Conversation Design Institute

As Global Head of Sales at CDI, I lead the charge in expanding our reach and impact across the world. My role focuses on aligning innovative sales strategies with our mission to empower businesses at every stage of their conversational AI journey—whether they’re just starting out or scaling to new heights.

With a dual focus on training and consulting, I work to drive growth across CDI’s core offerings, including hands-on workshops, comprehensive audits, and strategic consulting. My goal is to ensure businesses are equipped with the knowledge, tools, and support they need to implement impactful, future-ready conversational AI solutions.

In this role, I’m passionate about building strong partnerships, guiding teams toward success, and contributing to CDI’s evolution as a global leader in conversational AI. Let’s connect and explore how we can shape the future of conversational AI together!

Global Head of Sales

Companies around the world are looking for conversation designers, a rare breed of people that helps them advance communication between people and AI. That's where we help!

Conversation Design Institute teaches a human-centric workflow that has proven itself to organisations around the world. We work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.

Become a certified professional, join one of our online courses, or work with our experts.

Business Development Specialist

Scaled Sales 

Good business coaches are there to help you see the blind spots and serve as your compass to make sure you are heading in the right direction. A business coach serves as an important objective third party to regularly check in to make sure that you are on the most direct path to your ideal destination. Oftentimes, the biggest hurdle to success is that you don't know what you don't know. You can't Google your way out of a problem that you aren't sure how to articulate—or worse, how to anticipate.

One pro for hiring a business coach for yourself is that it allows you to get constructive criticism from someone that doesn’t necessarily know you. 

A business coach is more like a person you're accountable to. No matter what level of success you have attained, there is a tendency to stay in your own lane and not observe habits and patterns that have been successful for others. A strong business coach can help increase awareness of methods and keys to success that have worked for other people and may be analogous to your own situation. 

One of the best investments you can make is in yourself. If you find yourself struggling in your professional career, or desire to increase your sales or improve your business relationship, then a business coach is an invaluable asset. One of the major advantages of having a coach or mentor is that they help you navigate through challenges and meet personal goals with their insights.


Steve Jobs once said, "We hire smart people so they can tell us what to do." Where, if not coaching, could this apply to more? 

One of the biggest benefits of hiring a business coach is that they will help you stay on the right track. Building a business is tricky, especially if you're a startup. It's also very easy to get distracted by all the opportunities that come your way, but you can't possibly do it all. The key is setting the goals, developing the action plan on how to reach these goals and executing to make them happen.

Business Consultant

Yell 

Senior Sales Manager

Fingo - AMi

Digital Strategy Director

As a Business Development Specialist at Conversation Design Institute (CDI), I help organizations around the world create human-centric AI Assistants, such as chatbots and voice assistants. 

At CDI, I work closely with tech partners, agencies, and other key players in the industry to offer high-quality e-learning programs and live sessions for teams and individuals. I have trained hundreds of professionals in strategy, design, and development for AI Assistants, using our proven workflow and best practices.

My goal is to empower more people to design, deploy, and manage valuable conversational experiences.

Benjamin Taylor

I’m lucky enough to get to hear the episodes coming out of the academy before anyone else. 

So much of this episode struck me that I was blown away. 

Hillary Black  clearly gets it and we are unbelievably proud to have her as part of the community.

Global Head of Sales | Driving Growth in Conversational AI | Training, Auditing & Consulting Leader

View company: Conversation Design Institute (CDI)

We’re still at the beginning of conversational AI’s potential.

While prompting and new tools may make it feel like we’re starting over, this time the context is different. The widespread attention around AI has raised the baseline understanding across companies, brands, and individuals.

Many still don’t fully understand what conversational AI or conversation design truly means—but the conversation has changed. Today, people come in more informed, more curious, and more ready to explore what’s actually possible.

Join Hillary Black , conversation designer at MAV in the new episode of unprompted. by CDI. 

Watch the full video here https://hubs.la/Q03YBjZB0

That shift opens the door to deeper, more meaningful progress.
#ConversationalAI #ConversationDes

JPMorganChase

Associate - Conversational Analytics

Deloitte

Technology & Transformation - Customer Service &  Application Design

Conversational AI Consultant

Amelia

- Working as a part of the Cognitive implementation department to handle solutions for European clients.
- Creating high level flows on various use-cases for providing a streamlined solution, use case flows, and slot filling. 
- Intent Recognition Design which constitutes intents and entity role classification, composite entity mapping, normalization, lemmatization, NLU training and improvement with minute bifurcations to suit all possible personalization.
- Pioneered methodologies, tools and best practices for working with NLU and machine learning in language models

Conversational NLU & ML Architect

Skit (previously Vernacular.ai)

• Create unique Bot Persona and human like conversational UX to bring variation in Bot personality 
to suit the user's temperament and conversation style.
• Analyzed performance metrics, KPI and OKR’s to constantly match the revenue goals.
• Building bot with linguistic variations of expected user Intents to optimize bot intelligence, call 
tagging, updating API’s and generating YAML codes and documentation.
• Create flow diagrams/design docs for context maintenance, recovery dialog, flavor text, etc. using 
prototyping tools. Designing and delivering conversational AI MVPs, pilots, and POCs.
• Analyzed user chat history and optimizing intents and assisted A/B testing, focus group, usability, 
and QA testing to make design recommendations
• Led system personality efforts to anchor voice bot consistency, voice, tone, inclusivity, Cooperative 
Principle, turn-taking, cognitive load, pragmatics, prosody, speech and language technologies (e.g., 
ASR, NLU, TTS).
• Make a substantial contribution in developing new application to templatize bot flow and 
conversation, and keep constant review on Live projects to further increase conversion rate.
• Increased the ROI by 15% through multiple live projects in the BFSI sector, scripting video and 
creative materials for POCs, marketing demos, and interactive sales collateral.

Conversation Designer (Voice AI)

Gen AI Conversation Designer | NLP Architect | Prompt Engineer | Product Manager - Conversational AI Building bots that are more personable than your favourite barista🧋

Crafting conversational experiences that connect and engage through the power of AI. I’m a talkative team builder, believe in team success👷‍♀️ 
With 4+ years of experience I have successfully delivered bots for clients like Disney+, Wells Fargo, Mastercard, Fujitsu, Signify, Hulu, CalSTRS and in industries like Hospitality, Airlines, IT Service Desk, BFSI, AMC’s, etc. 

I speak fluent human and robot. Let me translate your brand into bot-tastic conversations! As a conversational AI designer, I give bots the gift of gab. They may not have a mouth, but they sure know how to talk! 🗣️

My bots have answered 62,000+ customer calls, generated 40,000+ unique leads, increased 20% customer conversion and reduced 80% calling efforts of the human agents 📈
I build chatbots with human-like qualities, like empathy, humor, and sarcasm. But don't worry, they're programmed to hold back on the sass 😎

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The Battle

Benjamin Taylor

Ahana Sarkar

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