Conversation Design Institute

As Global Head of Sales at CDI, I lead the charge in expanding our reach and impact across the world. My role focuses on aligning innovative sales strategies with our mission to empower businesses at every stage of their conversational AI journey—whether they’re just starting out or scaling to new heights.

With a dual focus on training and consulting, I work to drive growth across CDI’s core offerings, including hands-on workshops, comprehensive audits, and strategic consulting. My goal is to ensure businesses are equipped with the knowledge, tools, and support they need to implement impactful, future-ready conversational AI solutions.

In this role, I’m passionate about building strong partnerships, guiding teams toward success, and contributing to CDI’s evolution as a global leader in conversational AI. Let’s connect and explore how we can shape the future of conversational AI together!

Global Head of Sales

Companies around the world are looking for conversation designers, a rare breed of people that helps them advance communication between people and AI. That's where we help!

Conversation Design Institute teaches a human-centric workflow that has proven itself to organisations around the world. We work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.

Become a certified professional, join one of our online courses, or work with our experts.

Business Development Specialist

Scaled Sales 

Good business coaches are there to help you see the blind spots and serve as your compass to make sure you are heading in the right direction. A business coach serves as an important objective third party to regularly check in to make sure that you are on the most direct path to your ideal destination. Oftentimes, the biggest hurdle to success is that you don't know what you don't know. You can't Google your way out of a problem that you aren't sure how to articulate—or worse, how to anticipate.

One pro for hiring a business coach for yourself is that it allows you to get constructive criticism from someone that doesn’t necessarily know you. 

A business coach is more like a person you're accountable to. No matter what level of success you have attained, there is a tendency to stay in your own lane and not observe habits and patterns that have been successful for others. A strong business coach can help increase awareness of methods and keys to success that have worked for other people and may be analogous to your own situation. 

One of the best investments you can make is in yourself. If you find yourself struggling in your professional career, or desire to increase your sales or improve your business relationship, then a business coach is an invaluable asset. One of the major advantages of having a coach or mentor is that they help you navigate through challenges and meet personal goals with their insights.


Steve Jobs once said, "We hire smart people so they can tell us what to do." Where, if not coaching, could this apply to more? 

One of the biggest benefits of hiring a business coach is that they will help you stay on the right track. Building a business is tricky, especially if you're a startup. It's also very easy to get distracted by all the opportunities that come your way, but you can't possibly do it all. The key is setting the goals, developing the action plan on how to reach these goals and executing to make them happen.

Business Consultant

Yell 

Senior Sales Manager

Fingo - AMi

Digital Strategy Director

As a Business Development Specialist at Conversation Design Institute (CDI), I help organizations around the world create human-centric AI Assistants, such as chatbots and voice assistants. 

At CDI, I work closely with tech partners, agencies, and other key players in the industry to offer high-quality e-learning programs and live sessions for teams and individuals. I have trained hundreds of professionals in strategy, design, and development for AI Assistants, using our proven workflow and best practices.

My goal is to empower more people to design, deploy, and manage valuable conversational experiences.

Benjamin Taylor

I’m lucky enough to get to hear the episodes coming out of the academy before anyone else. 

So much of this episode struck me that I was blown away. 

Hillary Black  clearly gets it and we are unbelievably proud to have her as part of the community.

Global Head of Sales | Driving Growth in Conversational AI | Training, Auditing & Consulting Leader

View company: Conversation Design Institute (CDI)

We’re still at the beginning of conversational AI’s potential.

While prompting and new tools may make it feel like we’re starting over, this time the context is different. The widespread attention around AI has raised the baseline understanding across companies, brands, and individuals.

Many still don’t fully understand what conversational AI or conversation design truly means—but the conversation has changed. Today, people come in more informed, more curious, and more ready to explore what’s actually possible.

Join Hillary Black , conversation designer at MAV in the new episode of unprompted. by CDI. 

Watch the full video here https://hubs.la/Q03YBjZB0

That shift opens the door to deeper, more meaningful progress.
#ConversationalAI #ConversationDes

RAIZOR

Leading Raizor.ai as the premier global Artificial Intelligence for Customer Experience service delivery organization for the top software vendors in the market.  Solving real-world business problems with practical application of Generative and Conversational AI solutions centered on an effortless Customer Experience.  With over 25 years in the CX industry, we provide consulting, implementation, integration and managed services to Enterprise businesses and BPO's around the world.

Chief Executive Officer

Black Box

Building Black Box's global CX and AI delivery capability . Black Box has a rich history in CX and has delivered complex enterprise solutions for over 3 decades. With AGC Network's acquisition of Black Box in 2019, we have matured into a true Global Solution Integrator with the ability to provide implementation and support services in 126 countries on 6 continents. Building strategic partnerships in the AI and CX sphere as Black Box continues to grow.

CX Services Business Development Manager

Responsible for spearheading Black Box's focused growth in Customer Experience, laying out our go to market product and services offers.

Customer Experience Solution Architect

Macy's

Contact center architect responsible for the strategy and support of Macy’s complex, multinational, multivendor environment.

Senior Contact Center Architect

Oracle

Focused on the Oracle Communications Global Business Unit (CGBU), JD is responsible as an expert for formulating and leading pre-sales technical activity to prospective clients and customers while ensuring customer satisfaction. With a focus on large or complex sales opportunities JD leverages his knowledge of Unified Communication, Contact Center, Network Architecture, SIP, WebRTC to help deliver complex solutions.

Principal Sales Consultant

Living Stones Group, US

Developed an engaging Cloud UCaaS solution to expand the reach of an exciting UCaaS solution provider.  Focused on mid-sized enterprise business in the 50-500 user space our products allow business to do what they do best while we provide Unified Communications, Security, and Desktop support with outstanding customer support in the cloud.

Vice President of Solution Sales

Strategic Products and Services (SPS)

Responsible for the relationship with SPS's DMR channels providing Unified Communications and Collaboration consulting, implementation, and Totalcare  support services.  As a premier Business Partner with Avaya, Microsoft, Cisco and others SPS delivers integrated, business enabling solutions to today's complex technology landscape.

Channel Sales Manager

Real time applications specialist including Avaya Aura, Microsoft Lync, and various video solution vendors.  Responsible for developing customer technology road maps and line of business use cases for todays rapidly changing telecommunications, colaboration and video technology fields.

Solutions Architect

Solution design engineer specializing in enterprise contact center, unified communications, and support for Nortel/Avaya products.

System Engineer

D&S Communications

Created Nortel channel partnership and established D&S as a nationwide VoIP CPE solutions integrator.

Director of Sales Engineering

Verizon Enterprise Solutions Group

Senior system support engineer of Nortel VoIP and PBX's
Project manger for major account implementations
Site Coordinator

Engineer

Responsible for processing project orders as well as locating hard to find
             maintenance parts. Organized parts into easily referenced system for
                   managers and technicians to increase productivity. Reduced inventory
                   shrinkage $400,000 while reducing overhead costs. Fluent knowledge
                   of Nortel parts catalog system as well as Verizon purchasing system and
                   managers.

Logistics Manager

US Army

Technical Advanced Electrical Specialist in the US Army responsible for troubleshooting and maintain the control computer system for the AH-64 Apache helicopter. Trained in advanced electronics systems used to                   control computer guided weaponry. Held leadership positions and responsible for the latest technology.

Aviation Electronics Technician

Global AI CX Services Delivery leader based in Barcelona with offices in Dubai and the Chicago metro area.

taplio

The Battle

Benjamin Taylor

JD Ackley

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