Ben Wright

Sendspark

VP of Revenue

Head of Growth

Strategic Advisor

Sidekic.ai

Fun little side project to help job seekers through the use of ChatGPT! Free for all!

Co-Founder

Partner Fuel

Fractional support for partnership teams.

Providing:

- Fractional leadership
- Fractional marketing support
- Program Design

Founder

Gated

Helping with partnership and channel strategy.

Strategic Partnership Advisor

TestBox

Check out the new way to buy software at www.testbox.com

Help Scout

Building out the partnerships program at Help Scout.

If you need a best in class customer support tool, send me a message!

Director of Partnerships and Business Development

Partnership Leaders

Member

GoGive

Co-founder & CRO

BrainStorm Inc.

Director Of Strategic Partnerships

Overseeing sales & process strategy to enable our partners to succeed.

Senior Manager, Strategic Partnerships

Team lead, responsible for a team of Customer Success Managers.

 Delivering value, by helping customers to realize their investment & achieve maximum ROI in the Microsoft stack.

Customer Success Team Lead

Oversaw a large enterprise book of business totaling $2.5 Million in the New York Metro territory.

Renewal rate of 105% in 2019.

Clients include S&P Global, Mars, Tiffany & Co.

Customer Success Manager

Babcock International Group

As a senior operations manager my role is to act as the lead  manager for the entirety of Heathrow Airports baggage system operation. 

Responsible for a team of 70+

Senior Operations Manager

Consultant, covering several different revenue operation type roles, including Business Enhancement Lead for the Metropolitan Police.

Business Enhancement Manager

Revenue @ Sendspark - On a campaign to get Americans to say football instead of soccer!

This is the section, where I tell you about how my degree in computer science catapulted me into the world of tech right?

That couldn't be further from the truth,  I did a law degree at the University of Sussex, and realized very quickly that I didn't want to spend anymore time reading case law.

Worked for a large engineering company in London for a while, started moving up the corporate ladder, before deciding to relocate to Salt Lake City ( just to let everyone know there are far less pubs here)

I then found the world of technology and start ups & I haven't looked back.

I am extremely passionate about building relationships and tackling tough problems, specifically in the customer success and partnerships space.

I also have a personal interest in social impact and corporate social responsibility, so much so that I decided to start a business that focuses on B2B charitable gifting (check out Go Give)

IYKYK | Consulting

Help teams develop product / analytics solutions.
Fractional Project and Product Management.
CS Process development and management.
COE services and delivery.
Complex assessments, dashboards and visualization.
Maturity models, 360s, process flows and other consulting.

Freelance Consultant

Pointer

Management Consultant

9Lenses

Multirole
1. Project Management
2. CS
3. COE
4. Product

Keeping customers happy.

Senior Customer Experience Manager

COE, Services and Delivery.
•	Managed Projects, Communication, Service & Delivery in a COE role with companies like Accenture, DXC, GE, Deloitte etc.
•	Worked with client teams across the globe, and time zones, from Australia, ME and Europe, to North America. Ensured projects were successfully supported/deployed/handed over. 
•	Kept client projects managed and updated within the 9Lenses platform.
•	Handled support systems/ticketing management and was responsible for delegating and resolving issues.
•	Communicated with team members and ensured smooth functionality/handovers of projects.

Client Support Manager

•	Consulted and trained admin clients and shared best practices.
•	Helped resolve technical and non-technical issues.
•	Experience with the Freshdesk ticketing system.
•	Created knowledgebase articles and FAQ content for clients within the system.

Customer Success Specialist

JavaPipe LLC

•	Project management: Ensured daily to-dos were delivered, implemented new systems and transitioned   data to modern systems. Managed tasks and time assignments for teams.
•	Support Management: Managed web support systems like WHMCS, ensured clients were responded to in a timely manner, and their issues resolved as part of the support team.
•	Administration: Supported CEO with day to day finance management, client discounts and any management activities that required leadership attention.

Project Manager

Vevento Innovations

•	Project management: Implemented technical and end-user solutions within the company.
•	Managed and delivered 3 projects that were as diverse as a mini social-media platform, a natural medicine platform that was deployed in Israel, and a fashion prototyping and user experience app.

TheNewsMarket

Design Specialist

Startup Growth | Generative AI | Process | CS/X | Strategy 🏴‍☠️

I am a consultant in the SaaS space. I advise startups with my cross-functional skill-sets.

My experience across the Project Management, Product, CX and Process domains helps with growth, product, management and processes.

I've worked with B2B Enterprise, SMBs and consulting firms to deliver large scale and complex CX surveys, Enterprise client feedback, Assessments, 360's, Sentiment Analysis and other Analytics dashboards.

My experience includes building processes, client outreach and support, project planning & execution, product demos and marketing, and design feedback.

I coach and mentor newcomers to the SaaS industry and help them find their way in a sea of jargon and companies. This includes industry advise, resume building advise and mentorship.

I've also had design, photography and multimedia experience and this helps me talk to people across industries and understand their pain points.

Please feel free to reach out and connect!

taplio

The Battle

Ben Wright

Aamir Kadri

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