Arvell Craig

VAgents

VAgents is a first-of-its-kind conversational AI for enterprise contact center phone support. Built upon a localized large language model, trained on real qualification, sales & customer service phone calls by leveraging over 500 million phone calls in experience data.

AI Evangelist

knowbl

Conversational AI isn't just a trend or a shiny object. It is revolutionizing the way businesses create and communicate. Though the possibilities are endless, the gap between understanding and effectively deploying is wide. 

In my role at Knowbl, I leverage 5 years of conversational AI experience to help companies quickly grasp and execute profitable use cases.

Contact Center Compliance

Contact Center Compliance helps businesses simplify TCPA and DNC compliance with a single platform. Our trusted suite of cloud-based compliance solutions enable companies to easily adhere to the latest regulations in an easy to implement and cost effective manner.

Director of Compliance Services of the Consulting Division

Chatbot Funnels

Chatbot Funnels was created to automate sales, marketing and support conversations. 

By observing the changing landscape of users and messaging technology we realized that marketers were missing out on the window of opportunity. So we built Chatbot Funnels to become a value-added service for marketing teams and agencies that lacked the resources to take advantage of the growing medium.

Founder and CEO

Design That Speaks

Since 2008 we've built hundreds of marketing campaigns that help our clients improve their brand and grow their business. 

Currently, we offer coaching and consulting for business owners to achieve new customers, patients, leads and clients

Real Estate Negotiation Institute

Marketing Consultant

Exceptional Leaders Lab

The Exceptional Leaders Lab is a worldwide community of progressive leaders. We deliver high-impact skills, strategies and ideas in a practical and user-friendly way. 

Founded by Tracy Spears and Wally Schmader, they have coached over 100,000 professionals through keynotes, conferences, webinars, and broadcasts. Their powerful collaborative approach has helped professionals all over the world to improve their leadership skills and their understanding of how to positively influence people and organizations.

Professional Speaker in Leadership Training

MiCamp Solutions

Director of Marketing

MaxCDN

MaxCDN is a Next Generation Content Delivery Network based in Los Angeles. Our entire team is obsessed with speed, automation, and real time time reports and implementation (instant purge, analytics, provisioning and more). 

At MaxCDN, the mission is simple: Provide the best possible CDN experience for today's DevOps teams and the users they serve.

Partner Program Manager

What do I do?

It feels like a mix of business development, marketing and management. I'm constantly looking to increase sales by creating win/win relationships with tech bloggers, content management system platforms, developers and super affiliates. 

MaxCDN is a young, thriving company based in LA with an amazing culture and strong brand. There's no telling where the company is headed. I'm just excited I was able to join the team when I did.

Affiliate Manager

Oklahoma Wesleyan University

Adjunct Professor

Increasing Profit & Efficiencies w/ AI • AI Keynote Speaker

I'm a lover of growth. 

Personal. Professional. Financial. Spiritual. 

Today generative AI is the most leveragable tool to accelerate growth. That's why I talk, teach, and share it. 

If you'd like to learn more about my AI work, ideas, or speaking resources, see the following links: 

https://arvellcraig.com
https://arvl.substack.com

If you want to schedule a call, here my calendar link: https://cal.com/arvellcraig

Create a Great Day!
ARVL

Conversational AI Evangelist for VAgents and CallComply.
Keynote Speaker
AI Marketing Consultant. 

----

Unofficial Bio: 

Arvell has been an entrepreneur, a nationally recognized speaker, author, marathoner, husband, father, and closet poet. But today, he’s just a marketing & AI nerd here to help you take advantage of the revolution of generative artificial intelligence.

ActiveProspect

Events Coordinator

I help drive culture and employee experience within a fully remote & global company.

 ❖ On-board all new hires, under 90 day check-ins, and managing all people ops swag shipments and inventory.
❖ Assess all internal on-boarding processes, working closely with internal people ops and IT 
❖ Administer, assess, and make suggestions based on data from monthly Lattice surveys ensuring our eNPS score remains high.
❖ Suggest and assess focus groups based on survey data
❖ Manage the cultivation and recruitment of our internal Culture Club, with this comes with facilitation and planning of all related monthly company events, including our quarterly company meetings & core value awards. 
❖ Help drive employee recruitment, working closely with marketing to ensure there is a company culture presence via our social media and careers page 
❖ Work alongside our Event Manager to plan our yearly All Company Global Meeting. Managing event logistics, employee travel, accommodations, and excursions. 
❖ Conduct all mid-level exit interviews 
❖ Secondary person to our HR Coordinator, helping with backend items such as Benefits & Payroll through Paychex, managing employee info in BambooHR, employee leave, and any other HR related items. 
❖ Recruit for mid-level roles via Jazz HR.
❖ Serves as an internal company communicator 
❖ Currently report to The VP of People

Culture & People Operations Specialist

Managed all lead generating virtual events, partner marketing opportunities/materials, and case studies, working closely with marketing, sales, customer success, as well as external customers. Ran 2 webinars a month, working with large customers such as LinkedIn and Google. Helped plan yearly global retreat for all employees, and one-off in person marketing events along side the event manager.

Captivate.ai

I help companies turn webinars and podcasts into content marketing engines. Creating pieces of micro content (video, images, and audio) customized for Instagram, LinkedIn, Facebook, YouTube, Twitter, and more.

Content Strategist

Duuzra

Duuzra provides custom interactive event apps, iPads, and analytics for clients all over the United States and Europe. I managed client events from start to finish in using our product. I have managed anywhere from 20 iPad events to up to 500 – small executive meetings, to large conferences. I briefed clients on how to best utilize our software on a strategic level for their custom event, identifying project scope, managing app design, content, communication of app, and project timelines. I acted as liaison for all event logistics needs both internally and externally, managed the client relationship, as well as traveled onsite (or manage remotely) for execution of all events.  
 
❖ Manage multiple client events simultaneously all over the US
❖ Identify scope, and project timelines with the client and 3rd parties 
❖ Provide clients with strategic best practices in use of our software, and customize for their event
❖ Manage pre-event and post event app design, content, build, and logistical timelines 
❖ Manage event app production on site, and project deliverables, from set up to breakdown 
❖ Manage client relationship and overall satisfaction with our product

Event Project Manager

Modernize

Managed all training aspects of the Modernize Lead Generation Call Center, including hiring, on-boarding, training, curriculum, and assessment of all internal agents, and off shore partners. Created online training modules, materials, and in person/webinar training for all new hires, and new product roll outs. 

❖ Helped manage internal hiring and training process of 40+ agents a month 
❖ Managed training/assessments of agents and trainers in 3 off shore sites (Jamaica, Philippines, Guatemala)
❖ Identified quality issues, built out new scripts, materials, and new product training as needed 
❖ Created CRM onboarding modules to help off-shore training efficiency
❖ Managed classrooms of 40+ and curriculum for 1-7 day in person/webinar training

Training Manager

SpareFoot

(Company now called Storable)

Built out and managed SpareFoot’s first real consumer escalation process through quicker ticket times, identifying more thorough pathways, a more efficient communication process, while collaborating departments to  give our customers a more cohesive, and personal experience. 

❖ Pulled research and data to identify key issues and trends within the current escalation process
❖ Identified and managed stakeholders across company departments 
❖ Identified  and managed an in-scope road map to tackle key issues within project timeline 
❖ Mapped out entire escalation process, capturing new and important trackable data
❖ Trained all stakeholders on new products and strategy
❖ Managed project budget to ensure we remained on track

Project Manager - Business Operations

Was the first point of contact for all SpareFoot Customers, responsible for high conversion of sales calls, problem solving customer issues, and delivering an overall amazing customer experience. Helped create, build, and execute an on-boarding training program for all new hires, including our first offshore team. 

❖ Handled 50-80 inbound/outbound customer support and sales calls a day, hitting above a 52% conversion
❖ Booked and managed reservations with storage facilities
❖ Problem solved customer support issues through cases in Salesforce 
❖ Helped create curriculum, presentations, and teach new hire/mid-level training for all of ACE team  
❖ Helped onboard over 50 new hires, including our very first off-shore team in The Philippines.

Sales Support & Trainer

Skillpoint Alliance

Acted as a community liaison, responsible for all program marketing and fundraising development, event coordination, and recruitment/management of community partners and relationships. Helped create first ever program marketing materials, sponsorship packets, monthly committee meetings and awareness events.  

❖ Recruitment, cultivation, marketing, and fundraising development for all organization programs, 
community partners, and service contracts.
❖ Community liaison and coordinator of outreach events, panel and  committee/council meetings. 
❖ Oversaw organization advertising efforts, design of marketing  materials, and e-communications. 
❖ Lead staff coordinator for The Annual College & Career Expo, hosting 3,000 high school juniors 
 and seniors from all over Central Texas, as well as recruitment of over 100 community exhibitors.

Business Development Manager

Arthritis Foundation

Acted as a community liaison, responsible for all event marketing, coordination, and fundraising development, In charge of recruitment and relationship management of sponsors, donors, volunteers, board and committee members. Helped introduce several new fundraising efforts and awareness events to the community. 

❖ Recruitment, cultivation, coordination, and fundraising development for 3 Arthritis Foundation
Community Events (The Arthritis Walk-including  an event kick off, The Bone Bash, The Arthritis Expo)
❖ Introduced The Bone Bash, a brand new event, to the community, raising over $50,000 in its 2nd year.
❖ Introduced the first Arthritis Expo to the community, with informative speakers, and vendors. 
❖ Responsible for all outreach events and cultivation of community partners, sponsors, and donors. 
❖ Managed all board members, volunteers, and event committee members and meetings. 
❖ Managed all event marketing, websites, mailings, and e-communications.

Development and Services Coordinator

Carl Gregory Honda

-Processed all warranty paperwork from the Honda service department, ensuring all information was correct before submission.
-Resolved issues with incorrect paperwork among customers and Honda service department. 
-Cashiered customers, and delivered excellent customer service upon completion of services.

Warranty Administrator

Chili's

-Provided excellent customer service to all Chili's customers ensuring they were happy with their food, and experience from start to finish.
-Coordinated and cashiered to-go orders called in to the restaurant.
-Ran food to all customers at the restaurant.

Server

Alzheimer's Association

-Helped with all pre and post event data entry and communications, event materials, invoices, and site logistics for the annual Dancing With The Stars event, as well as the annual Alzheimer's Walk Kick-Off.

Temporary Administrative Assistant

I enjoy all things people. =) 

I’m a people-oriented project manager with a strong track record in organizing events, trainings, and projects through effective relationship building and collaboration. I have a diverse background in both fast-paced tech startups and non-profit organizations. I am used to wearing a lot of hats, known for adaptability, interpersonal skills, and ability to see the big picture, I thrive both independently and as part of a team.

taplio

The Battle

Arvell Craig

Blair McAndrew

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