Benjamin Donteville

Scalemakers

⚙️ Expert on Salesforce and multiple no-code systems - Salesforce Partner

👉🏻 7 years experience in start-up / scale-up (JobTeaser, Doctolib, Spendesk, PlayPlay, Zenchef) as Revenue Operations Manager, Sales Operations Manager, Salesforce Business Analyst and Salesforce Administrator

💼 Main Activities : Salesforce Business Analyst, Senior Salesforce Administrator, Salesforce Application Architect, Revenue Operations Manager
 
✨ CRM: Salesforce (Sales Cloud, Service Cloud, Pardot, Sales Engagement)
✨ SFDC third-parties: DocuSign, Talkdesk, Aircall, RingOver, GetFeedback, LaneFour, Cognism, LinkedIn Sales Navigator
✨ Cadence Systems: Salesloft, Outreach
✨ Cross-tools automation: Zapier, n8n, Make
✨ App-building: Bubble.io, Airtable, Glide
✨ Billing Tools: Chargebee, Stripe
✨ Data Management: DemandTools, LinkedIn Sales Insight

🎓 6x Certified: Administrator, Advanced Administrator, Business Analyst, Platform App-Builder, Sales Cloud Consultant & Service Cloud Consultant

Trailhead : https://trailhead.salesforce.com/fr/me/jordanchevalier

Freelance - Salesforce Expert

Scalability

⚙️ Stack : Salesforce Sales Cloud, Hyperline, RingOver, Salesloft, Oneflow, n8n

👉🏻 Realisations:
• Data architecture management
• Sales Process creation (from Prospection to Onboarding)
• Compensation, Contract & Billing processes creation
• Improve Sales efficiency with UX flows
• Helping Scalability to onboard their customers on Salesforce

Salesforce Application Architect

Zenchef

⚙️ Stack : Salesforce Sales Cloud, Chargebee, RingOver, Pipedrive, Demodesk, Aircall

👉🏻 Realisations:
Following the merger of the Formitable and Zenchef companies, I was hired to coordinate the merger of the customer CRMs.

• Migration from Pipedrive to Salesforce
• Creation and standardization of Sales processes for both entities
• Automations with third-party tools
• Creation of reusable feature blocks for migrating new external acquisitions
• Data recovery

Salesforce Consultant

PlayPlay

⚙️ Stack: Salesforce Sales Cloud, Lightning, Salesloft, Modjo, Chargebee, Zapier, LinkedIn Sales Insight, DemandTools

👉🏻 Realisations:
- Revamping SFDC Data Architecture
- Prepare Data Enrichment Strategy & Account Portfolio Management
- Built Prospection Tracking System on Account & Contact with multiple Sales Cycle
- Built in-house Inbound Round Robin
- Built powerful Handovers between Stakeholders (i.e. : BDR to Account Executives | Account Executives to Onboarding)
- Simplify organisation automations with no-code features
- Mass Data Management & deduplication

Spendesk

⚙️ Stack: Salesforce Sales Cloud, Lightning, Salesloft, Modjo, Chargebee, Zapier

👉🏻 Achievements:
- Revamping Sales Processes in SFDC with new Sales Methodologies
- Developing Channel Sales
- Built powerful Handovers between Stakeholders (i.e. : BDR to Account Executives | Account Executives to Onboarding)
- Simplify organization automations with no-code features
- Manage SFDC x Product sync
- Tool Stack management (Zapier, Salesloft, Salesforce, Modjo)
- Billing System migration & implementation (Chargebee)

💳 Spendesk is smart spend management software designed for finance teams and employees. With flexible payments, approvals, automated receipt capture and real-time spend insights, finance can decentralize operational spending across the business without any loss of control. Employees benefit from streamlined expense and invoice management through the Spendesk website and app.

Salesforce Lead

OpenClassrooms

Mentor

Doctolib

⚙️ Stack: Sales Cloud, Service Cloud, Lightning

👉🏻 Achievements:
- Zendesk to Salesforce Service Cloud migration (190 users) - ✅
- Built a brand new SFDC Organisation from scratch. All business processes refreshed (1000 users) - ✅
- Sales to Customer Success Handovers specialist
- Built Custom Objects & processes for Hospitals Field Project Managers
- Write and test User Stories for a 10 Developers team
- Continuous improvements on Customer Support processes
- Third-party tool management (Talkdesk)

Founded in 2013, Doctolib is the largest ehealth company in Europe.

Doctolib offers doctors and hospitals a software solution with a full-range of services to improve the efficiency of their organization, provide their patients with a new high-end experience, grow their activity and develop their cooperation with other doctors.

Doctolib provides patients with a complete service to find a nearby doctor and hospital, book appointments online 24/7 and manage medical bookings.

Salesforce Business Analyst

JobTeaser

⚙️ Stack: Sales Cloud, Service Cloud, Lightning, Pardot, GetFeedback, Aircall

👉🏻 Achievements:
- Learnt SFDC from scratch
- Service Cloud implementation (2 mo)
- Promoted SFDC Administrator in 6 months
- Built complex flows between JobTeaser Platform & SFDC
- Service Cloud administration : Macros, Email Templates, Assignment Rules, Support processes, Channels
- Customer Success product management on SFDC

Salesforce Administrator & App Builder

Over 570 accounts managed - Mainly Start-ups and low priority accounts - 0,5% Churn rate
- Salesforce Service Cloud Administrator : Integration, Setup, Updates, Dashboards, NPS
- Salesforce Product Management related to Customer Care department
- Account Management : replying to customers requests, upselling, cross-selling
- Content creation to optimize customers experience and results
- HR consultant : helping clients to get more views on their job offers.

Customer Success Officer / Salesforce Administrator

IDEMIA

Project Buyer

France Télévisions

IT Buyer

⚙️ Expert on Salesforce and multiple no-code systems - Salesforce Partner

👉🏻 7 years experience in start-up / scale-up (JobTeaser, Doctolib, Spendesk, PlayPlay, Zenchef) as Revenue Operations Manager, Sales Operations Manager, Salesforce Business Analyst and Salesforce Administrator

💼 Main Activities : Salesforce Business Analyst, Senior Salesforce Administrator, Revenue Operations Manager, Sales Operations Manager
 
✨ CRM: Salesforce (Sales Cloud, Service Cloud, Pardot, Sales Engagement)
✨ SFDC third-parties: DocuSign, Talkdesk, Aircall, RingOver, GetFeedback, LaneFour, Cognism, LinkedIn Sales Navigator
✨ Cadence Systems: Salesloft, Outreach
✨ Cross-tools automation: Zapier, n8n, Make
✨ App-building: Bubble.io, Airtable, Glide
✨ Billing Tools: Chargebee, Stripe
✨ Data Management: DemandTools, LinkedIn Sales Insight

🎓 6x Certified: Administrator, Advanced Administrator, Business Analyst, Platform App-Builder, Sales Cloud Consultant & Service Cloud Consultant

Trailhead : https://trailhead.salesforce.com/fr/me/jordanchevalier

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