CMO at Crisp IM

Helping post-PMF SaaS Founders with low to no inbound marketing skills to scale their operations. Interested? Hit "follow me" button 🫶

Former developper, I've moved on to the "other side" while learning marketing and business in a French Business School.

Thanks to multi-disciplinary skills, I'm able to work on the whole customer lifecycle to build sustainable growth. 

Passioned for innovation and entrepreneurship, I'm helping SMBs to change the way they create multichannel customer support experiences with their users at Crisp, a leading solution in the customer support industry over the world.

Join me here too: https://twitter.com/Ant0ine_Gt

Antoine GORET

If you're still thinking AI can be added as a patch to your product, we thought the same 12 months ago, and we were wrong.

Product people, tech visionnaire, this video is built for you.

We take you inside the reasoning and the decision that drove us to release our new AI Agent.

Storytime ⬇️

Ten years ago, Crisp started with a simple idea: put a chat bubble on websites so companies and customers could talk to each other.

Today, more than 200 million people interact through multiple channels every month.

But something changed recently: AI exploded.

Every SaaS company started adding AI features and we did the same.

But very quickly, we realized something uncomfortable.

Our product wasn’t built for this new era: for years we had improved our chatbot system.

Workflows. Automations. Knowledge base search.

Then LLMs arrived. We added AI replies. Smarter routing. More intelligence.

But under the hood, it was still the same architecture: A workflow system trying to host AI.

At some point we had to face reality: You don’t build an AI-native product by stacking AI on top of legacy logic.

So we made a difficult decision, Instead of patching the product… We rebuilt it:
- New architecture.
- New agent system.
 - New chat widget designed for AI conversations.

A new way to separate human conversations from automated ones was born and the goal wasn’t to build a “smarter chatbot”.

The video below takes you inside this story. Through the doubts, the meetings, the decisions, that have led to the creation of Hugo AI Agent.

https://lnkd.in/eTqvqmba

This is kind of a documentary we worked with Léo Pereira who' been insanely good at delivering this amazing piece of content.

Antoine  GORET

Open video: We Rebuilt Our SaaS with AI at Its Core on youtube.com

M.I.SPHERE

Intervenant

NDE CONSEIL

Conseil

Groupe TF1

Technologies : Réseau, Infra, Cloud 
- Gestion des Process ITILV4 
- Gestion des Problèmes (Comités Problèmes)
- Gestion des Changes (CAB)
- Gestion des Incidents (P1 et suivis backlogs)
- Suivi des KPls et de l'activité

Process Manager

Seequalis

Chez Hermès Paris

Conseil du responsable des achats et du bureau informatique d'Hermès à la gestion et à l'analyse de l'activité.

Renforcement dans la gestion de la prestation de services
• Assistance au pilotage de l'infogérant
• Participation aux réunions de suivi des infogérants : COSUI, COTECH, Asset Management
• Participation aux réunions de suivi des prestataires tiers : COSUI, COPIL
• Suivi du run et escalades VIP

Audit & Conseil
• Audit de l'existant et conseil sur les axes d'amélioration (gestion des incidents, outils, processus, etc.)
• Production de rapports (activité, gestion des incidents et analyse des actifs,..)

Gestion d'avant-projet et transition
• Planification et coordination de l'intégration d'un nouveau Kiosk et du changement d'équipe

Consultant Service Delivery Management at HERMES PARIS

NTT Ltd.

Pour LVMH, Safran, JCDecaux, BPCE 
EMEA + USA 

Technologies : Visioconférence, Sécurité, Datacenter
• Point de contact unique entre les clients et les équipes de livraison
• ITOps - Incidents, problèmes et changements
• Réunions - SteerCo / Améliorations / Backlog d'incidents
• Mission complémentaire : Management de Transition (3 mois)
• Mission complémentaire : Gestion des Incidents (6mois)

Consultant Service Delivery Manager (SDM) / Customer Service Manager (CSM)

Pour BNPP 

Dans une équipe L2 Networks pour la mise en place de projets (switchs, firewalls, upgrades,...) :
• Estimation des dépenses, suivi, gestion des ressources pour les 100 projets en cours
• Gestion de crise et escalades - Reportings hebdomadaires/mensuels
• Suivi de 14 ingénieurs sur la méthodologie de gestion de projet
• Amélioration des outils et processus internes

Consultant PMO Lead

COVAGE

• Analyse des coûts et faisabilité des projets (moyenne 50-100M€) 
• Projection géographique du périmètre et du nombre de foyers 
• Soutenance au Conseil Départemental

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The Battle

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Nicolas Deloose

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Engagements

Likes

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