As the CEO of a family run company with over a decade of experience in the industry, I bring a unique blend of passion, experience, and a strong commitment to tradition to my role. Over the past 12 years at the helm of my company, I have been dedicated to driving growth, innovation, and success through a combination of my deep understanding of the market, my skills as a leader, and my passion for technology and sales.
Working closely with my family members and the executive team, I make strategic decisions that maintain the values and traditions of our family business while also embracing new opportunities for growth. My commitment to excellence and my passion for the success of my company are evident in everything I do.
In my free time, I am committed to giving back to my community through volunteering and philanthropic efforts. I am also an avid traveler and enjoy exploring new cultures and countries.

I am always open to connecting with fellow professionals and would love to hear about new opportunities for collaboration and growth. Let's connect and explore what we can achieve together!

Abhinav Rastogi

PLS Lawyers Pvt Ltd

In my role, I lead a dynamic, diverse workforce, ensuring smooth operations and strategic oversight across the organization.

- Leading a 150+ member back-office operation supporting global legal services.
- Built and optimized functions across the organization, improving process efficiency.
- Drove organizational culture & transformation initiatives, resulting in improved employee engagement and retention.
- Developed and implemented ESG strategies aligned with corporate goals.
- Collaborated with board members to steer strategic direction and growth.

Executive Director

Led the transformation and rapid scaling of operations by establishing key functions, driving organizational growth, and implementing robust processes. Oversaw critical areas including performance management, compliance, vendor relations, and business continuity, ensuring seamless integration and operational excellence.

- Built and scaled the team from 1 to 50+, and later to 100+, establishing comprehensive training and live production workflows.
- Developed and implemented company-wide policies, procedures, and performance management systems, including succession planning and organizational development.
- Directed financial management, compliance, risk mitigation, and business continuity initiatives.
- Managed procurement and vendor relationships in collaboration with the administration team.
- Established safety protocols and ensured effective IT management and service delivery during lockdowns.
- Collaborated with onshore external providers (IT, referrers) to integrate processes and streamline internal CRM and case management tools.
- Provided organizational leadership, cementing best practices and fostering a high-performance culture.

Director & Senior Manager

Pioneered the setup of core business functions, establishing robust administrative, compliance, and operational frameworks. Took ownership of financial management and implemented effective people policies and company procedures.

- Established foundational administration, compliance, and operational processes for the organization.
- Developed and implemented people policies and company-wide procedures to ensure consistency and compliance.
- Assumed full responsibility for the finance function, acting as controller, payroll administrator, and payroll processor.
- Streamlined financial operations to support organizational growth and stability.

Manager

Convergys

Technical support professional with expertise in AT&T U-verse services, specialising in fibre optic and IP-based telecommunications systems. Proven track record of diagnosing and resolving complex connectivity issues, configuring residential gateways, and delivering exceptional customer service. Skilled in troubleshooting integrated voice, video, and data services while maintaining high customer satisfaction ratings.

Achieved top positions in 3 out of 8 months, based on high CSAT ratings.

Technical Support Specialist

HDFC Limited

Working as Sales Executive with HDFC Limited; developing business for housing loan products via the Retail Branch channel sourcing business from multiple bank branches.

Taking care of the complete process from Sourcing business from Customers and following the Legal and Financial processes to fulfill company's requirements to grant loans as well making loan process seamless for the clients.

Sales

The Travel Bunny Co.

Marketing Manager

East Coast Builders & Developers

Sales Executive

Crayons Communications

Handling customer profiles and curating advertising campaigns for them.

Intern

Business Standard

Entrepreneur | Executive Director | Strategic Leader | Transformation Catalyst | Marketer | Musician | Thought Leader

With over a decade of experience driving operational excellence, cultural transformation, and sustainable growth, I am passionate about leading organizations through innovation and change. As Executive Director at PLS Lawyers, I have built and optimized high-performing teams, creating functions from the ground up and fostering a collaborative culture that consistently delivers results.

My expertise spans strategic management, finance, corporate governance, operations, and project management—equipping me to navigate complex business challenges and deliver measurable impact. At PLS, I lead a dynamic back-office operation modeled after a Global Capability Center, spearheading initiatives in performance management, process optimization, and ESG integration to support global legal processes.

Previously, I played a pivotal role in business development at HDFC Limited, driving revenue growth and nurturing client relationships, and enhanced operational efficiency at Convergys (now Concentrix), where I streamlined processes and improved business outcomes. My leadership style is collaborative yet results-driven, empowering teams to achieve their highest potential.

I am committed to continuous learning, holding certifications in Leadership Acceleration, Project Management, and ESG. As a board member and active volunteer, I thrive on cross-functional collaboration and contributing to industry advancement.

Beyond my professional pursuits, I am an entrepreneur, musician, tea enthusiast, blogger, and maverick—believing that a multifaceted perspective fuels innovation and resilience. My ability to build functions from the ground up, coupled with my passion for driving performance and fostering growth, sets me apart as a true jack of all trades—often better than a master of one.

If you are passionate about operational transformation, culture, and sustainable growth, let’s connect to exchange ideas and explore opportunities to drive lasting impact.

Let’s connect to collaborate, share insights, and shape the future of business together.

taplio

The Battle

Abhinav Rastogi

Akkul Dhand

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