Conversation Design Institute

As Global Head of Sales at CDI, I lead the charge in expanding our reach and impact across the world. My role focuses on aligning innovative sales strategies with our mission to empower businesses at every stage of their conversational AI journey—whether they’re just starting out or scaling to new heights.

With a dual focus on training and consulting, I work to drive growth across CDI’s core offerings, including hands-on workshops, comprehensive audits, and strategic consulting. My goal is to ensure businesses are equipped with the knowledge, tools, and support they need to implement impactful, future-ready conversational AI solutions.

In this role, I’m passionate about building strong partnerships, guiding teams toward success, and contributing to CDI’s evolution as a global leader in conversational AI. Let’s connect and explore how we can shape the future of conversational AI together!

Global Head of Sales

Companies around the world are looking for conversation designers, a rare breed of people that helps them advance communication between people and AI. That's where we help!

Conversation Design Institute teaches a human-centric workflow that has proven itself to organisations around the world. We work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.

Become a certified professional, join one of our online courses, or work with our experts.

Business Development Specialist

Scaled Sales 

Good business coaches are there to help you see the blind spots and serve as your compass to make sure you are heading in the right direction. A business coach serves as an important objective third party to regularly check in to make sure that you are on the most direct path to your ideal destination. Oftentimes, the biggest hurdle to success is that you don't know what you don't know. You can't Google your way out of a problem that you aren't sure how to articulate—or worse, how to anticipate.

One pro for hiring a business coach for yourself is that it allows you to get constructive criticism from someone that doesn’t necessarily know you. 

A business coach is more like a person you're accountable to. No matter what level of success you have attained, there is a tendency to stay in your own lane and not observe habits and patterns that have been successful for others. A strong business coach can help increase awareness of methods and keys to success that have worked for other people and may be analogous to your own situation. 

One of the best investments you can make is in yourself. If you find yourself struggling in your professional career, or desire to increase your sales or improve your business relationship, then a business coach is an invaluable asset. One of the major advantages of having a coach or mentor is that they help you navigate through challenges and meet personal goals with their insights.


Steve Jobs once said, "We hire smart people so they can tell us what to do." Where, if not coaching, could this apply to more? 

One of the biggest benefits of hiring a business coach is that they will help you stay on the right track. Building a business is tricky, especially if you're a startup. It's also very easy to get distracted by all the opportunities that come your way, but you can't possibly do it all. The key is setting the goals, developing the action plan on how to reach these goals and executing to make them happen.

Business Consultant

Yell 

Senior Sales Manager

Fingo - AMi

Digital Strategy Director

As a Business Development Specialist at Conversation Design Institute (CDI), I help organizations around the world create human-centric AI Assistants, such as chatbots and voice assistants. 

At CDI, I work closely with tech partners, agencies, and other key players in the industry to offer high-quality e-learning programs and live sessions for teams and individuals. I have trained hundreds of professionals in strategy, design, and development for AI Assistants, using our proven workflow and best practices.

My goal is to empower more people to design, deploy, and manage valuable conversational experiences.

Benjamin Taylor

I’m lucky enough to get to hear the episodes coming out of the academy before anyone else. 

So much of this episode struck me that I was blown away. 

Hillary Black  clearly gets it and we are unbelievably proud to have her as part of the community.

Global Head of Sales | Driving Growth in Conversational AI | Training, Auditing & Consulting Leader

View company: Conversation Design Institute (CDI)

We’re still at the beginning of conversational AI’s potential.

While prompting and new tools may make it feel like we’re starting over, this time the context is different. The widespread attention around AI has raised the baseline understanding across companies, brands, and individuals.

Many still don’t fully understand what conversational AI or conversation design truly means—but the conversation has changed. Today, people come in more informed, more curious, and more ready to explore what’s actually possible.

Join Hillary Black , conversation designer at MAV in the new episode of unprompted. by CDI. 

Watch the full video here https://hubs.la/Q03YBjZB0

That shift opens the door to deeper, more meaningful progress.
#ConversationalAI #ConversationDes

DIGIXGENCY

• Led digital growth agency specializing in high-converting funnel building, paid advertising, lead generation, SEO, ORM, personal branding, and growth marketing systems.
• Developed data-driven strategies and executed creative campaigns to deliver measurable results and long-term brand growth.

Co-Founder

Digivibrant Techsolution Pvt. Ltd.

As the Head of Digital Marketing at Digivibrant Techsolution Pvt. Ltd., I led a team of 15+ team members to drive scalable growth for the company’s training and ed-tech verticals. I Led performance-driven campaigns across Meta Ads, Google Ads, SEO, and content funnels that resulted in:

• 300%+ increase in monthly inbound leads through organic & paid channels
• Successfully managed ₹50 Lakhs+ in ad spend delivering consistent ROAS across multiple funnels
• Built and implemented automated WhatsApp marketing workflows, improving conversion rates by 40%
• Developed & executed YouTube content strategy growing subscriber base 5X and boosting community engagement
• Established internal SOPs, analytics dashboards, and cross-functional growth systems for performance tracking
• Scaled Instagram & LinkedIn presence, resulting in 20X increase in brand impressions and community trust

I also played a key role in launching new revenue streams, training digital marketing interns, and initiating partnerships to position the brand as a market leader in SAP and IT upskilling.

Head of Digital Marketing

Webultrasolution

As Co-Founder of Webultrasolution, I played a pivotal role in building the company from the ground up, delivering high-impact solutions in Web Development, UI/UX Design, SEO, Mobile App Development, and Digital Marketing for startups, SMEs, and global clients.

Highlights of my contributions:

• Built and managed a high-performing team of 14 members across design, development, and marketing verticals
• Successfully delivered 50+ projects for clients across India, the US, and UAE
• Led full-stack development of custom websites, mobile apps, and SaaS platforms tailored to niche industries (e-commerce, education, health tech)
• Executed SEO strategies that ranked clients on Page 1 of Google and increased organic traffic by up to 400%
• Built high-converting digital marketing funnels using Meta Ads, Google Ads, and email automation to consistently generate leads
• Implemented agile workflows, performance metrics, and SOPs to ensure smooth execution and timely delivery

This journey sharpened my entrepreneurial mindset, team leadership, and client success execution across full-stack digital solutions.

Freelancer.com

As a Freelance Social Media Manager on Freelancer.com, I worked with multiple international clients across diverse industries to build and grow their social media presence from the ground up.

Key Responsibilities & Achievements:

• Developed content strategies and monthly calendars tailored to each client’s brand goals and audience
• Managed and optimized Instagram, Facebook, and LinkedIn pages, increasing engagement rates by up to 250%
• Designed high-converting creatives and copy for posts, stories, and ad campaigns using Canva and Adobe tools
• Ran targeted Facebook & Instagram ad campaigns, generating quality leads and boosting page followers
• Conducted audience research, competitor analysis, and trend mapping to improve content performance
• Delivered performance reports and actionable insights to improve KPIs such as reach, clicks, and conversions

Social Media Manager

Delhi School of Internet Marketing

As a Digital Marketing Trainee at Delhi School of Internet Marketing (DSIM), I gained hands-on experience across the core pillars of digital marketing by working on real-time projects, live campaigns, and industry simulations.

Key Learnings & Projects:

• Learned and implemented SEO fundamentals, including keyword research, on-page optimization, and backlink building
• Ran and analyzed Google Ads & Meta Ads campaigns, focusing on targeting, budgeting, and A/B testing
• Practiced creating social media content calendars, ad creatives, and performance reports for mock brands
• Built and optimized WordPress websites using plugins, themes, and landing page builders
• Explored email marketing tools (Mailchimp, Sendinblue) and set up automated campaigns for lead nurturing
• Completed practical assignments in Google Analytics, YouTube marketing, and conversion tracking

This role served as the foundation of my digital marketing journey and helped me develop a deep understanding of both strategy and execution.

Digital Marketing Trainee

Betterdrones

Key Responsibilities & Achievements:

• Assisted in executing on-page and off-page SEO strategies, including keyword research and backlink outreach
• Supported the planning and creation of social media content across Instagram, Facebook, and LinkedIn
• Monitored and reported key metrics like traffic, engagement, and ad performance using Google Analytics
• Created basic ad creatives and captions aligned with brand messaging for paid campaigns
• Conducted competitor research and trend analysis to inform content and ad strategies
• Collaborated with cross-functional teams for timely delivery of tasks and campaigns

Digital Marketing Intern

Social Media Growth Hacker

I run an AI-driven digital marketing agency that helps founders build scalable systems for lead generation, organic growth, and revenue acceleration. With experience in scaling my own startup, I bring a founder’s mindset to every engagement—focused on building data-backed, ROI-driven strategies across Meta Ads, Google Ads, SEO, and automation.

I’ve managed over ₹1 Crore in ad spend, generated over 100,000 qualified leads, and delivered standout results across various industries. One of our proudest wins: scaling an EdTech brand from 6 to 8 figures using a combination of advanced SEO, high-converting ad funnels, and automated lead nurturing. Whether it’s ranking for competitive keywords or building predictable paid growth systems, everything we create is designed to perform and scale.

If you're a founder looking to integrate AI into your marketing and build a long-term growth engine, not just run short-term campaigns…

Book a free strategy call here → https://calendly.com/digixgency-info/30min

Let’s design a system that turns your digital presence into a consistent pipeline and profit.

taplio

The Battle

Benjamin Taylor

Shubham Tomar

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