Conversation Design Institute

As Global Head of Sales at CDI, I lead the charge in expanding our reach and impact across the world. My role focuses on aligning innovative sales strategies with our mission to empower businesses at every stage of their conversational AI journey—whether they’re just starting out or scaling to new heights.

With a dual focus on training and consulting, I work to drive growth across CDI’s core offerings, including hands-on workshops, comprehensive audits, and strategic consulting. My goal is to ensure businesses are equipped with the knowledge, tools, and support they need to implement impactful, future-ready conversational AI solutions.

In this role, I’m passionate about building strong partnerships, guiding teams toward success, and contributing to CDI’s evolution as a global leader in conversational AI. Let’s connect and explore how we can shape the future of conversational AI together!

Global Head of Sales

Companies around the world are looking for conversation designers, a rare breed of people that helps them advance communication between people and AI. That's where we help!

Conversation Design Institute teaches a human-centric workflow that has proven itself to organisations around the world. We work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.

Become a certified professional, join one of our online courses, or work with our experts.

Business Development Specialist

Scaled Sales 

Good business coaches are there to help you see the blind spots and serve as your compass to make sure you are heading in the right direction. A business coach serves as an important objective third party to regularly check in to make sure that you are on the most direct path to your ideal destination. Oftentimes, the biggest hurdle to success is that you don't know what you don't know. You can't Google your way out of a problem that you aren't sure how to articulate—or worse, how to anticipate.

One pro for hiring a business coach for yourself is that it allows you to get constructive criticism from someone that doesn’t necessarily know you. 

A business coach is more like a person you're accountable to. No matter what level of success you have attained, there is a tendency to stay in your own lane and not observe habits and patterns that have been successful for others. A strong business coach can help increase awareness of methods and keys to success that have worked for other people and may be analogous to your own situation. 

One of the best investments you can make is in yourself. If you find yourself struggling in your professional career, or desire to increase your sales or improve your business relationship, then a business coach is an invaluable asset. One of the major advantages of having a coach or mentor is that they help you navigate through challenges and meet personal goals with their insights.


Steve Jobs once said, "We hire smart people so they can tell us what to do." Where, if not coaching, could this apply to more? 

One of the biggest benefits of hiring a business coach is that they will help you stay on the right track. Building a business is tricky, especially if you're a startup. It's also very easy to get distracted by all the opportunities that come your way, but you can't possibly do it all. The key is setting the goals, developing the action plan on how to reach these goals and executing to make them happen.

Business Consultant

Yell 

Senior Sales Manager

Fingo - AMi

Digital Strategy Director

As a Business Development Specialist at Conversation Design Institute (CDI), I help organizations around the world create human-centric AI Assistants, such as chatbots and voice assistants. 

At CDI, I work closely with tech partners, agencies, and other key players in the industry to offer high-quality e-learning programs and live sessions for teams and individuals. I have trained hundreds of professionals in strategy, design, and development for AI Assistants, using our proven workflow and best practices.

My goal is to empower more people to design, deploy, and manage valuable conversational experiences.

Benjamin Taylor

I’m lucky enough to get to hear the episodes coming out of the academy before anyone else. 

So much of this episode struck me that I was blown away. 

Hillary Black  clearly gets it and we are unbelievably proud to have her as part of the community.

Global Head of Sales | Driving Growth in Conversational AI | Training, Auditing & Consulting Leader

View company: Conversation Design Institute (CDI)

We’re still at the beginning of conversational AI’s potential.

While prompting and new tools may make it feel like we’re starting over, this time the context is different. The widespread attention around AI has raised the baseline understanding across companies, brands, and individuals.

Many still don’t fully understand what conversational AI or conversation design truly means—but the conversation has changed. Today, people come in more informed, more curious, and more ready to explore what’s actually possible.

Join Hillary Black , conversation designer at MAV in the new episode of unprompted. by CDI. 

Watch the full video here https://hubs.la/Q03YBjZB0

That shift opens the door to deeper, more meaningful progress.
#ConversationalAI #ConversationDes

Behavior Shift

Social Media Manager

Debaters Convention 

Mike and Matty 

Music Arranger | Curator 

Live Sessions

Onboarding Specialist

Z all in Los Banos

Fast track worldwide

I coach affiliate marketers on how to market their products, help them identify their target market, and get their goals tru the Fast Track Worldwide Affiliate Marketing System.

Affiliate Marketing Specialist

Grace Generation Church

Barangay Paang Bundok

Unity Network

I coach entrepreneurs with the fundamentals of Digital Marketing Business and help them get their financial goals.

Digital Marketing Consultant

Helping 250,000+ Small Business Owners Boost Leads & Sales with Expert Social Media Management.

Imagine this...

You're relaxing on a Sunday evening.
Phone in hand.
Smile on your face.

Your business's social media is thriving.
Engagement? Up.
Followers? Growing organically.
And the best part?
You barely lifted a finger this week.

Remember those late nights?
The ones spent staring at your screen, desperately searching for something to post?
Those are gone.

Now your content works while you sleep.
Your competitors wonder how you do it all.
And your business? It's growing - with or without you glued to your phone.

that nagging guilt about neglecting your social media?
Gone.

Instead of hours staring at a blank screen...
Instead of wrestling with hashtags...
Instead of wondering what to post next...

You have a system that works for you, not against you.

Your customers?
They're tagging you in their stories.
Sharing your posts.
Sliding into your DMs with genuine excitement.

Think about it.

How much is your time worth?
Every hour spent on social media is an hour you're not:
- Growing your business
- Spending time with family
- Actually enjoying your weekend

Here's the truth.

You're brilliant at running your business.
That's your superpower.
Social media? That's where I come in.

Think of me as your social media sidekick.
Transforming your online presence from "meh" to "mind-blowing"
Without eating up your precious time.

Let's look at what's possible:

Your content? Consistently engaging.
Your followers? A growing community of loyal customers.
Your time? Focused on what you do best.
Your Sunday nights? Finally yours again.
Your results? Actually measurable.

You deserve to focus on what you do best.
Serving your customers.
Growing your business.
Being present with your family.

Those late nights?
That weekend stress?
The constant social media anxiety?
They're history.

Ready to make this your reality?

Let's chat about transforming your social media from a time-sucking burden into your business's biggest asset.

Book a free 30-minute strategy call with me today.

Click below to grab a time slot that works for you.

Your future self (and your sanity) will thank you for it. 👇

Book Your Free Strategy Call Now
https://calendly.com/discoverycallwithalbert/30min

Albert Hinkle

Most coaches post 5 times a week.

They get likes, comments, and follows.

But zero sales calls.

Same content effort.

Completely different outcome than they expected.

Most coaches think the problem is "low engagement."

It's not. It's the wrong kind of content.

Educational content scales linearly:
→ More tips = more likes
→ More value = more follows
→ More posts = more reach (but no revenue)

Positioning content compounds:
→ One strategic post attracts buyers
→ One framework positions you as the expert
→ One system fills your calendar while you sleep

The shift isn't posting more.

It's posting content that converts differently.

The coaches who complain about "algorithm changes" are usually posting the most.

They're just posting content that doesn't convert.

If your content gets engagement but no sales calls, you're building someone else's audience.

The goal isn't more engagement. It's to attract clients instead of accumulating likes.

🚀 LinkedIn Strategist | Helping 5,000+ Small Business Owners who feel lost on LinkedIn finally attract clients with content that connects and converts tru expert LinkedIn Marketing.

taplio

The Battle

Benjamin Taylor

Albert Hinkle

Followers

Posts

Engagements

Likes

Performance ScoreAlbert Hinkle's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Benjamin Taylor

Albert Hinkle

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Albert Hinkle's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreAlbert Hinkle's LinkedIn Performance