, and content. 
• Designed the renewal incentive tool—a financial forecasting model used to analyze the impact, lifecycle, and profitability of 5K+ global partners. 
• Developed monthly reports to analyze data and trends. 
     - Reduced reporting time from several hours down to 20 minutes.

Program Manager - IBM Partner Ecosystem, Channel Sales

Coordinated the development of a social media-based sales platform
• Launched a successful pilot program to gather actionable feedback from business partners.
• Directed a 3-person software development team for the stand alone product.
• Created a marketing and deployment strategy for the future launch of the stand-alone product.

Channel Sales Intern

Telefonica Mexico

• Promoted to manage the risk assessment and credit acceptance of potential clients. Leadership of 11 employees. 
• Led the development of a risk management system to expedite the data vetting and approval process of new clients. 
     - Diminished data analysis time by 75% and lowered instances of fraud by 35%. 
     - Allowed more reliable risk management, and improved customer response time by 75%. 
• Led the government mandated portability project through the coordination of cross-functional teams. 
     - Generated $3MM in revenues and acquired 400K clients from competitors over the first 6 months.

Credit and Portability Specialist - Virtual Manager

• Negotiated payments of lost network traffic among competing telecommunications organizations.  
     - Brought resolution with favorable payment terms in 60%+ of the cases and increased revenues by an average of $15K per case. 
• Developed a system to analyze data and track discrepancies as well as close cases more efficiently. 
     - Reduced human error, reporting time by 80% and response time by 40%; raised productivity by 30%; and saved $10K annually through automation.

Interconnection and Traffic Control Analyst

Partnerships, GTM Strategy, Partner Programs, Partner Operations, Ecosystem Sales

As the Head of Global Partner Operations at Tricentis, I lead the execution and operations of the global channel go-to-market (GTM) partner strategy. I have 16+ years of experience in GTM strategy, operations, and program development, with a focus on building and managing strategic partnerships and programs that drive revenue growth, retention, and customer satisfaction.

I have a robust entrepreneurial skillset and a proven track record of influencing corporate transformation and innovation across various organizations. At Megaport, I was the Senior Director of the Channel Programs and Strategy, where I led the GTM strategy and partner programs for our partner ecosystem and our networking solutions. Prior to that, at IBM, I was a Program Director for the IBM Partner Ecosystem, where I designed and implemented channel programs and tools that enabled our partners to sell and provision multiple IBM Cloud, SaaS, and XaaS products and solutions.

I am passionate about creating value for our partners and customers, and leveraging my skills and expertise to make a positive impact in the Cloud and SaaS industry.

taplio

The Battle

Ben Wright

Antonio Caridad

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