Conversation Design Institute

As Global Head of Sales at CDI, I lead the charge in expanding our reach and impact across the world. My role focuses on aligning innovative sales strategies with our mission to empower businesses at every stage of their conversational AI journey—whether they’re just starting out or scaling to new heights.

With a dual focus on training and consulting, I work to drive growth across CDI’s core offerings, including hands-on workshops, comprehensive audits, and strategic consulting. My goal is to ensure businesses are equipped with the knowledge, tools, and support they need to implement impactful, future-ready conversational AI solutions.

In this role, I’m passionate about building strong partnerships, guiding teams toward success, and contributing to CDI’s evolution as a global leader in conversational AI. Let’s connect and explore how we can shape the future of conversational AI together!

Global Head of Sales

Companies around the world are looking for conversation designers, a rare breed of people that helps them advance communication between people and AI. That's where we help!

Conversation Design Institute teaches a human-centric workflow that has proven itself to organisations around the world. We work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.

Become a certified professional, join one of our online courses, or work with our experts.

Business Development Specialist

Scaled Sales 

Good business coaches are there to help you see the blind spots and serve as your compass to make sure you are heading in the right direction. A business coach serves as an important objective third party to regularly check in to make sure that you are on the most direct path to your ideal destination. Oftentimes, the biggest hurdle to success is that you don't know what you don't know. You can't Google your way out of a problem that you aren't sure how to articulate—or worse, how to anticipate.

One pro for hiring a business coach for yourself is that it allows you to get constructive criticism from someone that doesn’t necessarily know you. 

A business coach is more like a person you're accountable to. No matter what level of success you have attained, there is a tendency to stay in your own lane and not observe habits and patterns that have been successful for others. A strong business coach can help increase awareness of methods and keys to success that have worked for other people and may be analogous to your own situation. 

One of the best investments you can make is in yourself. If you find yourself struggling in your professional career, or desire to increase your sales or improve your business relationship, then a business coach is an invaluable asset. One of the major advantages of having a coach or mentor is that they help you navigate through challenges and meet personal goals with their insights.


Steve Jobs once said, "We hire smart people so they can tell us what to do." Where, if not coaching, could this apply to more? 

One of the biggest benefits of hiring a business coach is that they will help you stay on the right track. Building a business is tricky, especially if you're a startup. It's also very easy to get distracted by all the opportunities that come your way, but you can't possibly do it all. The key is setting the goals, developing the action plan on how to reach these goals and executing to make them happen.

Business Consultant

Yell 

Senior Sales Manager

Fingo - AMi

Digital Strategy Director

As a Business Development Specialist at Conversation Design Institute (CDI), I help organizations around the world create human-centric AI Assistants, such as chatbots and voice assistants. 

At CDI, I work closely with tech partners, agencies, and other key players in the industry to offer high-quality e-learning programs and live sessions for teams and individuals. I have trained hundreds of professionals in strategy, design, and development for AI Assistants, using our proven workflow and best practices.

My goal is to empower more people to design, deploy, and manage valuable conversational experiences.

Benjamin Taylor

Javier Llerena 🇺🇸🇪🇸

Distinguished Fellow Coach 

I empower leaders to cultivate team dialogues that foster confidence, collaboration, and psychological safety.

Is your team feeling disconnected, stuck in silos, or playing it too safe to innovate?

You’re not alone—and you don’t have to fix it alone.

I’m Javier Llerena, Executive Facilitator and Leadership Coach at Re-Invent Consulting. I help leaders like you build teams that trust each other, communicate openly, and innovate with purpose.

With 30+ years of executive leadership experience, I know how hard it is to align people, manage change, and keep teams engaged—especially in hybrid or high-growth environments. That’s why my workshops are designed with you and for you, blending proven frameworks, real connection, and powerful facilitation that move teams from friction to flow.

Here’s what we’ll achieve together:

🔹 Build trust and open communication
🔹 Strengthen collaboration and decision-making
🔹 Ignite creativity and innovation
🔹 Align your team around a shared vision and clear goals

From nonprofits to Fortune 500s, I’ve helped organizations transform their culture—creating spaces where people feel safe, heard, and motivated to lead boldly.

If you’re planning a leadership retreat, launching a new team, or need to reset your culture, let’s create a transformational experience that sticks.

📩 jllerena@re-invent.consulting
🌐 www.re-invent.consulting
📅 Book a Clarity Call: https://meetings.hubspot.com/llerena/discovery-call-

Professional Development Facilitator ►Leadership and Mental Fitness Coach► Workshop Creator

WHAT I DO: As a Transformational Leadership Development expert and a virtual facilitator experience maker, I help leaders and organizations create positive change! It’s that simple. My objective is to help leaders optimize their mission and maximize their growth by increasing profit, employee retention, ongoing sustainability while creating a positive company culture shift.

WHY IT MATTERS: 💥 Positive organizational change creates internal best practices, bringing together resources that initiate change within an organization. Improving these processes can be the key to unlocking the potential for your organization.

Such changes improve staff morale, levels of engagement, and communication, which all lends itself to a positive environment of productivity, effective processes, and higher retention of employees. This can be applied for the individual level all the way to the system (organization,)

 MY STORY: 👤 I am a passionate and resilient entrepreneur with 25 years of experience in bringing out the best in individuals and driving organizations to exponential growth. I thrive on coaching and facilitating inquiry-based conversations with individuals and groups that lead to endless positive changes in their organization. I am always learning new techniques and partnering with fellow consultants, coaches, and transformational facilitators to create a movement of cutting-edge organizations.

HOW IT WORKS: We start with a complimentary strategic session via Zoom to discuss your needs. We provide a detailed review of your current challenges, opportunities, and aspirations. We offer strategies for exponential outcomes regarding identity, resilience, and peer and systems change.

READY TO TALK? 

☎ Reach out to me directly on LinkedIn or email me at jllerena@re-invent.consulting

taplio

The Battle

Benjamin Taylor

Javier Llerena 🪄

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